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Home / World airlines / United States / American Airlines

American Airlines

Country: United States
Extended domestic and international route network
IATA code: AA
ICAO code: AAL
Membership in the alliance: Oneworld
Head office: Executive Office, PO Box 619616, Dallas-Fort Worth Aiport, Texas, 75261-9616, USA
Phone number: +1 817 963 12 34, +1 800 349 3244
Fax number: +1 817 967 41 62
Year established: 1934
Main bases and hubs: Charlotte Douglas International, Chicago O'Hare International, Dallas Fort Worth International, Los Angeles International, Miami International, New York John F. Kennedy International, Philadelphia International, Phoenix Sky Harbor International
Fleet: Airbus A319, Airbus A320, Airbus A321, Airbus A330-200, Airbus A330-300, Boeing 737 MAX 8, Boeing 737-800, Boeing 757-200, Boeing 767-300, Boeing 777-200, Boeing 777-300, Boeing 787-8, Boeing 787-9, Bombardier CRJ-100/200, Bombardier CRJ-700, Bombardier CRJ-900, Bombardier Dash 8 Q300, Bombardier Dash 8-100/200, Embraer 175, Embraer 190, Embraer ERJ-140, Embraer ERJ-145, McDonnell Douglas MD-80

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American Airlines. Airline code, web site, phone, reviews and opinions.
Copyright Andy Egloff

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Reviews & Opinions of American Airlines:

15 April 2016 Guest

I fly frequently and my experience with AA has been consistently awful. Most recently, an AA flight canceled due to a crew member not showing up. I was placed on another flight the following day that had additional layovers because that was "all that was available." I was not in my home city so the AA agents gave me a voucher for $150 for cab fair/hotel but when I tried to use it, I was told I needed to pay out of pocket and contact AA Customer relations to get reimbursed. There is no phone number for AA Customer Relations (apparently they do not have phones), only email. I never got an email response and was never reimbursed. And, as if that is not frustrating enough, because I was added late to the alternate flight, I was the last to board, we somehow ran out of overhead space (on two separate flights) and they had to check my small (18"round) carry-on. I pleaded with the flight attendant to let me keep it because it had valuable/fragile gifts in it but she insisted and it broke. I will never fly AA again. Not just because their customer service is terrible, it is literally non-existent.

22 June 2015 Kendall Perkins

March 10, 2015 I was scheduled on 1:20PM flight AA 3574 from LGA to ATL. Around 1:20PM I was informed the flight was cancelled and was re-routed to a 3:15PM US Air flight 3967 to PHL with a connection to ATL. I was assured that I would make the connection and arrive in ATL by 8:49PM. The PHL flight was delayed to a 4:35 departure time. When I went to the gate to confirm my checked luggage would make it to ATL, I was then informed that I would not make my connecting flight and was put on a US Air flight to Charlotte, with a connection to ATL. While in Charlotte I was forced to check my carry-on items. I finally made it to Atlanta at 11:49 PM 7 hours after my original arrival time. My checked luggage came on an earlier flight but my carry-on luggage to to ATL the next day! I know you did not handle the Charlotte luggage, but by cancelling the original flight,AA put me in this position. When I checked, flight 3674 was the only cancelled flight to ATL, from Laguardia that day. All the other 40 or so flights made it with most on-time. AA gave no explanation and was indifferent to my questions and frustrations.

02 June 2014 Guest

most of the thing don't work on the planes the entertainment center in the last three flight s did not work properly the stewardess are so tired of working they just throw the things at you if you complain they don't care

08 May 2014 Walter Flores

As a former AA employee, I do feel sad about people mainly "trash" the airline. It is really true that when someone is upset, they're eager to let anybody else know, and when everything goes all right, they don't even mention it. In 15 years working (and travelling) with AA, I never had any trouble other than being delayed (it seldom occurred to me) or not being able to make it on the flight as I always flew "space available". Unfortunately, the U.S airline business, despite having airlines with global reach, they have a strong competitor on an airline which offers basically nothing onboard, plus all the stark economic situation they've going through. You cannot compare Emirates, Singapore Airlines or even BA or Lufthansa with AA, United or Delta. My experiences with AA were always excellent. I proudly say I am a former AAer and it is my first airline of choice. Thank you!

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American Airlines Discussion:

13 May 2018 SU535

This is not the American Airlines carrier' site here, but the discussions on the services of the American Airlines air carrier. If there is no flight information (e-ticket number / reservation number, date , destinations/ origin / name), noone is able to reply without the correct data and the full data. In order to get the correct reply, kindly attach the reservation / booking number and / or produce air carrier / date / fllight number / airports / your name at least. Requests on refund must produce full name, reservation / e-ticket and email address of the passenger in the attachment. The reply can be handlled within 48 hours - 144 hours by free staff in English. Regards. aryan{at} - for private and full requests with e-tickets only.

17 May 2016 Guest

my reservation is for sunday in the evenining with scale in mia, need change for the morning to direct fl 7 am.

17 May 2016 Guest

need change my reservation

21 April 2016 Mark Shulc

This is the first time when I used Us Airlines. Bought Cheap Flight ticket from and was impressed with great prices, because they were cheaper than other airlines flight tickets. US Airlines service was great, flight was smooth so have to say that I got high-level service and will use it in the future again.

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