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Home / World airlines / United States / American Airlines

American Airlines

Country: United States
Extended domestic and international route network
IATA code: AA
ICAO code: AAL
Membership in the alliance: Oneworld
Head office: Executive Office, PO Box 619616, Dallas-Fort Worth Aiport, Texas, 75261-9616, USA
Phone number: +1 817 963 12 34, +1 800 433 73 00
Fax number: +1 817 967 41 62
Year established: 1934
Main bases and hubs: Charlotte Douglas International, Chicago O'Hare International, Dallas Fort Worth International, Los Angeles International, Miami International, New York John F. Kennedy International, Philadelphia International, Phoenix Sky Harbor International
Fleet: Airbus A319, Airbus A320, Airbus A321, Airbus A330-200, Airbus A330-300, Boeing 737 MAX 8, Boeing 737-800, Boeing 757-200, Boeing 767-300, Boeing 777-200, Boeing 777-300, Boeing 787-8, Boeing 787-9, Bombardier CRJ-100/200, Bombardier CRJ-700, Bombardier CRJ-900, Bombardier Dash 8 Q300, Bombardier Dash 8-100/200, Embraer ERJ-140, Embraer ERJ-145, McDonnell Douglas MD-80

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American Airlines. Airline code, web site, phone, reviews and opinions.
Copyright Andy Egloff

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Reviews & Opinions of American Airlines:

15 April 2016 Guest

I fly frequently and my experience with AA has been consistently awful. Most recently, an AA flight canceled due to a crew member not showing up. I was placed on another flight the following day that had additional layovers because that was "all that was available." I was not in my home city so the AA agents gave me a voucher for $150 for cab fair/hotel but when I tried to use it, I was told I needed to pay out of pocket and contact AA Customer relations to get reimbursed. There is no phone number for AA Customer Relations (apparently they do not have phones), only email. I never got an email response and was never reimbursed. And, as if that is not frustrating enough, because I was added late to the alternate flight, I was the last to board, we somehow ran out of overhead space (on two separate flights) and they had to check my small (18"round) carry-on. I pleaded with the flight attendant to let me keep it because it had valuable/fragile gifts in it but she insisted and it broke. I will never fly AA again. Not just because their customer service is terrible, it is literally non-existent.

22 June 2015 Kendall Perkins

March 10, 2015 I was scheduled on 1:20PM flight AA 3574 from LGA to ATL. Around 1:20PM I was informed the flight was cancelled and was re-routed to a 3:15PM US Air flight 3967 to PHL with a connection to ATL. I was assured that I would make the connection and arrive in ATL by 8:49PM. The PHL flight was delayed to a 4:35 departure time. When I went to the gate to confirm my checked luggage would make it to ATL, I was then informed that I would not make my connecting flight and was put on a US Air flight to Charlotte, with a connection to ATL. While in Charlotte I was forced to check my carry-on items. I finally made it to Atlanta at 11:49 PM 7 hours after my original arrival time. My checked luggage came on an earlier flight but my carry-on luggage to to ATL the next day! I know you did not handle the Charlotte luggage, but by cancelling the original flight,AA put me in this position. When I checked, flight 3674 was the only cancelled flight to ATL, from Laguardia that day. All the other 40 or so flights made it with most on-time. AA gave no explanation and was indifferent to my questions and frustrations.

02 June 2014 Guest

most of the thing don't work on the planes the entertainment center in the last three flight s did not work properly the stewardess are so tired of working they just throw the things at you if you complain they don't care

08 May 2014 Walter Flores

As a former AA employee, I do feel sad about people mainly "trash" the airline. It is really true that when someone is upset, they're eager to let anybody else know, and when everything goes all right, they don't even mention it. In 15 years working (and travelling) with AA, I never had any trouble other than being delayed (it seldom occurred to me) or not being able to make it on the flight as I always flew "space available". Unfortunately, the U.S airline business, despite having airlines with global reach, they have a strong competitor on an airline which offers basically nothing onboard, plus all the stark economic situation they've going through. You cannot compare Emirates, Singapore Airlines or even BA or Lufthansa with AA, United or Delta. My experiences with AA were always excellent. I proudly say I am a former AAer and it is my first airline of choice. Thank you!

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17 May 2016 Guest

my reservation is for sunday in the evenining with scale in mia, need change for the morning to direct fl 7 am.

17 May 2016 Guest

need change my reservation

21 April 2016 Mark Shulc

This is the first time when I used Us Airlines. Bought Cheap Flight ticket from and was impressed with great prices, because they were cheaper than other airlines flight tickets. US Airlines service was great, flight was smooth so have to say that I got high-level service and will use it in the future again.

15 April 2016 John D

On 12/7/15, we booked flights fr om San Jose, CA (SJC) to Omaha, NE (OMA), via Chicago ORD. Flight number 368 departing 12/29/15 at 6:16 AM. The record was LJMALK. Late in the evening of 12/28/15, I received a text from WorldMate advising the flight was cancelled. American Airlines never attempted to contact me. I have a serious, life-lim iting medical condition and had to be back in Omaha on 12/29/15 for treatment. In addition, we have 2 dependents at home needing care beginning 12/29/15 and there was no one else to provide for them. I called AA around 9PM PST and was told the only option was a flight on 12/30/15, a day later than scheduled. I explained my need to get home due to the above circumstances, to no avail. The representives name was Doris. I allowed her to book us on flight 1985 pending better options. She did not offer to check other airlines despite my specific request. I later learned from my daughter at home that American Airlines had a flight #646 leaving San Jose at 6:20 on 12/29/15 through Phoenix connecting with #688 to OMA. I called her back and she told me I had already made one change and no further changes were allowed that day. I told her the website indicated 2 seats left and she replied they would be gone if she tried at that time to book them. I booked the flight myself on line through your website #WWQKPC. I did not get a confirmation email so called back and talked to a male rep who after a lengthy hold told me we were booked but couldnt get a ticket printed for several hours. We made the flight next am and got home. For some reason my wifes TSA Precheck did not get entered causing further problems at San Jose. I did not get any help from Doris, who lied about no other flights, and was not advised only 1 change was permitted per day. I had to pay $536.60 for each replacement ticket plus the only seats had upcharges of $30.23 and 47.82. Needing to be home as scheduled was medically necessary and I had no choice but to book it myself at the prevailing website price, hoping to resolve with American once I was home. I think AA should have rebooked me at no additional charge. I thus requested a refund of $1151.25. On Feb 23, 2016, American issued a refund to my cc in the amount of $189.60 twice, totaling $379.20, the amount of the originally booked tickets. This is but a fraction of the amount due me as a result of the incompetence and complete unwillingness on the part of AA staff to assist in an urgent matter. Not only was American's representative unwilling to help, she intentionally lied about the availability of alternative flights. I have on three occasions requested from American the balance of $772.05. They continue to refuse to reexamine their position on this matter. I finally received a curt response on April 14, 2016 restating that their agents are instructed to adhere strictly to their policy of "Our agents are obligated to stay within the guidelines of the fare restrictions related to each ticket. Because our next flights were extremely full, there just weren't available seats on another flight until much later." They state further, "because you completed travel, your additional ticket no longer has any value to be refunded and it is not policy to issue refunds for fare difference when a passengers chooses to purchase a new ticket." So because I booked my own ticket (because their agent was not permitted by company policy to assist me, a refund is disallowed.

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