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Home / World airlines / United Arab Emirates / Etihad Airways

Etihad Airways

Country: United Arab Emirates
National airline of the United Arab Emirates, services to Asian and European destinations
IATA code: EY
ICAO code: ETD
Head office: New Airport Road, PO Box 35566, Head offise, Khalifa, Unated Arab Emiratesew Airport Road, PO Box 35566, Abu Dhabi, Unated Arab Emirates
Phone number: +97 125 11 0000
Fax number: +97 125 05 8111
Year established: 2003
Main bases and hubs: Abu Dhabi International
Fleet: Airbus A319, Airbus A320, Airbus A321, Airbus A330-200, Airbus A330-300, Airbus A340-500, Airbus A340-600, Airbus A380, Boeing 777-200, Boeing 777-300, Boeing 787-9

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Etihad Airways. Airline code, web site, phone, reviews and opinions.
Copyright Mark Kwiatkowski

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Reviews & Opinions of Etihad Airways:

07 February 2017 Guest

Etihad and there bagageclaims are a nightmare I have a claim since march last year where mr.Shahab Mehmood say that they have a new finance sysytem and can not transfer payments this is since 16/10/2016 Can you believe it This airline is just a joke

03 September 2016 Jim C

I travelled first class from Melbourne to Abu Dhabi on 1 Sept and then business class Abu Dhabi Frankfurt on 2 September (connecting flight). Etihad lost both my bags. I have a PIR but it says tracking continues. The Frankfurt contact number does not get answered and wont return my calls when I leave a message. I have had no contact from the airline. This is the most appalling customer service, let alone the ineptitude of losing bags and then being unable to find them. Why wont you contact me etihad? Is this how you treat first class customers???

22 August 2016 Guest

I thought it was a serious airline but defenitely is NOT 3 days later they cannot tell me where is my luggage

21 July 2016 Guest

I had the misfortune of travelling on this terrible airline on 18th July fr om JFK to Mumbai via Abu Dhabi on flight number EY 102 and EY 204 respectively. The airline has misplaced one of my two bags. On filing a complaint at Mumbai airport, I was told that the bag was on the next flight to Mumbai and would be returned to me that very night and I would be called and updated regularly regarding the status of my lost bag. Not only was I not called and informed anything, when I tried calling the number provided to me, I was put on hold for more than an hour and finally no one took my call. I have spent all day trying different numbers to get in touch with Etihad until finally I called the booking office who informed me that they have no idea where my bag is. This kind of customer service is ridiculous and has caused me immense inconvenience. Not only are all my personal belongings in that bag, including a suit for a very important interview- which I have to buy a new one for but all the gifts that I have bought for my family are all misplaced. I had to come home after an entire year empty handed with nothing to give to my loved ones because of Etihad's carelessness. The least that Etihad can do is call and update me or at least answer my call when I want to find out where my bag is an give me a better answer than 'we have no idea wh ere your bag is'. I'm so sorely disappointed by this service and hope that my bag comes soon and with all its contents intact. I have already filed a property irregularity report and my baggage claim number is 4607EY220062.

All Reviews of Etihad Airways

Etihad Airways Discussion:

24 February 2017 Natasha

I have recently flown to India with Etihad and on my outbound flight back home my suitcase lock and zip has been broken. This has now left me with a redundant suitcase which can not be used. I find it absurd that there is no way to log this or speak to anyone from the Etihad customer service team to discuss this. What am I to do with my suitcase which has now been damaged and can not be used??

22 February 2017 Samir

I traveled from India to Cairo. When I reached Cairo I realised my bags were not there. I complained and wrote several emails but not a single email was responded to. I did receive my bags 12 hours later however I have not received a response to the emails. Three emails in particular to

21 February 2017 Etihad Airways

Hi Elie, we are sorry to hear your luggage was delayed! Do you have a PIR number we could check for you? Did your luggage arrive in the end? *Sky Elie SINGAPORE : I flied with itihad from Paris to Singapore After 2 days fly and transits in very drippy aircrafts I reached SINGAPORE but my Lugages not After 3 hours waiting at the airport I had to sleep On a sofa in the airport because my keys was in the bagages and wasn't able to work the day after as well No assistance from Etihad because not even present in Singapore one of the biggest airport in APAC. No one contacted me only Singapore airport staff did try to help They communicate saying their are an international best airline company but in reality Etihad Airways is the worse airline company i every seen before knowing that I travel a lot and had tried almost all the major airline companies Etihad Airways must be shame on how they treat their customers crispy company

21 February 2017 Etihad Airways

Hi Jagdeep. Could you please advise if the bas were found or if you are still waiting for an update? *Sky Jagdeep singh : I flew JFK Newyork to New Delhi and had Layover in Abu Dhabi when I arrived at Delhi airways i did not get my bags I made a complaint at the airport give them my bags slips but they put wrong tag # in their system and send me wrong bag with some other tag # and put my name on the tag on that wrong they still can't locate my bag I call them everyday. I am very upset with Their service I really don't know what to do I have very very bad Trip to India because of this and it's their fault. I have to suffer wveryday without my belongings while I am in India on 10 days vacation. My name is jagdeep Singh Email : mobile # 347-757-7699 If someone can suggest me what to do in this situation?

Discussion of Etihad Airways

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