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Home / World airlines / United Arab Emirates / Etihad Airways

Etihad Airways

Country: United Arab Emirates
National airline of the United Arab Emirates, services to Asian and European destinations
IATA code: EY
ICAO code: ETD
Head office: New Airport Road, Khalifa City A, PO Box 35566, Abu Dhabi, Unated Arab Emirates
Phone number: +97 125 11 0000
Fax number: +97 125 05 8111
E-mail: info@etihad.ae
Web-site: http://www.etihad.com/ru/
Year established: 2003
Main bases and hubs: Abu Dhabi International
Fleet: Airbus A319, Airbus A320, Airbus A321, Airbus A330-200, Airbus A330-300, Airbus A340-500, Airbus A340-600, Airbus A380, Boeing 777-200, Boeing 777-300, Boeing 787-9

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Etihad Airways. Airline code, web site, phone, reviews and opinions.
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Reviews & Opinions of Etihad Airways:

07 February 2017 Guest

Etihad and there bagageclaims are a nightmare I have a claim since march last year where mr.Shahab Mehmood say that they have a new finance sysytem and can not transfer payments this is since 16/10/2016 Can you believe it This airline is just a joke

03 September 2016 Jim C

I travelled first class from Melbourne to Abu Dhabi on 1 Sept and then business class Abu Dhabi Frankfurt on 2 September (connecting flight). Etihad lost both my bags. I have a PIR but it says tracking continues. The Frankfurt contact number does not get answered and wont return my calls when I leave a message. I have had no contact from the airline. This is the most appalling customer service, let alone the ineptitude of losing bags and then being unable to find them. Why wont you contact me etihad? Is this how you treat first class customers???

22 August 2016 Guest

I thought it was a serious airline but defenitely is NOT 3 days later they cannot tell me where is my luggage

21 July 2016 Guest

I had the misfortune of travelling on this terrible airline on 18th July fr om JFK to Mumbai via Abu Dhabi on flight number EY 102 and EY 204 respectively. The airline has misplaced one of my two bags. On filing a complaint at Mumbai airport, I was told that the bag was on the next flight to Mumbai and would be returned to me that very night and I would be called and updated regularly regarding the status of my lost bag. Not only was I not called and informed anything, when I tried calling the number provided to me, I was put on hold for more than an hour and finally no one took my call. I have spent all day trying different numbers to get in touch with Etihad until finally I called the booking office who informed me that they have no idea where my bag is. This kind of customer service is ridiculous and has caused me immense inconvenience. Not only are all my personal belongings in that bag, including a suit for a very important interview- which I have to buy a new one for but all the gifts that I have bought for my family are all misplaced. I had to come home after an entire year empty handed with nothing to give to my loved ones because of Etihad's carelessness. The least that Etihad can do is call and update me or at least answer my call when I want to find out where my bag is an give me a better answer than 'we have no idea wh ere your bag is'. I'm so sorely disappointed by this service and hope that my bag comes soon and with all its contents intact. I have already filed a property irregularity report and my baggage claim number is 4607EY220062.

All Reviews of Etihad Airways

Etihad Airways Discussion:

24 May 2017 Etihad Airways

Hey there, do you maybe have a delayed baggage reference number we could follow up with? It should look like BLREY12345. Thanks. *Sky Guest : HELLO SIR, I HAVE LOST MY LUGGAGE 9-MAY-2017 ON THE WAY TRAVELLING TO ATHENS FROM MANGALORE (ROUTE - MANGALORE - ABHUDABHI-ATHENS), SINCE I HAVE NOT TRACED MY LUGGAGE UNTIL NOW CAN YOU PLEASE GIVE THE UPDATES ON THIS AT THE EARLIEST ALSO I WANT TO KNOW HOW I WILL PROCEED WITH BAGGAGE LOST CLAIM, WHEN CAN YOU CONFIRM ME THAT BAGGAGE IS TOTALLY LOST, AWAITING FOR YOUR REPLY

22 May 2017 Mohamad Zuhair AL Homsi

I enjoyed my trip from Dammam to New York , it was excellent

20 May 2017 Enrico Layug

Your airline had been known for its exceptional services and high-caliber facilities. I would like to agree with that, however, my recent flight with you has expressed otherwise. I was flying from Paris De Gaulle with flight number EY38 last May 16, 2017 with a connecting flight to Abu Dhabi International Airport, going to Ninoy International Airport with flight number EY428. Upon arriving in Manila last May 17, 2017 at 11:45 in the evening, I went upon the usual airport routine until I came to get my luggage at the conveyor belt. I have waited for almost 30 -45 minutes, and there was no sign of my baggage. I went to the airport customer service to have me assisted with my missing belongings, and it was confirmed that my luggage had not been placed on board at the said flight (EY428). However, the personnel had assured me that it will be shipped to me as soon as possible as I was only staying for five days, but I was assisted to fill the 'Property Irregularity Report for Checked Baggage' and I was given 'Delayed Baggage File Reference' In the letter I have indicated an incident report (indicated above) and I have been advised to declare the contents of my bag, and the code combination as the Customs personnel would have to conduct a thorough check-up of my things. Inside my bag I have the following: Clutch bag with cash inside (as I was advised that pick-pockets were rampant in Paris) so I had to secure it in my travelling bag. Clothes Chocolates Wrist Watch Mug I made several follow ups about the status of my luggage and I was told there that my baggage did not undergo customs opening/inspection. Now, I shouldnt be writing a complain letter as I have received my baggage today, May 20, 2017. But upon receiving my things, while I was being asked to sign the delivery receipt form, upon checking, my luggage has been far more disorganized. It was a big mess inside. It shouldnt be a big deal, but then again, Ive lost 1,000 CASH and a shirt. I am fully aware of the airline policy on not including valuables like cash inside check in luggage, but considering the fact that my luggage was opened and left unorganized, it is a clear indication that there was negligence and questionable interest as I lost other things aside from cash. I am writing this letter to REQUEST REIMBURSEMENT FOR MY LOSSES. Had it not been for the negligence of the staffs, I would be sparing myself time from writing this letter. I am insisting for assistance and settlement of this situation in the soonest possible time. I hope to hear from you immediately.

20 May 2017 Enrico Layug

Your airline had been known for its exceptional services and high-caliber facilities. I would like to agree with that, however, my recent flight with you has expressed otherwise. I was flying from Paris De Gaulle with flight number EY38 last May 16, 2017 with a connecting flight to Abu Dhabi International Airport, going to Ninoy International Airport with flight number EY428. Upon arriving in Manila last May 17, 2017 at 11:45 in the evening, I went upon the usual airport routine until I came to get my luggage at the conveyor belt. I have waited for almost 30 -45 minutes, and there was no sign of my baggage. I went to the airport customer service to have me assisted with my missing belongings, and it was confirmed that my luggage had not been placed on board at the said flight (EY428). However, the personnel had assured me that it will be shipped to me as soon as possible as I was only staying for five days, but I was assisted to fill the 'Property Irregularity Report for Checked Baggage' and I was given 'Delayed Baggage File Reference' In the letter I have indicated an incident report (indicated above) and I have been advised to declare the contents of my bag, and the code combination as the Customs personnel would have to conduct a thorough check-up of my things. Inside my bag I have the following: Clutch bag with cash inside (as I was advised that pick-pockets were rampant in Paris) so I had to secure it in my travelling bag. Clothes Chocolates Wrist Watch Mug I made several follow ups about the status of my luggage and I was told there that my baggage did not undergo customs opening/inspection. Now, I shouldnt be writing a complain letter as I have received my baggage today, May 20, 2017. But upon receiving my things, while I was being asked to sign the delivery receipt form, upon checking, my luggage has been far more disorganized. It was a big mess inside. It shouldnt be a big deal, but then again, Ive lost 1,000 CASH and a shirt. I am fully aware of the airline policy on not including valuables like cash inside check in luggage, but considering the fact that my luggage was opened and left unorganized, it is a clear indication that there was negligence and questionable interest as I lost other things aside from cash. I am writing this letter to REQUEST REIMBURSEMENT FOR MY LOSSES. Had it not been for the negligence of the staffs, I would be sparing myself time from writing this letter. I am insisting for assistance and settlement of this situation in the soonest possible time. I hope to hear from you immediately.

Discussion of Etihad Airways

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