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Home / World airlines / United Arab Emirates / Etihad Airways

Etihad Airways

Country: United Arab Emirates
National airline of the United Arab Emirates, services to Asian and European destinations
IATA code: EY
ICAO code: ETD
Head office: New Airport Road, PO Box 35566, Head offise, Khalifa, Unated Arab Emiratesew Airport Road, PO Box 35566, Abu Dhabi, Unated Arab Emirates
Phone number: +97 125 11 0000
Fax number: +97 125 05 8111
E-mail: info@etihad.ae
Web-site: www.etihad.com
Year established: 2003
Main bases and hubs: Abu Dhabi International
Fleet: Airbus A319, Airbus A320, Airbus A321, Airbus A330-200, Airbus A330-300, Airbus A340-500, Airbus A340-600, Airbus A380, Boeing 777-200, Boeing 777-300, Boeing 787-9

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Etihad Airways. Airline code, web site, phone, reviews and opinions.
Copyright Mark Kwiatkowski

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Reviews & Opinions of Etihad Airways:

07 February 2017 Guest

Etihad and there bagageclaims are a nightmare I have a claim since march last year where mr.Shahab Mehmood say that they have a new finance sysytem and can not transfer payments this is since 16/10/2016 Can you believe it This airline is just a joke

03 September 2016 Jim C

I travelled first class from Melbourne to Abu Dhabi on 1 Sept and then business class Abu Dhabi Frankfurt on 2 September (connecting flight). Etihad lost both my bags. I have a PIR but it says tracking continues. The Frankfurt contact number does not get answered and wont return my calls when I leave a message. I have had no contact from the airline. This is the most appalling customer service, let alone the ineptitude of losing bags and then being unable to find them. Why wont you contact me etihad? Is this how you treat first class customers???

22 August 2016 Guest

I thought it was a serious airline but defenitely is NOT 3 days later they cannot tell me where is my luggage

21 July 2016 Guest

I had the misfortune of travelling on this terrible airline on 18th July fr om JFK to Mumbai via Abu Dhabi on flight number EY 102 and EY 204 respectively. The airline has misplaced one of my two bags. On filing a complaint at Mumbai airport, I was told that the bag was on the next flight to Mumbai and would be returned to me that very night and I would be called and updated regularly regarding the status of my lost bag. Not only was I not called and informed anything, when I tried calling the number provided to me, I was put on hold for more than an hour and finally no one took my call. I have spent all day trying different numbers to get in touch with Etihad until finally I called the booking office who informed me that they have no idea where my bag is. This kind of customer service is ridiculous and has caused me immense inconvenience. Not only are all my personal belongings in that bag, including a suit for a very important interview- which I have to buy a new one for but all the gifts that I have bought for my family are all misplaced. I had to come home after an entire year empty handed with nothing to give to my loved ones because of Etihad's carelessness. The least that Etihad can do is call and update me or at least answer my call when I want to find out where my bag is an give me a better answer than 'we have no idea wh ere your bag is'. I'm so sorely disappointed by this service and hope that my bag comes soon and with all its contents intact. I have already filed a property irregularity report and my baggage claim number is 4607EY220062.

All Reviews of Etihad Airways

Etihad Airways Discussion:

24 March 2017 Guest

Dear sir! I got my baggage delayed on 18 march 2017 on my way from Tehran to casablanca by Etihad airline. The file reference number is CMNEY 18132. When i was trying to fil up the claim form online it is damaged and you can not fil up the tab destination so i could not go farther in my claim eather. Please send me a mail addresse or contact me on hedjar@yahoo.com

18 March 2017 Guest

Hi there, We can see on our system that an item similar to yours has been found and you will be contacted as soon as the baggage has actually arrived and the team has verified it is yours. *Sky Patki : Dear Sir, we need our missing bag (File ref : FRAEY13771 / PATKI) urgently. Its been 4 days now and no trace of bag. Pls understand this bag has important documents (Birth/Marriage/Degree etc) and we need it for local registration. Please help. The bag is grey plastic body and has a plastic wrapping and has a skate board tied it with it.

18 March 2017 Guest

Hi there, The distance between the terminals is more or less 10 minutes walking inside. If you need assistance you can approach the ground staff who will happily help you. Thanks *Sky Guest : traveling with one kid (4yrs) from EY182 to EY270: what is the distance between terminal 3 and terminal 1 in AUH. if an adult is having wheel chair assistance, is there any option available for kids traveling along with parent. could you please suggest.

17 March 2017 Patki

Dear Sir, we need our missing bag (File ref : FRAEY13771 / PATKI) urgently. Its been 4 days now and no trace of bag. Pls understand this bag has important documents (Birth/Marriage/Degree etc) and we need it for local registration. Please help. The bag is grey plastic body and has a plastic wrapping and has a skate board tied it with it.

Discussion of Etihad Airways

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