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Home / World airlines / United Arab Emirates / Etihad Airways

Etihad Airways

Country: United Arab Emirates
National airline of the United Arab Emirates, services to Asian and European destinations
IATA code: EY
ICAO code: ETD
Head office: New Airport Road, Khalifa City A, PO Box 35566, Abu Dhabi, Unated Arab Emirates
Phone number: +97 125 11 0000
Fax number: +97 125 05 8111
Year established: 2003
Main bases and hubs: Abu Dhabi International
Fleet: Airbus A319, Airbus A320, Airbus A321, Airbus A330-200, Airbus A330-300, Airbus A340-500, Airbus A340-600, Airbus A380, Boeing 777-200, Boeing 777-300, Boeing 787-9

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Etihad Airways. Airline code, web site, phone, reviews and opinions.
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Reviews & Opinions of Etihad Airways:

03 July 2017 Guest850

Flew Mel-auh-txl-hel on June 28. Bags were not at the baggage carousel when we arrived and still no word 4 days later. They weren't much help at the counter there, told us to go online and fill out the form using a code, got to the hotel and the code they gave us was invalid... call up the contact number and they're closed... the next day we finally reached them and got the right code. 4 days later still bags are missing, had some valuable items in there that I would appreciate bag. Thanks Etihad...

22 May 2017 Mohamad Zuhair AL Homsi

I enjoyed my trip from Dammam to New York , it was excellent

07 February 2017 Guest

Etihad and there bagageclaims are a nightmare I have a claim since march last year where mr.Shahab Mehmood say that they have a new finance sysytem and can not transfer payments this is since 16/10/2016 Can you believe it This airline is just a joke

03 September 2016 Jim C

I travelled first class from Melbourne to Abu Dhabi on 1 Sept and then business class Abu Dhabi Frankfurt on 2 September (connecting flight). Etihad lost both my bags. I have a PIR but it says tracking continues. The Frankfurt contact number does not get answered and wont return my calls when I leave a message. I have had no contact from the airline. This is the most appalling customer service, let alone the ineptitude of losing bags and then being unable to find them. Why wont you contact me etihad? Is this how you treat first class customers???

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Etihad Airways Discussion:

23 August 2017 Akshay Gupta

I travelled fr om New Delhi to Chicago on August 18th 2017. When I reached Chicago I was informed that one of my baggage was missing as it was not loaded on time. I filled a baggage claim form reference number ORDEY14296. I was told that the baggage will be delivered to me next day, but I didn't receive it yet. I tried contacting the airlines but no one in answering my phone call. It's frustrating because I don't have any information like wh ere my baggage is, what's the tracking number!!! Please help me in out. I need my baggage urgently.

23 August 2017 Hima bindu

I travelled from Minneapolis to Mumbai on aug16th my baggage is lost I have been calling twice a day regarding my baggage till today none of them contacted. And my reference number is BOMEY26437. It's been more than 5days they were unable to receive my baggage and it's really frustrating because of this inconvenience. Etihad service is very bad. Because of this delay my vacation trip with relatives is being postponed. Please help me out I wish nobody should face this type of agony.

22 August 2017 Etihad Airways

Hello Mohammad, we apologise for the inconvenience of your delayed baggage. We can see in World Tracer under your PIR file reference DMES757006 that your baggage arrived this afternoon with LH2528 in DME. *Ela MOHAMMAD KUWAIT : I was so disappointed with etihad! worst experience ever! My flight schedule was last August 20, 2017 at 11:00 in the evening from Kuwait to Moscow, unfortunately the flight was delayed for an hour but I patiently waited and hoping that we can reached abu dhabi immediately for 3: 00 early in the morning schedule of connecting flight to Moscow but everything turned out a big disaster. We did not reached the ertihad heading to moscow the airline gone flight no. EY65. What an inconvenience! I cant do something about it that time , now I am thinking of the meeting that I am going to missed in Moscow. I waited for several hours for etihad flight schedule and now heading to Munich Germany. From Germany now I already knew that my luggge was lost 7607EY728916 & 7607EY728917. From Germany I fly with S7 Airline arrange by etihad. Now i lost my luggage , i dont have something to wear, i lost all my appoinments .

22 August 2017 Etihad Airways

Hello Joshua, we are sorry to hear about your delayed baggage. Have you reported your baggage missing? As we are unable to find information with your bag tag number. If you have not reported it missing at DUB airport, please fill out Thank you. *Ela Joshua Joseph Robin : Respected Sir / Madam, We used your esteemed Airways service to travel from Cochin (COK) to Dublin (DUB) airport on 21st August 2017 (EY281 COK-AUH & EY41 AUH-DUB). As your cabin crew service is highly appreciable, but your baggage service is very poor, because of that we lost one of our valuable bag (Barcode number 6607 EY329906) which is of blue color,it is inside your size and weight allowance, it contains all our valuable items like gold, DSLR camera and much more. When we calculate the value of items inside the baggage it is around 1000 Euros. Please deliver the baggage to the following address Jeetha Robin, 63 Avonmore Road, Raheen, Limerick, Ireland and please update all details on +353 894485115. Your promptness in this regard is highly appreciable Thanking You Regards Jeetha Robin

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