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Home / World airlines / United Arab Emirates / Etihad Airways

Etihad Airways

Country: United Arab Emirates
National airline of the United Arab Emirates, services to Asian and European destinations
IATA code: EY
ICAO code: ETD
Head office: New Airport Road, Khalifa City A, PO Box 35566, Abu Dhabi, Unated Arab Emirates
Phone number: +97 125 11 0000, +97 125 99 0000
Fax number: +97 125 05 8111
E-mail: info@etihad.ae
Web-site: http://www.etihad.com/ru/
Year established: 2003
Main bases and hubs: Abu Dhabi International
Fleet: Airbus A320, Airbus A321, Airbus A330-200, Airbus A330-300, Airbus A350-900, Airbus A380, Boeing 777-200, Boeing 777-300, Boeing 787-9

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Etihad Airways. Airline code, web site, phone, reviews and opinions.
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Reviews & Opinions of Etihad Airways:

24 July 2018 Guest

The worst experience I have ever had with any airline was with Etihad Airways. I will NEVER EVER travel with this airline again. This airline is doomed anyway because of the business decisions taken by its management and their attitude is making it easier for it to go downwards. The carry-on luggage that was allowed by the staff in Abu Dhabi, the SAME carry-on was NOT allowed by the staff at Toronto on the return journey because according to them it was over-sized because the wheels did not fit in their measuring frame. How the hell the same carry-on fit in the same frame from AUH to YYZ. Imagine the pain and frustration these people caused us. We had to return the whole carry-on with the people that came to drop us off. Talking to the supervisor was like talking to a brick wall. Extremely inconsiderate and unprofessional attitude. Bye Bye Etihad,

02 January 2018 Guest

Hyderabad airport Etihad staff is worst, 1) they are incompetent , 2) poorly trained and 3) don't know how to read their own fare rules and threaten the passengers to cash. The premium desk at Abu Dhabi asked to sent an email to feedback@etihad.ae. No response after 2 days ! I have been charged excess baggage fee when none should have been charged. Looking for some lawyers to help, does anyone have info for lawyers who can file a case in India.

06 November 2017 Guest

It's the wors airline ever, don't even try it. You will lose your baggage and no one will help you to getting an answer

22 August 2017 MOHAMMAD KUWAIT

I was so disappointed with etihad! worst experience ever! My flight schedule was last August 20, 2017 at 11:00 in the evening from Kuwait to Moscow, unfortunately the flight was delayed for an hour but I patiently waited and hoping that we can reached abu dhabi immediately for 3: 00 early in the morning schedule of connecting flight to Moscow but everything turned out a big disaster. We did not reached the ertihad heading to moscow the airline gone flight no. EY65. What an inconvenience! I cant do something about it that time , now I am thinking of the meeting that I am going to missed in Moscow. I waited for several hours for etihad flight schedule and now heading to Munich Germany. From Germany now I already knew that my luggge was lost 7607EY728916 & 7607EY728917. From Germany I fly with S7 Airline arrange by etihad. Now i lost my luggage , i dont have something to wear, i lost all my appoinments .

All Reviews of Etihad Airways

Etihad Airways Discussion:

08 August 2018 Etihad Airways

Christina : Gold member- ORD to AUH flight they lost one bag. No notice of tracing, no response to my emails except the canned generated message. I send very specific questions and they are ignored. So I am finding forums to post to every day until the 21 days. I will also start to publicly post all my emails. Hello Christina, we are sorry to hear about the lost bag. Can you please send us your baggage reference (PIR) number to check it for you? Thank you. *Marc

08 August 2018 Christina

Gold member- ORD to AUH flight they lost one bag. No notice of tracing, no response to my emails except the canned generated message. I send very specific questions and they are ignored. So I am finding forums to post to every day until the 21 days. I will also start to publicly post all my emails.

03 August 2018 Guest

Guest : Guest : Guest : EtihadHelp : Guest : EtihadHelp : Ultra bad service from Etihad. My checked in baggage for delayed for 3 days. I am just asking for few documents to apply for my travel Insurance but, I get no response from Etihad. I have sent emails to baggageclaims@etihad.ae but no response!! Etihad Airways [RQID:651109] Hello, we can see that our team is currently looking into your case and they will get back to you soon. *Marc Its already 15 days!! If you delay more, I wont be eligible for my claim! We can understand your concern. Hence, we have sent a follow up to our baggage claims team, in order for you to receive a response asap. *Ivy NO REPLY YET! Its already 20 days!! when will they reply??? Time is running out! Very very bad service!! I got the letter finally! Thanks Glad to hear that you have received the letter, if you need any further assistance, please let us know and we will be happy to help. Thanks. *Ari

02 August 2018 Guest

Guest : Guest : EtihadHelp : Guest : EtihadHelp : Ultra bad service from Etihad. My checked in baggage for delayed for 3 days. I am just asking for few documents to apply for my travel Insurance but, I get no response from Etihad. I have sent emails to baggageclaims@etihad.ae but no response!! Etihad Airways [RQID:651109] Hello, we can see that our team is currently looking into your case and they will get back to you soon. *Marc Its already 15 days!! If you delay more, I wont be eligible for my claim! We can understand your concern. Hence, we have sent a follow up to our baggage claims team, in order for you to receive a response asap. *Ivy NO REPLY YET! Its already 20 days!! when will they reply??? Time is running out! Very very bad service!! I got the letter finally! Thanks

Discussion of Etihad Airways

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