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National carrier of Phillippines
IATA code: PR
ICAO code: PAL
Head office: PNB Financial Center, Pres. Diosdado Macapagai, CCP Complex, Pasay City, Philippines
Phone number: +632 777 59 32
Fax number: +632 777 59 28
Year established: 1941
Main bases and hubs: Manila Ninoy Aquino International
Fleet: Airbus A320, Airbus A321, Airbus A330-300, Airbus A340-300, Boeing 747-400, Boeing 777-300, Bombardier Dash 8 Q300, Bombardier Dash 8 Q400
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Reviews & Opinions of Philippine Airlines:
24 February 2015 Shughes
Easily the worst airline I have ever flown with. Prior to departure we had 3 reschedules that were not confirmed with us until WE contacted them 2 days before departure. One of our flights was rescheduled to the evening before we were meant to fly meaning we had to spend a night in Manila (our final destination was Tagbilaran, Bohol). On the return journey our flight from Tagbilaran to Manila (connecting to a flight to HK) was cancelled meaning we missed our connection. The reason was because another airline was on the runway too long so the PAL plane we were catching couldn't land. It was rescheduled to the next day. However as it was a different airline causing the delay PAL claimed it was an act of god and would not pay for our accommodation. We eventually got on the plane to Manila the next day at 7:05 but take off was delayed 20 mins. We arrived in Manila expecting to be put on the next flight to HK (PAL airlines or any other). Instead we were told they were all overbooked and we would have to wait on standby. We waited for two flights (one at 10am and one at 2:30pm) both were full and we could not get on. They maintained the reason we missed our flights was "force meajure" (act of god) and that they would not pay for us to go on another airline, or for accommodation for us in manila until the next available flight (2 days later!). Eventually after 7 hours waiting in Manila we left Terminal 2 (a horrendous excuse for an airport terminal, exclusively for Philippine airlines) to go to Terminal 3 (by taxi!) which was much nicer. Bought a ticket with Cebu Pacific and got a flight back to HK leaving at 7pm that night with them instead. PAL ruined our holiday and cost us each a day of work and we saw no compensation. We will now never fly back to Philippines because of them. There staff were patronizing and unhelpful. Despite whether it was an act of god or otherwise there planes were all overbooked by 5 - 10 passengers (signs everywhere requesting people volunteer to give up their seats). Almost everyone on our flight had to pay for new tickets for missed connections. It is a beautiful country, but my advice is go to Thailand. Equally nice weather and beaches, much higher quality national airline.
03 July 2013 Guest
For the first time to Manila Philippines I book my business class on Philippines airlines from Toronto to Manila via Vancouver and the service and punctual was excellent. I flew on Air Canada to Vancouver in their Executive Class then transfer to Philippines Airlines, the transfer was smooth and my luggage was tagged all the way to Manila so the connecting flight went smooth. Flight attendants greeted with a smile and gave me their names. Food, service and entertainment was excellent and the seat was very comfortable. Good varieties of moves to watch. However checking in Manila to Toronto via Vancouver was very slow at the counter which I believe passengers were not prepare to fill out forms so that causes the hold up which I wasn't too happy with. But once I board the flight everything was smooth. This time Philippines flew to Toronto via Vancouver with new crews. I'm hoping to fly with them or another airline depending who can give me good deals on Business Class to Vietnam this time from Toronto.
12 August 2012 Guest
Whether you're flying economy or business class, PAL is very expensive even for direct flight. With a little patience , consider taking other planes going to the Phil., even with a stop over. Took PAL flight, direct from Vancouver to Manila. It has its own terminal in Manila. This airline was unorganized and last minute seat distribution continuously occur. I booked for business class but never got into the plane ahead of everyone. The elderly people and those with children also could not get into the plane ahead of time as passengers were rowdy and did not wait for the general boarding announcement. The stewardesses were not accommodating. The plane has uncomfortable seats even for business class and not very clean seats. The toilets are dirty. Although food is great and portions are huge. In Manila, to change your flight or get a seat selection, you have to go to the PAL building somewhere in Makati and had to sit for more than hour to get your flight changed. There was no online booking, no online changes you can do. So if you want to make changes, you're in hell hole. The airline crew was alright in serving you your food but anything else you need, you're in bad luck. These people were not trained to practice good customer service. I noticed too that when there was turbulent, none of the crew were around, unlike the other crew of other international flights I took all through the years. This alone was an indication you can't rely on the PAL crews during emergencies. I promised never to take on PAL again.
26 August 2009 Guest
Manila-Singapore-Manila Economy. Check-in in Manila easy. Lines at immigration was terrible since it was holy week. Departure on time, flight attendants friendly and respectful. Return flight was okay. Check-in counter opened late and there was already a long line of people waiting. Flight attendants were friendly. In-flight entertainment on both flights were terrible. I just hope PAL would install personal screens in every seat in their planes.
Philippine Airlines Discussion:
10 February 2018 Guest
I am another victim. We are a group of five. I booked ticket from Hong Kong to Davao in Feb 2018 through a travel agency. For some reasons, one of us can not go. We ask for cancellation of her ticket and were told that the airline penalty plus handling fee costing up to 5/6 of the ticket price and the refund process will take up to 4-6 months.
10 February 2018 Guest
I am another victim. We are a group of five. I booked ticket from Hong Kong to Davao in Feb 2018 through a travel agency. For some reasons, one of us can not go. We ask for cancellation of her ticket and were told that the airline penalty plus handling fee costing up to 5/6 of the ticket price.
24 February 2017 Guest
Philippines Airlines – Horrible Airline – Travelled 22 Jan 2017 – Davao City to Melbourne. As a first time traveler with PAL, I regret to say, this is the WORST AIRLINE I have ever travelled on in forty four years of flying and I am surprised the Local Philippines Newspapers have not written a few articles about their disgraceful treatment of tourists. Please look at twitter and yelp just for a start at their bad behaviour! PLEASE, PLEASE, PLEASE do not even think about using this company. I am sure SIA, Cathay, Qantas and Jetstar are far better. My return trip from Melbourne to Davao City was shocking. The PAL staff are the rudest you will find anywhere on any airline. It seems to be a systemic and deep routed problem with this airline. The food was horrible, the staff were disrespectful, they change airport gates at a whim without notice and leave you up in the air and they can’t even dock their planes properly. Plus they are ranked EIGHTY THIRD in the world. For a National Airline that has to be a shocker. And they are not even in the top 60 safest airlines in the world. OMG. How they even managed to be ranked 83rd has left me mystified. I honestly believe they should not be ranked with in the top 100 airlines. As a national carrier they should hang their heads in shame. This company is in total denial about their pathetic record of service. Very sad. When I took the time to point out the error of their ways I received a generic letter from PAL Head Office in Manila and they said that they were a fantastic airline. Amazing. Hello!!!!!!!!!!!!! PAL, in other words you do not care less. But from what I can gather the writer was way too scared to speak up as she fears for her job. What this company needs is a strong leader to speak up and drag themselves out of the gutter, so to speak. But not in my lifetime. Very sad. How low can you sink PAL, how low? Shame on you PAL for treating tourists in such a rude way.
28 January 2017 T Williams
We travelled with Philippine Air on January 2017 fr om Busuanga Airport to Manila. While doing our check in and bag drop we were disappointed to discover that we were asked to pay extra for anything over 10kg in luggage per person. This was shocking to us because when we initially booked these flights online (May 24 2016 Budget economy ticket - PHP 3545 per person) we called back and spoke to someone and they reassured us that if we paid an upgrade fee to a Regular Economy ticket (an extra PHP 448 per person) we could have 20kg per person. Naturally we took this offer up and made sure that we brought all the paperwork with us to the airport for the check in. Unfortunately, the staff at the airport told us that it was a mistake and that no one is allowed extra baggage unless paying the fee on the spot at the airport. Despite it being the fault of the customer service operator back in May, we were told that we had to to pay a very high PHP 3000 for the extra luggage! Again we were shocked and disappointed that even though it was Philippine Air's fault, we were still being asked to pay extra. But to make matters worse, we tried three times to reshuffle the bags to make the weight less and because the weight was just over (11.5kgs per bag) we were turned back and told we would still have to pay. We then asked the service counter if we could then get a refund for the extra fee we paid back in May (PHP 448 per person - we still don’t know what this fee is for??) given we were told the wrong thing and we were paying this fee for nothing. They told us that they couldn't refund anything and it was unlikely that we would ever get our money back. By this time we were very annoyed and frustrated and by the fourth try we were able to get our bags back down to 20kgs total (10kg each). But now we were taking a lot of bags on board! What a * of time and energy this was for everyone! Either way the luggage was going onboard, and given they were the ones who made the mistake, they should have simply allowed us to check all original bags in! Philippine Air staff were very rigid in helping us by declining our weight even though it was close to the 20kgs required for two people (NO OTHER AIRLINE IS THIS RIGID! - WE HAVE FLOWN AROUND THE WORLD OVER 30 COUNTRIES AND NEVER HAD THIS PROBLEM!) We asked for grace with the baggage lim it, but were plainly refused. How many of us carry only 10kg each while travelling? Philippine Air should have the option of 20kg baggage check in, instead of charging per kg at an astronomical rate at the airport!!! BASICALLY ROBBING!