My wife and I booked with Jin air for flight 213 fr om Incheon to Ōsaka-Kansai on 19 Nov, with a connecting flight from Osaka to our home Honolulu, Hawaii. The booking was made and confirmed on 1 Nov. When we arrived at the airport, the duty manager refused our boarding because my wife’s Japan transit visa was used, despite our connecting confirmed flight with Air Asia D71. We then purchased tickets from Incheon to Ōsaka from Asiana airline under the same circumstances successfully. The Jin air duty manager we spoke to at the airport, and the general manager she had us talk to over the phone said they will issue us a full refund. We have now returned to Hawaii, but when we called Expedia.kr wh ere we booked the flight, Jin air did not issue a refund. We then called Jin air, but the customer service agent refused to escalate the case, and simply hung up the call rudely. We feel the situation highly demeaning, and the whole experience frustrating. The airline refused our boarding causing us stress and almost make us miss the connecting flight at Osaka. I hope your office will be able to investigate into this issue, as it constitute a deliberate lying on the part of Jin air duty manager at Incheon airport. Anyone on duty between 14:00-15:00 at the check-in table at Incheon airport would know about this situation. Please feel free to contact me any time at 7576342363 or firstname.lastname@example.org (preferred method of contact is the email) for any other information you might need. Thank you.
For one I have to say airplanes are old. I thought I was flying by Korean air the whole time but somehow I happened to have Jin air from Guam to Busan as a it is their partner airline. It was a long flight. No entertainment no, they offered drinks once for a flight that is almost 5 hours it was quite hard. The seats were uncomfortable and very close to each other. You can fly such plane domestically or internationally for 1 and a half hour ibut not 4 and a half. However the staff was very friendly and helpful. When I came to the hotel I realized that my black case from Bose headphones might have fell out from a back pack. I remember I took my headphones out on a plane and do not remember what happened to the case. I wouldn’t even hfuss about it if my home keys didn’t happen to be there. My fault. Should’ve checked better. I always do but I guess not this time. The way they dealt with it was terrible. The manager couldn’t understand me and kept asking if I lost luggage. Then he asked me if I have a phone number to call the airline in Guam. I wish I could speak Korea but I don’t. Then he called a girl from registration and immediately she told me well that’s your fault you forgot it. Also without checking she said, “I remember nobody told me anything about lost items. They didn’t find anything” I asked her to check with cleaning ladies and with lost and found and with an airplane. Her reply was, “it will take time” obviously they didn’t want to deal with me and I didn’t want to deal with them either. Eventually I needed up walking to my next flight with no actions to be done from the airline. Very disappointing