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Home / World airlines / Morocco / Royal Air Maroc

Royal Air Maroc

Country: Morocco
National airline in Marocco
IATA code: AT
ICAO code: RAM
Head office: Aeroport de Casablanca-Anfa, Casablanca, Morocco
Phone number: +212 5 2248 97 51, +212 5 2248 9797
Fax number: +212 5 2291 20 95
Year established: 1957
Main bases and hubs: Casablanca Mohammed V International
Fleet: ATR 42, ATR 72, Boeing 737-400, Boeing 737-700, Boeing 737-800, Boeing 747-400, Boeing 767-200, Boeing 767-300, Boeing 787-8, Embraer 190, Embraer 195

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Royal Air Maroc. Airline code, web site, phone, reviews and opinions.
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Reviews & Opinions of Royal Air Maroc:

23 February 2017 Jacque

I was travelling from Ghana through Liberia to Morocco then Senegal. First of all the cabin crew were EXTREMELY rude to passengers, very unhelpful. We were to stop over in Liberia to drop off some passengers but for some reason we could not land in Liberia and had to go back to Ivory Coast to wait for an OK from air traffic control before we could land in Liberia. For over 1 and half hours, cabin crew offered no information about what was going on, we were not given any water or drink with the excuse that the flight had run out of water and it was simply awful!!!! There was no in flight entertainment available either. Cabin crew were not fluent in several languages and could therefore not understand or explain themselves when we asked questions in English. Think twice before you book a flight with Royal Air Maroc, their airline is truly HORRIBLE!!!!!.

16 January 2017 Guest

My return flight fr om Douala to Munich was through Royal Air Maroc. We flew to Casablanca and there were no more connection from there. The flight to Munich (1 flight per week) had left because Royal Air Maroc left with 1h delay. The flight from Douala to Casablanca was the worst Airplaine I ever had. Broken seat, dirty and stinking flight, unfriendly personal and bad food. RAM don't respect their own seat order and assigned the same seat to many people. This is what created the de delay. In Casablanca without any alternative to reach Munich, I decide to flight to Orly. But my luggage were not there in Paris upon arrival. I reported it and they promised to sent it to Munich. This is my third night without any news of my luggages and any news of Royal Air Maroc. The hotline number they provide is not assigned. At the Airport in Munich, I learned that this company is not a serious company. Now I'm sitting here in Munich for the next 5 days without any luggage and any news from Royal Air Maroc. To those who plan to flight through Royal Air Maroc, Please avoid this company. They will take you somewhere in Morocco and leave you there and you will have no option to get out. In Europe and the US, they don't have any representation, so you won't know wh ere to fill any claim. This is the worst company upon all airlines.

20 September 2016 Fatiha OKHKHA

I did have a very bad customer service traveling with Ram plus I did pay $ 400 for over weight and they refuse to give me a proof of payment plus my 4 bags didn't arrived with me to MOHAMMED V I put a claim for that and any time I call they don't have any idea where are my bags

07 July 2016 Max

Royal Air Maroc is a disgrace. I flew with my family last week from JFK. Our suitcases didn't arrive with us to Casablanca and about 20 other passengers from the same flight had lost luggage. There's virtually no procedure in place to help passengers in distress. The company's staff is arrogant and careless, and so are the flight attendants who do less than the required minimum to assist the passengers-- no eye contact with the passengers, they behave as if they were doing you a favor by just being there. The funny thing is that the airplane we took from JFK to Casablanca was a brand new Dreamliner, but the buttons on the passenger screen meant to call a flight attendant were turned off (inactive). The attendants just sit there and stare at the empty space, as if the passengers did not exist. Amazing! AVOID ROYAL AIR MAROC AT ANY PRICE. THEIR TICKETS ARE EXPENSIVE AND THE SERVICE STINKS.

All Reviews of Royal Air Maroc

Royal Air Maroc Discussion:

12 May 2017 Miss sarah gibbons

Hi I'm hoping you can help me here, we were booked onto a flight Saturday 13th may at 0715. We booked via tripsta, we unfortunately cancelled instead of rescheduling for Tuesday 16th. So we lost €85 per person. Could we please be reimbursed and pay the difference for the flight? It was in my name Sarah gibbons and the second passenger was dafydd Williams. I would be so grateful if you could help me with this. Kind regards Sarah

02 May 2017 Guest

I just flew with them from JFK NY to Portugal with layover in Casablanca, I didn't encounter any issues as far as safety , if traveling into the US from Casablanca they do a second security check which they open all carry ons and pat everyone down which I was totattly ok with , I rather be safe than sorry . Only issue I had with them was my luggage ! They lost is in NY for 4 weeks , on my return back to US I had to go through JFK again so I took it upon myself to go to. Shave ckaim and search for my bag which I saw it but they did not allow me to go through it so when I got home I sent them a msg via Facebook ( the best way to get a reply from them ) and told them I SAW my bag and need it on a flight . Next day I got a msg stating my bag was at the airport awaiting pick up . So moral of my story , try not to check a bag if you do don't take valuable stuff , put valuable stuff on carton and cheap in checked bag :) hope this Helps return Stephnie : Pls can somebody advices whether is good for to board airmaroc this time bcos of issues with US and Arab world

06 April 2017 Guest

This is the worst company I have ever seen.please don't take this airplane if you have other choices.because if there are some problems,nobody will help you and they will be always lying to you.

15 February 2017 Stephnie

Pls can somebody advices whether is good for to board airmaroc this time bcos of issues with US and Arab world

Discussion of Royal Air Maroc

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