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Home / World airlines / Morocco / Royal Air Maroc

Royal Air Maroc

Country: Morocco
National airline in Marocco
IATA code: AT
ICAO code: RAM
Head office: Aeroport de Casablanca-Anfa, Casablanca, Morocco
Phone number: +212 5 2248 97 51, +212 5 2248 9797
Fax number: +212 5 2291 20 95
E-mail: info@royalairmaroc.com
Web-site: www.royalairmaroc.com
Year established: 1957
Main bases and hubs: Casablanca Mohammed V International
Fleet: ATR 42, ATR 72, Boeing 737-400, Boeing 737-700, Boeing 737-800, Boeing 747-400, Boeing 767-200, Boeing 767-300, Boeing 787-8, Embraer 190, Embraer 195

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Royal Air Maroc. Airline code, web site, phone, reviews and opinions.
Copyright Tony Woof

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Reviews & Opinions of Royal Air Maroc:

20 June 2017 Guest

This is my first time travelling Royal Air Maroc and I am sad to say that it will be my last time. My company picked this airline for me and my colleague to travel to Africa on Business as the timing was right and the price was good. We purchased Business Class seats and our luggage was marked priority baggage (i.e. big red stickers all over the bag). My colleague who experienced issues with African airline companies losing his luggage demanded fr om the check-in agent whether our bags will be checked through to our final destination (Bamako), we were told YES!!!!! The flight was surprisingly good and the service was on par with other airlines. My problem is Casablanca (the place where bags go to disappear). I have never seen such chaos. Undermanned gate desks, one agent only. Inadequate ramp access for wheelchairs (persons have to get out and climb down the stairs), no order or control over carry-on bags at the gate. Disorder to board the aircraft, no preference for young children, elderly, business class, NOTHING!!!! It was madness, leading to constant delays of over 30+ minutes just to leave Casablanca. In Bamako, we got no luggage. We filed a claim, have been back and forth to the airport, back and forth with Customer Service to search down the luggage, with little or no real answers. Local office is of no help as well!!! I have no idea how an International Airport in Morocco, can not get the bags to wh ere they need to go!!!!

23 February 2017 Jacque

I was travelling from Ghana through Liberia to Morocco then Senegal. First of all the cabin crew were EXTREMELY rude to passengers, very unhelpful. We were to stop over in Liberia to drop off some passengers but for some reason we could not land in Liberia and had to go back to Ivory Coast to wait for an OK from air traffic control before we could land in Liberia. For over 1 and half hours, cabin crew offered no information about what was going on, we were not given any water or drink with the excuse that the flight had run out of water and it was simply awful!!!! There was no in flight entertainment available either. Cabin crew were not fluent in several languages and could therefore not understand or explain themselves when we asked questions in English. Think twice before you book a flight with Royal Air Maroc, their airline is truly HORRIBLE!!!!!.

16 January 2017 Guest

My return flight fr om Douala to Munich was through Royal Air Maroc. We flew to Casablanca and there were no more connection from there. The flight to Munich (1 flight per week) had left because Royal Air Maroc left with 1h delay. The flight from Douala to Casablanca was the worst Airplaine I ever had. Broken seat, dirty and stinking flight, unfriendly personal and bad food. RAM don't respect their own seat order and assigned the same seat to many people. This is what created the de delay. In Casablanca without any alternative to reach Munich, I decide to flight to Orly. But my luggage were not there in Paris upon arrival. I reported it and they promised to sent it to Munich. This is my third night without any news of my luggages and any news of Royal Air Maroc. The hotline number they provide is not assigned. At the Airport in Munich, I learned that this company is not a serious company. Now I'm sitting here in Munich for the next 5 days without any luggage and any news from Royal Air Maroc. To those who plan to flight through Royal Air Maroc, Please avoid this company. They will take you somewhere in Morocco and leave you there and you will have no option to get out. In Europe and the US, they don't have any representation, so you won't know wh ere to fill any claim. This is the worst company upon all airlines.

20 September 2016 Fatiha OKHKHA

I did have a very bad customer service traveling with Ram plus I did pay $ 400 for over weight and they refuse to give me a proof of payment plus my 4 bags didn't arrived with me to MOHAMMED V I put a claim for that and any time I call they don't have any idea where are my bags

All Reviews of Royal Air Maroc

Royal Air Maroc Discussion:

21 August 2017 aka adi

Royal air maroc is very good

10 August 2017 Guest

This airline is Horrible...When you arrived at their Airport they act as thought they do not understand English, and speak french. When you speak French in return to them the respond Arabic. The people at the Casablanca Airport are ignorant and rude and are of no help. Never again they will receive my money and anyone I know who is traveling to Africa from the US. I have already stop 10 people from flying with them. They need to address their poor costumer service at the airport and immigration and airline levels.

24 July 2017 Guest

HI Can any one tell me if I can bring my guitar in the airplane thank u

22 June 2017 TB

I've had a terrible experience with Royal Air Maroc last month! I found the forum as I'm searching for the dollar limit for lost luggage reimbursement. I flew from JFK to Madrid with a layover in Casablanca. I was told it is checked to my final destination but it never arrived! I checked both airports twice - nothing in their lost and found closets. I think the lady at the JFK check-in stole it because as I transferred a bag of clothing from my carry-on into my checked-in bag (my carry-on was too heavy), her eyes were all in my bag - and when I arrived back to New York a week later, I was told that there is NO RECORD of my bag! The 800-customer service line never called me after creating a ticket in Madrid - until I went on Twitter and blasted them - on their twitter account and Direct Message. That is the ONLY way I got a response - I had to tweet both in Morocco and NYC to get a phone call. I emailed everyone I could find on the board of JFK and filed a report with the Port Authority. My attorney asked them to retain video at the counters - I was ignored. The 800 number wouldn't give me the airline's JFK manager's name and extension, and they're never at the counter unless a flight is taking off, which is when I'm at work. This has been a NIGHTMARE experience and I highly recommend selecting ANOTHER airline, regardless of how cheap these prices are!

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