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Home / World airlines / Morocco / Royal Air Maroc

Royal Air Maroc

Country: Morocco
National airline in Marocco
IATA code: AT
ICAO code: RAM
Head office: Aeroport de Casablanca-Anfa, Casablanca, Morocco
Phone number: +212 5 2248 97 51, +212 5 2248 9797
Fax number: +212 5 2291 20 95
E-mail: info@royalairmaroc.com
Web-site: www.royalairmaroc.com
Year established: 1957
Main bases and hubs: Casablanca Mohammed V International
Fleet: ATR 42, ATR 72, Boeing 737-400, Boeing 737-700, Boeing 737-800, Boeing 747-400, Boeing 767-200, Boeing 767-300, Boeing 787-8, Embraer 190, Embraer 195

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Royal Air Maroc. Airline code, web site, phone, reviews and opinions.
Copyright Tony Woof

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Reviews & Opinions of Royal Air Maroc:

16 January 2017 Guest

My return flight fr om Douala to Munich was through Royal Air Maroc. We flew to Casablanca and there were no more connection from there. The flight to Munich (1 flight per week) had left because Royal Air Maroc left with 1h delay. The flight from Douala to Casablanca was the worst Airplaine I ever had. Broken seat, dirty and stinking flight, unfriendly personal and bad food. RAM don't respect their own seat order and assigned the same seat to many people. This is what created the de delay. In Casablanca without any alternative to reach Munich, I decide to flight to Orly. But my luggage were not there in Paris upon arrival. I reported it and they promised to sent it to Munich. This is my third night without any news of my luggages and any news of Royal Air Maroc. The hotline number they provide is not assigned. At the Airport in Munich, I learned that this company is not a serious company. Now I'm sitting here in Munich for the next 5 days without any luggage and any news from Royal Air Maroc. To those who plan to flight through Royal Air Maroc, Please avoid this company. They will take you somewhere in Morocco and leave you there and you will have no option to get out. In Europe and the US, they don't have any representation, so you won't know wh ere to fill any claim. This is the worst company upon all airlines.

20 September 2016 Fatiha OKHKHA

I did have a very bad customer service traveling with Ram plus I did pay $ 400 for over weight and they refuse to give me a proof of payment plus my 4 bags didn't arrived with me to MOHAMMED V I put a claim for that and any time I call they don't have any idea where are my bags

07 July 2016 Max

Royal Air Maroc is a disgrace. I flew with my family last week from JFK. Our suitcases didn't arrive with us to Casablanca and about 20 other passengers from the same flight had lost luggage. There's virtually no procedure in place to help passengers in distress. The company's staff is arrogant and careless, and so are the flight attendants who do less than the required minimum to assist the passengers-- no eye contact with the passengers, they behave as if they were doing you a favor by just being there. The funny thing is that the airplane we took from JFK to Casablanca was a brand new Dreamliner, but the buttons on the passenger screen meant to call a flight attendant were turned off (inactive). The attendants just sit there and stare at the empty space, as if the passengers did not exist. Amazing! AVOID ROYAL AIR MAROC AT ANY PRICE. THEIR TICKETS ARE EXPENSIVE AND THE SERVICE STINKS.

05 March 2016 Guest

very bad after service always loosing baggage not helpful staff will never travel on theme again or even recommend theme to any one of my co workers or friends

All Reviews of Royal Air Maroc

Royal Air Maroc Discussion:

23 February 2017 Jacque

I was travelling from Ghana through Liberia to Morocco then Senegal. First of all the cabin crew were EXTREMELY rude to passengers, very unhelpful. We were to stop over in Liberia to drop off some passengers but for some reason we could not land in Liberia and had to go back to Ivory Coast to wait for an OK from air traffic control before we could land in Liberia. For over 1 and half hours, cabin crew offered no information about what was going on, we were not given any water or drink with the excuse that the flight had run out of water and it was simply awful!!!! There was no in flight entertainment available either. Cabin crew were not fluent in several languages and could therefore not understand or explain themselves when we asked questions in English. Think twice before you book a flight with Royal Air Maroc, their airline is truly HORRIBLE!!!!!.

15 February 2017 Stephnie

Pls can somebody advices whether is good for to board airmaroc this time bcos of issues with US and Arab world

11 February 2017 Guest

I recently returned to Washington fr om Tunis, via Casablanca on flight AT 573 & AT 218 respectively, which arrived 08/02/17 at 7:30PM at IAD (Washington Airport My luggage, which was supposed to be checked all the way through to my final destination, baggage tag No AT849346 has apparently been completely miss-placed and possibly off loaded somewhere in CASA. lost luggage counter, where I spoke with an agent informed me that they would be in touch within (24) hours to inform me of where and when my luggage would be tracked down and arriving. It has been 6 days now; I called the number given to me at 18003446726 numerous times since my arrival and they have absolutely no information for me as to the wh ereabouts of my luggage! tried the local number 703 5725268 for a week none answered left several voice messages none got back to me. I find it completely unprofessional how in our world today with the security and technology available to you as a large airline can completely miss-place baggage. I am considering a lawsuit if anyone interested to join me please contact me at fmenz@yahoo.com

11 February 2017 Cynthia Igwe

Poor customer service and I won't take This airline again

Discussion of Royal Air Maroc

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