This airline is garbage. My two recent trans-Atlantic flights were the two worst of my life. The old, broken planes are mostly the problem. They are slow, the seats are broken and dirty (my headrest was missing) and the crew is not very friendly. Everything is for purchase, even water. On inter-continental flights, this is a crime. There needs to be at least minor provisions. How can they expect to please customers this way? The entertainment is terrible and hardly works. Lastly, the temperature was freezing on both flights. You’d think the staff would take a hint with everyone shivering and wearing all their layers, hoods up. Also, you have to buy blankets! Absurd.
Do not fly with this company! If you book vacations and fly with this company charter planes then you will regret it. They are unreliable, and their limited fleet of 4 old planes means that you will likely not fly when you want to. You will get your flight delayed or cancelled. DO NOT FLY WITH THIS COMPANY! They are * !
This was by far one of the worst flying experiences I've ever had. We had upgraded our seats and specifically requested the aisle, only to find that this plane could not accommodate any of it. After waiting in line for over 2 hours at Ben gurion airport we finally spoke to someone who told us that the flight was completely overbooked (business and first class included). Who actually does that on a 12 hour flight these days?!
We informed them that we were flying with my elderly grandmother who needs the extra room but since they had completely overbooked, they did nothing.
The crew had almost no idea how to work the plan and could barely get the plane door closed. When there were lines for the bathroom in economy, they reused to let us use the business class restrooms, even though that is what we were supposed to be flying.
I'm so incredibly disappointed with how this was handled and by I'll never be flying el al or privilege again.
01 September 2016 12:09:00Customer from Portugal Joana Reis
For us costumers, we expect from a company named "Privilege" at least some care when a problem cames. Well, 20 people came back from Cabo Verde, our luggage didnt come on the plain, 6 days have past and this "privilege" company gave us still no information, no explanation, no apologise, dispite many contacts we made, they just ignore us... It's a shameless performance.
went fr om edinburgh to dalaman 1/10/12 on a 757 was a last min backup for thomson it was ok leg room not great couldn't understand the saftey announcment as its a spanish airline but staff wh ere friendly and overall i would rate it 3 out of 5
Very professional crew, we were picked up from kefalonia after a 6 hour delay with Thomas Cook, leg room was far better than usual, customer service first class, I would recommend privilege airlines, they are a first class outfit.
we went to Heraklion (Crete), and we booked with monarch, but on behalf of themselves they used privilege style, and over all the flight wasn't that bad, although the landing was very bumpy and not that great