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Home / World airlines / Indonesia / Lion Airlines

Lion Airlines

Country: Indonesia
Largest low cost airline of Asia, extended domestic network within Indonesia
IATA code: JT
ICAO code: LNI
Head office: Lion Air Tower, 7 Gajah Mada, Jakarta, 10130, Indonesia
Phone number: +62 80 4177 8899
Fax number: +62 21 6335 669
E-mail: customercare@lionair.co.id
Web-site: www.lionair.co.id
Year established: 2000
Main bases and hubs: Jakarta Soekarno-Hatta International, Surabaya Juanda International
Fleet: Airbus A330-300, Boeing 737 MAX 8, Boeing 737-800, Boeing 737-900

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Reviews & Opinions of Lion Airlines:

06 June 2018 Dana Johnson

Lion Air is horrible. They lost (stole) my luggage. How is it possible that luggage can be lost between two flights of a total of 1.25 hours? Went from Labuan bajo to Denpasar then to Lombok. They do this route every single day and you would think they have it down to a science. Not a chance. The level of customer service is so substandard it should be illegal. I sat in their office in the Airport in Lombok and they didn't even make a phone call or send out an email to find out what's happening. In fact they asked me to write down my name, phone number and email address on a piece of cardboard. So unprofessional its pathetic. It's simple, my bag was stolen, not lost. They have a reputation for doing this and everyone needs to be aware. The sooner they are out of business the better. There are better Airlines. Don't gamble with these scammers.

08 November 2017 Guest

I booked LA just because they had refund policy, and then when I cancel a round trip because they delayed one way flight, they only refunded me the flight that got delayed, the other way was only refunded 1/18 of the ticket. The reason? They said they don't cancel it, so they don't have to pay for it. * , I couldn't get there then how I could fly back??

10 April 2016 Guest

Worlds worst airline. 4th time I have had to fly with them. 4th time I get delayed over 1 hr. You dont get this with Garuda. Avoid lion at all costs.

06 April 2016 Guest

I have taken 16 flights already in 2016. Lion Air has been the worst each time. They do not know about helping passengers requesting special assistance. They do not know about boarding protocols. The English of the cabin crew is embarrassingly inadequate. Part of the problem is the standards of anything (education, health care, customer service) are some of the lowest in SE Asia. Do not fly with this carrier. Go instead with one from Singapore. The ONLY way Lion Air is better than Malaysia Air is that they haven't lost any planes... yet....

All Reviews of Lion Airlines

Lion Airlines Discussion:

09 January 2018 An unhappy passenger

Hello, I am not satisfied with the service given by Lion airline. We often faced with delayed flight and this is very unacceptable. Just today (10/1/18) on my way back from Medan (Kuala Namu) to Penang with the flight of JT 013*, we should be on flight at 16:00 WIB but you guys delayed it to 18:00. My nephyew was waiting for us there and he was not free because he had a meeting later. Not just that, they didn't inform about changing the room number which caused everyone were rushing. As a passenger of Lion Airline. I do hope that you can change YOUR ATTITUDE in caring your passenger. IF YOU SAY ABOUT ANY OPERATION PROBLEM, then tell me why must be every single time when I am using your airline service? Don't make it into a trend thank you so much. I REALLY DO HOPE YOU GUYS CHANGE or ELSE YOUR PASSENGER WILL SLOWLY DECREASED. Thank you. I hope to see your feedback via e-mail if can. (muhammadjuani55@gmail.com)

22 July 2017 Guest

i fly lion air many times, 50 % of the time the flights are always delayed, and try booking a flt online with an australian c-card. forget it budget airline , budget service

17 July 2017 Guest

i hav booked tickets from lionair.co.id website. i want to reschedule same. how i can do?

06 June 2017 Guest

I fly Thai Lion Air almost every month since 2015. Now departure times have been changed and they don't want to give a full refund even though they can sell ticket for a much higher fare during holiday period. I am denied to talk to a supervisor or manager. Had enough of Thai Lion Air. I used to be very happy with them.

Discussion of Lion Airlines

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