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Home / World airlines / Indonesia / Lion Airlines

Lion Airlines

Country: Indonesia
Largest low cost airline of Asia, extended domestic network within Indonesia
IATA code: JT
ICAO code: LNI
Head office: Lion Air Tower, 7 Gajah Mada, Jakarta, 10130, Indonesia
Phone number: +62 80 4177 8899
Fax number: +62 21 6335 669
E-mail: customercare@lionair.co.id
Web-site: www.lionair.co.id
Year established: 2000
Main bases and hubs: Jakarta Soekarno-Hatta International, Surabaya Juanda International
Fleet: Airbus A330-300, Boeing 737-800, Boeing 737-900, Boeing 747-400

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Reviews & Opinions of Lion Airlines:

10 April 2016 Guest

Worlds worst airline. 4th time I have had to fly with them. 4th time I get delayed over 1 hr. You dont get this with Garuda. Avoid lion at all costs.

06 April 2016 Guest

I have taken 16 flights already in 2016. Lion Air has been the worst each time. They do not know about helping passengers requesting special assistance. They do not know about boarding protocols. The English of the cabin crew is embarrassingly inadequate. Part of the problem is the standards of anything (education, health care, customer service) are some of the lowest in SE Asia. Do not fly with this carrier. Go instead with one from Singapore. The ONLY way Lion Air is better than Malaysia Air is that they haven't lost any planes... yet....

24 January 2016 Anwar

Lionair :Worse of all airline i have travelled .. Never try .. Even they give u free ticket, dont.. Delayed.. Staff most unfriendly.. Bags lost, even refuse to book a TV for stupid reasons.. Dont ever use LIONair in indoneisa . I m surprise they are still allowed to operate . WORSE airline is LIONAIR.

24 October 2015 Guest

I have emailed them several times using the email provided on their contact us page. Yet I have received no response. poor customer service!

All Reviews of Lion Airlines

Lion Airlines Discussion:

18 April 2017 Guest

Thai Lion is very unprofessional and had very uneduxated staff who couldnt read a medical certificated where we can to carry injection in nice pack ans denied us boarding because that lady couldnt understand. Worst worst staff impoliet and did nothing to help us. We were a frequent flyer and even though we went through this incident. Never never travel.with this stupid airline.

18 April 2017 lucamic@inwind.it

Lion Air lost my luggage during the flight IW 1831 from Labuan Bajo to Denpasar Bali on the 14th April 2017. I completed the Property Irregularity Report at the airport, but I do not have any news.I called several times to the different airports but they cannot answer me. It is NOT POSSIBLE to loose a luggage in a direct flight and NOT TO HAVE ANY NEWS ABOUT! It means that Lionair does not have any tracing for the boarded luggages?!!

12 March 2017 Guest

Worst customer service on Earth.

29 December 2016 Guest

How much does the changing day of flight cost?

Discussion of Lion Airlines

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