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Home / World airlines / Mexico / VivaAerobus

VivaAerobus

Country: Mexico
Budget services from Monterrey within Mexico and to the USA
IATA code: VB
ICAO code: VIV
Head office: C.P. 66600 Aeropuerto Internacional de Monterrey. Terminal C Carretera Miguel Alemán Km. 24. Apodaca, NL, Mexico
Phone number: +52 81 82 150 150
Fax number: +52 81 82 150 161
E-mail: informacion@vivaareobus.com
Web-site: www.vivaaerobus.com
Year established: 2007
Main bases and hubs: Mexico City Benito Juarez International, Monterrey General Mariano Escobedo International
Fleet: Airbus A320, Airbus A320neo

Traveller Rating:

VivaAerobus. Airline code, web site, phone, reviews and opinions.
Copyright Viktor Laszlo

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Reviews & Opinions of VivaAerobus:

03 February 2018 jetstream87

Must admit that this is the worse airline ever!!!!!! Flew from LAX-GDL (round trip) and have to admit it was my first and last time! To start we were suppose to board our flight at 1810 / depart at 1830, turns out that the plane got into LAX late, crew went to clear Customs, and saw them walking back to the gate with their sweet a** time. We ended up boarding at 1845 and departing at 1715, during the flight they have seats that do not recline back at all!!! They are claiming to have the "latest aircraft", I get that they are a low cost carrier but seriously everything is sold in that flight (this is an international flight) at least a bag of peanuts and water! Upon the return, we were delayed for 2 hours due to a crew member forgetting to do security check prior to boarding, at the time we were boarding there were 5 random people selected to be searched during the first boarding. Once we were in the aircraft, we were offloaded, aircraft moved to another gate, and the same 5 people were searched again! We were not compensated for the delay, at the arrival our luggage were not dropped off at the terminal after 2 hours later. We landed at 1930 and did not go out the terminal until 2345!!!!!! Worse airline ever!

24 June 2015 MEXICO CITY TO GUADALAJARA

WORST CUSTOMER SERVICE EVER! My family and I flew from Guadalajara into Mexico City, and had a return flight back to Guadalajara. while we were in line to check in one of the customer service reps comes up to the front of the line and says that the check in is closed, they will no longer check people in. it was 8pm and the departure time was at 845 we didn't have to check in any bags we only had personal items. we tried talking to the customer service rep to see what we could do. All they said was that there was nothing we could do but pay for another ticket back to Guadalajara. So after a pointless argument we had no choice but to purchase another plane ticket. we were supposed to depart at 8am the next day. but there was a delay which they failed to report. after waiting at the gate for hours they finally told us the flight had been delayed until 1pm and if we couldn't depart then we could be departing until 6pm! Theyre customer service is HORRIBLE!! its like they do this on purpose just so people have to buy more tickets. NEVER again will I fly with Viva Aerobus.

17 April 2015 Guest

My first time flying with Viva Aerobus we left with a 2.5 hr delay without getting any apologies or explanations. On my second attempt, my flight was cancelled less than two weeks before my departure (right before spring break) via email- no apologies extended at all, and getting my refund took getting my credit card company involved to get my money back after almost two months trying to get a refund. They don't tell you anywhere that though they charge your credit card, they aren't willing to issue a refund to your credit card if you live in the U.S. They require bank information for a wire transfer. Bad, bad experience...never again :(

30 January 2015 Sophie

We flew from Cancun to Mexico City and expected the worst after having read all the bad reviewes! But when we arrived to the airport everything went as planned and we arrived in Mexico City on time :-)

All Reviews of VivaAerobus

VivaAerobus Discussion:

06 January 2018 Leon to Tijuana Dec 30, 2017

Worst flying experience ever!! Arrive at airport 2 hrs before flight leaves - told there will be an extra 4 hr delay - then another hr - flight finally cancelled at boarding gate at 11pm. Told we might get out of there 2 days later! They don't put us up in a hotel - we have to buy NEW tickets the next morning with another airline (as they had no flights the next day) and have been unable to get any customer service from them since getting back.

04 January 2018 Guest

my inlaws had a flight scheduled on 12/30/17 ar 6:20pm from TJ to Guanajuato when they were checking in they were told that there was 4hrs delay. Around 10pm they told them that the flight was cancel and they would be able to get a flight till 30 days after they were also kicked out of the airport by the police. We had to pay a hotel for them and also had to go with a new airline. Worst service ever!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

09 December 2017 Guest

I'm just going to say My expiernece with VivaAerobus was Sh** As soon as we got check in at Veracruz They said we had no ticket so we were forced to buy another one and then they came it with a baby pack for our child For £40!So we decide that we would put the buggy on the suitcase line and it would be taken to the plane immediately which we didn't want Flight was Delayed by 1 hour overall the flight was fine but their slogan is "All you need to fly" Really? Congrats VivaAerobus Your on my Never again list along with United and Ryanair

30 November 2017 Guest

does any one know what happens / or can i cancel my ticket 2 wks before departure date?

Discussion of VivaAerobus

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