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Home / World airlines / Mexico / VivaAerobus


Country: Mexico
Budget services from Monterrey within Mexico and to the USA
IATA code: VB
ICAO code: VIV
Head office: C.P. 66600 Aeropuerto Internacional de Monterrey. Terminal C Carretera Miguel Alemán Km. 24. Apodaca, NL, Mexico
Phone number: +52 81 82 150 150
Fax number: +52 81 82 150 161
Year established: 2007
Main bases and hubs: Mexico City Benito Juarez International, Monterrey General Mariano Escobedo International
Fleet: Airbus A320, Airbus A320neo

Traveller Rating:

VivaAerobus. Airline code, web site, phone, reviews and opinions.
Copyright Viktor Laszlo

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Reviews & Opinions of VivaAerobus:


WORST CUSTOMER SERVICE EVER! My family and I flew from Guadalajara into Mexico City, and had a return flight back to Guadalajara. while we were in line to check in one of the customer service reps comes up to the front of the line and says that the check in is closed, they will no longer check people in. it was 8pm and the departure time was at 845 we didn't have to check in any bags we only had personal items. we tried talking to the customer service rep to see what we could do. All they said was that there was nothing we could do but pay for another ticket back to Guadalajara. So after a pointless argument we had no choice but to purchase another plane ticket. we were supposed to depart at 8am the next day. but there was a delay which they failed to report. after waiting at the gate for hours they finally told us the flight had been delayed until 1pm and if we couldn't depart then we could be departing until 6pm! Theyre customer service is HORRIBLE!! its like they do this on purpose just so people have to buy more tickets. NEVER again will I fly with Viva Aerobus.

17 April 2015 Guest

My first time flying with Viva Aerobus we left with a 2.5 hr delay without getting any apologies or explanations. On my second attempt, my flight was cancelled less than two weeks before my departure (right before spring break) via email- no apologies extended at all, and getting my refund took getting my credit card company involved to get my money back after almost two months trying to get a refund. They don't tell you anywhere that though they charge your credit card, they aren't willing to issue a refund to your credit card if you live in the U.S. They require bank information for a wire transfer. Bad, bad experience...never again :(

30 January 2015 Sophie

We flew from Cancun to Mexico City and expected the worst after having read all the bad reviewes! But when we arrived to the airport everything went as planned and we arrived in Mexico City on time :-)

29 January 2015 Guest

Vivaaerobus is the worst airline I've used. They also do have the worst customer service asking the same questions over and over again, not understanding the problem and not being able to help at all. They changed my flight date from the Jan 30th to Jan 29th with extra charges for cancel or changes. I had to cancel my hotel reservation. The cheap flight destroyed my vacation completely and it took a lot of time and nerves to speak to that rude company which is unable to provide any service at all. Will never fly with them.

All Reviews of VivaAerobus

VivaAerobus Discussion:

09 December 2017 Guest

I'm just going to say My expiernece with VivaAerobus was Sh** As soon as we got check in at Veracruz They said we had no ticket so we were forced to buy another one and then they came it with a baby pack for our child For £40!So we decide that we would put the buggy on the suitcase line and it would be taken to the plane immediately which we didn't want Flight was Delayed by 1 hour overall the flight was fine but their slogan is "All you need to fly" Really? Congrats VivaAerobus Your on my Never again list along with United and Ryanair

30 November 2017 Guest

does any one know what happens / or can i cancel my ticket 2 wks before departure date?

03 November 2017 Guest12

Just imagine - time evening 5.30 PM, you are traveling with your family, ready with ticket, online check-in done seats allocated and waiting in queue to check in your baggage. Next, you have extremely urgent appointment following day. Ok, with above line you must be self-judged how would you react when someone tells you that flight which you have booked doesnt go thru and you are just an idiot now. Yes, you read it right, we had allowed to do online check in, seats allocated and on counter we informed that your payment never go thru and thats reason you cannot board flight.) Viva sales team on airport and airline staff were in blame game and no clue what to do when flight was about to takeoff. Because we dont had any option that time and had to travel, we have taken ticket over the counter in three times of price, the mental pain which we all suffered is irreparable (just imagine to sense). And wait, this is not yet over - let me take little earlier. We have done same date flight ticket booking earlier as well, got confirmation mail etc... Bank transactions shows payment made to merchant and we even made that payment to bank. Now after a month, before our travel, we started online check in and then we realized booking is canceled. We call Viva customer care and hanging there for 2hrs, it goes like merry go round for fulltime and eventually we had to do same booking with almost double cost because we had to travel. Now, with this if you understand the episode we have done bookings thrice to travel finally with three times of actual cost. Still fighting with bank/Viva folks to get the right compensation ($ 2500 hanging). how about our mental trauma which we passed thru on that day ? what would have been the case if we were missed that flight, next day appointment ?

12 October 2017 Guest

I have been flying with vivaaerobus for 5 years. Other than myself not paying attention when paying online I have not had a problem. Those that complain for having to purchase drinks and snacks you can always fly more expensive airlines. If your complaint about spending 100 pesos or less for drinks and snacks perhaps you should not be flying. The airline has to make money some how since they give you a really big discounted fair over major airlines.

Discussion of VivaAerobus

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