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Home / World airlines / Mexico / VivaAerobus


Country: Mexico
Budget services from Monterrey within Mexico and to the USA
IATA code: VB
ICAO code: VIV
Head office: C.P. 66600 Aeropuerto Internacional de Monterrey. Terminal C Carretera Miguel Alemán Km. 24. Apodaca, NL, Mexico
Phone number: +52 81 82 150 150
Fax number: +52 81 82 150 161
Year established: 2007
Main bases and hubs: Mexico City Benito Juarez International, Monterrey General Mariano Escobedo International
Fleet: Airbus A320, Airbus A320neo

Traveller Rating:

VivaAerobus. Airline code, web site, phone, reviews and opinions.
Copyright Viktor Laszlo

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Reviews & Opinions of VivaAerobus:


WORST CUSTOMER SERVICE EVER! My family and I flew from Guadalajara into Mexico City, and had a return flight back to Guadalajara. while we were in line to check in one of the customer service reps comes up to the front of the line and says that the check in is closed, they will no longer check people in. it was 8pm and the departure time was at 845 we didn't have to check in any bags we only had personal items. we tried talking to the customer service rep to see what we could do. All they said was that there was nothing we could do but pay for another ticket back to Guadalajara. So after a pointless argument we had no choice but to purchase another plane ticket. we were supposed to depart at 8am the next day. but there was a delay which they failed to report. after waiting at the gate for hours they finally told us the flight had been delayed until 1pm and if we couldn't depart then we could be departing until 6pm! Theyre customer service is HORRIBLE!! its like they do this on purpose just so people have to buy more tickets. NEVER again will I fly with Viva Aerobus.

17 April 2015 Guest

My first time flying with Viva Aerobus we left with a 2.5 hr delay without getting any apologies or explanations. On my second attempt, my flight was cancelled less than two weeks before my departure (right before spring break) via email- no apologies extended at all, and getting my refund took getting my credit card company involved to get my money back after almost two months trying to get a refund. They don't tell you anywhere that though they charge your credit card, they aren't willing to issue a refund to your credit card if you live in the U.S. They require bank information for a wire transfer. Bad, bad experience...never again :(

30 January 2015 Sophie

We flew from Cancun to Mexico City and expected the worst after having read all the bad reviewes! But when we arrived to the airport everything went as planned and we arrived in Mexico City on time :-)

29 January 2015 Guest

Vivaaerobus is the worst airline I've used. They also do have the worst customer service asking the same questions over and over again, not understanding the problem and not being able to help at all. They changed my flight date from the Jan 30th to Jan 29th with extra charges for cancel or changes. I had to cancel my hotel reservation. The cheap flight destroyed my vacation completely and it took a lot of time and nerves to speak to that rude company which is unable to provide any service at all. Will never fly with them.

All Reviews of VivaAerobus

VivaAerobus Discussion:

12 October 2017 Guest

I have been flying with vivaaerobus for 5 years. Other than myself not paying attention when paying online I have not had a problem. Those that complain for having to purchase drinks and snacks you can always fly more expensive airlines. If your complaint about spending 100 pesos or less for drinks and snacks perhaps you should not be flying. The airline has to make money some how since they give you a really big discounted fair over major airlines.

27 September 2017 Guest

Never ever will fly this airline worse customer service including passing security me and my husband were flying from Guadalajara to Mexicali and they stopped us on our personal items since we had souvenirs from our wedding since we got married a month before and they tell us we can't take them since theyre not approved when we flew a month before with the same souvenirs of our wedding with family and we had no problem but yes it was another airline better off going with the other airline since this employee claimed the material not authorized to pass even though she didn't know what they we're made off my husband told her to tell him what they're made off and she couldn't respond all they wanted was the souvenirs since that what they do they like something you'd got and claim you can't pass it then they keep the items for themselves ridiculous

14 May 2017 Guest

I looked at my reservation and there are no seats to select. "All seats have been reserved." Are my two seats included? I don't know. I can't find out unless I call but previous calls to them have been unfruitful. On my reservation there is a $60 "extras fee." I can't find anything that explains what that is about. I opened the website again a few minutes later and the "extras fee" is now $160. What changed? Again, there is no explanation that I can find. I already hate this airline and I haven't even flown yet. All the reviews I read tell me I'm in for a terrible flight. Never again.

24 January 2017 Guest

NEVER DEAL WITH THIS CHEAP SERVICE AIRLINE! These people stole my money. They asked me to pay over $100 USD for one extra piece of luggage, which I tried to pay by phone a day before my trip. The attendants asked us for cash to pay for the extra piece. They even showed me where the ATM was so I could take money out. I had no option but doing it. When I returned I opened a case via email to: and they closed my case without even trying to fix it. I guess they know you live in the USA and they take advantage of you. Never deal with these people! They are very rude!

Discussion of VivaAerobus

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