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Home / World airlines / Colombia / Avianca


Country: Colombia
National airline in Colombia, domestic and international route network
IATA code: AV
ICAO code: AVA
Membership in the alliance: Star Alliance
Head office:  Avenida Eldorado No 92 - 30, Centro Administrativo Avianca, 4879773 Operaciones Cap Jacome, Bogota, 1, Colombia
Phone number: +57 1 401 3434
Fax number: +57 1 413 8716
Year established: 1919
Main bases and hubs: Bogota Eldorado International
Fleet: ATR 72, Airbus A318, Airbus A319, Airbus A320, Airbus A320neo, Airbus A321, Airbus A321neo, Airbus A330-200, Airbus A330-300, Boeing 787-8

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Avianca. Airline code, web site, phone, reviews and opinions.
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Reviews & Opinions of Avianca:

15 July 2018 eileen howard

subject complaint claim form does not allow enough space to explain.escalate this e mail to customer service. I was so greatly disappointed with my business class experience on avianca. I am 86 years old & flying business class was one of the things on my bucket i decided on my last trip to visit my family that i would pay the extra money,which was a big sacrifice for me,to finally fly business class.I was given a menu with three choices of meals and then told that the only choice was meatballs!Ironically,flying back on economy class,I had two meal choices. furthermore, to add to my sad experience I had 4 bags of coffee confiscated

22 March 2018 Cheryl Branche

Avianca is awful. The ground service staffers are rude and at least one of the flight staff is obnoxious and arrogant during my trip from New York City in November, 2017. I complained, in writing, to customer service more than five times without resolution. I have not heard from customer for more than four to six weeks now. If this is the kind of customer service I can expect from Avianca, count me off of your fan list.

02 December 2017 Guest

I fly around the world. Some airlines are better than others and some airlines are worse. I have flown many times over the previoyus 20 years with Avianca. This November was the worst airline experience I have ever had. Avianca has had a major dispute with their pilots. The adverse effect on schedules, non-notification of cancellation even though they had email, the abject interest of their ground staff and the total lack of response to my SIX emails including to Board members. We were delayed 10 hours. TEN HOURS! An airline is not just about the fleet but also about the performance and in Avianca we have just experienced the worst-performing airline ever.

04 August 2017 Johnson

I thought Avianca was a great airline.....but no more. I paid for 2 tickets from Quito to Cuenca on Aug. 3 (booked in March). The flight was cancelled....I found this out 2 days before flight.....and I never received any notification (they have my email). The customer service agent cancelled the entire ticket(s) for me because there were specific flight times I needed and they had nothing else that would work. Then he told me I would have to submit an online refund request. I did do that. However, Avianca's Facebook page staff and telling me I will have to contact TAME airlines for the refund because they were the ones that cancelled the flight!! Ridiculous. I paid my money to AVIANCA and have the receipt to prove it. I am very disappointed with the hoops I am having to jump through to get my money back and all the incorrect information I have been given.

All Reviews of Avianca

Avianca Discussion:

29 June 2018 James Robert Herron

Please advise on how I get my refund for a canceled flight ! My email address is

13 May 2018 SU535

ENG: This is not the Avianca carrier' site here, but the discussions on the services of the Avianca. If there is no flight information (e-ticket number / reservation number, date , destinations/ origin / name), noone is able to reply without the correct data and the full data. In order to get the correct reply, kindly attach the reservation / booking number and produce air carrier / date / fllight number / airports / your name. Requests on refund must produce full name, reservation / eticket and email address in attachment. The reply can be handlled within 48 hours - 144 hours by free staff in English. Regards. aryan{at} - for private and full requests with e-tickets only.///ESP: Este no es el sitio del operador de Avianca aquí, sino las discusiones sobre los servicios de Avianca. Si no hay información de vuelo (número de billete electrónico / número de reserva, fecha, destino / origen / nombre), nadie puede responder sin los datos correctos y la información completa. Para obtener la respuesta correcta, adjunte amablemente el número de reserva / reserva y produzca la compañía aérea / fecha / número de vuelo / aeropuertos / su nombre. Las solicitudes de reembolso deben presentar el nombre completo, la reserva / eticket y la dirección de correo electrónico en el archivo adjunto. La respuesta puede ser manejada dentro de las 48 horas - 144 horas por personal gratuito en inglés. Saludos. aryan {at} - para solicitudes privadas y completas solo con boletos electrónicos.

30 October 2017 tran

Hi, re: booking reference LU9EQX, I originally book for direct flights both ways. My departing flight got changed to 2 stops due to pilot strike per Aviance rep... I had a terrible flight that night as I couldn't sleep much because I had stops between my flights. I now just received another notice that my returning flight was also changed. Are you kidding me? Is it another pilot strike?? or its just a scam that the airline tries to compete with other airlines and offers direct flights which never in fact exist and change it later? I'm a very unhappy and disappointed customer with the airline and I want a true and honest answer.

02 September 2017 Enrique

Haste ahora no hay respuesta de Avianca acerca del problem a que tuvimos. Me dieron un numero de caso 17488597 con fecha 25 de Agosto 2017. Mi carta esta bajo discussion.

Discussion of Avianca

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