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Home / World airlines / Colombia / Avianca


Country: Colombia
National airline in Colombia
IATA code: AV
ICAO code: AVA
Head office:  Avenida Eldorado No 92 - 30, Centro Administrativo Avianca, 4879773 Operaciones Cap Jacome, Bogota, 1, Colombia
Phone number: +57 1 413 9202
Fax number: +57 1 413 8716
Year established: 1919
Main bases and hubs: Bogota Eldorado International
Fleet: ATR 72, Airbus A318, Airbus A319, Airbus A320, Airbus A320neo, Airbus A330-200, Fokker 50

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Reviews & Opinions of Avianca:

03 February 2017 Mabel Svagna

Flew to Colombia, the 20 of Jan and back the 28 to NY. Just wanted to say the flight was fantastic, the stewardesses were very attentive, the planes were clean and comfortable, I'm 5'11 so leg room is very mportant, and the entertainment was also first rate. I wish I could afford to go more often to Colombia. Hopefully, I will soon and definately will fly Avianca, no other airline compares, Again, thank you

15 November 2015 Guest

I had the most appalling experience with Avianca. I booked an airfare that simply got cancelled without notification. I arrived at the airport on the day of the flight to find out that my ticket was cancelled - 2 hours before departure! The Avianca customer service could not care less about the cancellation (it seems this is the way they regularly operate). They simply advised me to buy another plane ticket - with a price premium for buying it 2 hours before the flight... of course! This seems surreal to me: in 2015, not even a notification of cancellation? I am still fighting to get my money back on the price difference. I know I won't fly with them again because I do not want to have to deal with the stress of potentially arriving at the airport and handle a last minute airfare purchase.

13 July 2012 LiLy

I was VERY Upset with Avianca on my last trip to Colombia, I will NEVER use Avianca again!!! They tried to put me on Stand By after I have purchased my tickets 6 months in anvanced and I got to the airport 3 hours before the plane had to leave. It is just a business, I heard of other people that had the same experience as me and my family and they have to pay extra $ to get a seat, increideble! how corrupted this people are!

All Reviews of Avianca

Avianca Discussion:

19 December 2016 Guest


09 December 2016 Luisa fernanda ibanez parra

I send email also. I lose my tiket number pls send to my husbend email .

16 November 2016 Hans

On September 30 we were supposed to fly from FRS to GUA on 3 tickets redeemed with my LifeMiles my daughter, her baby (one year old) and me. The first problem was that the flight had been cancelled. That would not be the biggest problem if I would have been contacted by LifeMiles or by Avianca they had my local phone number but did not move one finger to inform us and did never call. So we arrived at Flores airport at 6.30am with our baby and the employees of Avianca told us that the next flight was 13 hours later! This is no option with a 1 year-old baby. So the Avianca employee told us that there would be a flight by another small airline 30 minutes later and he said that we should buy tickets for this flight but would get our expenses refunded by Avianca. We just would have to apply which could even happen online. The flight was very much delayed and we arrived in Guatemala City late the same morning. I paid for the tickets, domestic taxes and taxis (as we arrived in a different terminal in Guatemala City and could not use the hotel shuttle) 2100 Quetzales and after 2 emails back and forth neither Avianca nor LifeMiles do want to refund anything or make a compromise with us last message is from November 3rd and another 11 days have passed since then. Avianca does not even not refund our used LifeMiles for the cancelled flight and I feel completely ripped off . After 15 years of support of Taca/Avianca in Central America is this the biggest disappointment and Ill use my existing LifeMiles and will then never again in my life use any of the both companies. It is very sad to be treated this way by a formerly reputable airline! Ill wait 7 more days to maybe have the proposed compromise accepted by both Avianca or/and LifeMiles. Avianca said that their staff in Flores did never say that we would get refunded and I asked Avianca if they thought I would be stupid and make such a story up in my mind? I had asked What if the Avianca employee did make this offer and its completely true what I stated? Then you would completely mistreat us! Yesterday they offered a compensation to refund 3000 Miles - we had spent 18000 Miles 9000 of which we could not use because Avianca cancelled the flight. I see in the Internet that these kind of stories seem to be a general attitude and I'll never again use Avianca again!.

20 February 2016 Guest

Worst service ever you guys need to get cut off Ima make sure I get a lawyer avianca sucks

Discussion of Avianca

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