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Home / World airlines / Colombia / Avianca

Avianca

Country: Colombia
National airline in Colombia
IATA code: AV
ICAO code: AVA
Head office:  Avenida Eldorado No 92 - 30, Centro Administrativo Avianca, 4879773 Operaciones Cap Jacome, Bogota, 1, Colombia
Phone number: +57 1 413 9202
Fax number: +57 1 413 8716
E-mail: producto@avianca.com.co
Web-site: www.avianca.com
Year established: 1919
Main bases and hubs: Bogota Eldorado International
Fleet: ATR 72, Airbus A318, Airbus A319, Airbus A320, Airbus A320neo, Airbus A330-200, Fokker 50

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Reviews & Opinions of Avianca:

04 August 2017 Johnson

I thought Avianca was a great airline.....but no more. I paid for 2 tickets from Quito to Cuenca on Aug. 3 (booked in March). The flight was cancelled....I found this out 2 days before flight.....and I never received any notification (they have my email). The customer service agent cancelled the entire ticket(s) for me because there were specific flight times I needed and they had nothing else that would work. Then he told me I would have to submit an online refund request. I did do that. However, Avianca's Facebook page staff and telling me I will have to contact TAME airlines for the refund because they were the ones that cancelled the flight!! Ridiculous. I paid my money to AVIANCA and have the receipt to prove it. I am very disappointed with the hoops I am having to jump through to get my money back and all the incorrect information I have been given.

03 February 2017 Mabel Svagna

Flew to Colombia, the 20 of Jan and back the 28 to NY. Just wanted to say the flight was fantastic, the stewardesses were very attentive, the planes were clean and comfortable, I'm 5'11 so leg room is very mportant, and the entertainment was also first rate. I wish I could afford to go more often to Colombia. Hopefully, I will soon and definately will fly Avianca, no other airline compares, Again, thank you

15 November 2015 Guest

I had the most appalling experience with Avianca. I booked an airfare that simply got cancelled without notification. I arrived at the airport on the day of the flight to find out that my ticket was cancelled - 2 hours before departure! The Avianca customer service could not care less about the cancellation (it seems this is the way they regularly operate). They simply advised me to buy another plane ticket - with a price premium for buying it 2 hours before the flight... of course! This seems surreal to me: in 2015, not even a notification of cancellation? I am still fighting to get my money back on the price difference. I know I won't fly with them again because I do not want to have to deal with the stress of potentially arriving at the airport and handle a last minute airfare purchase.

13 July 2012 LiLy

I was VERY Upset with Avianca on my last trip to Colombia, I will NEVER use Avianca again!!! They tried to put me on Stand By after I have purchased my tickets 6 months in anvanced and I got to the airport 3 hours before the plane had to leave. It is just a business, I heard of other people that had the same experience as me and my family and they have to pay extra $ to get a seat, increideble! how corrupted this people are!

All Reviews of Avianca

Avianca Discussion:

23 August 2017 Enrique

See under discussion problem we had with Avianca.

23 August 2017 Enrique

See under discussion a problem we had with Avianca.

23 August 2017 Enrique

Miami, 23 de Agosto 2017 Senores de AVIANCA: Debido a los acontecimientos en Venezuela AVIANCA decidio cancelar los vuelos q salian de Caracas desde el 27 de Julio 2017. Nosotros teniamos un pasaje aereo pagado entre: * Caracas-Bogota-Barcelona (Spain) para el dia 3 de Agosto 2017 * Barcelona(Spain)-Bogota-Caracas para el dia 23 de Agosto 2017 X Nos comunicamos con Avianca para ver q pasaria con estos vuelos programados. Para resolver este problema los empleados de AVIANCA no dieron 2 alternativas: a) Devolucion del monto total a travez de su Sistema. (totalmente inadecuado ya q estabamos a unos dias del viaje) X b) Pagar la suma de $us 368 por CAMBIO de vuelo q ahora era de: Bogota-Barcelona-Bogota. Al no tener otra alternativa adoptamos por pagar los $us 368. En otras palabras: Gracias a AVIANCA perdimos el monto q costo el traslado de Caracas a Bogota (ida y Vuelta) y a la vez para hacer el CAMBIO OBLIGADO pagamos $us 368 extras. PUNTO PRINCIPAL y QUEJA : NO ES la culpa del pasajero q AVIANCA haya decidido cancelar sus vuelos desde Caracas. Por lo visto ha AVIANCA no le intereso donde quedan ni como quedan los pasajeros. Lo unico que les intereso es ganarse los $368 extras mas los costos de la parte del boleto cancelado. AVIANCA deberia instruir a sus empleados a ayudar a los clientes especialmente a los VENEZOLANOS PERO OPTO por la forma mas facil: DECIRLES A LOS CLIENTES ESTE ES SU PROBLEMA Y LE DEVOLVEREMOS SU DINERO Y SI QUIEREN CAMBIAR DE VUELOS TIENEN Q PAGAR. Senores de AVIANCA es una verguenza q hagan esto especialmente en estos momentos dificiles q atraviesan los ciudadanos Venezolanos. Para colmo de males Hoy en Barcelona nos pidieron el boleto de regreso a Caracas.(Daaaah si uds mismos suspendieron vuelos o todavia no lo saben). El CAMBIO DE VUELO DEBIDO A LOS HECHOS VENEZOLANOS NO DEBERIAN SER COBRADOS. LO MAS JUSTO seria q nos den el reembolso de los $us 368. Pagados. Este mismo email fue enviado a Avianca y espero su repuesta. Por ahora VOLAR NO ES UN PLACER POR AVIANCA.

11 August 2017 Guest

It's very easy to buy lifemiles , but impossible to redeem them. Not possible to contact the lifemile centre direct from the UK, email complaints are not addressed correctly.

Discussion of Avianca

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