Frontier has a very high cancelation fee of $119. Their cancelation policy is listed differently in different places on their website. If you look in the wrong place you WILL BE MISLEAD! Make sure to read on their FAQ page here faq.flyfrontier.com/help/will-i-be-charg... Additionally, their website will not inform you of the policy before you cancel the flight. Your money will just be gone with no explanation. I could not even tell that my flight reservation had been canceled nor did I get an email that made my cancelation clear. I had to call and wait to talk to a representative on the phone just to confirm that my flight had indeed been canceled. This company has lost a customer.
POOR experience with Frontier....FOUR hour delay at the front of our trip due to a pilot scheduling error (WHAT ???????)
and then a SEVEN HOUR TWENTY MINUTE DELAY for our trip home which we thought was weather related but when my son tweeted about our horrendous experience , the person who tweeted back from Frontier said it was an employee issue (WHAT??????)
when we complained to the customer service dept on the phone, they said they could not help us and to go to the counter at the airport....when we went to the airport counter , those people told us to call customer service... the good old run around.... also known as a sh*t show.
NOT WORTH THE DISCOUNT TO HAVE THIS KIND OF SERVICE...
The worst airline I've ever encountered!!!!no respect for the disable. Hidden agenda on prices, rude agents also flight attendance very unprofessional!'
I felt helpless without any wheel chair assistance!! Very poor service!! First time flyer, never,ever again!!!!
BAD EXPERIENCE WITH THIS AIRLINE. STUCK IN DENVER FOR OVER 24 HOURS AFTER FLIGHT CANCELLED. WAITED IN CUSTOMER SERVICE LINE FROM 10PM-7AM. NO SERVICE RECOVERY!! HAD TO REBOOK ON MY OWN ON SPIRIT AIRLINES TO GET BACK TO PHX. NOT A WEATHER ISSUE, OTHER FLIGHTS TAKING OFF. BAG LOST SOMEWHERE?!? TERRIBLE CUSTOMER SERVICE. WAIT AT LEAST 2 HOURS TO SPEAK WITH SOMEONE. CHEAP PRICE BUT YOU WILL PAY IN THE END. DO NOT USE THIS AIRLINE.
I flew Frontier today for the first time. They charged for everything from carry-on items to cold drinks. If you change your random chosen seat they charge you a fee. The seats felt like they were ironboards. On top of that ther were to close together. Terrible three hour flight. Never again. One and done.
I flew Frontier from Omaha to Denver on 9/24/16. Our departure was delayed for over an hour. When we were finally boarding, the gate agent made a fairly rude announcement about carry-ons. As Frontier tells you you must pay for carry-ons every chance they get, this seemed unnecessary or at least could have been done in a more polite manner. It felt like we were children being reprimanded by a teacher. When on board, there was another strange announcement about the fines and penalties for consuming alcohol brought on board. When we arrived in Denver, we sat on the runway for over 2 hours because they did not have a ground crew available. It was obvious that the pilots and flight attendants (who were very kind) were as frustrated as the passengers. The pilot was not even always able to get updates from the gate as he couldn't always reach them on the phone. When we finally were able to deplane, the customer service rep was quite rude (clearly she was exhausted and frustrated herself). Passengers also had to wait another hour to get their baggage. I used to love Frontier when they first came to Denver. This is not my first bad experience of late and I will not fly them again unless their fare is hundreds of dollars in savings. They don't treat their customers well and they clearly don't treat their employees well.
DON'T FLY THIS AIRLINE. Their advertising is misleading due to add ons, baggage service is extremely poor though you pay for it directly, seats are small and cramped. Lines are long, and post flight problem solving is rude, full of unnecessary paperwork to avoid fulfilling their obligations and to follow their own polices. Face to face staff are friendly but are obviously overworked, and have to deal with irrate customers, due to their general mismanagement, and crass comsumer unfriendly management policies..
I have flown several of their competitors and they are all basic but MUCH BETTER. FORGET FRONTIER.
This must be the worst airline on the face of the earth. Do not expect anything from them (flights that are on time, flights that are not oversold, a customer service organization that cares about anything related to customers). I lost thousands in income because of an overbooked flight. Since Frontier has no collaborative relationships with any other airline at DIA, they could not help me book another flight (not that they would have helped me if they could).
Here's the deal people, you get what you pay for. I travel from Austin to Las Vegas regularly for under $150 roundtrip which is the price of one way on most airlines. I take a duffle bag with the few necessities for 2 days and off I go. If its cheap, convenient and no frills you are looking for, then Frontier is at the front of the line. Ive never had anything other than great customer service.
I do have to say though, the seats are not comfortable and the tray tables are very small!!
Just finished making four calls to Frontier Airlines C.S. people, mainly because I couldn't believe the number of additional charges they apply. What seemed like a good deal for a trip for two to FL has turned into a round-trip more expensive than most of the other options I found on Expedia. Frontier charges extra for just about everything, which is actually their "point of differentiation." Their sales pitch is "Why pay for what you don't need?" In our case the "extras" we had to pay for included two roller board bags big enough to hold three days worth of casual clothes, and two aisle seats at the back of the plane by the loo. If you check-in online, these charges, and others, are cheaper than if you check-in at the airport. However, you can only check-in online after they send you an e-mail, 24 hours before your flight. If you go someplace where you don't have internet access, you have no choice but to check-in at the airport. Yeah, this is the first and last time I book a flight with Frontier. Recommend staying far away.
It is almost like Frontier Airlines doesn't care if they go out of service. With my last experience with Frontier I was flying from MSP to DEN and waited over two hours for our flight due to "Bad Weather" when there was nothing going on in Denver. They were nice enough to give me $50 off of my next flight, BUT, i went on today to buy tickets to go back to my hometown but the discount expired!!! What a joke! They never said that I had 90 days to use the 50 dollar discount. All I have to say is that Frontier deserves the title of "Worst Airline" because this isn't the only problem I have with Frontier. Last thing of the many bad things I could Say about Frontier, $30 FOR A CARRY ON!!!!!! Come on Frontier. It is cheaper to ship a box of clothes to my destination than take a carry on on your flights. Something needs to be done.
I have used Frontier multiple times and never had a problem. When I last used them Christmas Eve, they had plenty of staff available for check in, the flight left on time and even arrived about 15 minutes early. The seats are not extremely comfortable but then, unless one flies first class, most airline seats are pretty uncomfortable these days! Frontier is a discount carrier and customers who get their good rate and then complain that they don't get a lot of amenities are being rather naive. I have always found all their staff to be friendly and helpful. I am not saying that anyone who complains is at fault, but many times I have seen passengers from a variety of airlines be so belligerent that the staff deserves bonus pay for putting up with them! On a flight to Denver a couple of years ago, Frontier attendant made an hilarious pre-flight speech that was quite entertaining. Little no-cost efforts like that leave everyone in a better mood and should happen more often on all airlines.
This was the worst experience that I've ever had with an airline. I booked a flight 3 weeks ago with my fiancé and after traveling via train and uber (around 2 hours away) I get to the airport, check in and go to the gate, the lady told us to step aside. My fiancé was not able to go in because Frontier Airlines overbook their flights and didn't have any space for him. After booking hotel and everything the manager tells us that he can only books us for another day. It was very unpleasant, unprofessional and a horrible experience. I lost my flight and my money trying to save with Frontier. I will never again flight with them.
Had been given a gift card with no expiration. When I tried to use the card, I was told it expired. I called customer service and complained. I requested reimbursement for the ticket I had to pay for another way. I was told they would call me back. It has been over 24 hours and still I have not heard from Frontier. Very poor service and they do not stand behind promises or commitments.
I decided to give Frontier a try for travel to our Disney World Vacation. I understood that Frontier was a low cost airline and that many "extras" had additional fees associated with them. What I didn't realize was that if you paid the fees, they would not provide the service you paid for. I chose to pay the extra fees for seat selection so that my party could sit together and my children would not have to sit next to a stranger. I booked 8 seats and chose the seats from Frontier's seat selection menu. When we arrived at the airport, the seats had been changed and we were no longer seated as a group. The agent told me there was nothing they could do about it since our seats had already been assigned to someone else. So, we were split up on our flight. I was told that not only could we not sit together, they had no power to refund the seat selection fees that had already been paid. I would have to call and talk with "Customer Relations." I have now made 3 phone calls to customer relations and spent a total of 2.5 hours on the phone (most of this on hold while they checked on my request). Each time I am told that I should expect a call back in 24 to 48 hours. I wait a little over the two days and call back. Again I am told that "customer relations is working on it" and that I should expect a call back in 24-48 hours. I waited and again, no call back. This time I was told that complaints are dealt with on a first come first served basis and I should get a call back in about a week. No one has the ability to refund the charges for services that Frontier refused to provide. Will I ever get a call back????
The absolute worst travel experience ever. Absolutely NO customer service, extremely long waits to try to talk to someone to resolve issues. Although promised by Frontier, no one ever called me back. Except for crew in the air, every other employee was lazy, rude, lacking any empathy or compassion, no effort to resolve a problem created by their own staff or to help us in any way. Careless typo by reservation agent created multiple problems for us that were costly, unnecessary, frustrating and infuriating. What use is it to provide our government issued ID if your staff doesn't even check it? Paid an extra $95 to take a guitar and it was left in over sized baggage bin while ALL Frontier Airlines staff had gone home for the night. An employee of another airline saw it unattended, picked it up and called Harbor Police. Your inefficient staff ruined this vacation and a future family reunion we planned to attend. I see no positive reviews any where - HORRIBLE EXPERIENCE - NEVER FLY FRONTIER. Unfortunately they probably won't respond to this review either.
Flight to Philly canceled due to weather. Rescheduled 24hours later. That's fine but when I ask if other flight were going out that day like maybe trenton. I was told they don't fly to trenton. I look on my computer and a flight to trenton did go out. Lied!
Came back the next day for my rescheduled flight. Delayed 2 hours. That's still fine I thought. Found my gate went to the closest restaurant. Got a snack. Looked at the board and the internet several times, no change. Even walk passed the gate itself two times. At 1:40pm walk up to the gate attendant and asked when the flight would be boarding. Behind her is a sign that says PHILADELPHIA 2:42pm. SHE SAYS IT JUST LEFT!!!!!!! Are you kidding? 15 of us that I know of missed this flight because they never updated anything.
My whole trip was canceled, so was 15 other peoples'. BEWARE. I FLY at least 5 times a year and I have never heard of such craziness.
Frontier = WORSE AIRLINE EVER!! Their prices may look lower than others, but they nickel and dime you for EVERYTHING. You book your flight in advance and you still have to pay extra to guarantee a SEAT!! On return flight from Puerto Vallarta via Denver in January 2015, our plane was late getting to PV so we were 3.5 ours late leaving PV to Den, missing our connection home. We decided to make it to the US and reschedule a flight the next day. WRONG!! Frontier 'customer service' couldn't get us on a flight for another THREE DAYS, stranding us in Denver. We spent the night and booked a flight on another airline to get home. Almost three months later, still no reimbursement for extra travel expenses promised to us by Frontier. Now I can't even get a call through due to 'technology changes' (??? WTF ???). I WILL NEVER FLY FRONTIER AGAIN. EVER.
I hate this airline. I have tried multiple times to get through to customer service -each time I've been told my wait will be 50+ minutes I booked my daughters flight online--- and all I want to know is how to take advantage of the military discount because she is in the national guard. I give up. The last call I made was at midnight and they still said I had a 58 minute wait. Will never use this airline again and I am telling all my friends.
In nearly 50 years, neither my wife or I have had as unsatisfactory an experience with any corporate entity of any kind as we have just experienced with Frontier Airlines. NEVER FLY FRONTIER AIRLINES!
-Flight from PHL to MCO; one bag goes to MCO, the other bag goes to Denver and is not delivered to our vacation site for 48 hours.
-Person working the evening baggage desk not at worksite; no one available to assit 5 passengers with missing baggage.
-Website is terribly flawed...we have never encountered a more dysfunctional website anywhere.
-Flight Operations Supervisor at MCO did not return three messages.
-Customer Relations did not respond to my email.
-MCO personnel working the flight desk are impersonal and disinterested.
Overall Rating: Whatever is the worst possible rating is appropriate.
What used to be a fun, reliable airline is now the worst I have ever seen. DO NOT FLY FRONTIER!!!!
The only thing worse than their planes and flight service is their customer service. They are open on the phone 8 - 11 am mountain time (3 hours a day) and the wait time has been over 20 minutes each time I tried to call (I hung up after that).
I booked a flight and bought stretch seating. When I arrived at the airport, I was told my seat was no longer stretch and they moved me to seat 1D.
Seat 1D does not allow you to stretch your legs - you press up against a wall. I asked for a refund of my stretch seat price back and was denied.
On the return flight, I could not get stretch seating. The person in front of me put their seat all the way back while we had not even left the gate. I pushed the attendant button and no one came. It created an unsafe experience. Frontier did not respond to my complaints/requests.
Frontier is terrible. "Downsized the plane" and put me and my three kids in separate rows, center seats instead of our full row together. Plus, you pay extra for a carry-on bag and a soft drink. And for the first time in my flying career, the flight attendants didn't offer a thanks, bye or good day to anyone as they deplaned. And I fly about 20x per year...usually on United.
WORT AIRLINE EVER
Flew on Frontier for first & last time to Nashville- Phoenix. Connecting flight delayed 45 minutes due to mechanical problem with door.
Return trip: Phoenix-Denver flight o.k. Flight from Denver to Nashville took off and had to return to Denver (plane landing gear unable to retract).
In both situations, staff had very poor communication informing passengers of situation. Rudest flight attendants I have ever experienced.
No compensation for inconvenience or lost time due to delays. Frontier is an economy airline, I get it. They want to charge you for anything/everything they can. Baggage, food and beverages.
I have flown almost every other commercial airline. Frontier airlines proved to be THE WORST FLYING EXPERIENCE EVER.
I would spend the extra $ to fly Southwest Airlines who have mastered the are of professional, economy airfare.
For several years due to business travel I flew Frontier from DEN to SFO two to three times a month. Great service. AND I only had to deal with them through American Express. Now that I have had to deal with them for personal travel, I am appalled. I just spent over 1 hour on the phone to use the value of an old ticket to pay for a new reservation. While the CSR was nice, the wait time was crazy and they charged me $10 for the phone service. Their bag fees are a joke if you don't book with them directly. Hopefully, the Indigo people will take a cue from Southwest and fix this rotten customer experience they have going.
I booked a flight with Frontier and a month before my trip I found out I was going to have to push it back a few days. I called the airline immediately and spoke with a rude customer service agent. I spent 18 minutes on the phone with her and she changed my flight to a new flight and took my credit card information. I believed the change to have been done. When I went to inquire about my reservation I couldn't access it online so I called. The original agent never made the change and it showed that I was a no show for my flight. On top of that there is no record that I even called. I have the info on my phone and I have contacted customer relations but they are not open on the weekends. Really.. people fly on the weekends.. bad form Frontier. Needless to say someone has my credit card info. I have to cancel my card, cancel the first night of my hotel, which at this point is non-refundable and the same with my rental car.
Frontier completely ruined my weekend! I was scheduled to fly out of KC to Seattle with a layover in Denver. Our flight was delayed in KC and I asked the ticket clerk if I need to make arrangements for the the Denver-Seattle flight. She assured me that I didn't need to. There were available flights at that time that I could have booked to make it to an event I had purchased non refundable tickets for. I explained to the ticket clerk that I needed to make it to Seattle before 8 so if there was any doubt to please let me know and I would buy additional tickets- out of my pocket. She assured me that my flight out of Denver would also be delayed. It wasn't. I missed the event and ended up having to fly through PHOENIX out of Denver to get to Seattle. I should've arrived at 2 pm- I arrived at 2 am. On the way home my flight was also delayed. This time Frontier automatically booked me on a later flight. I actually arrived to the airport with enough time to make the original flight- which would've have gotten me home sooner. The ticket counter clerk said she 'didn't have time' to help me even though there was no one else in line. She explained that I'd have to go to customer service. I went to customer service who called the ticket counter- who advised that we couldn't board the plan but didn't give us a reason. Frontier is an awful airline that doesn't care about it's customers. You would be wise to go with a different airline- even if you have to spend more. I wish I would have
I loathe this airline. I have never been on a flight that has left on time. The planes are always breaking down and the customer service is the worst in the world.
I flew from Portland, Oregon to Denver with Frontier Airlines. Aside from the check-in process with a rattled, brainless agent named Laura, it was an average airline experience. The Airbus 319 had adequate legroom, and the flight attendants were friendly and professional. There wasn't anything that set this airline apart from the average, including the fare which wasn't low cost as promoted by the airline.
Frontier lost my checked luggage. They forgot to check it into the plane I was taking off on. When I arrived at my destination I noticed my bag was missing. Baggage claims helped me to track my bag and I was told it would be delivered to my residence later that afternoon. I received a call stating my bag will be dropped off within a 3 hour time frame. 4 hours later still no bag and the delivery service could of at least given a courtesy call explaining why they are so late. I feel this is very poor service when it comes to their employee mistakes. We all make them but I feel as though they are not taking the responsibility in making it up seriously.
on the flight between Hou-Denver-MDW/ CHICAGO . My wife's 1 bag that you charged an extra $ 20 for her to take was DESTROYED. She got into MDW Wed 2/29/12 in the evening. Her brother in law met her and they went looking for a frontier person and could find NO ONE. They needed to get on the road to Indiana, they gathered the destroyed hard exterior bag and left. I'm told no claim in time is my tough luck. SO YOU(FRONTIER AIRLINES) GET AROUND BAGGAGE PROBLEMS BY MAKING NO ONE AVAILABLE TO TALK TO AT BAGGAGE CLAIM. no recommendations and no returning customer. I will in fact copy and paste this in airline review websites. Frontier Airlines 2 thumbs down. Would you like to destroy the matching piece that she did not take?
I was supposed to be flying United, but after being screwed on that airline, Frontier in Denver offered me great service and went above and beyond to get me home. Thank you! The flight was very comfortable, much more so than United. I will definitely fly with Frontier again.
Frontier has recently began flying out of my city so being a frequent business flier, I decided to give them a try. I am an elite flier on 2 other airlines and I have experienced better service on the Frontier flights. One example of this was a recent flight I was on from Salt Lake City. I was coming home, leaving Salt Lake and was put on standby for an earlier connection through Denver. This left me only 30 minutes between flights. Everything would have been fine but the gate agent in Salt Lake made an error which caused a 45 minute delay in take off. The crew made several announcements that all connections would be made as they had called ahead to hold the planes. Even mine, which was standby, was going to be OK. When we landed, the crew held the other passengers so that we could get off the plane. Frontier had a motorized cart waiting to take me to the other end of the terminal to catch my plane, which I did get on. I have been flying two of the major US airlines frequently for 5 years and I have never had this kind of service. I am now a loyal customer of Frontier.
My children and I were flying to Oregon and the plane was delayed at the Denver airport due to bad weather. My daughter has health issues and needed to eat, so we asked the flight attendant if we could leave the plane for food. She went to the cockpit, spoke with the pilots, then returned after a few minutes. Telling us that we couldn't leave the plane in case it was cleared for takeoff and the plane couldn't fly without the co-pilot, he volunteered to go to the terminal to get my children something to eat, even asking what they preferred. This, in all my years of extensive traveling, has never happened. We were treated exceptionally well, as were the other passengers on this flight. The crew was simply outstanding. Hats off to Frontier!