I have travelled by LOT from Bucharest to Berlin on August 17th. My luggage was not delivered at my arrival at Tegel airport. The matter was not solved in spite of many flights from Warsaw to Berlin. I have stayed a week without the necessary things I had in my bag.
I am back in Bucharest since August 24th, and waiting in wain my luggage. During all this time it was impossible to contact LOT in Warsaw by telephone or e-mail. It was an automatic answer, who made us (there were several people with non delivered luggage) even more frustrated. The form "we are sorry for the inconvenient, if any" (???!!!) is unacceptable. I invite LOT company head and staff to stay one week with no luggage and see if there is "any inconvenient".
The LOT office in Bucharest just told me that finding the lost luggage is not their concern /business. If I am not wrong, when LOT airlines do not deliver the luggage when you fly with them this is not their concern. But who's ?
I will never fly by LOT this company again, nor my Japanese, Mongolian or German colleagues.
Keep in mind that LOT is a low cost airline. No meals on short-haul flights, no complimentary alcohol anywhere. If you have excess luggage or need to change your itinerary, you will pay dearly! And you can disregard the rates that are indicated on your reservation, LOT will charge you a much higher rate at your point of origin. But if you do expect low cost customer service, then LOT will get you from point A to point B.
Flew LOT on many occasions, from Larnaca to Warsaw and beyond throughout Europe. Larnaca LOT staff are excellent. Service on board the brand new aircraft (Embraers) is super in Business class. But in Economy they just offer a sandwich. Arriving at Warsaw, expect to be boarded into a cramped bus, Business & Economy alike.
However, never faced any delays and always on time, with friendly staff.
Keep it up and good luck with the Dreamliners.
Gdansk-Frankfurt by a fairly new Embraer 170, fast check-in and departed on time. Cold sandwich and soft drink were served, quite standard for a smaller airline on a shorter route. The in-flight announcement was made in English as well. Quite a pleasant flight with near full capacity. Thank you LOT!