Latest Airline Reviews & Traveller Opinions
Royal Air Maroc
- 08 January 2026
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Air Maroc airline, never again. Despite the great vacation in Morocco, Air Maroc airline was a very bad experience. They cancelled my flight; I guess they have given my seat to someone else. and I had to spend one more night in Casa out of pocket. I tried to reach out many times, but the line got disconnected. The Expedia agent was very friendly and helped me to get a next-day flight. Now I'm trying to get a refund for my cancelled flight and the cost I paid for the extra night, but again they are not answering the phone calls. I submitted a claim request online, but no response yet.
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All Nippon Airways
- 08 January 2026
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All Nippon Airways booking phone number $(+1) 833 ~ 683 ~ 96OO Our support team is available 24*7 to help with flight reservations, cancellations, changes, upgrades, and all other service needs.
Family-Friendly Travel: Priority boarding for families, child-friendly meals, and entertainment options for younger passengers.
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Asiana Airlines
- 08 January 2026
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Asiana Airlines booking phone number $(+1) 833 ~ 683 ~ 96OO Our support team is available 24*7 to help with flight reservations, cancellations, changes, upgrades, and all other service needs.
Family-Friendly Travel: Priority boarding for families, child-friendly meals, and entertainment options for younger passengers.
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El Al
- 08 January 2026
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EL AL Airlines booking phone number $(+1) 833 ~ 683 ~ 96OO Our support team is available 24*7 to help with flight reservations, cancellations, changes, upgrades, and all other service needs.
Family-Friendly Travel: Priority boarding for families, child-friendly meals, and entertainment options for younger passengers.
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Scoot
- 08 January 2026
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**For quick travel assistance, contact at $(+1) 833 ~ 683 ~ 96OO Our support team is available 24*7 to help with flight reservations, cancellations, changes, upgrades, and all other service needs. ***Exclusive Group Discounts for 10+ Travelers: Save more when your group includes ten or more people.*** ***Uniform Pricing for Everyone: Every traveler enjoys the same guaranteed fare — no last-minute price surprises.*** ***Shared Savings for All: Every group member benefits from collective discounts and special offers.*** ***Dedicated Group Travel Experts: Our experienced advisors guide you through every step — from quote to boarding.*** ***Convenient Payment Options: Enjoy flexible payment schedules designed to fit your group’s needs.*** ***Early Fare Lock-In: Secure competitive rates up to 11 months before your planned departure.*** ***Add Traveler Details Later: Finalize passenger names just 45–60 days before your flight date.***
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Sky Airline
- 08 January 2026
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**For quick travel assistance, contact at $(+1) 833 ~ 683 ~ 96OO Our support team is available 24*7 to help with flight reservations, cancellations, changes, upgrades, and all other service needs. ***Exclusive Group Discounts for 10+ Travelers: Save more when your group includes ten or more people.*** ***Uniform Pricing for Everyone: Every traveler enjoys the same guaranteed fare — no last-minute price surprises.*** ***Shared Savings for All: Every group member benefits from collective discounts and special offers.*** ***Dedicated Group Travel Experts: Our experienced advisors guide you through every step — from quote to boarding.*** ***Convenient Payment Options: Enjoy flexible payment schedules designed to fit your group’s needs.*** ***Early Fare Lock-In: Secure competitive rates up to 11 months before your planned departure.*** ***Add Traveler Details Later: Finalize passenger names just 45–60 days before your flight date.***
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Flydubai
- 08 January 2026
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❌ EXTREMELY NEGATIVE EXPERIENCE WITH FLYDUBAI: NEVER AGAIN!
Route: Prague (PRG) – Dubai (DXB) – Kochi (COK)
The Problem:
During our trip with Flydubai, three of our checked bags suffered violent forced entry, resulting in the total destruction of the TSA locks and zippers. The bags are now completely unusable and cannot be secured. This was not normal wear and tear; it was clear, forceful tampering that likely occurred during transit screening.
Flydubai's Response:
The airline showed an absolute failure of customer service and responsibility. Despite providing clear photographic evidence of the destroyed locking mechanisms:
They repeatedly rejected the claim.
They intentionally ignored the severity of the violent damage.
They dismissed the entire case by claiming the destruction of locks and zipper components was merely "normal wear and tear."
Conclusion:
If you value the security of your luggage and expect accountability when it is clearly destroyed, AVOID FLYDUBAI! This company shirks liability even in cases of evident and deliberate destruction of security features.
RATING: 0/5 Stars. NEVER AGAIN!
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Clickair
- 08 January 2026
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**For quick travel assistance, contact at $(+1) 833 ~ 683 ~ 96OO Our support team is available 24*7 to help with flight reservations, cancellations, changes, upgrades, and all other service needs.
***Exclusive Group Discounts for 10+ Travelers: Save more when your group includes ten or more people.***
***Uniform Pricing for Everyone: Every traveler enjoys the same guaranteed fare — no last-minute price surprises.***
***Shared Savings for All: Every group member benefits from collective discounts and special offers.***
***Dedicated Group Travel Experts: Our experienced advisors guide you through every step — from quote to boarding.***
***Convenient Payment Options: Enjoy flexible payment schedules designed to fit your group’s needs.***
***Early Fare Lock-In: Secure competitive rates up to 11 months before your planned departure.***
***Add Traveler Details Later: Finalize passenger names just 45–60 days before your flight date.***
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Porter Airlines
- 31 December 2025
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Consistent delays and miscategorization of reasonings to avoid compensation to travelers. Example: “Crew Not In Position” is being claimed as not within their control… causing 4hr plus delays and
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Blue Bird Airways
- 27 December 2025
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On the flight back they changed the schedule at the last minute and added a "technical" stop on our flight.
This results in more than 2 hours delay on our flight, no refunds of any kind.
In addition to that, we had a 2nd security check, they said that '20% of the passengers will be checked'
I laughed because they checked only us and another pair of people.
This was extremely unpleasant reminds of selection that was done on 1939...
Never flying again.
Suggest to avoid.
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Airblue
- 24 December 2025
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Ticket number 0842317711713
This ticket was made on December 12th.Your staff had offloaded your helpline number, I am fed up with calling your helpline number, the call is not being picked up and you are not refunding me, it is a poor service, I am sorry.
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Qatar Airways
- 23 December 2025
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I was flying with Qatar Airways from Bangkok to Amsterdam, and what happened was beyond unacceptable.
Because I was traveling from a hot country, I was wearing summer clothes and had my winter clothes in a small backpack. Even those personal items — clothing I needed for the flight and arrival — were counted as paid baggage. That is completely insane.
Qatar Airways does not allow you to buy a reasonable amount of extra weight. You cannot buy 5 kg. You are forced to buy a minimum of 10 kg, whether you need it or not. In the end, I was charged a shocking USD 440.
This happened at the airport, under pressure, knowing I had no choice if I wanted to fly home. That is not customer service — that is exploitation.
Counting essential personal items as excess baggage, forcing unnecessary weight purchases, and charging extreme prices feels like being deliberately cheated. I felt misled, trapped, and taken advantage of.
For an airline that pretends to be “world class,” this behavior is disgraceful.
What happened in Bangkok felt like a deliberate cash grab, not a mistake.
I will never trust Qatar Airways again, and I strongly warn other travelers:
be extremely careful with their baggage policy — it can cost you hundreds of dollars.
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T'way Air
- 14 December 2025
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I am extremely disappointed with T’way Air’s handling of a genuine medical case.
My wife recently suffered a stroke and was issued an official medical memo from the hospital clearly stating that she is not fit to fly. Despite submitting this documentation, T’way Air rejected her request for a refund, stating that her condition “does not qualify as a medical condition” under their refund policy.
I find this response both disturbing and insensitive.
A stroke is a serious, life-threatening medical event, and the airline’s refusal to recognise a hospital-certified medical memo raises serious concerns about how they interpret and apply their own policies. There was no attempt to exercise discretion, compassion, or reasonable judgement—only a rigid, template-driven rejection.
I would strongly caution travellers—particularly those with elderly family members or underlying health risks—to think carefully before booking with this airline. If unexpected medical emergencies arise, do not expect understanding or support.
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SunExpress
- 12 December 2025
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Very bad company they actually pick who will they block from online check in so they can scam you on airport and it happened to me. Online chat is very buggy, its made that connections break all the time and online staff is incredibly NOT helpful at all. They disconnect you for no reason without helping you further to resolve the issue to forward you toward airport check in and make your stay in Turkey even more unconvenient, which will wrap up not only my experience but from other people too. Goodluck in the future, cause Im not returning and I can only hope that this message reach out to every person ever trying to book with SUNEXPRESS.
I would give 0 stars if possible!
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Winair
- 04 December 2025
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Disgusting airline
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Neos
- 02 December 2025
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The most racist airline I have ever encountered. They should be reported for their shocking behaviour- I was thoroughly disgusted by the blatant racism displayed by their staff. Make the airline an all Caucasian airline if you don’t want to cater to non-white passengers. No regard or respect for people of different ethnicities. Ignorant and backwards this airline should be shut down immediately.
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Aer Lingus
- 30 November 2025
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Aer lingus are currently advertising flights and sale prices that do not exist. I made a reservation on Nov. 26th and received a booking reference along with a notice saying if I didn't get an email within 24 hours to call them. I called the next day and was told the booking had failed and to make a new reservation. So I did this on Nov. 27th. Same thing happened so I called on the 28th, only to be told this reservation had also failed. I made a third booking on the 28th and same thing again so I called today, 29th, and was again told the booking had failed and the fault was with their partner airline United Airlines. I find this extremely odd as on each booking I chose different dates, different flights and also different connecting airports. I am wanting to book a flight to Dublin from Kansas City and unfortunately there are no direct flights. Aer Lingus should not be showing flight connections and prices, allowing people to make bookings, and then have them call 24 hours later to be told "sorry you don't have a booking". I have used Aer Lingus for years and have never had this experience before, it's disgraceful!
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AirAsia
- 25 November 2025
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During 5 hour flight they didn’t provide water free.
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Malaysia Airlines
- 23 November 2025
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I would like to.compliment a male malay staff ? Hillman .On 23rd Nov I wanted to do online seating upgrade, Hilman is really helpful. He is polite, courteous ,helpful and know his job very well. He guide me step by step to upgrade my seat. I finally able to upgrade my seat with his help as I am schedule to fly this Wednesday back to London. Thank you, Hilman sorry if I got the spelling wrong and big thank you for helping me. Really appreciate it
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Frontier Airlines
- 21 November 2025
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Frontier turned a simple Denver–San Diego trip into a full-blown ordeal. Their gate agent refused to board us before the cutoff, hid her name, vanished, and left us stranded. We missed our rental, paid double for a replacement, and our luggage never arrived — despite multiple BSO offices insisting they “had eyes on it.”
We made over 50 calls to Customer Service, BSO offices, and CBS in Atlanta, only to be bounced in circles. Frontier placed a VSUP on our bag without our consent, blocking our claim for days. When we finally spent seven hours completing the claim, Frontier denied it almost instantly.
On the way home, they oversold the flight and told me to “figure out” how to get back to Denver or take a 17-hour connection. Only the San Diego agents saved us — Frontier didn’t.
Our new rule is simple: If Frontier is the only option, we are not going.
Never again. This was the most negligent, disorganized, customer-hostile airline experience we’ve ever endured.
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Nesma Airlines
- 17 November 2025
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If this airline lasts at all it will only be because idiots like me who think theyre getting a good deal continue to naively book flights with them. Maybe their staff are great but I will never know. They randomly brought my flight forward by 14 hours such that a fully planned and organised weekend in Cairo was ruined. Who leaves Cairo at 2am after 1 day? Not me. Fully flexible ticket??? How are ZERO alternative flights representative of flexibility? Nope. Avoid these guys like a desert spider. Youll only get bit. Hopefully extinct real soon.
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Sky Express
- 11 November 2025
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Paid a fee for cabin luggage and a personal item. Only took one bag, but I was still forced to put it under my seat. Not asked, not explained, just unfriendly told to do so. Being 1m88 I chose to take only one item to avoid this. Leg room is dramatic, even without a bag to limit it even more.
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VivaAerobus
- 31 October 2025
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One of the worst experiences traveling. Flight got delayed 6 hours 😑 and when seeking assistance for carry on got the worst customer service who offered no help. Being nice gets you no where with them even after paying their ridiculous fees. Highly recommend using a different airline, the price doesn't justify the time, energy, and resources spent.
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Lufthansa
- 18 October 2025
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I have 14 vouchers as a gift from friends, none of the vouchers I purchased on the Lufhansa website and want to use them have not worked so far! We are talking about vouchers from September and October 2025, so they are current and have not been used before! A message appears Please check the voucher conditions of your voucher. Please redeem the voucher with the airline that issued your voucher. However, all vouchers I had until August 2025 work perfectly! There is some system error, why can't we find out anything about it??! And my previous voucher for ˆ500 after visiting Frankfurt at the airport service office (there was a problem with the voucher, it had a different message) two days later. A message appears that it has been used, when I never used it! This is a scandal and a fraud! Please contact me regarding this matter, you charge money for vouchers that do not work or are used by 3 people and there is no question of hacking your email or giving the number to someone else. No one takes responsibility for this. There aren't. No telephone or e-mail contact for these specific problems.
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AJet
- 18 October 2025
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Poor & scammer
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Envoy Air
- 16 October 2025
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Jeida Gonzalez (226111) was the best support services attendant we have ever had. I’m not a huge fan of American Airlines because of the horrible treatment my husband received from a flight attendant named Cheyenne, but now thanks to Jeida’s pleasant demeanor and wonderful care of my husband, my faith in American is restored. Thank you!
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Flyadeal
- 12 October 2025
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Worst experience i have in this airline,their boarding staff has a rude behavour, and their supervisors and others team are supporting them. during boarding from madeena to dammam flight their boarding representative was unable to read the ticket PNR number and talking so unprofessional and rudely and due to his this illetrate,UNPROFESSIONAL; and rude behavour i looses my three tickets and then book new tickets in next flight.
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Flynas
- 30 September 2025
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It was a horrible experience with this flight. I dont recommend this air carrier at all. They dupe you of money. They have an International flight which does not include luggage. How crazy is that! While no one expects this, people book it for the cheap tickets. You have to pay a premium on the luggage because you are checking in at the last minute. These cheap tricks is the reason I will never fly with this horrible air carrier again. The staff at the airport were very very very rude. They know english and refuse to talk to you acting like they dont know the language. One staff said in english i cant understand you in english while speaking in flow. Imagine a person acting like he does not know english at all and then suddenly says this with precise and good sentence. The cabin staff was also very rude. cabin crew was not willing to listen at all. I have never faced worse situation anywhere yet.
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Eurowings
- 29 September 2025
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Baggage was lost and it’s been 4 days. Filled a claim right away and was told it would be here no longer than 24 hours. Tried calling airport and airline, but all I got was: you have to wait until they reach you by email.
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Air Transat
- 25 September 2025
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Flew out of Montreal airport recently with Air Transat. My wife is disabled and wheelchair bound. An employee at the check-in area refused us any help even though we'd prebooked wheelchair assistance. What is wrong with these people. The employee actually argued with us, CLUB customers. Customer service means nothing to them.
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AlbaStar
- 21 September 2025
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Very slow and chaotic check-in process. Albastar wanted to seat our three year old child somewhere else in the plane because it was fully booked and they do not have an online check in service. Promised help to get seats next to eachother on board, and alarmed the flight crew immediately. They were very passive about it and later denied they knew of the issue. Because the plane would take off soon, I arranged a solution myself with the other passengers which were kind to help and change seats, adressed this to the stewardess which had invested in helping like 1 out of 10. Arrogant reply this is not our problem! Can you imagine seating a 3 year old toddler in a different row somewhere in the plane?! It is absolutely insane.
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Southwest Airlines
- 17 September 2025
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I purchased four tickets for a family vacation. A few weeks later, I had to cancel them, so Southwest issued flight credits to each of our accounts, stating they were non-refundable and non-transferable. When we rebooked, the new tickets were cheaper, so we had unused credits remaining.
About a month after our trip, my 14-year-old son received an email saying his flight credit had been transferred to someone else, with a confirmation number included. I immediately contacted Southwest to report what appeared to be fraudulent activity in hopes they could stop or reverse the transfer. Instead, I was given the runaround. The agent said they would “make a note of it” and directed me to file a complaint online.
I completed the complaint form and waited a week for a response. In the meantime, I attempted to transfer the other credits into my account, thinking it must be possible since my son’s credit had been transferred without authorization. I was told this was not possible because the credits were non-transferable. When I asked why my son’s was transferable but the others were not, I was told it depended on the original purchase date. I explained all tickets were purchased at the exact same time, but they had no explanation.
After hearing nothing back on my complaint, I contacted them again. I asked how someone could transfer the credit if it was supposedly impossible. The response I received was that my only option was to dispute the charge with my credit card company—an answer that made no sense, as the credit card had nothing to do with the transfer.
A week or two later, I called again, asked to speak to someone higher up, and explained everything once more. This time I was told the case was “escalated” and that the credit value would be reimbursed in the form of a voucher, though it could take up to four weeks.
Two months passed with no resolution. Finally, I received an email saying Southwest would not be reimbursing me in any form because my son’s account did not have a “secret word” set up to prevent unauthorized use.
As a result, my son lost his flight credit entirely. To make matters worse, Southwest employees have treated us dismissively—blaming us for not using a security measure we were never informed existed, rather than addressing the clear issue of fraudulent activity and inconsistent handling of credits.
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LIAT
- 12 September 2025
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Liat is the most shitty airline . I won’t recommend them even if they’re the one flight . They keeping booking and cancelling one’s flight without notifications . It was a back and forth issue with them for a month . Absolute disaster
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Air Arabia
- 11 September 2025
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I am extremely disappointed with my recent experience with Air Arabia. As a light traveler, I always choose the carry-on option because I don’t require checked baggage. However, I felt completely misled and scammed when I discovered — only at the airport — that Air Arabia counts a handbag or purse as part of the cabin baggage allowance.
This was never made clear during booking or on the ticket details. On every other airline I have flown with, a personal item (handbag, laptop bag, or purse) is separate from the cabin bag allowance. To suddenly be told otherwise at the airport, and then asked to pay an exorbitant additional fee, felt like nothing short of a trap to extract more money from passengers.
What makes it worse is the lack of transparency: if this is the airline’s policy, it should be clearly communicated at the time of booking, not sprung on customers at the airport when they have no choice. The price I was asked to pay was unreasonable and far above industry norms, which added insult to injury.
I left this journey feeling taken advantage of and extremely dissatisfied. Air Arabia should not be treating its customers this way. Hidden rules and outrageous last-minute charges damage trust and push loyal travelers away. Unless this policy is made transparent and fair, I will strongly reconsider ever flying with Air Arabia again and will warn others to avoid the same negative experience.
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Etihad Airways
- 10 September 2025
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Sorry to say, but your service is getting worse and worse. Several times we traveled with Etihad. It was ok in the past. But it is the 2nd time that my flight back from Jakarta is cancelled and changed. The first time it was ok as there was a convenient option. But this time??? The flight has been cancelled and changed to be 20h earlier with 9h layover in Abu Dhabi instead of 2h. Our flight from Bali to Jakarta with Air Asia had to be cancelled. And all with a 7 year old kid!!! Alternatives??? Stop in Abu Dhabi and Rome? Great alternative! Help via phone or customer chat to at least get a lounge access or upgrade??? Nothing!!! This was the last time with Etihad! Better with Emirates or Qatar. Etihad is just becoming a soooo poor customer service.
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Rwandair
- 08 September 2025
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We recieved our baggage after 2 good weeks of waiting. All items rotten, spoilt and broken suitcases. Thanks very much but i want to claim compensation. You customer services personnel are unprofessional, and really they should look for industry to work in. They blocked us on all a possible communication meduims, threatening us and also commanding us to put down the review. If no solution done, we shall also contact their partner airlines to address the incompetence.
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Air Senegal
- 04 September 2025
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The worst airlines ever, with no customer empathy, 10h28 delayed from Dakar to Paris without anywhere to sleep or food, if you don't want to regret your trip don't take Air Senegal. They don't deserve any star at all.
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InterCaribbean Airways
- 04 September 2025
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Wished they had a zero rating!!! The one star should’ve been zero but that wasn’t an option This is by far the worst airline I’ve ever travelled with and I wouldn’t recommend. Stick to Caribbean airlines, If I could’ve given them a zero star I would. My partner and I have been waiting over 4 hours without any updates about our flight. When we first arrived it was delayed 1 hour then when we got on the plane there had to call maintenance cause the plane needed hydraulic fluids after which they told us we had to disembark. we’ve been waiting 4 hours without a word from the staff. I could go on and on but what I want to say is to never travel with this airline unless you want to be delayed, lose luggage’s, flight cancel without informing you and lack of communication between the airline and its customers.
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LOT Polish Airlines
- 04 September 2025
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shittiest airline I ever encountered. I booked round-trip connected tickets + there was one non-connected round-trip in between. They delayed flight by 1 hour 35 minutes so I saw that I won't manage to get to my next non-connected flight and didn't fly that day.
Because of this I had to book next day flight (much more expensive rather than buying weeks befrore) + they canceled my return tickets - because I didn't fly the destination in the first place and they don't count new booking a reason not to cancel.
So now I'm basically spending 200$ for nothing, 2 days of vacation ruined and I have no tickets to return from vacation. And they say - we don't owe you anything since we don't care if you miss next flight that is not operated by us.
"Thanks" Polish Airlines, hope you go bankrupt someday with this shit.
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Israir Airlines and Tourism
- 31 August 2025
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After countless phone calls, messages and emails i finally made contact with this airline to cancel my ticket. I FOUND A TICKET ON ELAL FOR HALF THE PRICE!
I was promised a refund with 21 days with a 100nis penalty.
No refund arrived. Never.
And it is impossible to contact them BY ANY MEANS.
They do not want you to contact them.
They just want your money.
DO NOT FLY THIS AIRLINE
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Egyptair
- 31 August 2025
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One of the worst airlines I have been in. The plane is dirty, it seems they never even vacuumed it between flights.Everything seems old and overused. The flight attendants specially females are very rude to all passengers, they have no respect to elderly or people who don’t know what to do. In Cairo airport the security through our water bottles, and we could not buy water before boarding because there is no water for sale around. There are no water bottles in the plane. When asked for water they gave you a half a cup. Very terrible experience. Avoid it if you can
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Precisionair
- 30 August 2025
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Truly awful airline. They changed the flight time so we’d miss our connecting flight. Refused to transfer the ticket to an earlier flight, refused to refund, forcing us to buy another ticket to get our connection in time. That flight time was delayed and the check in said we didn’t have a ticket despite literally just buying a new one which took 20 mins to sort. Rude, unhelpful, unprofessional and frankly a rip off merchant. Avoid
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Icelandair
- 28 August 2025
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Hopeless. Lost my bag going out, which killed the trip. Gave me a boarding pass for the wrong flight going back. Had to buy another $300 ticket to go home. $35 "refund." Find another way to get where you're going.
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Wizz Air
- 26 August 2025
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Absolute robbery, and a plain assault on human rights, being denied boarding due to "overbooking" and being put "on standby" at the gate after being dragged from gate to gate at the last minute, and upon checking the airport transcripts they just removed my seat overnight, for which I paid for, and checked in online the night before, which is by no means the passenger's fault, I never agreed to this, and is a violation of the EU citizen and human rights for which they should be revoked their right to operate in the EU and held liable in court for financial and moral damages. 250 EUR is not adequate compensation for this, they should pay me 10x this amount, as I had to book another flight on a short notice that cost me a fortune, and not to mention the additional costs and moral damages due to this scam airline.
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Philippine Airlines
- 18 August 2025
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This is the first time I’ve traveled via Philippine airlines (not by choice, but because Air Canada’s employees were on strike so flights were cancelled). And I must say Philippine Airlines is the WORST. The customer service is HORRIBLE. The flights are delayed—heck their agents aren’t even sure of the departure time. The agents are RUDE as hell. If you’ve experienced other Airlines, you’ll know how accommodating and friendly the staff is. In addition, their service is so inefficient. PAL shouldn’t even operate anymore if they continue this kind of service. They have to realize that the passengers are paying customers.
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Air Cairo
- 10 August 2025
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First of all let me say that I am a gold level frequent flyer, I use different airlines in tens of times yearly, so I have an excellent experience in traveling by air.
In both my trips with this airline I am going to say million thanks for the great pilots-Captins and for the crew team .
I was traveling with two kids in their first experience using this airline in our trip from Amman to Hurghada, it was unbelievable smooth take off and extremely professional landing, the kids were so happy as they felt nothing shaky or scary, we clapped to the pilots in both trips. I raise the hat for them. Captain Hanafi and Captain Yousef you are great pilots.
I salute you.
Wishing this airline to keep it up.
The kind cabin crew, thank you so much for your kindness.
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VietJet Air
- 06 August 2025
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A Thoroughly Disappointing Experience with Vietjet Air
First of all, while Vietjet Air may seem like a budget-friendly option at first glance, don’t be fooled by the initially cheap ticket price. What they don’t tell you upfront is the number of hidden fees you may encounter during check-in. For instance, if you have one carry-on and one personal item, a perfectly reasonable amount of luggage for any airline, they will count *both items* together and impose a strict 7kg total weight limit. Unsurprisingly, this means many passengers end up being charged extra at the last minute. How impressive, right?
Second of all, if you’re expecting your flight to be on time, think again. In my experience, Vietjet is *never* punctual. Flight times and gates are constantly changed without proper notice, often at the very last moment. Passengers are left to figure things out for themselves by chasing down airport staff and repeatedly checking information screens. The lack of communication and basic customer support is incredibly frustrating.
Third, the seating situation is another major letdown. I paid extra for a seat in the upper front section, hoping for a bit more comfort. However, due to last-minute flight changes (again, without explanation), our assigned seats were changed — and not once did the airline acknowledge the inconvenience or attempt to honor the seat we paid for. No apology, no assistance, no accountability. To be blunt, it felt like they simply didn’t care.
Lastly, don’t expect even the most basic courtesy on board. Not even a complimentary cup of water is offered, everything comes at an additional cost.
Overall, my experience with Vietjet was disappointing from start to finish. Between hidden fees, poor communication, constant delays, and a lack of basic customer service, I cannot recommend this airline to anyone. It may look affordable on the surface, but in reality, you end up paying much more, both financially and in patience.
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American Airlines
- 27 July 2025
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Had a memorable experience with American Airlines—helped a patient with a seizure on the way to Maui and another with anaphylaxis on the way back. Grateful everything ended well. AA generously awarded 50,000 miles as a thank-you. Really appreciated their kindness and professionalism.
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Vueling Airlines
- 24 July 2025
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Awful, discriminatory airline that treats children and women very poorly. Horrible poorly trained staff.
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