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HOME ⇒ Airline reviews & Traveller opinions


Airline Reviews & Opinions

This page contains reviews about airlines, reflecting their work with passengers and the level of service provided.

To write a review, an opinion or a comment about a specific airline, or to look up reviews for a specific airline, you should browse the World Airline Directory.

Also you can take part in the exchange of views and free discussion of each airline at FORUM.

Latest Airline Reviews & Traveller Opinions

AJet

18 March 2024 Marko
Anadolu Jet changed its name and logo. This new change of AJet has added a new style and modernity to itself. In-flight services were also very good. The cabin crew's new uniform is also very nice.
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Turkish Airlines

18 March 2024 Teressa
Anadolu Jet changed its name and logo. This new change of AJet has added a new style and modernity to itself. In-flight services were also very good. The cabin crew's new uniform is also very nice.
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Winair

18 March 2024 Alain
Flying at its worst! Completly unreliable Airline. Delays or cancels or reschedules flights on the spot. Displays are not accurate. Showing flights that simply do not exist. Groundstaff at SXM arrogant and in no way helpful. They just don't care about you. Looks they have given up by all this hassle. Avoid it if you have a conneting flight within 6-8 hours or look for an overnight stay at conneting airport, especially at SXM. Or better adapt your routing according to your needs.
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Privilege Style

17 March 2024 Paul
Originally meant to be on an Aer Lingus flight from Boston to Dublin but received an email saying Privilege style would fly instead. There was no leg room at all and I'm 5"7 and my seat and the seat next to me was broken. I was stuck bolt upright on an 8 hour flight I'd intended to sleep on. I've never been so uncomfortable or tired in my life. Shame on them selling tickets on long haul flights on broken seats.
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WestJet Airlines

17 March 2024 Jonathan Tasker
Great airline if you love delays. Like 5 hour delays. Then when you claim the compensation for said delays they blame 'safety' concerns. Absolute joke of an airline and if you can, fly with someone else. Even if it costs a little more.
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Lufthansa

16 March 2024 Guest
WARNING!!! IN THIS COMPANY WORKING CRIMINALS!!! I have my flight from Dublin to Frankfurt. When I was registrating on my flight I needed to pay for missing my flight to Dublin. This person who made registration stole all details from my card and after that I had transactions from Ireland. I used my card in this country only in airport when get registration. And one person kept my card in hands. His name was Dave, as I heard. So, if you want to have a good sleep at night and not be nervous you should not fly with this company! I'm really dissapoint! The people who work in this company are criminals! I hope that this person will suffer from stealing my money. Be careful at the airport and people working here. All proofs can show everybody who need.
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LATAM Airlines

16 March 2024 Zuleica Macan
The guy from Miami aeroport name Sebastian Columbiano is very nice. Polite and take care my ticket . He amazing. Smile and helpful. I really apreciate this guy take care the guest.
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Air Senegal

15 March 2024 Guest
One can only ask the question….if the level of customer service and reliability of their flights can be reflected against the competency of their pilots and and the airline’s overall safety and maintenance regime then I send a prayer to all those flying with Air Senegal. May God protect you!!
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Wizz Air

13 March 2024 Pantelis Theodoropoulos
First time i flew Sky Express and what can i say im pround as a Greek to have a Greek airline like this. Very affordable prices but staff were extremely helpful and friendly with warm Greek hospitality - Flights GQ701 London to Athens and GQ700 Athens to London. I never ever want to fly criminal airlines with Ryanair and Wizz Air ever ever again. They are a bunch of crooks with every scam in the book to hit you with hidden costs. Once you go Sky Express youll never go back to Ryanair or Wizz Air.
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Air Arabia

13 March 2024 Ines Sissons
Ãðóïïà îáúÿâëåíèé Óëüÿíîâñê â òåëåãðàì. Ðàçìåùåíèå ÷àñòíûõ îáúÿâëåíèé áåñïëàòíî! Ðåêëàìíûå è êîììåð÷åñêèå îáúÿâëåíèÿ, ñîãëàñíî ïðàâèë ãðóïïû. Ïðèñîåäèíÿéñÿ, ÷òîáû áûòü â êóðñå.. Îáúÿâëåíèÿ Óëüÿíîâñê
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Jetstar Airways

12 March 2024 Akhter
The most corrupt airlines when you book tickets with any airlines by default you get 7kg cabin bag but this clowns says carry on bag & hand bag both bags should be 7kgs in total it means indirectly forcing you to purchase extra baggage $47 for 20kg each side minimum purchase, and shows cheaper price when i open it doesn’t give me the option to select forcing to upgrade saver plus which is higher price tickets so what is the point of advertising low price you morons i wish your airlines should disappear forever
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Blue Bird Airways

11 March 2024 Guest
Worst company around everything! Wouldn’t recommend !!
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AirAsia

08 March 2024 Martin
Never use the AirAsia app for a multiple airline booking where they offer connecting flights combining different airlines. You think you have a trip but it's not guaranteed if your first leg is delayed. So beware. I had to buy a new ticket, money gone. And their customer service with that idiot robot is totally useless
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British Airways

07 March 2024 Guest Judith
Flying BA off to bad start tonight booking return flights from Gatwick to mainland Europe.Glitchy site crashed just as I paid with credit card error message. Ok thought it hasn’t gone through - no record of flights, flight numbers or record of card transaction on website , no email confirmation. Checked my phone bank details yes indeed money had gone from my account. With no proof thought itd been scammed. Managed finally to get through to customer service ( waiting on hold for hour. ) They were actually really helpful - able to trace flight through bank card details. Unable to access tickets and no email but at least know I’m booked these flights. Guy was great - full marks. Null points for BA - shockingly bad website, totally understaffed. Says these details will come through shortly, Thank god it’s an advance ticket of some weeks.
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Sichuan Airlines

06 March 2024 Chew
Terrible website, booked a flight from chengdu to Singapore, made payment via master card , shows error on their web page, checked on bank account payment went through twice and till now I didn't receive any confirmation mail, called their hotline and was told to get back to me within the same day and it didn't happen ,thats disappointing! Avoid at all cost!!
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Sunwing Airlines

03 March 2024 Jelena Stosic
Sunwing is hands down THE worst airline I’ve ever flown with in my life. I had to re-book my flight home, the agent wrote on the paper that I don’t have to pay OOP, yet I was STILL by an agent who promised me I would be reimbursed when I returned home. Then, 2 years later an agent reaches out to me about my claim. I provide the written proof, my invoice, and this Fiathe M still won’t reimburse me. You guys are thief’s and I’m coming after you until that money is put back in my account.
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VietJet Air

02 March 2024 Ricky
Your first destination to any holiday is an airport and airline and i wont recommend VIETJET for the same. On arriving they say a couple cannot have a seating together, that came as a shock to us being a frequent flyer!! What if we are travelling with a child too?? We have to pay extra to avail that which is the most pathetic way to grab some extra money from the passengers travelling for a holiday. Vietjet really need to work on these things to get better.
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Air Transat

02 March 2024 Dawn
Wow! Haven’t taken my flight yet but had to make a couple of changes (February 29, 2024) and was speaking with LENA in customer service and I don’t think that I have ever come away with such a positive feeling as I did after speaking with her. I was on hold for a bit but it was worth it. LENA was friendly, patient and a very helpful. I would have to say, A REAL SWEETHEART!
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Ryanair

21 February 2024 Morteza
Never buy a ticket from Ryanair, you think you bought a cheap ticket but you are very wrong. They take money from you for different reasons. After that, you have to pay for the train and bus. If there is a complaint, no one cares about you
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Sky Wings Airlines

19 February 2024 Guest
Tried to charge me £110 to add my middle name to my ticket after booking.
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Air India Express

17 February 2024 Gautam Ghosh
Double Payment for Dinner On 09 Feb.24, night, I had traveled from Kolkata to B'lore by Air India Express flt no.I5-554.While flying, I paid Rs.300 in cash (as the card machine malfunctioned) for one cup of chicken biriyani. Later, I realized that the same amount got deducted from my card account also. My request for refund remained pending for more than a week now.
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Skippers Aviation

15 February 2024 Guest
Undoubtedly the worst FIFO airline. Have not improved over the years. Planes often hours late or broken down.
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Caribbean Airlines

14 February 2024 Deirdre Wilson
Last year Feb my friend and I booked tickets to montego Bay for Nov. In Sept we were notified that Montego Bay was no longer serviced by them and we would fly into Kingston our resort was not in Kingston. We had to scramble to find another flight one way to Montego Bay for our trip and it cost us each an additional 200 dollars. This airline basically told me not our fault refunded me the price of the original ticket and wouldn't cover the additional money we had to pay. I would never fly this airlines and wouldn't recommend it either. Who gives so short notice about canceling an entire route.
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Etihad Airways

12 February 2024 John Leutton
Etihad changed the carrier two weeks before the flight was due to depart, without contacting us. The first we knew is when the electronic tickets were sent showing that the flight was now operated by Wamus Air. They would not answer the phone or engage with us in anyway. Our Travel Agents said that apparently is would take weeks to refund the ticket price by which time we would not be able to book with another carrier. The business class cabin on Wamus Air, offering, food and comfort fell way below what we expected or indeed experienced on other Etihad flights. We were due to fly business class from Manchester to Jakarta via Abu Dhabi, the fist leg was great, very comfortable, good seats, usual poor food though, however Wamus Air fell way below that experience. We also had to travel back from Jakarta to Abu Dhabi with Wamus, that plane was even older, poor seats, not enough room to fully recline, food was awful as was entertainment. A very bad experience. I have tried to talk to Etihad, emails, feedback etc, but they really couldn't care less, they will take no responsibility, and no offer of compensation. Why anyone would travel with this airline after our experience is beyond me. What a shadow of what they were, I really don't know what has happened to this airline, avoid at all costs!
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Nesma Airlines

09 February 2024 Guest
Terrible company, they should be banned from flying. They cancelled my flight from Aswan without warning, non other flight or compensation was offered, no assistance at all at the airport. I had to buy a new ticket from another airline in order to get to Cairo in time for my connection. They don't answer email or phone calls.
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Air Canada

08 February 2024 sellmilestoday.com
Very best loyalty program - it's true👍
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Egyptair

06 February 2024 Guest
I flew Egypt Air, Dublin - Cairo - Beijing two weeks ago. At the check in in Ireland I was told that as the plane was less than half full I could also check in my carry-on bag, so I did. As a consequence, I walked on the plane with the clothes I was wearing and a passport and a phone. The flight was delayed an hour, then they boarded us, and then they sat us on the plane for an hour, without serving us anything, even a glass of water, and without telling us when we'd take off. As a consequence of our 2 hour plus delay, instead of having a three hour layover in Cairo, I had less than 45 minutes. But at least I made the next plane. Unfortunately, my baggage remained in Egypt. I landed on Friday and my baggage arrived after midnight on Monday. During that time I walked around China in the winter (it was -11 degrees most days) with no coat or thermal clothing. My phone was dying, so I had to find an electronics shop and buy a charger. In three days I didn't hear a single word from Air Egypt and they completely ignored all of my messages. Eventually, a week later, they responded to my messages by sending a standard "We're sorry for the inconvenience and we really care about you SO much..." blah blah blah response, completely ignoring the questions I had asked. They then sent me a document to complete -to claim expenses- but in the form of a jpg, so I would have to find a printer - in China, when I don't speak Chinese- and complete the claim by hand. In the last two weeks I've sent them the documents/proof of expenses that they asked, but the ignore my messages and/or ask for more information, mostly information I've already provided. I'm not even claiming big expenses: just over ˆ100. It would be great if: a) they had contacted me while I was in China without even a toothbrush, b) they had apologized, c) they had not kept asking for the same information that I'd already provided, and d) they had sent a claims form as a document I could complete on my computer. That have done none of those things. I can see I'll get no satisfaction from Air Egypt and they'll continue to not assist me in the hope that I'll give up. In 30 years of flying this is the worst customer service I've ever experienced. AVOID AIR EGYPT at all costs. They're AWFUL.
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Royal Air Maroc

03 February 2024 Ify Awoh
I will rate this airline (-100)% Royal Air Maroc’s Official are RUDE and ARROGANT They mishandled my luggage, till now am yet to get my luggage after several weeks of arriving my destination.
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Flyadeal

02 February 2024 Guest
Very bad airlines Scammer! Trying their best to charge you money after buying the ticket. On checking in they force you to buy a seat. They allow carry on and in your back flight they charge you on the carry on
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SunExpress

30 January 2024 Guest
A company of crooks and thieves. They refuse to refund the money for their own approved refund of tickets. Motivated by the fact that the account in banks without IBAN they do not fit, I remind you that IBAN have only European banks. That is not a single buyer not from the USA, Australia or anywhere else will not get their money back!
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Silver Airways

30 January 2024 Guest
ABSOLUTELY HORRIBLE AIRLINE!! They lost my luggage on a direct flight from TPA to EYW. I was given a form to complete and return with my receipts. I did everything as the form stated upto and including the notary. I called their customer service line and was hung up on by the person several times. She answered one time and said manager will call you in 30mins and hung up. 3 months later I'm still awaiting that phone call. This all took place 27 OCT 2023, I'm still awaiting reimbursement for the clothes and personal items I had to purchase.
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VivaAerobus

27 January 2024 Kunal
These guys didn't let me board because of a tourist fee that i was not supposed to pay since i was just transiting through Cancun to go to my final destination of Vancouver. They said i had to pay $38, which i reluctantly agreed to but then there cc machine wouldn't work, and because of this, they didn't let me board the flight, and i missed my connecting flight from Cancun as well. All this, for a tourist fee which i was not obliged to pay in the first place(since i wasn't staying in Mexico, just transiting). I had to book an expensive flight the same day on my own and these guys didn't even bother refunding the ticket for their flight, which they made me miss for no reason. Pathetic, never would i travel with this low cost carrier. Lesson learnt.
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Philippine Airlines

25 January 2024 Kevin Kellogg
I have NEVER left on time. They are ALWAYS LATE. They make excuse after excuse. "We are waiting on traffic". In Manila the airport was almost empty. No airplanes in view. Taxing to the runway.... no airplane in sight. 70 minutes past stated departure time. Not one jet at the terminal. Only 3 hours flight time. Arrived in Bangkok 100 min. late.
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Iberia

24 January 2024 Andrey Syedin
Have you seen this? An Iberia Airlines Customer Care Service employee, in all seriousness, insistently asks me to send a photo of my credit card on both sides to pay for something. After I refuse, he hangs up and stops answering questions. There was also a request to "find relatives or friends in England or Europe" so I could buy a seat with extra legroom because my country - Kazakhstan - is "not supported by our system". What is wrong with my country?
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Qatar Airways

22 January 2024 Guest
I had a flight with Qatar airways on 19th January from Delhi to Doha, Doha to Miami. Both the flight were good - Clean, no odor and organized but disgusting food. I had a meal in one of the flights(both Qatar) with gave me serious diarrhea. The whole travel became really tough for me as I had a connecting flight from Miami to Omaha, Nebraska in US. I am not feeling well till yet and might have to see a Doctor in Urgent care. QATAR AIRWAYS.... PLEASE CHECK THE QUALITY OF FOOD BEFORE SERVING TO PASSENGERS..
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Bahamasair

18 January 2024 Guest
Never fly with this airline .....no regard for their customer...they fly when they feel like it and dont care about the inconvenience their shoddy service . My flight was delyed 3 hours for a half hour flight from exuma to nassau. missed connection and had to stay 2 days for next flight ....cost $895
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Allegiant Air

13 January 2024 Tyler McConnell
When I got to the airport there was no one at the luggage counter to grab my checked bags that I paid for. So I had to bring them all through security. By the time I got to the terminal two teenage girls wouldn’t let me on the flight claiming I was late when it was still grounded. They would not refund my $266. The manager was super rude & unprofessional. I went back to the bag counter & this blonde just treated me like a loiterer when I was trying to get my refund & told me to leave the counter. Not only did these generic Charlie’s night banshees ruin my vacation & my business trip, I was inconvenienced my 10 year vacation that took weeks to plan along with hundreds of dollars for hotels with no resolution other than ”Your money is forfeited” from their customer service rep. Who clearly had no idea what she was doing after an excruciating painful wait time on hold. I had to wait hours for a cab because it was after a Packer game & they were the only cab in town. I emailed their customer service and got the same canned response. I asked repeatedly for a legal representation which they constantly dodged. Worst experience ever. I do not plan on, or recommend flying with this company ever. Spend the extra money & use a reputable airline that will actually let you on the flight you paid for instead of an off brand that profits & takes advantage of the average man. Stain shame & dishonor amongst these thieves.
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Flydubai

13 January 2024 Guest
Worst airlines. I traveled 8 times and it's late all the time secondly baggage not received on destination. I'll never ever use this shit airline again even if they offer free ticket
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Jet2.com

10 January 2024 Guest
Flight diverted to Munich due to snow (even though BA, Easyjet and Tui all capable of landing). In summary my complaint is: 1) No Jet2 representatives on site at Innsbruck or Munich. 2) Disorganised redistribution of bags and loading to buses at Innsbruck (standing out in falling snow for 30 mins). 3) Arriving at Munich and being told that the airport is now closed and that we are to find our own hotels - Jet2 will not get involved in this, or help. This causes 180 passengers to simultaneously attempt to book the same rooms. 4) Constantly issuing £20 and 20 euro food vouchers that are unspendable - Airport closed and Hotels stopped selling food. 5) Poor arrangement for check in at Munich resulting in no time for breakfast at airport. 6) No complimentary food offered on Jet2 flight. 7) No-one available to answer any calls from passengers as call centre closed and 24 hour line unavailable. 8) I honestly dont think that you understand that your communications are awful - you actually believe that this trail of tweets are ok! 9) delayed take off at Munich airport. 10) The whole issue zero Jet2 staff at the airport and extremely frustrating communication that ignores the customer.
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Pegasus Airlines

09 January 2024 MARIIA
I, Mariia Alexandrovna Volkova (PNR: HZAP5P), bought a ticket from this airline through an agency. Before the trip, I became seriously ill, and the doctor banned me from flying for six months. I am pregnant, and during my pregnancy my chronic tonsillitis worsened, as well as otitis media. Any change in pressure can harm me and my baby. But for two months now I have not been able to get my money back (more than $400), since the airline shifts responsibility to the agency, and the agency shifts responsibility to the airline. Please note that I applied for a refund of the ticket before the flight, I have all the documents confirming my illness. The airline refuses to explain to me the reason for refusing a refund. Both the airline and the agency ignore my rights. I'm going to sue both organizations. I do not recommend this airline and encourage people to choose alternative airlines. Also, if you are facing similar problems, fight for your rights. You can join my lawsuit in court. I will seek maximum compensation for moral and material damage. This kind of attitude towards customers is unacceptable. In addition, as it turned out later, this agency does not have a license to sell international air tickets. This means that this airline is collaborating with scammers and facilitating fraud.
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American Airlines

04 January 2024 Guest
I have special dietary restrictions, so meal reservations take priority when flying. I have two complaints re this matter. 1. Due to faulty and misleading wording/information stated on website re meal reservation for flights, we are all wasting time. When contacting live reps, we are given inconsistent information. See below for reference: Site AND app state, in this exact wording: You can reserve a meal beginning 30 days (and up to 24 hours) before your flight. Available within 30 days of departure EVERY time Ive come across this issue, Im told its not available to reserve yet, even though its been 30 or less days prior to flight. Web techies could save us (and AA reps) time by adjusting this information to read less misleadingly. Idea: “You can reserve a meal up to 24 hours before your flight. (In select cases, this option may be available as early as 30 or less days before departure.)” Ive contacted them several times about this over the years. Nothing has changed. 2.They never have vegan options, only vegetarian. Most reps seem to not know the difference between the two. When I have had to speak with one over the phone, many times, Im given attitude, as if Im simply being picky and a nuisance. Veganism is more than just a diet - it’s an entire lifestyle, much like religious restrictions, such as kosher. I wonder if religious restrictions are given the same impatient attitude. I doubt it. Whats the problem with people who arent vegan getting so threatened with veganism? Im not preaching to them or trying to convert! Live and let live with respect. Solution: provide vegan options. Again, multiple times requests on this. No change. AA doesnt actually care about individuals, only their money.
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EasyJet

28 December 2023 Muhammad A
I would like to share my feedback on my recent EasyJet flight EZY8314 from Milan (MXP) to London Gatwick (LGW) on Thursday, 27th December. The scheduled departure was at 20:55 from Terminal 2, with a scheduled arrival at 21:50 at Terminal N. While the flight duration of 1 hour and 55 minutes was as expected, I encountered an issue at Milan airport. EasyJet demanded an extra ˆ58 for my wife’s handbag, a charge that seemed unnecessary. This unexpected fee has left me dissatisfied with the overall experience. I believe such charges should be communicated clearly in advance to avoid surprises for passengers. I’m willing to provide evidence if necessary. I hope EasyJet reviews and addresses such instances to ensure a more transparent and customer-friendly service. Thank you for your attention. Muhammad A
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Copa Airlines

18 December 2023 Guest
Cabin was cold. I asked twice to warm it up & they asked me if I wanted a blanket. Twice I said yes. When the Latin pax Infront of me asked for a blanket, they brought it immediately. Later I spoke to the cabin crew in charge. She said that she has warm the cabin, that is my idea I was discriminated & that I was aggressive. The pictures give an idea of how warm the cabin was for 5 hours. At the end I cought a cold. On the next flight they give us the small headphones. There was no music & no sound for the movie that was playing. When I informed the cabin crew, I was just ignored.
 
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InterCaribbean Airways

18 December 2023 Janet Abraham
Fraudulent airline, takes your money but doesn't get you to destination. No one answers their phones, emails or online correspondence. No one at the San Juan or Tortola airports either.
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Scoot

14 December 2023 Joel Tan
Scoot engages in unsavory business practices and they try very hard to deny a refund even though I did not get the front row seat which I paid for. Apparently, there was an aircraft change and they did not change my seat at check in or at the boarding gate. When I proved beyond doubt that they screw up, they finally offered to refund, by asking you to acknowledge the offer; of course hoping that you will decline. If you have legal grounds to file a claim against Scoot, you can file the claim through Small Claims Tribunals which is part of Singapore Courts. There is a very small fee to pay. Documents are filed through a portal and consultation sessions are done on a online platform. This makes it very convenient. Judgements are binding.
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Avianca

12 December 2023 Freqeunt quest
Addressing the author of the previous review: I know this site, but aviamil.es no longer works, current address: sellmilestoday.com do not thank))
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Air Serbia

12 December 2023 Anne-Emilie ARNAULT
Just horrible. I am still in Belgrade at 11 PM, however I should already be in Thessaloniki since 3.30 PM. After spending half the day in the airport, here is what I have seen : all flights were delayed by at least an hour and a half. No explanation is ever given. Customers have to wait with no food if they do not want to go to a hotel (if another flight is available the same day). Over 150 people waited in front of the "transit desk" which is a joke as you are not given a new boarding pass (they refuse to give you one). The staff does not care, avoids helping when they can and has no problem blaming frustrated customers. Worst airline I have ever flown with. Please avoid. Date of experience: December 11, 2023
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T'way Air

11 December 2023 Nakamura
This airline was awful. We knew it was a budget airline and was no frills and evidently that includes the staff! The staff was so RUDE! We will never fly with this airline again.
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Flynas

04 December 2023 Guest
My recent family trip with Flynas was an extremely disappointing experience. As a single mother traveling with three young children, I expected a certain level of assistance and understanding from the airline staff. However, I was met with nothing but indifference and a lack of basic customer service. When I requested water for my thirsty children, the flight crew refused to provide it unless I purchased it from them. This was particularly egregious considering the length of the flight and the fact that I had already paid for the tickets. Furthermore, when I attempted to pay for the water using Pakistani currency, the flight crew refused to accept it and insisted on payment in Saudi Riyals. This was despite the fact that Flynas advertises itself as a low-cost airline that welcomes international travelers. To add insult to injury, the free meal that was supposed to be included with my booking was nowhere to be found. The only food available was for purchase, which significantly increased the cost of our journey. Overall, my experience with Flynas was nothing short of appalling. The lack of basic amenities, the refusal to provide water for children, and the insistence on payment in Saudi Riyals all point to a company that prioritizes profit over customer service. I strongly urge anyone considering flying with Flynas to reconsider their choice and opt for a more reputable airline.
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Airblue

03 December 2023 Guest
Delayed for 1 hour without inform . Ticket shows Lahore to Jeddah direct flight but in actual there is one stop (Karachi). Is this professional way of doing business man.
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