Airline Reviews & Opinions

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Fantastic.

They cancelled my flight and never told me, I had to buy a new ticket from other airline and waited fro 12 hours! sucks big time

We were scheduled to leave Beijing via Vietnam Airlines to Ho Chi Minh City, with an equipment change at Hanoi. Upon checking in for our flight, our four bags were weighed and deemed overweight according to Vietnam Airlines regulations. Along with the four bags we checked, they also weighed our carryon bags to come to the total weight. We were told by the young attendants that the rule had just gone into effect that day and that our excess baggage charge would be $345.00! Even if your standard for what is considered excess weight is much more strict than any of the other places we visited, we can't understand charging that outrageous amount. We later learned that Vietnam Airlines has a baggage limit of 25lbs. After 3 email attempts, we have yet to receive a response. Our actual flying experience with Vietnam Airlines was good.

Air Malawi brands its self as "Africa's friendly airline"!? I live in Kenya, and my mother was coming from the UK to Blantyre, via Nairobi. She was booked on a Saturday flight to Blantyre, via Lilongwe, from Nairobi. On the Friday we found that Air Malawi had cancelled the flight (without thinking to tell us). When I contacted them they said there was a flight on the Monday, but it was full, so they rebooked her for the Wednesday flight. As she was going to Malawi for 2 weeks, this would have made her trip very short. Finally I managed to get her on the monday flight. Air Malawi have two scheduled flights a week from Nairobi to Lilongwe. Monday and Friday. But they book people for all seven days of the week. If enough people book, they fly, if they don't they cancel the flight. The thing that really annoyed me was that I chose to use Air Malawi because they told me they fly every day. If I had known the truth I would have used Kenya Airways, who admit they have only two flights a week. The second thing that annoyed me was that there was not even a hint of an apology from them for cancelling the flight. If you are trying to go to Malawi my advice is to use Kenya Airways. They are more expensive - but they will get you there when they say you will, and if they can't at least they will say sorry!

j ai fais une resevation pour un billet de paris a fez aojordhui mais je n ai pas recu le mail de confirmation

run and never come back ... a nightmare!

Bad service and crew..The worst airline i've never see in my life..

My father travelled from London to Accra on Sunday 27 July. His baggage did not arrive with him. He waited for over an hour for his bags in full view of the customer service agents. Only found out there was a problem when he approached them. He was then informed that the baggage was left behind in London and would follow on 30 July (three days later). On 30 July, we went to the airport, but no bags. Then to Ghana International Office where no senior manager would come and speak to a large group of customers whose bags hadn't arrived. We were assured the baggage would arrive on 31 July in the morning. Except later, we were told it would arrive at 4.20pm. Got to the airport to find the bags hadn't arrived, then we were given copies of a letter from Ghana International to say the bags would arrive on 2 August!

I understand this is a regular occurence. Customer service is shocking. Compensation of a total of $100 was offered, which my father refused as an insult. It's his first and last flight with Ghana International. And all the customers with missing baggage say the same.

TIV-BEG return route. The 35-40 minute flight is quick and easy and landing in TIV can be spectacular. Flight crew seem efficient and reasonably friendly, but it scarcely matters when the flight is so quick. Ditto the meal, with which I seldom bother, opting instead for juice or tea. The airline is upgrading to new Embraer jets, which is a welcome event. From Tivat, they've also just expanded to service London (LGW), in addition to Paris, but the flight times are not hugely convenient. It would be great if they could add more routes from TIV. TGD-FCO flight which leaves mid-day Friday and returns Sunday night is brilliant.

KBP to Baku in a Boeing 737-200. The plane was a bit old, but clean and staff very friendly. The seating was very cramped. The problem in this flight was that in the last minute came a group of about 10 young Russians who made the flight the one of the worst I have experienced. Before the plane had even started, they had already drunk a bottle of something with a lot of alcohol (and this was only the beginning). As they couldn't sit all together, the ones seating in the front rows came back to drink with the rest standing in the middle, and of course they were getting louder and louder. And they refused to switch off their mobile phones, because they were taking pics with them. The staff tried everything to calm them and stopping them using their phones, but there was no way with this kind of people. In the middle of the flight, we started to smell smoke and, what did we see? The man in the row behind of us was smoking. The stewardess came running from their cabin and told him to stop, and this man did as he was told. Food was served at about 2 o'clock in the morning, it was a full meal with blinys with meat, salad and a yoghurt. Drinks were offered 4 times during the flight, of course there were no alcoholic drinks available. I admire the staff and how they could stay calm with these Russians, explaining in a resolute but friendly way every detail over and over again, while the Russians were laughing about them. I really don't know if I would fly with Aerosvit again, not because of the airline, but because of the other passengers. In Baku, we had a little surprise, because our luggage was t

Heathrow to Luxembourg on E145 and return to London City on a new Q800. Two crew on each flight. Who obviously enjoyed their job, despite both flight being full. On each occasion, the flight was slightly delayed. But the onboard friendliness and the wonderfully tasty snacks they serve, more than made up for it. They are not cheap though.

Moscow to Sakhalin - fly this airline and you will think flying economy class on another airline is like first class. The plane was 5 hours late due to mechanical problems, then we stayed onboard for about an hour on the tarmac, no drinks offered during this time.It was an 8 hour flight and the temperature on the plane was roasting. Smallest legroom I have ever seen. When reclined the seats in front crushed my leg, I had to recline my seat the couple of degrees that was available to be able to have some angle to slide my legs under the seat in front. You would have thought the water was the price of gold as they were reluctant to give any water out and was only offered half a glass of water in 8 hours. Toilets like a pig trough and were not cleaned in the 8 hours. Staff unfriendly not a smile amongst them.

ARN-UME and ARN-TLN (separate trips). FlyNordic is a nice low cost airline, with very good fares. The legroom is quite generous (I'd guess at around 34 inches of pitch), and the food available for purchase is perfectly acceptable. The staff was friendly with our 13 month old, and the flights were on time. The biggest downside was that the line at check-in was very long for both flights.

We just returned from HKG-LGW economy. It was 12 hours flight and the entertainment only work for about an hour - and staff were very child unfriendly both ways. Food was OK. Will not use Oasis HK again!

Bangkok-Dusseldorf. I was very grateful for LTU helping me to return to Europe but the ticket was very expensive (it was apparently the "last seat"). The plane was modern A330 Airbus - 13 hours with very little IFE in Economy. But the Cabin Service was disappointing - it was just a bit borderline unfriendly. It was an efficient enough flight but let down mainly by some unfriendly, unhelpful service.

Amsterdam-Reykjavik and back early March. Planes fairly full but luckily I found a row with no neighbours next to me. They provide entertainment but very bad sound quality, impossible to follow the movies or music channels so take your own CD-player. One way I got earphones which keep falling out. On the way back I had a small headphone. Mediocre meals. I would never fly this airline transatlantic in these narrow-body planes (all Boeing 757's). Nice was that I could check in and get my boarding pass and labels in my hotel in Reykjavik, the Hilton Reykjavik Nordica, the first hotel that has that possibility, not that you can get any idea of how full the plane will be, but at least I could select an aisle seat the night before the return flight. Good transport to airport for 1300 ISK.

Tashkent-Urgench-Tashkent. Staff try to get your money for everything, even if most of them knows me personally after 5 years of same destination - extra baggage, better seat, etc. When you want to reserve a seat, mostly you'll get a negative answer first. They will tell you that flight is full. What they do is reserve some seats for artificial names. That way, the flight seems full when you attempt a reservation. If you pay an under-the-counter fee, she will change the name on the reservation on your name, and you got your seat. Same during check-in : they will ask you to put your hand bag/computer/whatever, on to the scale. If you are somehow +20, they will start to make faces, and convince you that it will be too expensive if you pay official fee. They will ask you to pay half of the money that you'll pay officially directly to check in staff. I don't do that now, as the official fee is also is not that much. I simply ask them to write the extra weight, which I check each time, and go to pay to the counter. The officer in the counter is also surprised, as this is not very common. If you'll ask for a specific seat, they will make you understand that it is available against a small tip (2-3 USD). Don't, as usually, no one sits in accordance with the assigned seats, and it is almost impossible to convince the person who have sit to your place to move. In the past, you might also tip (20-50 USD) in the cabin and ask for a Business Class seat, but I do not know if this is still possible.

First time we had flown Thai Airways to Bangkok from Heathrow. Very impressed with service and cabin personnel. Food and drink plentiful, exceeding all other airlines we have flown with. Only problem was viewing the screen on both outward and return journey. If back of seat screens installed then rating would be 100%. Would definitely use Thai again.

Cairo to Heathrow. The aircraft was a 777 and looking rather tired. The seats were comfortable and there seemed to be quite a lot of legroom. We were served a soft drink after take off and another with the meal, followed by tea and coffee. Food was no worse than other airline food I've tasted. There was a recently released film shown, which managed to keep the children occupied for a few hours, although the nearest screen to us was about 7 rows in front, making it difficult to see. The crew were friendly and good with the children

I used to regularly fly Air Moldova and could see a huge improvement for the last years. The service on flights to Western Europe was always rather very good. Even if in the beginning nothing was different from a regular Aeroflot plane commodities (Tupolev 134), the air hostesses were very attentive and tried their best (speaking English as well as Russian and Romanian). Recently they got Airbus 320 and the flight is a real pleasure. Air Moldova has added lately their entertainment TV program in flight. That is also a change to the horrible comedy Russian shows they used to air before.

Recently travelled to LPA - booked and paid 46Euro for emergency exit seats for the leg room, got the seats ok but they have no extra leg room - standard seats. On the way back they decided to land in Tenerife and pick up more passengers so 4 hours became 6! Watch out when booking - you pay for anything and everything - so much so that the only people who get coffee are those that have paid for breakfast. When I asked if I could buy a coffee was told No!

Heathrow-Dubai-Melbourne and return. Disappointed no flatbeds on any leg despite hype on Emirates website. Deeply reclining seats are dreadfully uncomfortable and not conducive to getting much sleep during 14 hour flight. Lack of leg oom for anyone six foot tall when seat fully reclined. Did think I was onto winner for the flight back from Dubai where the aircraft actually had flatbeds fitted as advertised but after 70 minutes in the plane, still stationary on the tarmac with mechanical trouble, we were ushered off to wait a further four hours before a relief plane and another crew arrived. Business lounge at Dubai on arrival was crowded and toilet facilities are inadequate with queues forming. Total lack of communication while waiting for relief plane and further delays while searching for relief crew. Old noisy 777/300, and same uncomfortable seats, for the journey back to Heathrow arriving five hours late. Cabin service nothing special and food disappointing. Can't see how Emirates got award for airline of the year - its nothing special in Business.

FRA-SOF-FRA. Flight delayed by two hours with no explanation. Just before take-off, it was announced we were to land in Plovdiv which is 150km from Sofia (since Sofia airport closed its new runway for night time tests and we would not arrive in time due to the delay) and not as scheduled in Sofia. No prior notice of this was given and people could not plan for such a major change. From Plovdiv which is short of just a landing strip, we were driven by bus for another two hours to Sofia arriving 4 hours later than scheduled. I can't believe how they managed to turn a 2hour flight in to 6 hours. Return was bearable although my table try was broken. Crew is unprofessional and there is a lack of communication between airline and passengers. The low price of the ticket is not worth what you have to go through, avoid them at all cost.

Kuala Lumpur to Fuzhou (monopoly operator for the route) was rather chaotic. The flight attendants were fairly rude which may be attributed to the number of passengers who did not follow rules during take-off and landing. However, this is no excuse for the appalling level of service (or lack of). FAs impatient and unhelpful by international standards. Generally, this is expected from a Chinese domestic operator except the price was even higher than flights going the same distance to other Chinese cities.

Overall, it is a 3 star airline but considering the price for tickets, would give it a four star. When I bought the tickets, I thought it was budget airline. A three hour flight from Kunming to Nanjing only cost me 45 USD. But aircraft were new and there was free meal. The quality of the food and beverage was average.

BOM-DEL. Flight was late, eventually departing about 1:40 hrs past the scheduled departure of 1410 hrs. No information till I reached the boarding gate (I had picked up boarding card several hours before), despite providing my mobile number for SMS alerts while booking online. No explanation offered, nor apologies, even on-board, except the standard regret at touchdown. Very mediocre. That's two of two poor experiences with Go Air.

I was transiting through Damascus Airport. I had to stay for about 8 hours at that airport before going out to my final destination on Syrian Airlines. I had a business class ticket, so I approached the business class lounge to have some rest there until my departure. Astonishingly, the employee supervising the lounge told me that I can use that lounge only two hours before the flight time! When I inquired why, his answer was that these were the instructions of his Director General! From that time on, I decided never to go on board Syrianair again.

Frontier has recently began flying out of my city so being a frequent business flier, I decided to give them a try. I am an elite flier on 2 other airlines and I have experienced better service on the Frontier flights. One example of this was a recent flight I was on from Salt Lake City. I was coming home, leaving Salt Lake and was put on standby for an earlier connection through Denver. This left me only 30 minutes between flights. Everything would have been fine but the gate agent in Salt Lake made an error which caused a 45 minute delay in take off. The crew made several announcements that all connections would be made as they had called ahead to hold the planes. Even mine, which was standby, was going to be OK. When we landed, the crew held the other passengers so that we could get off the plane. Frontier had a motorized cart waiting to take me to the other end of the terminal to catch my plane, which I did get on. I have been flying two of the major US airlines frequently for 5 years and I have never had this kind of service. I am now a loyal customer of Frontier.

Round trip PEK-FNJ. Very exciting in an old, Russian aircraft. Flight short but enjoyable. Meal was served PEK-FNJ. Was looking forward to meal on my return trip, but none was served, sadly. Attendants friendly but they don't interact. Small seats with uncomfortable legroom, but for a 1-hour journey, it was fine. Safety not their main concern, and bags in the overhead compartments fall off easily (no cover).

I will like to book a flight for 3 on July 20th to Lagos from London amd back to London on 13th Agust 2008. E-mail kaysmak@yahoo.co.uk

Booked our family holiday with Virgin as we had heard they were the best. After a 27 hour delay, we boarded the plane. Just glad to get on it, travelling with our two children who were just keen to get there. The flight and service was good despite them running with a minimal crew. The flight back just an hour delay, seatback TV's not working correctly - they did correct this. Thank goodness! I was asked if I wanted duty free and both items I wanted were out of stock. Not impressed at all and certainly not the best airline that I have flown with.

Good Service Verona VRN - Moscow DME. 30 minutes delay, saved lots of money compared to economy ticket on regular carrier and did not have to change flights in Vienna. Fruit Juice, or soft drinks and modest meal included. Boarding passes issued with seat so there is not the mad rush for seats as with Ryan air. Airbus is old makes some noise but did not fall out of the sky.

I recently flew Heathrow to Johannesburg and back again on SAA. I thoroughly enjoyed the flights and found the crew to be courteous and helpful.

I have made several trips with Taca, on trips to/from El Salvador, usually changing in Miami, but also in Guatemala City and San Jose (Costa Rica). They haven't once been late, my luggage has arrived all but once (left in Paris by Air France) and the inflight service is far more friendly and helpful than most european airlines (especially Iberia). The seats are comfortable with better legroom than transatlantic economy flights, but I still get allocated in the emergency rows on a regular basis from San Salvador, which shows they use their common sense because I am taller than most of the locals. The boarding is well organised and adhered to by the customers. The first time I went to El Salvador and arrived at Miami off the Air France flight from Paris, I went to the information desk before immigration and a very helpful staff member took me to a waiting room and then to the gate. The staff all speak english, check-in is efficient and staff courteous. In San Salvador, customers can go to the office in the MultiPlaza shopping mall and check in a day early, which means that you don't have to queue with everyone else for check-in. The baggage drop-off queue is much shorter. Perhaps the only gripe is that they put the airconditioning on to the maximum setting while boarding, which can make one rather cold if already dressed for the tropics.

LGW to Muscat, then after a 4 hour stop on to Bangko. The planes are old as is the entertainment system, but staff nice enough. A night flight about 7hrs or so and we had a few drinks and managed to get a few hours sleep. At Muscat the transfer to the airport went ok - airport is small but has everything you need like duty free and places for food etc. When we got to the other plane I could not believe how small it was - a narrowbody charter type aircraft. To make things worse we walk to our seats, and there is a family sitting there - I try to explain that these are our seats and show the tickets but they just smile, nod and dont speak any english! I ask the FA and she sits my friend and me in separate aisle seats, miles apart. The flight is one of the worst experiences of my life - so cramped the entertainment is a joke and im going out of my mind just trying to get through it. The only real positives are the price, i. I would not recommend this flight.

I have noticed that their standards seem to be slipping. Continental baggage handlers at Newark were dreadful. It wasn't that the guy simply flung them onto the belt, rather he had the nerve to lift them up to shoulder height and then throw them down, all the while knowing that we were watching. FAs not longer seem to have a 'can do' attitude, more a 'can't do.' My mother is less-abled and struggles to use standard toilets at the best of times, let alone airline ones. She was abruptly told that she couldn't use the disabled toilet because it was in the First Class cabin. Personally, I feel this is discrimination and is sending out the wrong message: if you are disabled you can only fly with us but only if you pay to travel First Class.