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If you want to fly on an airline that has overcrowded lounges with no facilities is reguarly late, serves poor food (polony sandwiches) and warm water then this is your airline if you don't too bad you have no choice!
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My friend and I were recently kicked off our flight from Rio de Janeiro to Panama City because Copa decided to use a smaller plane. We were the only ones kicked off the flight and were not last in line - why were we chosen? Because we were foreign and had booked from abroad without a Brazilian social security number (CPF). Copa's protocol is to book tickets in this category as standby. In the mess that followed, Copa revealed their total lack of professionalism of any kind. We stood in line for 1.5hours before being kicked off the plane. Then we were given $200 vouchers that we were promised we could validate for cash if we emailed the manager, Arlete DeCarvalho, who was there handling our case. We asked if there was anything else they could do since we would be sitting in two airports for an additional 10 hours due to the change. The customer service representative then promised to get us access to the Copa Presidential Lounge in Panama City. However, when we arrived no one knew anything about us. Additionally, the bag check-in person took 30 minutes to check our bags to New York while being instructed how to do it by another senior check-in assistant next to him. Additionally there were no pillows or blankets in my seat on the plane for a 9 hour flight - because "the flight was full." When emailing the manager, Arlete, to receive the voucher in the form of cash back she revealed that her rep had misinformed us and we could only use the voucher to book a flight with Copa in the next year. She then said that we could receive a refund if we had a Brazilian bank account, to which I responded that I had a friend in Brazil with an account. She failed to respond to that email and ignored a second sent a week later. From start to finish, in the critical aspects and in the details, Copa failed and failed again. I will never book another flight pattern involving this airline and I also am disappointed by Continental's choice to partner with them as they in no way meet the standards of service expected from flight providers by Americans and deserved by anyone paying thousands of dollars for transportation.
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I just wanted to share my experience. I don't know if it helps anyone, but writing might just release my pain....

I booked a flight at CX website. Fr om Malaysia to Beijing and back from Shanghai. There were 4 price options. As it was near the end of the year and i needed an other 5000 miles to upgrade my AA status from Platinum to Excecutive, I chose a fare that gave me full AA miles and which was flexible for changes as the I expected there might be change for return flight needed.

So. I ended to choose the second highest fare with flexibility to for changes and full miles. Fly off to Beijing. After few days in Beijing I already got to know I need to postpone the return ticket by one day. Called up CX China call center. Went through the frustrating dial menu, selecting english and that i want to speak with a human being. Finally was waiting for an answer... for half an hour... for one hour... until i had to go for a meeting. After meeting in the taxi was calling all the time on my way to Beijing airpot (abt 1 h ride)... no answer.

At the airport I found CX representative ticket counter and asked to make a change. They told me as it was bought online, they can not make any changes!!! Anyway, the regulations are not the clerk fault, so I walked away and called to Hong Kong call center. Suprisingly got someone to answer the phone right after going throught the dial menu! Great response time, which was good as calling international call from roaming mobile phone network is not cheap. Suprise, suprise... can not change the ticket in the CX main telephone sales office - because ticket bought online!! She gave me a number for "online support" if they could make the change... And you know what. Same as with China call center. Nobody picking up the call. I called all the time while waiting my flight to Shainghai. And after arriving in Shanghai - all evening at my room phone was ringing without answer. I even sent a telefax, but no any reply.

So I had no choice than book new flights. Called up to Ctrip (great telephone service btw, if you even need to buy ticket in China, warmly recommend). Booked new flight for my return trip and sent feedback at Cathay web site.

SUMMARY:
I bought a ticket which cost me double to the cheapest option as I wanted flexibility to change my return flight and needed miles to upgrade my status.

RESULT:
I had no flexibility and lost the miles and lost the chance for upgrade. I would call this a fraud from CX. They REFUSED to make the change when I had change to talk their people. I would have same result with the cheapest ticket option.

LESSON:
If you buy ticket online at Cathay web site, you are kind of outlaw. Nobody will make a change for you. And you can not make it online either - the web site tells you to call the telephone sales to make it... and now you know wh ere that ends.
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ISSUE #1: December 26, my adult daughter and I board the first of 3 flights (all booked with Delta at the same time) on our way to Munich. I get through the checkpoint at the gate, but they stop my daughter and tell us she is on standby! What???? Insane! I have the booking in hand...made at the same time as mine...it was NOT stand by. They board the entire flight and keep us "aside" to deal with us later. ISSUE #2: We arrive in Munich but our bags don't. Left behind in Amsterdam, our bags didn't make the tight connection. ISSUE #3: Hubby leaves Vancouver December 30th to meet us in Dresden - flying the same route as we did, his first flight goes mechanical and is cancelled. That's okay tho...rather have it happen on the ground than in the air. He makes his second flight...but his second flight is late by 1/2 hour, which cuts into HIS tight connection in Amsterdam and by the time he gets off his 2nd flight, his 3rd flight is already boarding. He makes it to the gate before while the plane is still there, but no one is there to help him out. His flight leaves and the "help" he gets is useless. It takes one of the other agents a whole 15 seconds to check and tell him they cannot get him on ANY OTHER FLIGHT ANYWHERE in GERMANY! Really?? Wow. Long story short he rings in the new year sharing a heat vent outside a post office with a homeless guy in Hof, Germany after being locked out of the train station waiting for his connecting train to Dresden. And all this because Delta and pals couldn't/wouldn't/didn't bother to try and get him on another flight into Germany until way too late. On the way home.... Delta destroys my $300 backpack + $100 worth of belongings inside. Bag used twice. They tell me in Seattle to make my claim in Vancouver, again because of a short connection. I get to Van to make my claim and guess what I'm missing??? My bag! My bag that the kind agent in Seattle helped me wrap with tape in order that nothing else is lost. And to top it off...no Delta agent in Van to take my claim. Alaska finally takes the claim and concludes my $400 loss is worth $289 cause I haven't kept the receipt for my bag, despite having provided them with a receipt for the EXACT same bag purchased at the EXACT same store.. $302.40. Delta = DISASTROUS!
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Flew Sydney-Singapore on one of their 777-300. Cabin Crew were excellent and very friendly/helpful, in flight entertainment was great, food was also exceptional. Connecting flight to Ho Chi Minh City was OK. Plane was a downgrade from the one from Sydney but still enjoyed the flight as the crew and food were excellent again. Flight from Singpore- Sydney on A380 was great very good entertainment and the food was great. Only thing i could complain about is that it was very hot and lacked air conditioning in the rear of the plane. But all round great airline!!!!
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we fly with us air a lot but they are ripping of the passengers by not giving people seats together and then asking them to pay 61$ to change your seat so you can sit together even thoug there are vacant seats disgraceful !!! even people with children because according to them if you are over five you can sit with a stranger !!!!
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VOLARIS IS ABSOLUTELY AWFUL! Never fly Volaris! I received a call confirming my flights then an hour later they call me again and say that my flight for TOMORROW is cancelled to my primary destination!! WTF??? So now the options are:
A) arrive at another city and take a bus to the city i was SUPPOSED to fly into ( 4 hrs away)

B) fly into LA and wait there for hrs for the next flight to Morelia.

They put you between the sword and the wall... NO OPTIONS, NOR DISCOUNTS FOR THIS FLIGHT!

UNORGANIZED AND UNRELIABLE.
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I flew South African Airways for 5 years. I've spend not less than 55000 US with them. Despite some acceptable service on board. The rest forget about this company. Non polite, luggage arrive days later, damaged, etc. I’ve travelled because I didn’t have options flying in the south hemisphere unless you go to Europe or middle east and from there to your destination.
Prices in routes without competency are abusive, definitely higher in this company. If you need to make any change in your travel they'll charge you 3, 4 times or more than other companies. In South Africa they'll be almost always impolite. In the other country they'll say that they don't know or they need to ask to South Africa. Customer care is just a lie. They don't care about you. After been a very frequent traveler for many years, this year only I've spent 23000 US travelling with them. I needed to travel with my wife and kids because she was diagnosed with cancer and her treatment was a urgent paramount. After explaining the problem, presenting the evidence and begging some support to be able to travel with them, even with 13 days different dates, they offered a seat for me at a price 1500 U$ more expensive than the standard price in the same economy class. Finally I’ve used an European company with much more flying distance but the price was 1300 U$ less than what they offered. When I’ve informed that I’ve already paid the ticket in other company and I was disappointed with them, because they didn’t facilitate the option of travelling with my sick wife they offered another ticket 550 dollar more expensive than the standard. Knowing that I’ve already paid in other company and in these circumstances I couldn’t spoil the money I need for my wife treatment. They didn’t care about how desperate I was and the suffering of my family. They didn’t care about for how long I flew with them or even the customer they’ll be losing. They saw a good business in my disgrace. Just do like me, flight this company in there is not any other option or the price by any other company is much more expensive. Or soon or later you’ll pay the consequences. But remember if you have a problem this company will take as much as possible from you for any change. They don't care the customer, they're not ethical and they don't care any customer loyalty. They are in Africa to take from Africans and traveler as much as possible given them as less as possible abusing that they are in Africa. SAA is an abuser company. I hope will appear many other companies operation in the southern hemisphere and we'll never again be forced to use them. Even paying more or flying longer distance I'll do my best to not use them.
If you are flying with them, don't say later that you didn't know. When you need them more, they'll not be there. Invest in becoming a loyal customer of a serious company. I couldn’t imagine how I was ignored by this people. Don’t believe it will be different with you.
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Outstanding service. Mostly on-time, no extra payment for meals or baggage and very reasonable fares
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i think emirates is one of the best airlines in the world but can also improve
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It wasnt just flight to Athens. I was going to Erbil, Iraq. Most of passengers did not see families for 7-8 years! There were little children on board. Viking Hellas has treated us like cattles. It was the worse nightmare in my life! We should fly from Manchester to Athens, from Athens to Erbil. I was in Manchester airport 10 am, flight should be at 13:00. No information until 15. 15:30 airport manager told us there is a bus for us and we are going to Birmingham, will fly to Suleymaniyah, Iraq at 17. We came to Birmingham at 19, 20:00 we were in plane. Sat there for hour, then Sky Wings capitan told us, flight has been cancelled, we can go to Manchester!
We asked if he is joking but he just told us to go! We refused and asked to get us somebody from Viking but no one was available, so they brought police to plane! Police told us if we not leave plane they will take us out. We occupied plane for few hours, and decided to go. They used blackmail if we not go we gonna have to stay in Birmingham , if we leave they will take us back to Manchester.

When we left plane they put us to bus. With not heating and light and they brought us back to Manchester!
We asked driver to turn heating on he refused and just laughed!

We were cold and hungry. Company did not provide food or hot drinks, juts cold pepsi and water. I will not leave this like that.
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Iam right now at the airport in Basel and i am completely disturbed with this airline. First of all, they asked us to be 2 hours in advance, that mean 17:00 at 19 suddenly we received the information that it will be one hour late so that is at 20:30 but then we were tol at 21:55 ... We boarded at 21:40 and inside the airplane they told us 10 minutes ago to wait 30 minutes more...right now is 22:40 so we might be waiting until 23?.... i am hungry! Tired! And finally want to enjoy the vacations! I Will never book wih this airline anymore and if someone wants to save some nerves then better use another one....
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No complaints about the flights, but baggage handling was a completely different matter. On arrival back in Sydney from a fishing trip on Santo, I was presented with my new fishing rod case (4mm thick PVC tube) snapped into 3 pieces, one of the rods inside snapped in half and another rod crushed at the base - about $550 worth of damage. I reported it straight away, at the airport, and went through the claims process. Over 9 weeks later, I'm offered a payment from Air Vanuatu, of $200 to cover the damage. What a joke.
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Small & beautifull ! Service with huge smiles !
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do not use viking hellas, it's the worst flight ever!!!I was to flight from athens to manchester and at first they said that the we had a delay about 7h and then that the flight wasn't able to flight due to economical issues. The result was that I should book a new ticket with 830euro for the next day, because I had to go to manchester immediately. The stuff was so rude and make fool of us.
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1ST Class rules!!! 5 stars
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I really can´t se any wrong whith this airline
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I think Ryanair is great! You other people that don´t like Ryanair just book another flight on BA for 150£ for a little bit of better food. I woudn´t pay 150£ for A MEAL!!!
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Indeed it was a pleasure traveling with Air Arabia by me and my wife from Hyderabad India to Damascus via sharjah and Tehran via sharjah to Hyderabad in December2010. The inflight service, maintenance,inflight decor were excellent. The support staff at Sharjah Airport was coperative, helping and supportive. I pray Allah (SWT) for the continued success to Air Arabia in the coming years. The management and staff KEEP IT UP AND DO CONTINUE WITH YOUR HARD WORK EFFORTS TO ACHIEVE MORE ENDEAVOURS
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The best aircompany! Good service, good planes. Thank you!
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