Delta Air Lines Reviews

ISSUE #1: December 26, my adult daughter and I board the first of 3 flights (all booked with Delta at the same time) on our way to Munich. I get through the checkpoint at the gate, but they stop my daughter and tell us she is on standby! What???? Insane! I have the booking in hand...made at the same time as mine...it was NOT stand by. They board the entire flight and keep us "aside" to deal with us later. ISSUE #2: We arrive in Munich but our bags don't. Left behind in Amsterdam, our bags didn't make the tight connection. ISSUE #3: Hubby leaves Vancouver December 30th to meet us in Dresden - flying the same route as we did, his first flight goes mechanical and is cancelled. That's okay tho...rather have it happen on the ground than in the air. He makes his second flight...but his second flight is late by 1/2 hour, which cuts into HIS tight connection in Amsterdam and by the time he gets off his 2nd flight, his 3rd flight is already boarding. He makes it to the gate before while the plane is still there, but no one is there to help him out. His flight leaves and the "help" he gets is useless. It takes one of the other agents a whole 15 seconds to check and tell him they cannot get him on ANY OTHER FLIGHT ANYWHERE in GERMANY! Really?? Wow. Long story short he rings in the new year sharing a heat vent outside a post office with a homeless guy in Hof, Germany after being locked out of the train station waiting for his connecting train to Dresden. And all this because Delta and pals couldn't/wouldn't/didn't bother to try and get him on another flight into Germany until way too late. On the way home.... Delta destroys my $300 backpack + $100 worth of belongings inside. Bag used twice. They tell me in Seattle to make my claim in Vancouver, again because of a short connection. I get to Van to make my claim and guess what I'm missing??? My bag! My bag that the kind agent in Seattle helped me wrap with tape in order that nothing else is lost. And to top it off...no Delta agent in Van to take my claim. Alaska finally takes the claim and concludes my $400 loss is worth $289 cause I haven't kept the receipt for my bag, despite having provided them with a receipt for the EXACT same bag purchased at the EXACT same store.. $302.40. Delta = DISASTROUS!

-Nightmarish airline that will haunt your dreams forever! Beware!
-My flight started on 22 January with a visit to the CIU (Delta operated airport) where I found a typed out note pasted on the glass door. “Your flight has been canceled due to weather conditions,” and a phone number to call. The day was perfectly clear one, and I could see the runway and there were no conditions that prevented flying. When I called the phone number that led me to Delta Customer Serive, after giving them my confirmation number for my tickets I booked 3 weeks prior, I received the response, “That flight no longer exists.” There was no attempt at helping me to rebook my flight, instead I had to go through a travel agency to make the next days flight.
-Upon arriving at the airport on 23 January, I found out that my flight had been canceled 2 weeks prior due to scheduled RADAR maintenance. I was not notified via phone, email, or any other means. Humorously enough the site even showed “on time” until after the flight had planned to go out and I contacted the customer service. I attempted to get on the first flight of the 23rd, where weather conditions had gotten MUCH worse. The flight was canceled due to REAL weather. It took sliding OFF the runway in the jet to determine this. After returning to the terminal after sitting on the plane for 2 hours, we were restricted to the terminal for another 2 hours before it was determined that the flight was canceled (due to the pilots being over flight hours at that point!) I spent an hour standing in line to be rebooked on the next flight. My intial flight was 2 stops with seating I had selected, my new flight was 3 stops, with seating in that uncomfortable spot next to the bathroom for 2 flights and a middle row for the next flight. I also found out the middle row spot was “given to me” by forcing a married couple into separate rows who had booked multiple weeks in advance as well. They noted that this happened on all of their flights as well so far!
-After all of this I attempted to contact customer service via their online customer service. I was offered $50.00 in vouchers (noting that the flight change due to RADAR maintenance had already costed me over $400.00) and told there was no need to look into any of the problems I had mentioned, such as flights being canceled without notification, the safety issues, or anything else. The email attendant simply blamed all of the above on weather, which is a STANDARD Delta response from what I found.
-Beware if your using this airline, baggage fees are only the beginning of your worries!

This airline will not refund airfare for connecting flights even when they are all booked with their airline. Will avoid flying with them in the future.

I started on july 16th fr om pensacola to germany. when we got to deltas hub, in memphis, we boarded the planebut the n were told the cockpit window seal was damaged, so we deboarded, we were told the part was on its way,would be there at 10:30 and we would fly at 11:00p.m. we reboarded the plane at 11:00pm where we sat there for an hour only to be told the crew was out of flight time. at 6;00 in the morning we were all sent to hotels, wh ere we got to hours sleep. we were told the plane would leave at 9:00 am the next day, then 10:30, 3:30,5:00. and at 7 p.m a flight finally left but all 180 passengers were not priority, so there we sat. at 1:30 that day they told us the part for the window would come in?huh? thought that was fixed.??? when we asked what the problem was they responded we aren"t required to tell you that. they sent us all back and forth to each other and no would answer any questions. the memphis hub closes there restaurants at 8pm, so no got to eat the first day. we were stranded for over 40 hrs not due to weather. delta refused to give refunds. anyone not speaking real good english was sent off to other cities like atlanta,minnesota, and ny. not telling them it was to late to catch the flight out from those cities, those passengers were left, to pay for there own hotels,cabs and food. there was no compaensation on deltas part. they refuse to follow there own contracts on behalf of compensation. out of 180 passngers, 40 hrs later, only 50 of us got to our final destination. 130 people were left to find there own way home. when we finally did get to germany, i:ll let you guess why my husband started his new job in the same clothes he had worn for three days and 2 hrs sleep! this airline is neither reliable nor trustworthy. they leave you at there mercy then strand you with out your belongings. the faa seriously needs to reinspect the safety of this airline. it needs to be shutdown and all the employees fired! flyer beware!!!

Flew to Cairo and I must say that their free food is the worst, Iwould not even give my dog to eat. Secondly when you call Delta toll free phone number te call is routed to some third world country and the quality of call is worst. And, these Foreigners can't even speak good english.

Wake up Delta, American Airlines is geting ahead of you . At least American Airlines call center is in United States.

I am a very frequent flier on Delta. Though I feared the worst when they bought Northwest (I had been a perennial Northwest customer) they have exceeded my expectations by a country mile. Nearly always on or ahead of schedule, never have lost luggage, nearly alwasy very friendly flight attendents, modern airplanes being continually upgraded, and nearly always the best price.

Worst airline in the world. 3 stars of * . Didn't bother to tell us our flight had been changed. We called, by chance, and they couldn't find us a flight on the days we were supposed to depart or return. No big deal, just a family trip with two kids we had planned for 7 months. Wonder what would have happened had we not called and showed up the day of the flight? Good luck if you decide to go with these scam artists. I hope they go bankrupt and Southwest or Jet Blue take over the skies. Leave flying to people who can run an organization.

LAX-ATL-RDU-ATL-LAX in First Class. I felt that Delta itself tried its best to do its best: flight attendants and ground staff were adequate and often cheerful, most flights on time, and no baggage issues since I was in first. The planes are a bit older, but they had AVOD on the longer legs. Seats nothing special, and not worth the price. Food free and adequate. I would consider Delta again for domestic travel. The main issues of complaint were not with the airline itself, rather the customers flying. Everyone travels with way too much carry on luggage trying to avoid fees, most people overweight (including myself), and many people rather ill-mannered. In first class, why do passengers put their feet, with shoes on, on the bulkhead? Would you put your shoes on the wall of your home? I think the US carriers are doing their best, but with the traveling public expecting low fares and a budget experience, we end up with a mediocre product.

This is the best airline ever I fly with them all the time and they never let me down.

Business Elite London (Gatwick) - Atlnta. 767-300ER, grumpy attendants, terrible food and exceptionally slow service. The entertainment was poor compared with European carriers with very limited movie selections. Given the open sky agreement due to take effect couple months from now, I cannot see how Delta Air Lines is positioned to compete with European carriers who offers a much better business class products for almost same price. One benefit for flying Delta, which I note are those in economy class practically occupy the whole to themselves - ie it was very empty.