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14 October 2016 Guest
I've made really bad experience with them. First they cancelled the flight back home from Luton to Berlin without telling reasons and without offering an alternative. Because I had to be home next day I took a flight with Lufthansa. Now I had to struggle for weeks with them to get back the 330 €. First they tried to muck around, then after corresponding a few times with them THEY CANCELLED THEIR EMAIL-ADRESS without offering another email-adress. So that I couldn't answer anymore. Now my lawyer will fight for my rights. I heared a lot of such stories from friends and collagues. No email-adress, no german adress at all, what kind of company is that?
13 April 2016 Guest
Easy Jet encourage you to book early and advertise flights at good times and at a fair price. However after they have got you hooked they then change your flight times to times that are not convenient and only result in them getting a cheaper slot. Thus the customer suffers and if you don't like it they do offer you your money back but you then have the hassle of finding other flights. They seem to give no consideration to the difficulties that they have caused due to their greed. I also find it irritating that they have no complaint department where you can make your feelings known. Perhaps they best way forward may be to find out the address of their managing director and write to them direct.
26 July 2015 Guest
Late,added extras cost more than normal flights, disgusting rude ground staff, devious ways to make money e.g. Smallest cabin bag size, delays poorly handled, no refunds evere, buy on board a rip off. Worst airports used many times.. One big ripoff should be very uneasyjet
04 August 2014 name
I've flown SPU-FCO and back.The price was very cheap.The first flight was on time,the second 10 minutes late.Buy on board too expensive.The crew was professional.The seat pitch was good gor me,but if you're taller,you'll have to spread your legs. Overall,a good impression.
11 July 2014 yushi
A great airline to fly with. Flights are cheap and efficient, especially London to Berlin for just £54 per person is quite good. The food sold on board is fairly good and cheap in comparison to some other low-cost carriers. I recommend the aisle seat to anyone who needs additional width. However, this will come at a slight ancillary charge, but the seat is 3 inches wider than any other seat type in each row.
04 April 2014 G.Singh
The Easyjet customer service is really pathetic, with no flexibility. I arrived at the Boarding Gate 25 minutes before the flight departure for a short flight from Amsterdam to London Luton and was not allowed to board the flight while the gates were still open. I paid additional Euro 80 and had to wait for more than 3 hours to board the next flight. I am frequent flyer and was shocked to see, to me it wasdelibrate attempt by Easyjet to earn more money from this fraudulent way. I have sent the complaint; however don't expect any apology or money back. Please DONOT travel by Easyjet...they are dacoits....in the business of airlines....
08 February 2014 Bev and Roy Thompson
We travelled with easy jet to Egypt and from beginning to end it proved to give what it said. Paperwork, checking in and so much more leg room on flight. The cabin crew were Courteous and helpful. They were put under pressure by some parents who thought their children had the right regardless , to roam the aisle at liberty without consideration for others doing their work. THANKYOU easy jet.
22 December 2013 Lily
I have no complain about EasyJet, cheap ticket, good service, good organization...recommend...have a nice trip!
19 March 2013 Guest
Have flown Easyjet off and on over the years and have never been disappointed; despite the fact there are add-ons and the airport terminals are 'no frill', the airline serves me what I want, at a fair price and has a clear, easy-to-use website. I travel every year to the UK from New Zealand, sometimes twice a year, mostly in business class (sometimes first class) as well as frequently to regional Asia Pacific - I do not have an issue with Easyjet. Peter Canterbury New Zealand
04 January 2013 Guest
Don't bother book a flight with Easyjet just to save some money, because really, you pay double.... You have to pay everything even for the seats!!! They don't even offer you a glass of water, their seats are unacceptable(are comfortable for a smurf though) and their service is extremely POOR. I checked in an extra luggage and when I arrived to the airport, I had to pay extra for the weight inside the luggage. Really it's stupid. When you check in for an extra luggage in easyjet you have to pay extra for the weight inside it ,so you pay 30£ the luggage and then 11£ for every kilo you put in your suitcase. The only thing that they don't charge is the air that you breathe.......Maybe in the future!
10 December 2012 "PanD" NZ
Flew three legs, Naples - Milan, Paris - Porto and Lisbon - Madrid. Excellent 'bus' service. Modern clean equipment, friendly efficient ground and air crew, all legs on time. Good value, although the (paid) non standard 20kg checked bag allowance is difficult to view as anything other than opportunistic extortion when joining fr om a standard long haul allowance of 23kg/30kg (economy/business). However, thoroughly applaud the strict cabin lim its. Would fly again.
21 November 2012 Edward Lindsay
We fly Easyjet whenever we can because of their punctuality and their Crew are ALWAYS friendly, polite, and efficient and smiling.
30 May 2011 GIANNA
Worst experience ever!More than 5 hours of delay and we could not get our money back!
30 May 2011 IOANNA
May 14,2011 from Thessaloniki to Berlin.More than 5 hours of delay due to strikes of the easyjet's employees or partners in Germany.We had to lose the train (prepaid tickets) from Berlin to Dresden and we asked the easyjet representative who told us that we should send by e-mail the train ticket in order to get the money from easyjet.After getting back from Berlin (thank god not with easyjet) we send the ticket by e-mail but the easyjet customer service representative told us that his colleague at the Thessaloniki airport was wrong and that no reimbursement could apply.Really unreliable!Never prepay train, car or hotel when traveling with easyjet!It is so possible that you will just lose your money!It was the first time traveling with easyjet and I would not recommend it!
Reviews 1 - 14 of 14
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