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Home / World airlines / United States / United Airlines

United Airlines

Country: United States
Extended rout network wuthin the USA and internationally
IATA code: UA
ICAO code: UAL
Membership in the alliance: Star Alliance
Head office: United Airlines, Inc. PO Box 06649 Chicago, IL 60606-0649 United States
Phone number: +1 847 700 40 00, +1 800 864 83 31
Fax number: +1 847 700 22 14
E-mail: media.relations@united.com
Web-site: https://www.united.com/ual/en/us/
Web-site: Year established: 1926
Main bases and hubs: Chicago O'Hare International, Denver International, Houston George Bush Intercontinental, In Guezzam , Los Angeles International, San Francisco International, Tokyo Narita International, Washington Dulles International
Fleet: Boeing 737-700, Boeing 737-800, Boeing 747-400, Boeing 757-200, Boeing 757-300, Boeing 767-300, Boeing 767-400, Boeing 777-200, Boeing 787-8, Boeing 787-9

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Reviews & Opinions of United Airlines:

06 January 2017 Guest

Worst airline ever!!!! I will never fly United again. Its been 4 days since we got home and they still can't locate our luggage. How is this possible!!!! We have tried calling and after being put on hold for close to an hour, they still can't tell us anything. We are in 2017 folks, get it together. Every agent we have spoken to has been rude and has zero knowledge of what's going on. Does United not believe in updating their computer information so every non-speaking English agent can at least familiarize themselves with what's going on via the computer. I have left messages at the head office, no one has returned my call. So unprofessional. They don't care about the customer after they have received their flight payments! Terrible service!!!

25 August 2015 Guest

Worst airline in the world! Reserved seats were taken, special meal request didn't go through, technical problems and flight delayed - 3 gate changes in 30 minutes and worst: incompetent, disrespectful staff. Did anything go well - oh yes indeed: WHEN THEY TOOK MY MONEY. No problems during that step of the process. What a horrible airline.

06 July 2015 jw_ia

United operates a flight fr om Entebbe to Chicago, wh ere the first leg is handled by Brussels Airlines. We couldn't check in, because Brussels couldn't find our confirmation using United's confirmation code. We nearly missed the flight while holding in our hand, a printed confirmation that I had re-confirmed (by phone) twice prior. The last confirmation call I made was about 24 hours before the flight. United said, "present your passport and the confirmation number at the desk of Brussels Airlines and this will get you checked in." This was a complete lie. Fortunately, the guy at the Brussels desk was smart enough to know who to call and got us through 15 minutes before the flight was scheduled to depart. I swear, this company is staffed with idiots, operated by morons and lead by utter fools. I don't know how they stay in business.

13 May 2015 Steven Liu

Worst flying experience ever. United Cancelled our connection flight and did not let us know until we've landed at the transit airport. Turns out the plane never took off from the other airport hours ago. They could have told us prior to us boarding the first plane (which was delayed anyways), but no, we had to spend overnight at a strange city(Denver), lost a day and hotel deposit of our vacation at the final destination (Hawaii) with no amenity. Instead of offering compensation, we had to beg for it afterwards through email (not even a phone# to call!). And all we get is $200 travel voucher means we have to spend more money if we ever want to fly with them again. And they have refused to make any further accommodation with any ensuing conversation. Very disrespectful to their "valued customers". And the seats on this plane were the tiniest ever. I am only 5"11 and my knees are touching the seat before me. We also had to sit separately with crying babes on our ears with the rebooking- a total nightmare!

All Reviews of United Airlines

United Airlines Discussion:

07 April 2016 Guest

Guest : Not good response AT ALL to Brussels crisis!! I was in an African country where one of the only two flights out was thru Brussels. After first being told to contact Brussels Air directly because they had no idea what was going on, I Waited it out until they announced airport would not be open for my flight day. The only option United offered me was 5 ( yes FIVE) segments all over the map over three days to get home. They told me it was because no seats were available in my fare class (Y), which was a ridiculously expensive full fare fully refundable to begin with! Ended up taking advantage of that refund and flying Delta, who got me out with one connection. United rebooked my flight out of Brussels two days in a row only to cancel a few hours later. They again proposed rebooking on the third day. When I objected they found a flight out of London. No one from United ever showed up at the shelters, unlike the other airlines.

28 March 2016 Guest

Not good response AT ALL to Brussels crisis!! I was in an African country where one of the only two flights out was thru Brussels. After first being told to contact Brussels Air directly because they had no idea what was going on, I Waited it out until they announced airport would not be open for my flight day. The only option United offered me was 5 ( yes FIVE) segments all over the map over three days to get home. They told me it was because no seats were available in my fare class (Y), which was a ridiculously expensive full fare fully refundable to begin with! Ended up taking advantage of that refund and flying Delta, who got me out with one connection.

26 January 2016 Guest

Unbelievable Jet Blue flieis a friend out Sunday night by sending them on a but to Newburgh and flyng to Florida. United cancels my Monday flight puts me on a Tuesday flight and then cancels that one and says it is weather. and the next flight available is Thursday total incompetence

02 January 2016 Guest

Guest : On the week of 2/8/15 I tried to book tickets through your website to BFL; however, when it came to the payment page, the payment would not process and it suggested to contact UA via phone. The agent also tried to book my flight; however, for whatever reason, she was not able to process the payment due to some error in the system. For these reasons, I searched different websites and purchased tickets through farebuzz.com. On 2/14/2015 my kids and I, went to the airport, checked-in and received our tickets. As they started to board the plane we were told that the flight was oversold and that we didn't have seats. A man named Kevin tried his best to have people volunteer to take another flight. Two people volunteered to take another flight and received $500 in traveling vouchers. We were not allowed to fly b/c of no seats. Kevin changed our flights to leave from JFK to SFO and then leaving to BFL the next day. He stated that we would be booked in a hotel. He also gave us traveling vouchers. After several hours, we were driven to JFK to wait more hours on a flight from AA just to find out the flight was cancelled due to the weather. Upon calling UA, the agent indicated that we would not be able to fly out until 2/16/15. I asked for a full refund plus the taxi fare I paid for to and from the airport. WORST AIRLINE YET.... JUST AS BAD AS AMERICAN AIRLINES.................... DO NOT FLY.....GO TO JETBLUE THEY TREAT YOU BETTER, OFFER FOOD, AND PRETEND THEY LIKE THEIR JOBS. As of today, I am allegedly receiving "what the ticket was worth" not what I paid for, tax or the difference in fair. I find this highly unfair for a mistake on behave of the airline. I am being shorted almost 1000 dollars because of this mistake. Meanwhile, other passengers benefited from it. I used the vouchers to fly form PHL and paid over 800 for a 1 way ticket to fly the next day. I spent over 4 hrs talking on 3-4 on different days to UA to obtain a full refund. This is extortion on behalf of your airline. The holiday was ruined and so was our vacation. WHY DOI HAVE TO PAY FOR A MISTAKE UNITED AIRLINE MADE? Hello, A few days ago I had a similar problem with UA at Newar Airport. The flight was overbooked and they asked for volunteers to change to a different flight. I did not volunteer...this man Kevin M. called my name, so I would identify myself on the counter....I was forced to take a different flught, NO COMPENSATION. He assured my bags will be on the flight with me....no such thing... I want to file a formal claim on the situation I was just wondering if it was the same Kevin. My email is helga_m@hotmail.com

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