American Airlines

Country: USA
Largest air carrier in the world, U.S. domestic and international services
IATA code: AA
ICAO code: AAL
Phone number: +1 817 967 15 77
Fax number: +1 817 967 38 16
Web-site: www.aa.com
Year established: 1934
Main bases and hubs: Dallas Fort Worth - DFW, Miami - MIA
Fleet: Airbus A300, Boeing 737-800, Boeing 757-200, Boeing 767-200, Boeing 767-300, Boeing 777-200, McDonnell Douglas MD-80

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13 February 2008 05:02:28 L Brower

Check-in problems for AAdvantage members. We have battled this since Spring 2007 when the system was changed to "prevent abuse by some members." Now, the computer recognizes the AAdvantage status of the first person on the reservation - all others are simply "companions." My husband and I are both ExPlat. members, but the computer will not read me as having any status of my own, therefore, if we receive a complementary upgrade prior to check-in, we cannot check-in on line or at a kiosk. It says that we need upgrade credits. Since neither of us earn credits anymore (due to the ExPlat status), the computer will allow him to check in, but not me. I've written and written to Customer service but no feedback. Otherwise we love American Airlines.

American Airlines

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