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Home / World airlines / Japan / Japan Airlines - JAL

Japan Airlines - JAL

Country: Japan
The largest airline in Japan, domestic and international services from Tokyo
IATA code: JL
ICAO code: JAL
Membership in the alliance: Oneworld
Head office: 4-11, Higashi Shinagawa, 2-Chrome, Shinagawa-ku, Tokyo, 140-8605, Japan
Phone number: +81 3 5460 3109, 81 3 6733 3062
Fax number: +81 3 5460 3108
Year established: 1951
Main bases and hubs: Osaka International, Tokyo Haneda, Tokyo Narita International
Fleet: Boeing 737-800, Boeing 767-300, Boeing 777-200, Boeing 777-300, Boeing 787-8, Boeing 787-9, McDonnell Douglas MD-90

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Japan Airlines - JAL. Airline code, web site, phone, reviews and opinions.
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Reviews & Opinions of Japan Airlines - JAL:

27 October 2015 Guest

Wow, What a suprise! I flew them from Bangkok to Japan and was so impressed by there great attidutes by the flight attendents, because there customer servise on the phone are the rudist people i ever talked too. but this is about te flight. the plane was clean and new but the staff was always their for you and sometimes you had 2 or 3 come to make sure your ok. the flight attendents all looked so beatiful and classy loved the flight. I am from the US and wish those Airlines would take a lesson from some Asian Airlines. so to e JAL i one of the best

07 March 2014 Augustine Tan

We were involved in the aircraft congestion in Haneda Airport due to the snow storms in early February and had to suffer a flight delay of some 34 hours. Despite the fact that we were issued boarding passes and therefore considered to be transit passengers in JAL's care custody and control, no assistance by way of ground staff assistance or assistance with hotels or meals was provided. We had to fret for ourselves in a country where English is not widely spoken. Never again, JAL

04 March 2008 Guest

Singapore ЦTokyo Ц Singapore: For the trip to Japan, I was quite surprised that on this overnight route there was Magic II with movies. Given that this is a night flight and virtually everyone seemed to doze off eventually on the somewhat firm seats, I had quite a comfortable trip and a good night's sleep. Except for the hitch where the stewardess mistook my drink order, they're the nicest and most discreet crew. With hot towels commonplace among airlines, JAL takes it one step further with an unusual hot plate designed to keep my breakfast warm. Although the fare is quite simple, just porridge and stuff, it came in tip-top condition, further enhancing the experience. For the return trip, IFE was a downgrade to Magic I. No doubt their movie selections are well picked, with Hollywood hits and even Disney shows, but the system that JAL operates on its Asian flights makes me wonder if they should eventually phase out Magic I and II for Magic III on high-density flights to Singapore, as they had did on their planes to Europe and America. The programs seem to keep on reruning monotonously without any audio-video on demand controls. Still the same good courteous service. Virtually every request is tended t, with a smile. Just a word, though: the crew is more generous with alcohol than with soft drinks - water and soft drinks can either come in bottle/cans or small dainty cups, but be prepared to leave some of the wine and sake untouched, as they are quite generous with them. Service is pretty good for an Asian airline, but to compete with SQ and other 5 star airlines on this Asian market, it can consider upping the ante in the economy class by upgrading its inflight entertainment to have complete Audio-Video on Demand, further strengthening its co-operation with the best culinary talents of Japan in the airline meals of whole routes rather than catering only to the more commercially important F and J class passengers (Europe, America and Singapore routes are a best way to start off) and making its seats more plush. And to end it off, JAL cabin crew uniforms are the best.

08 February 2008 R.H.

FRA-TYO-FRA in economy on 777. Check-In and boarding were less chaotic than elsewhere. Seat pitch on the narrow side, but ok. The crew was attentive and effective. They had a big smile for you as well as some drinks and snacks for those not sleeping. And you didn't have to beg for blankets. IFE (magic- III) was excellent with a huge collection of games, video channels and music. Now the best part was the meals : they use special trays to keep your dish warm for a longer time, and it works. They had a japanese choice on the return flight and that was awesome. And they're generous with asahi beer, too.

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Japan Airlines - JAL Discussion:

05 May 2017 Oscar Pangilinan

I would like to Thank all the staff who assisted and supported me when I was sick from Narita International Airport to Narita Red Cross Hospital and foe The hotel accomodation at Hotel Nikko. And for arranging our direct Flight from Narita to San Diego CA

07 April 2017 Bruce Mabie

I flew business class in Feb/Mar 2017 yvr/bkk and sin/yvr. I have nothing but good things to say about the in-flight service and crew. The rsvn staff however, in Los Angeles leaves a great deal to be desired and are probably the rudest and most inconsiderate people I have ever dealt with. I could give JAL over $10,000 worth of business class bookings for myself this year but just today am cancelling my next reservation due to the rudeness of the staff in the Jal Los Angels office on 05 April 2017. I spoke at times with 3 different males and after the attitude of the first one I said I wished to speak with someone else. He then [urposely put me on hold and just left me forever. Finally another male came on and said nothing except the "I am now taking over this call" and when I said I wished to speak with the manager or a supervisor he also put me on hold and just left me forever. I eventually hung up, called again and specifically asked for a manager to call me back. No one did so I called again and finally got someone called Irene who was pleasant enough, apologized for what had occurred but did not appreciate the true gravity of just how bad it had been and the action needed to be taken. I booked a flight from yvr/mnl business class with her but she too kept putting me on hold to get answers to what should have been simple questions. I thought that a bit strange for a manager but let it go. I kept reiterating that something had to be done about the 3 males that had treated me so badly and she said it would be addressed but never offered to get back to me with the outcome. Today 07 April I am cancelling the booking. I had planned to make this trip plus a further one to Singapore again in October so after all of them it would have been over $10000CAD. I'm so upset over what occurred on 05 April that I just don't want to pursue JAL at the moment. I may still later on but I want to know the outcome of the disciplinary action, if any, taken on 05 April. I would appreciate some feedback from this from head office as I want to utilize JAL again but am just reluctant until I know what has been done. Thank you.

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