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Home / World airlines / Turkey / Turkish Airlines

Turkish Airlines

Country: Turkey
National airline of Turkey, scheduled domestic and international services
IATA code: TK
ICAO code: THY
Membership in the alliance: Star Alliance
Head office: Turkish Airlines General Management, Building Ataturk Airport, Yesilkoy, 34149 Istanbul, Turkey
Phone number: +90 850 333 08 49
Fax number: +90 212 465 21 21
E-mail: customer@thy.com
Web-site: www.turkishairlines.com
Year established: 1933
Main bases and hubs: Ankara Esenboga International, Istanbul Sabiha Gokcen, Istanbul Ataturk
Fleet: Airbus A310, Airbus A319, Airbus A320, Airbus A321, Airbus A330-200, Airbus A330-300, Airbus A340-300, Boeing 737-700, Boeing 737-800, Boeing 737-900, Boeing 777-300, Embraer 190

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Reviews & Opinions of Turkish Airlines:

28 November 2016 Guest

TURKISH AIRLINES IS THE WORST COMPANY EVER---Customer care services is very bad. Arriving at the airport we are being told that our flight has just been cancelled since 11 days ago without any notification ( no email / no phone calls). And most painful is that the customer service at the airport ( Brussels) is even rude to us and even shouting us for claiming our rights. After facing kind of a wall , we decide unfortunately to take the flight the next day. What happened? the flight departing from Brussels got delayed and consequence we miss our connection flight back to Kinshasa....Decide to call the customer service and a lady replied not even speaking correct French ( please make sure you put good French or English speakers at customer care services), no solution found and forced to stay the all day in Istanbul....My advice : IF EVER you have to travel from BRUSSELS to KINSHASA, PLEASE PLEASE AVOID as much as possible Turkish Airlines

16 June 2016 Guest

Avoid this airline at all costs!!!! Their main hobby is separating passengers from their checked-inn luggage. They do this in a completely systematic and predictable manner. Flew with them twice and, yes, low and behold, the luggage didn't show up at the end of BOTH flights. First time was a domestic flight from Trabzon to Antalya with a connection in Ankara. Second time was from Oslo to Dar Es Salaam via Istanbul. Arriving in Dar, NONE of the passengers travelling from Oslo got their luggage. There were tourists planning to move onwards the following day to join safaris and climbing expeditions to Kilimanjaro + Tanzanians joining their families elsewhere in country. All were left with the clothes they were wearing and nothing else. Luggage? YOK! Holidays screwed up. The whole business of using this airline is a calculated risk, like a Russian roulette.

25 February 2016 Student traveler

Turkish airlines have good services in most cases on their planes but the airport staff are cold and bitter. Sometimes when you ask them a simple question they ignore you and or just say " no English " , well then if they don't know English why the hell are they working in an international airport!!! And in the restaurant when u just want a place to sit they come up to you and basically say " either order something or leave " mean while the bloody restaurant was more than half empty!!! And there is no other place to sit and when u politely say that u just want to sit for a few minutes they tell u go to the food court which is always full and I told him that then he says ," well then u can sit on the floor!!" These people bring shame to their country, rather than showing good Turkish hospitality they treat people like ANIMALS!!! ( Istanbul, ataturk airport)

09 January 2016 Guest

Turkish Air prices might be low, but the cost of all the hassle and stress one must endure in IST airport (worst place to be lost), is not worth the few $ you save. The rudest, impolite and arrogant ground staff I ever encountered. They seriously have a pride issue. Security and concern for passengers' well being is zero. Airport facilities is low key for an Int airport. No free wifi access, unless you have Turkish phone to get your code. The list goes on. All I can advice as a seasoned solo flyer who has experience bad, poor, crappy services elsewhere, particularly in the US, but Istanbul airport and Turkish Airline have surpassed that useful service variance.

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15 January 2017 Guest

Hi, my first time on TA. i simply loved the flight. Friendly cabin crew, neat and generally wonderful experience. I had to eat Pasta all the way from Abuja to New York and back. Now the down side. My bags did not make to Abuja with me and i think it is something to be pissed about. 10hrs New york to Istanbul, another 6hrs Istanbul to Abuja and do not forget that had to stop over in Tunisia to re-fuel. Now the big finish, i had my son that just turned 4 with me. All his clothes and medications ..are in those bags. And you do not want to know the treatment we got in Abuja......after that soooo long of a flight... NOT NICE i just want to have bags in peace

14 January 2017 Guest

I travelled to Africa on Turkish Airlines last 10th January 2017 on Turkish Airlines and have a 19hours lay over in Istanbul. When I arrived to Djibouti all my check in luggage did not arrived on flight with me and when I requested to create a PIR report it took me 1 day to generate the report. Until now 14th January the bag is still missing and everything I check with Turkish Airlines. The staff is providing me the same answer reflected on the world tracer system. Its like hopeless cases and I do not think I will use Turkish Airlines ever again..... This airline will be ban from our company.

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13 January 2017 Guest

Instambul Is The worst And most clostrophobic place i Have ever seen. We lost The connecting flight in instambul coming from Manila january 11 th. Nobody could help us At The AirPort . It took us three hours snd running from one place to The other until we could Get our ticket changed. We got to Miami And our luggage Is missing . There was Nobody to talk to At The AirPort. We submit a report online And now... What Is Néxt? Customer Service cero And people really rude. Worst experiencie flying !

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