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Home / World airlines / Turkey / Turkish Airlines

Turkish Airlines

Country: Turkey
National airline of Turkey, scheduled domestic and international services
IATA code: TK
ICAO code: THY
Membership in the alliance: Star Alliance
Head office: Turkish Airlines General Management, Building Ataturk Airport, Yesilkoy, 34149 Istanbul, Turkey
Phone number: +90 850 333 08 49
Fax number: +90 212 465 21 21
E-mail: customer@thy.com
Web-site: www.turkishairlines.com
Year established: 1933
Main bases and hubs: Ankara Esenboga International, Istanbul Sabiha Gokcen, Istanbul Ataturk
Fleet: Airbus A310, Airbus A319, Airbus A320, Airbus A321, Airbus A330-200, Airbus A330-300, Airbus A340-300, Boeing 737-700, Boeing 737-800, Boeing 737-900, Boeing 777-300, Embraer 190

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Reviews & Opinions of Turkish Airlines:

28 November 2016 Guest

TURKISH AIRLINES IS THE WORST COMPANY EVER---Customer care services is very bad. Arriving at the airport we are being told that our flight has just been cancelled since 11 days ago without any notification ( no email / no phone calls). And most painful is that the customer service at the airport ( Brussels) is even rude to us and even shouting us for claiming our rights. After facing kind of a wall , we decide unfortunately to take the flight the next day. What happened? the flight departing from Brussels got delayed and consequence we miss our connection flight back to Kinshasa....Decide to call the customer service and a lady replied not even speaking correct French ( please make sure you put good French or English speakers at customer care services), no solution found and forced to stay the all day in Istanbul....My advice : IF EVER you have to travel from BRUSSELS to KINSHASA, PLEASE PLEASE AVOID as much as possible Turkish Airlines

16 June 2016 Guest

Avoid this airline at all costs!!!! Their main hobby is separating passengers from their checked-inn luggage. They do this in a completely systematic and predictable manner. Flew with them twice and, yes, low and behold, the luggage didn't show up at the end of BOTH flights. First time was a domestic flight from Trabzon to Antalya with a connection in Ankara. Second time was from Oslo to Dar Es Salaam via Istanbul. Arriving in Dar, NONE of the passengers travelling from Oslo got their luggage. There were tourists planning to move onwards the following day to join safaris and climbing expeditions to Kilimanjaro + Tanzanians joining their families elsewhere in country. All were left with the clothes they were wearing and nothing else. Luggage? YOK! Holidays screwed up. The whole business of using this airline is a calculated risk, like a Russian roulette.

25 February 2016 Student traveler

Turkish airlines have good services in most cases on their planes but the airport staff are cold and bitter. Sometimes when you ask them a simple question they ignore you and or just say " no English " , well then if they don't know English why the hell are they working in an international airport!!! And in the restaurant when u just want a place to sit they come up to you and basically say " either order something or leave " mean while the bloody restaurant was more than half empty!!! And there is no other place to sit and when u politely say that u just want to sit for a few minutes they tell u go to the food court which is always full and I told him that then he says ," well then u can sit on the floor!!" These people bring shame to their country, rather than showing good Turkish hospitality they treat people like ANIMALS!!! ( Istanbul, ataturk airport)

09 January 2016 Guest

Turkish Air prices might be low, but the cost of all the hassle and stress one must endure in IST airport (worst place to be lost), is not worth the few $ you save. The rudest, impolite and arrogant ground staff I ever encountered. They seriously have a pride issue. Security and concern for passengers' well being is zero. Airport facilities is low key for an Int airport. No free wifi access, unless you have Turkish phone to get your code. The list goes on. All I can advice as a seasoned solo flyer who has experience bad, poor, crappy services elsewhere, particularly in the US, but Istanbul airport and Turkish Airline have surpassed that useful service variance.

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Turkish Airlines Discussion:

20 November 2016 Dr. Abraham Melkonian

We had a reservation for 3 passengers on Oct 14th from Amsterdam airport to Tirana -Albania , these passengers hold Netherlands travel documents used to travel to European countries before without any visa, 3 hours before the departure and boarding at the airport, Turkish airlines refused to board them and said that they need visa, and said if they want to be boarded they can pay 1000 Euro ( Each), when they complaint they said we cannot do nothing and you have to contact your travel agency, at that time we contacted travel agency and Albanian foreign ministry and they confirmed that there would be no need for visa for these passengers, we also contacted Albanian embassy in Netherlands sending the travel documents and asking for visa and explaining the issue and we were told that there would be no visa needed for these passengers at all, we have been in contact with Turkish airlines since than asking to receive the refund for the tickets and the compensations but so far they just said we cannot refund your payment because these passengers carried Netherlands Travel documents and needed visa!!!, this is the situation after more than one month and we need our payment and about $150.00 as compensation to be paid urgently

20 November 2016 Guest

I havent yet received my baggage. our destination was from Francisco to Istanbul to kabul. its been six days since our arrival and I contacted my times within this duration to the airport still nothing +ve. I kindly request u to cooperate me in this field. the tag number is TK 710685

12 November 2016 Samira Fabrics (Pvt) Ltd, Pakistan

Dear Hmeria Ozbek /CARGOTRACKING. Many thanks for your reply. But your reply is not clear. Can you please urgently help for: We disptched 3 cartons under your airway bill no. 235 0682 8452 fr om Pakistan to Lyon Saint Exupery in France. only 2 cartons were dispatched from IST to Lyon saint Exupery France and 1 carton is missing and we are facing heavy problem due to your handling, we are regular exporter from Pakistan to France. Please urgently provide your clear under standing WH ERE IS THE 3RD CARTON of this consignment because this missing 3rd carton pertaining goods value is US$:4000.00 We would be highly appreciate if you please provide us exact status. Await your co-operation feed back. Regards, Maqbool Ahmad. Samira Fabrics Our website address is: www.samirafab.com e-mail address is: maqbool@samirafab.com cell no. 0092 300 7605866

29 October 2016 Guest

Turkish Airlines and Istanbul Airport are nasty places, dirty and no concern about health conditions or cleaning. They are rude and without any kind of concern for customers. Try to avoid this airport from now on.

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