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Home / World airlines / Turkey / Turkish Airlines

Turkish Airlines

Country: Turkey
National airline of Turkey, scheduled domestic and international services
IATA code: TK
ICAO code: THY
Membership in the alliance: Star Alliance
Head office: Turkish Airlines General Management, Building Ataturk Airport, Yesilkoy, 34149 Istanbul, Turkey
Phone number: +90 850 333 08 49
Fax number: +90 212 465 21 21
Year established: 1933
Main bases and hubs: Ankara Esenboga International, Istanbul Sabiha Gokcen, Istanbul Ataturk
Fleet: Airbus A310, Airbus A319, Airbus A320, Airbus A321, Airbus A330-200, Airbus A330-300, Airbus A340-300, Boeing 737-700, Boeing 737-800, Boeing 737-900, Boeing 777-300, Embraer 190

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Reviews & Opinions of Turkish Airlines:

16 June 2016 Guest

Avoid this airline at all costs!!!! Their main hobby is separating passengers from their checked-inn luggage. They do this in a completely systematic and predictable manner. Flew with them twice and, yes, low and behold, the luggage didn't show up at the end of BOTH flights. First time was a domestic flight from Trabzon to Antalya with a connection in Ankara. Second time was from Oslo to Dar Es Salaam via Istanbul. Arriving in Dar, NONE of the passengers travelling from Oslo got their luggage. There were tourists planning to move onwards the following day to join safaris and climbing expeditions to Kilimanjaro + Tanzanians joining their families elsewhere in country. All were left with the clothes they were wearing and nothing else. Luggage? YOK! Holidays screwed up. The whole business of using this airline is a calculated risk, like a Russian roulette.

25 February 2016 Student traveler

Turkish airlines have good services in most cases on their planes but the airport staff are cold and bitter. Sometimes when you ask them a simple question they ignore you and or just say " no English " , well then if they don't know English why the hell are they working in an international airport!!! And in the restaurant when u just want a place to sit they come up to you and basically say " either order something or leave " mean while the bloody restaurant was more than half empty!!! And there is no other place to sit and when u politely say that u just want to sit for a few minutes they tell u go to the food court which is always full and I told him that then he says ," well then u can sit on the floor!!" These people bring shame to their country, rather than showing good Turkish hospitality they treat people like ANIMALS!!! ( Istanbul, ataturk airport)

09 January 2016 Guest

Turkish Air prices might be low, but the cost of all the hassle and stress one must endure in IST airport (worst place to be lost), is not worth the few $ you save. The rudest, impolite and arrogant ground staff I ever encountered. They seriously have a pride issue. Security and concern for passengers' well being is zero. Airport facilities is low key for an Int airport. No free wifi access, unless you have Turkish phone to get your code. The list goes on. All I can advice as a seasoned solo flyer who has experience bad, poor, crappy services elsewhere, particularly in the US, but Istanbul airport and Turkish Airline have surpassed that useful service variance.

07 December 2015 Guest

Horrible customer service. My son was catching a connecting flight to Boston from Istanbul. He had to go through security and security was extremely backed up. He tried to alert someone he had a flight to catch to no avail and missed his flight, through no fault of his own. Turkish Airlines made him buy an entirely new ticket at an exorbitant rate without credit for the ticket he already had. The flight was the following day and they told him he had to leave the airport, so he had to get a visa and then find a place to stay. I filed a complaint 9/20, almost 3 months ago, and the only response is that they "appreciate my patience" or that "someone will get back to you." It was bad enough they left my son stranded in Istanbul; it is outrageous that they will not respond. I thought I would get more response by writting on Twitter....this time I got canned messages saying how sorry they were, and to be patient. Their complete disregard for customer service is outrageous. I wish I had read the reviews before booking. Does anyone know any other recourse?

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24 October 2016 Kimberly Nguyen

I travel from Vienna to Houston and Turkish airline lost my luggage. It's been 48 hrs. I have called 817_233_3517 several times without any answer. Does anyone jave the same problem ?

14 October 2016 Guest

Check in on line what a joke takes about 50 attempts,so infuriating

14 October 2016 Ionita Dinca

am pregnant in almost 7 month, I fly from Bucharest to istanbul, istanbul-tokyo it was bad weather when i leave from Bucharest windy and rainy almost all flight was turbulence it was kind of stressing, finally i arrived to istanbul take the plane for tokyo, what i want to say is that i was very tired, the plane was full my handbag was kind heavy so i prefer to let it near my foot, the stewardess come to me and said with a tone not so kind that i must put my bag up, i thought she will help me but she didn't so i put it under the chair like usually and she come again tell me same thing, with the same tone not helping at all, soon come another attendat and i ask her to help me with the bag but she said to wait but didn't come back, so i must do it by my self. I was really tired had no power to push the up door(is kind heavy when you open it and close it specialy when you're pregnant in 7 month you feel it more heavy and if you're not tall more worse).It take 2 minute to do that but no one of them didn't want to do it. And one more bad experience with turkish when i leave japan via istanbul i had 5 month pregnancy, i ask the attendat if i can move couse i notice 3 chairs not occupaid, telling me to wait and didn't come back with a answer, and that chair was not occupaid all the flight, i notice when i have to go to bathroom. That's my bad experience and i want it to share it hope no pregnant women have to do with this situation.

11 October 2016 Guest

Hi, my Nmae are Majok Abraham Mabior from South Sudan and a student under Turkey scholarship this yea. This is my MAJOKABRAHAM MABİOR, 16SS000175; You send me the Reservation email but due to poor internet services here in South Sudan, I missed the dateline but I havr reply the email accordingly.

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