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Home / World airlines / China / China Eastern Airlines

China Eastern Airlines

Country: China
Major airline in China, extended domestic and international services
IATA code: MU
ICAO code: CES
Membership in the alliance: SkyTeam
Head office: 2550 Hongqiao Road, Hongqiao International Airport, Shanghai, 200335, China
Phone number: +86 21 6268 6268
Fax number: +86 21 6268 6116
E-mail: xyang@ce-air.ru
Web-site: www.flychinaeastern.com
Year established: 1988
Main bases and hubs: Shanghai Pudong International, Shanghai Hongqiao International
Fleet: Airbus A300, Airbus A319, Airbus A320, Airbus A321, Airbus A330-200, Airbus A330-300, Airbus A340-300, Airbus A340-600, Boeing 737-700, Boeing 737-800, Embraer ERJ-145

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China Eastern Airlines. Airline code, web site, phone, reviews and opinions.
Copyright Tone Lee

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Reviews & Opinions of China Eastern Airlines:

11 February 2016 Patricia Malloy

The flight attendants were more then courteous ,, as for the seats were so small and cramped for a 15 hour flight it's awfull, no leg room either, so if you are tall make sure you get an aisle seat. Food was reasonably ok. They should at least give an American choice we don't all eat Chinese morning noon and night.

15 August 2015 Guest

TERRIBLE SERVICE. Takes away the fun of traveling as if traveling is not bad enough. China Eastern Airlines needs new management or be taken out of Sky Team Alliance partners. Out of all the flight attendants, there was only one steward who showed courtesy on my first and last flight with this airline. The rest especially the females were PLAIN RUDE. The airlines surely can use some kind of retraining for these flight attendants. I know there are many rude passengers (I even witnessed a fight in one of the Chinese international airport) but they have no right to assume all passengers are rude. Many of us have been raised properly and are not difficult to deal with. What happened to the costumer's value? I haven't lived in China and I sure hope these so called flight attendants do not reflect the country cultural attitude. I'd like to believe that China Eastern Airlines will get better in the future but until then, "I STRONGLY ADVICE ANYONE TO NOT FLY IN THIS AIRLINE UNTIL THEY CAN FIGURE OUT HOW TO GIVE BETTER SERVICE".

12 August 2014 Guest

Worst airline ever, DO NOT TRAVEL!! I had a connecting flight with this airline from Shanghai to Australia. As per usual, the previous flight with Chinese Eastern was delayed (by more than 6 hours), meaning I missed the connection. No accommodation was offered for the night that I had to spend at the airport. I also had to fight tooth and nail to get on the next flight at the same time the following evening (initially, they told me no seats were available, when I argued and asked to speak to a manager, a seat magically appeared). They subsequently did not book the seat that they promised. I had to ring back another 3 times and ask to speak to more managers to finally get a confirmed seat. Luckily I am fluent in mandarin. For an English speaker, forget it, as a lot of their services over the phone do not offer English service. In addition, after I made a complaint to their complaints line (again only Chinese available so non-Chinese speakers are basically not entitled to complain...), they promised response within 13 business days. I waited 20 business days and got no response. When I rang up to follow up, they claimed they could not find my complaint log. So again, I asked to speak to a manager at which point they suddenly found the log and then "promised" to resolve and call back within 2 days. As expected, I did not hear from them again. I'm so * and fed up I have basically given up. This airline does not even know what customer service is!! Am I able to take this to some sort of ombudsman? Any advice would be appreciated!

01 March 2014 Guest

Impossible to get in contact with a representative , very poor customer service!

All Reviews of China Eastern Airlines

China Eastern Airlines Discussion:

29 November 2016 Scotia McKinlay

Left my cell phone in the pocket of the flight, CES208, from Toronto to Shanghai. Or from Shanghai to Bangkok. Please send to my home address: 1322 Sprucedale Avenue, London, Ontario, Canada N5X 2N8

01 November 2016 Guest

mostly the flight i experienced, some were allowing me to fly even less than an hour of departure time scheduled. complain to the main office and ask for compensation Eticket 7811795461379 : I missed my. Flight last october 28,2016 not because i want an incodent happen on the road going to the airport. The lane was not moving at all due to accident so the moment i got at the airport its already 3:00 and my flight is at 4:25. The didnt let me go because they said im late but its outof my control i leavemy house early and i have time enough but because of this i got there by 3 pm. I talk to the guy on the front desk but he didnt listen to me or give me a chance to explain.

31 October 2016 Eticket 7811795461379

I missed my. Flight last october 28,2016 not because i want an incodent happen on the road going to the airport. The lane was not moving at all due to accident so the moment i got at the airport its already 3:00 and my flight is at 4:25. The didnt let me go because they said im late but its outof my control i leavemy house early and i have time enough but because of this i got there by 3 pm. I talk to the guy on the front desk but he didnt listen to me or give me a chance to explain.

06 August 2016 Guest

lost luggage very bad

Discussion of China Eastern Airlines

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