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Home / World airlines / Singapore / Singapore Airlines

Singapore Airlines

Country: Singapore
National airline of Singapore, worldwide international services
IATA code: SQ
ICAO code: SIA
Membership in the alliance: Star Alliance
Head office: 2 Orchard Turn #04-05 ION Orchard Singapore 238801 (Above Orchard MRT station), Singapore
Phone number: +65 6223 8888
Fax number: +65 6490 0596
Year established: 1947
Main bases and hubs: Singapore Changi
Fleet: Airbus A330-300, Airbus A340-500, Airbus A380, Boeing 777-200, Boeing 777-300

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Reviews & Opinions of Singapore Airlines:

08 August 2014 Kevin

I am very surprised to read any thing negative about Singapore Airlines. I have flown with many other carriers around the world, both in Economy and Business Class and I always come back to SIA. I fly regularly, every six weeks or so, with SIA between Australia and Asia and my experience with them has been nothing but fantastic. The ground crew and the flight crew treat each passenger with respect and warm courtesy and do every thing possible to make the flight comfortable and enjoyable. And Changi airport, what can one say except that this is the best airport in the world in which to transit. Well done SIA.

30 January 2013 Guest

Very good service, but some of the planes are old and worn

12 July 2012 Guest

will never travel with them again,they lost my suitcase between Singaore (their own hub) and HongKong on a business class flight from London-Sing-HK. Showed little interest, had to call everyday to get info, suitcase never returned, left with nothing on a long business trip and had to buy new stuff. Then had to chase them once in UK to force them to provide refund. Made a derisory offer and now going legal. Best airline in Asia, what a joke!!! Virtually no out of cabin customer service once things dont go according to plan and everyone single employee tries to pass the buck.

27 May 2012 Nicki

I spent much time researching the best airline option for flying fr om Perth to London alone (my husband) with a 3 year old and a 10 month old. I chose Singapore Airlines ahead of our usual Qantas patronage because everyone seemed to say they treated you better with kids on SQ AND importantly gave you a bassinet up to 14kg, wh ereas Qantas has a very strict 9 month cut-off regardless of weight. What a mistake. We will never fly SQ again!! We booked a bassinet through the travel agent and phoned the day before to confirm it, we were told it was first come first served so be there when check-in opened ie. 3 hours before take-off. We duly did so, yet were told no bassinet was available because we had not booked one (lie) and they had all been allocated already - a clear lie somewhere given only 1 baby had checked in before us. From there the lies flowed thick and fast; I refused to give up and suddenly a bassinet seat became available on the Perth-Sing leg!! But they fobbed us off on the Sing-London leg by claiming they had no ability to change seating and that would have to be done in Sing. I made them call ahead to ensure the reallocation was done and they promised that my husband would be paged in Sing and given his new boarding passes - another lie!! He ended up holding the baby for the 13 hour flight to London while trying to juggle food, toilet trips, entertainment, etc for a 3 year old. To make things worse there were spare seats dotted around the plane but no one bothered to try juggle seating to give my husband at least a spare seat to help him, and he gave up trying with the hosties when they didnt seem interested in helping. Shame on you Singapore Airlines, your reputation is a myth, you don't give 2 hoots about your poor customers, and as for the blatant lies I am appalled that you think you can fob off customers like that!! I will tell anyone interested in listening - DO NOT FLY SQ!!

All Reviews of Singapore Airlines

Singapore Airlines Discussion:

18 October 2016 Donald Matthews

I wish to complain about your refund service.I booked a business class fare on your Airline from auckland to Chiang Mai Thailand Ref 5jllyj returning on Qantas thru Sydney .Due toast minute health problems I had to cancel my Flights. The Qantas sector was refunded to my credit card within two weeks .I have been trying to get satisfaction via web jet but after many weeks and about 18 emails and a number of trips to my bank to see if the refund has been credited.I desperation I am contacting you direct .I find it hard to accept that one of the best Airlines in the world can be so slack in customer service.Can you please check and advise promptly Thanks,

24 April 2016 Guest

this is extremely frustrating and it is not the first time it has happened. i live in germany, but have my main bank account in the uk. the site won't let me pay for the flight here in germany with a uk debit card..

21 April 2016 Valerie Beal

I travelled with you on flight number SQ317 on the 18th February to Brisbane and was violently sick with Salmonella poisoning, which was due to eggs being served with the yoke still runny. I had nothing to eat for at least 20 hours before I got on the flight, so I know it wasn't anything else I had eaten. I lost 10 days of my holiday and so I tried to up sell my ticket so I could extend my stay, this was suggested by your office. When I went to do this I was told I couldn't and had to pay $1.551.21 for another flight home (flight number 236). This is very unfair, I was not ill from anything other than the undercooked eggs, which the pharmacist and nurse confirmed was the likely cause. I am therefore asking that I either have the money refunded for the extra flight or the taxes returned in full for the flight I had to give up. I always though Singapore airlines were excellent but I am disappointed that standards have slipped. The meal I wanted was not available and the standard of all other meals were very disappointing. My address is 9 Epping Close, Barton Seagrave, Kettering, Northamptonshire, England. Tel 01536 726600. Your response would be welcome.

17 December 2015 Guest

I was threatened discriminated against, left in the * literally by he staff of the airline.

Discussion of Singapore Airlines

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