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Home / World airlines / United Arab Emirates / Etihad Airways

Etihad Airways

Country: United Arab Emirates
National airline of the United Arab Emirates, services to Asian and European destinations
IATA code: EY
ICAO code: ETD
Head office: New Airport Road, PO Box 35566, Head offise, Khalifa, Unated Arab Emiratesew Airport Road, PO Box 35566, Abu Dhabi, Unated Arab Emirates
Phone number: +97 125 11 0000
Fax number: +97 125 05 8111
E-mail: info@etihad.ae
Web-site: www.etihad.com
Year established: 2003
Main bases and hubs: Abu Dhabi International
Fleet: Airbus A319, Airbus A320, Airbus A321, Airbus A330-200, Airbus A330-300, Airbus A340-500, Airbus A340-600, Airbus A380, Boeing 777-200, Boeing 777-300, Boeing 787-9

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Etihad Airways. Airline code, web site, phone, reviews and opinions.
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Reviews & Opinions of Etihad Airways:

03 September 2016 Jim C

I travelled first class from Melbourne to Abu Dhabi on 1 Sept and then business class Abu Dhabi Frankfurt on 2 September (connecting flight). Etihad lost both my bags. I have a PIR but it says tracking continues. The Frankfurt contact number does not get answered and wont return my calls when I leave a message. I have had no contact from the airline. This is the most appalling customer service, let alone the ineptitude of losing bags and then being unable to find them. Why wont you contact me etihad? Is this how you treat first class customers???

22 August 2016 Guest

I thought it was a serious airline but defenitely is NOT 3 days later they cannot tell me where is my luggage

21 July 2016 Guest

I had the misfortune of travelling on this terrible airline on 18th July fr om JFK to Mumbai via Abu Dhabi on flight number EY 102 and EY 204 respectively. The airline has misplaced one of my two bags. On filing a complaint at Mumbai airport, I was told that the bag was on the next flight to Mumbai and would be returned to me that very night and I would be called and updated regularly regarding the status of my lost bag. Not only was I not called and informed anything, when I tried calling the number provided to me, I was put on hold for more than an hour and finally no one took my call. I have spent all day trying different numbers to get in touch with Etihad until finally I called the booking office who informed me that they have no idea where my bag is. This kind of customer service is ridiculous and has caused me immense inconvenience. Not only are all my personal belongings in that bag, including a suit for a very important interview- which I have to buy a new one for but all the gifts that I have bought for my family are all misplaced. I had to come home after an entire year empty handed with nothing to give to my loved ones because of Etihad's carelessness. The least that Etihad can do is call and update me or at least answer my call when I want to find out where my bag is an give me a better answer than 'we have no idea wh ere your bag is'. I'm so sorely disappointed by this service and hope that my bag comes soon and with all its contents intact. I have already filed a property irregularity report and my baggage claim number is 4607EY220062.

19 February 2016 Nagarjuna

Worst experience 1. 8 hours Flight delay. 2. Baggage delivered after 5 days. 3. No reply to the mails. I have never seen such bad experience. RQID:421935 Regards, Nagarjuna

All Reviews of Etihad Airways

Etihad Airways Discussion:

17 January 2017 Guest

Hello etihad its has been 46 days gone still i am begging For my compensation amount they told me to send the Bill and all i send them mumbai and kuwait but they are still sleeping when i call in your mumbai office operator said sir dont Call send us mail when i send mail no reply whats going on BOMEY24184 file no.

17 January 2017 Debaleena Saha

Debaleena : Hi...I have flew from India to JFK airport via Abu Dhabi on 16th January, 2017. I lost one of my bags. I have registered the claim with reference number JFKEY14604. The etihad services said the bag has loaded at abu dhabi but I did not get the bag at JFK. I tried calling JFK baggage services several times but nobody picked up. Please help me out with this, as the bag has all the original valuable documents in it which I require urgently. Hello...please let me know of any update as soon as possible. This is the 1st time I had traveled through Etihad and the experience was so bad that i will never fly with this airline Etihad.

17 January 2017 Santosh Kumar

Respected Sir, I would like to bring to your notice my case of lost baggage. I was travelling from Delhi to ljubljana via Abu Dhabi and Munich. However, my luggage could not reach the destination. Kindly look into the matter because that is the sole baggage i am carrying. Booking Reference: Z24JHT Flight Ticket-EY/ETKT 607 1128122623-24 Flight Details: Date 16 January EY 7603, Abu Dhabi arrival at 0650 hours. EY 003 , Munich arrival at 1310 hours. Luggage details: Colour- * Blue Dimension-70X45X35(cm) Suitcase with wheels The baggage contains several valuabe items. Kindly handle the matter at earliest.

17 January 2017 Debaleena

Hi...I have flew from India to JFK airport via Abu Dhabi on 16th January, 2017. I lost one of my bags. I have registered the claim with reference number JFKEY14604. The etihad services said the bag has loaded at abu dhabi but I did not get the bag at JFK. I tried calling JFK baggage services several times but nobody picked up. Please help me out with this, as the bag has all the original valuable documents in it which I require urgently.

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