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Home / World airlines / United Arab Emirates / Etihad Airways

Etihad Airways

Country: United Arab Emirates
National airline of the United Arab Emirates, services to Asian and European destinations
IATA code: EY
ICAO code: ETD
Head office: New Airport Road, PO Box 35566, Head offise, Khalifa, Unated Arab Emiratesew Airport Road, PO Box 35566, Abu Dhabi, Unated Arab Emirates
Phone number: +97 125 11 0000
Fax number: +97 125 05 8111
E-mail: info@etihad.ae
Web-site: www.etihad.com
Year established: 2003
Main bases and hubs: Abu Dhabi International
Fleet: Airbus A319, Airbus A320, Airbus A321, Airbus A330-200, Airbus A330-300, Airbus A340-500, Airbus A340-600, Airbus A380, Boeing 777-200, Boeing 777-300, Boeing 787-9

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Etihad Airways. Airline code, web site, phone, reviews and opinions.
Copyright Mark Kwiatkowski

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Reviews & Opinions of Etihad Airways:

03 September 2016 Jim C

I travelled first class from Melbourne to Abu Dhabi on 1 Sept and then business class Abu Dhabi Frankfurt on 2 September (connecting flight). Etihad lost both my bags. I have a PIR but it says tracking continues. The Frankfurt contact number does not get answered and wont return my calls when I leave a message. I have had no contact from the airline. This is the most appalling customer service, let alone the ineptitude of losing bags and then being unable to find them. Why wont you contact me etihad? Is this how you treat first class customers???

22 August 2016 Guest

I thought it was a serious airline but defenitely is NOT 3 days later they cannot tell me where is my luggage

21 July 2016 Guest

I had the misfortune of travelling on this terrible airline on 18th July fr om JFK to Mumbai via Abu Dhabi on flight number EY 102 and EY 204 respectively. The airline has misplaced one of my two bags. On filing a complaint at Mumbai airport, I was told that the bag was on the next flight to Mumbai and would be returned to me that very night and I would be called and updated regularly regarding the status of my lost bag. Not only was I not called and informed anything, when I tried calling the number provided to me, I was put on hold for more than an hour and finally no one took my call. I have spent all day trying different numbers to get in touch with Etihad until finally I called the booking office who informed me that they have no idea where my bag is. This kind of customer service is ridiculous and has caused me immense inconvenience. Not only are all my personal belongings in that bag, including a suit for a very important interview- which I have to buy a new one for but all the gifts that I have bought for my family are all misplaced. I had to come home after an entire year empty handed with nothing to give to my loved ones because of Etihad's carelessness. The least that Etihad can do is call and update me or at least answer my call when I want to find out where my bag is an give me a better answer than 'we have no idea wh ere your bag is'. I'm so sorely disappointed by this service and hope that my bag comes soon and with all its contents intact. I have already filed a property irregularity report and my baggage claim number is 4607EY220062.

19 February 2016 Nagarjuna

Worst experience 1. 8 hours Flight delay. 2. Baggage delivered after 5 days. 3. No reply to the mails. I have never seen such bad experience. RQID:421935 Regards, Nagarjuna

All Reviews of Etihad Airways

Etihad Airways Discussion:

08 December 2016 Guest

Hey, What is the file registration no. to track lost luggage?

07 December 2016 Ayan

Hello@Etihad Airways, I travelled first time with Etihad Airways and now I am facing horrible consequences for this journey. I lost my baggage on 03.12.2016 on Delhi Airport and I have seen some other passengers did not receive their baggage too on same day. My file reference number is DELEY25455. Now I am calling each and every day to Etihad Airways customer care number who are supposed to provide answer for mishandled baggage. I am burning out INR 50 to 60 each and every day to speak with them but sometimes you have to wait for 20 to 25 mins to get their valuable answer. I am really frustated now and don't have any words left for Etihad Airways and ofcourse I will never fly with this airlines except my return journey to Hamburg. I will definitely share my experience with friends and colleauges so that they should not face the same problem like me.

07 December 2016 Guest

Hi sir i lost my baggage on 4 dec abu dhabi to mumbai still my one bag Missing and m faceing too much truble plz help me here i have return flight on ,15 dec so plz check my baggage asap. aamir.afn@gmail.com " 4607EY152164" "4607EY152163"

01 December 2016 Nagaragan Muthuselvan

My file reference number is IADEY11562 and flight number EY131 arrived washington D.C on sunday nov 27 . My one baggage is missing and i have no clue untill today . any response to this message is appreciated ! etihad is not picking up the call and we see no response on our baggage

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