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Home / World airlines / Australia / Virgin Australia

Virgin Australia

Country: Australia
Australian leading low-cost airline, former name is Virgin Blue
IATA code: DJ
ICAO code: VOZ
Head office: 56 Edmondstone Road, Bowen Hill, Brisbane, Queensland, 4006, Australia
Phone number: +61 7 3295 3000
Fax number: +61 7 3839 4024
E-mail: reception@virginblue.com.au
Web-site: http://www.virginaustralia.com/au/en/
Year established: 2000
Main bases and hubs: Brisbane, Canberra, Darwin International, Melbourne, Perth, Sydney
Fleet: Airbus A330-200, Boeing 737-700, Boeing 737-800, Embraer 170, Embraer 190

Traveller Rating:

Virgin Australia. Airline code, web site, phone, reviews and opinions.
Copyright George Canciani

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Reviews & Opinions of Virgin Australia:

12 August 2015 Guest

I recently returned from Perth to Melbourne on flight VA690, and I thought the flight was enjoyable and relaxing. I thought the airline was definitely more organised compared to my previous flight to Perth with QANTAS. The food was adequate, being a vegetarian wrap, and a Indian lamb dish. Each dish was served with caramel mousse, a bread roll and a little bottle of water. Other drinks, such as lemonade, beer, orange or apple juice and sparkling mineral water, were also served. The entertainment selection was incredible! The seat-back screen came with movies that weren't even available on the iTunes Store yet! Fun games, movies, TV shows, music radio and seat-to-seat chat were all included in the entertainment selection on the seat-back screen. For the 3 hrs I was up in the sky, I found myself never saying I was bored. This flight is just one example of the many great flights Virgin Australia send out every day!

24 February 2014 Guest

Compared to Virgin, Qantas are simply amateurs. Virgin give good service at all times from the ground staff to the flight crew. Bravo, would not fly now with anyone else.

10 September 2012 Guest

FANTASTIC AIRLINE!!! Would not fly anyone else domestically in Australia. On time, staff friendly and helpful. Fantastic service. Fares are affordable. I would definitely recommened Virgin Australia to anyone!

24 March 2010 Guest

one of the best airlines

All Reviews of Virgin Australia

Virgin Australia Discussion:

27 December 2014 Guest

Not sure which website you are looking at but Virgin Australia don't deal in UK pounds. You just ring baggage services....

12 November 2014 Tamati

The flights are fine but don't leave an item on the plane when you disembark as i did my reading glasses on 31 October on a flight from Brisbane to Cairns. You won't get your belongings back unless you have deep pockets to pay for the privilege of them actually checking to see if it was found and handed in. According to their website unless i first pay 45 English pounds for them to look in their left behind property bin (or is that a * ?) there will be no search for my glasses. Phone calls to the local Virgin office during their advertised hours go unanswered. Ridiculous. Not impressed.

03 December 2013 Dr DEO

Three of us took a flight fr om Adelaide to Newcastle with a connection via Melbourne on the 3-12-13 @9:30 am & we were told(14 of us ) that they had not expected the Adelaide flight to be on time & as such the flight to newcastle was full.Our baggage was offloaded & we were told to find our to the Jetstar counter at the other end of the Terminal wh ere a flight scheduled @ 1:30pm will take us to Newcastle .At the Jetstar counter we were informed that the only was @3:20pm. Sir Richard Branson is this the way you operate?IWe feel cheated & left high & dry like in a highway robbery.It's a Shame. Dr DEO @drjdeo@ yahoo.com

04 June 2013 Guest

After a Sydney-Christchurch flight I waited half an hour for my bag to appear on the carousel. After all the other bags had been collected, and after further waiting, my bag arrived and it was broken, open, with half of the content spread on the belt. A few items were missing. The Virgin person at the lost luggage counter in front of the carousel, who had witnessed the entire scene, made me fill in a RIP (Property Irregularity Report) and made me sign it but did not countersign it. One copy remained with her, one with me. She also gave me a declaration to be filled in saying I was supposed to email it to Virgin Austrialia within 72 hours. I was also given the phone number of third party (PlaneBiz) I was supposed to call the next day to obtain a ref. number needed for the declaration. I filled in the declaration in the evening and the next day I tried to call PlaneBiz to obtain the ref. number, but no one would answer the phone. So I went back to the airport, and after two hours of asking around and waiting, an unidentified person with a walkie-talkie provided be ref. number so I was able to email the declaration to Virgin Australia the very same day. Two months later I was contacted by Virgin Australia and asked for more paperwork, namely having all the documents signed by a solicitor, sending IDs and other material I had already provided, and sending the receipt for the repaired bag. I followed all the instructions (which took another month) and informed Virgin Australia that the bag had been repaired for free as the warranty had only recently expired and the damage was considered very peculiar by the manufacturer. After that I received a refund refusal as follows (excerpt): "May we advise that liability on the part of the carrier will be considered only if proof is provided that the irregularity occurred during the air carriage. In the absence of a written report informing us of the loss immediately on arrival we assume that the baggage was delivered in good order and condition. We regret we are unable to consider your claim for your missing articles and must decline to offer settlement." Outraged, I sent them (again, for the second time) a copy of the RIP I was made to sign at the airport, at the lost luggage desk by a Virgin Australia person, right in front of the carousel, with my broken, open bag with missing item in plain sight. I received no answer from Virgin Australia and I haven't heard from them since. I double-checked the RIP and noticed that it ends with the following statement: "Completion of this form by the carrier is not an acknowledgement of liability" Which means that I was put through a customer service procedure that was designed to prevent me from obtaining a refund from the beginning. I was clearly mislead on purpose into a useless, tiresome and insulting experience. The flight itself was ok, a little bit late but acceptable. Cabin crew was nice but ground staff at check-in in Sydney was definitely rude. This is an extremely unreliable low cost. It may be worth the money if your fare is really cheap and you're lucky. But should anything happen, you'll be forced to deal with an appalling customer service and you'll lose your time and your money.

Discussion of Virgin Australia

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