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Home / World airlines / Switzerland / SWISS International Air Lines

SWISS International Air Lines

Country: Switzerland
National airline of Switzerland and part of the Lufthansa Group, scheduled services worldwide
IATA code: LX
ICAO code: SWR
Membership in the alliance: Star Alliance
Head office: PO Box, Zurich Airport, 4002 Zurich, Switzerland
Phone number: +41 848 700 700
Fax number: +41 615 823 3 33
Year established: 1975
Main bases and hubs: Basel Mulhouse Freiburg, Geneva International, Zurich
Fleet: Airbus A319, Airbus A320, Airbus A321, Airbus A330-200, Airbus A330-300, Airbus A340-300, Boeing 777-300, Bombardier CS100

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Reviews & Opinions of SWISS International Air Lines:

14 May 2012 Guest

On the 27th April 2012, my daughter and I flew on LX 237 fr om Cairo to Zurich with each one suitcase checked through to London City Airport. Because I bought the tickets separately online, I could not get seats on the same flight so I was booked on LX 460 to LCY at 08.45 on the 28th April 2012 and my daughter on LX 450 to LCY, same day, but at 07.15. LX 450 was initially delayed somewhat, supposedly due to bad weather at LCY, but was then cancelled, even though there was no longer any bad weather at LCY, as all subsequent flights flew as scheduled. When I arrived at LCY, I discovered that my suitcase had not arrived and this was not received by myself until the afternoon of the 1st May 2012, some 3 ½ days late. My daughter was not flown to London until the 15.20 flight, LX 324, over 8 hours late, and then to London Heathrow and not to London City Airport. Furthermore, my daughters suitcase also did not arrive and was only delivered some 2 ½ days later to her hotel on the late afternoon of the 30th April 2012. Her suitcase has been locked but the lock had been broken off and the contents of the bag had clearly been tampered with. Fortunately nothing was missing. The reason for this trip was for my daughter and I to attend, on the afternoon of the 28th April 2012, the 82nd Birthday Luncheon of my mother, to be held at a restaurant close to my brothers home in Kingston, South London, and then to travel later in the afternoon, by car, with my mother and brothers family down to Portmouth, ( where I had booked and prepaid two rooms at the Ibis Portsmouth for my daughter and I ), and wh ere we all were to participate in the wedding and reception of my niece, who I have not seen since 23 years. Because of the cancellation of my daughters flight and her subsequent very late arrival at the wrong airport in London, coupled with the serious delays in both of our suitcases, we basically missed the events that this trip had been planned for. I made several complaints by email, fax and on Facebook and now have received a brief apology with an offer of compensation of 8000 miles as well as a small amount for some of, ( but not all ), the direct expenses for the delayed luggage. This offer is, in my opinion, quite derogatory considering the suffering we encountered and I shall now be taking steps to claim Euro 250 as defined by the terms of the EU directive 261/2004 which also has been adopted by the Swiss authorities.

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SWISS International Air Lines Discussion:

27 September 2016 Guest

Hi all, This is the complaint against the last agent that we spoke to with your airline, very rude, unwilling to help, didn't wanted the to get us connected to his supervisor and finally hung up on me, telling that it his log off time and had to get his cab. such pathetic customer services never received please work on this. the details of the agent and call mentioned below. date: 27-sep-16 time 02:10 name : kin/ex809794 / cuv agent sin : ex809794 location cuv

12 September 2016 Hareesh sehgal

Our holiday to Dubai started-with flight delay from London Heathrow for an hour, we missed our flight connection and Swiss air booked us on late flight Dubai with Emirates airline, eventually landed in Dubai past midnight and because of all the problems we just end to go to hotel as it was getting very late, when at the hotel we found our suitcase was damaged, I rang next day and they said we have to sort it out when we are in London. On our return flight back to London Heathrow on the 4th August 2016, from Dubai on the day of the Emirates Crash landing on the runway, I called Swiss airline 3 times to check about our flight back to Lhr, and they said the flight is on time and report as normal for check in, when we went to airside there we were told that the flight is delayed due to aircraft using only one runway for landing and take off, we waited airside for over 4 hours, and was told that the plane is in Muscat waiting for clearance from Dubai authority for when to land in Dubai. At about 6 am we were told to start checking for our flight to Zurich, by this we were completely exhausted and reaching late into London, I put in a complaint the very next day, and only today I received a emIl saying that they are sorry, and we are sending flight vouchers for next time we fly with Swiss air for the value of £40 pp. and the damaged suitcase we have to get in touch with Emirates as they did the damage, but if we were not late in the first place non of this would have happened, so I have deal this suitcase matter with Emirates in the first place Swiss air was the one who transferred us to Emirates flight. With these vouchers my children are not going to travel with Swiss air as they are all in university, I emailed them today to ask them if £240 can be used between my wife and myself as we are planning to go back to Dubai , which I have not received yet, as the last complaint took over 6 weeks, I am planning to go in November and probably will have to wait 6 more weeks for reply which I think is very bad for airline such Swiss air.

23 May 2016 Guest

I was made to check a suitcase that I bought in the carry on section of a store in the Zurich airport. The sales clerk assured me that it was a carry on and that I would not be bothered to check this suitcase. The Swiss airline did take this suitcase even though others had a suitcase this size and we're not made to check their cases. I have been trying to find a direct email address through customer support because I was also assured that my belongings would be safe and they were not . I have been unable to call because of the network where I am located in Europe and my jewelry was stolen between my flight and where I landed. I was so disappointed because I was assured all would be fine and safe and it was not when I was made to check a carry on suitcase. I felt I was picked on and just pulled out of the line of passengers and made to do something that all passengers did not have to do.

10 February 2016 Jan Liljert

I am an ID passenger fron SAS airline; I´m going LX1271 and LX8084 feb. 28. CPH-ZRH-CPT Do I need to register my Bicycle; 9 kg in a bag? -- (The flight looks quite open, but if you would be kind to check as I dont get any figures) Thanks beforehand JAN LILJERT SAS - ID11724

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