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Home / World airlines / Singapore / Scoot


Country: Singapore
Low-cost long-haul airline, flights from Singapore to Asia and Australia
IATA code: TZ
ICAO code: SCO
Head office: 4 Airline Road, Changi Airport, Singapore, 819825, Singapore
Phone number: +65 3158 3388
Year established: 2012
Main bases and hubs: Singapore Changi
Fleet: Boeing 787-8, Boeing 787-9

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Scoot. Airline code, web site, phone, reviews and opinions.
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Reviews & Opinions of Scoot:

30 December 2016 Guest

1) I had recently travelled to Perth using Scoot. Both ways the flights were delayed for more than 3 hours! Depart from Singapore on 10th Dec was scheduled 13:10hrs but we received sms that the flight is delayed to depart at 17:30hr. On the return flight on 17th Dec original schedule was supposed to depart Perth at 18:40hours but delayed to 22:50hrs! 2) Flight to Qingdao original schedule to depart Singapore on 23rd Dec at 01:55hr was delayed twice! First SMS received was a delay to depart at 05:30hr but a few hours later received a second SMS to inform a further delay to depart at 09:30hr! Terrible experience with Scoot!! First time to fly Scoot and all these delays are terrible experience.

08 March 2016 Pho liong

My relatives and I took Scoot to Hong Kong from Singapore on 29 February 2016 and returned on 5 March. Before our trips, I was a bit anxious and worried that I would have bad experience with Scoot as I often read bad comments regarding this airline. But it turned out that my first experience with Scoot was great. I enjoyed the flight. The economy seat is better than the other budget airlines that i have ever taken. The flights on both dates were on scheduled and the flight attendants were very attentive. Thank you Scoot. Keep up good work.

07 March 2016 David Goh

Flight schedule to leave Sydney 27/2 13:45hrs. Received an SMS on 27/2 that flight was delayed to 16:45hrs. The Customer Call Center told to me to check in my baggage at least 3 hrs before 13:45 hrs even though the flight was delayed to 16:45hrs. This is the second time that I had experience flight delays on SCOOT. Some Passenger were even worst off in that they loss their ticket on the connecting flight in Singapore. Some lose a day from their hotel room charges. Perhaps it is better to say Fly SCOOT and lose Loot. It is strange to see SCOOT advertising to get Customers and then gave out such appalling services with the hope they will fly SCOOT again.

20 February 2016 JamesT

Worst customer service of any airline I've every flown - that's if they even pick up the phone. I had to call 3 times, on hold for more than 20 minutes each time before finally getting through to someone. That someone was curt, impatient and dismissive. Told me loudly, interrupting what I was saying, to go on the website and manage my booking from there. I was trying to explain I had not yet made a booking, I just wanted confirmation of some information prior to making my booking. Apparently this is the equivalent of calling to tell someone you are about to set fire to their house, judging by the attitude I got. This is the 3rd time in some years I've had to call them and nothing has improved, hence leaving this review. It is strange how such a good looking airline can have such appalling customer service.

All Reviews of Scoot

Scoot Discussion:

01 January 2017 Eugene seow

To whom it may concern I would I like to extend my heartfelt thanks and gratitude for the crew of TZ287 bound for Singapore via Osaka and Kaoshiung in particular crew member Grace, Dennis and Captain Wilson for going out of their way in ensuring that we got on our connecting flight after we mistakenly booked the flights separately.... as well as the ground crew at Kaohsiung airport for their prompt service to make sure we got our boarding pass and our luggage on board as well! Well done SCOOT and please keep up the excellent and exceptional service and standards of your crew and planes! Yours sincerely Eugene Seow Passenger of TZ287

31 December 2016 Guest

Anybodh experienced before d extra buggage phrcbased mysteriously disappeared after paymemt?

27 December 2016 Guest

I booked scoot on April for Dec Bangkok trip. Scoot change the timing and flight number on returning trip. At the airport I did not see my flight number that I have to call them and they told me they have email on Sep that the flight number had changed and the departure time has changed from 8pm to 3.50pm. With so many email coming from them, am I expected daily to see their email from April till Dec. PLEASE WAKE UP SCOOT. IF YOU CHANGE YOUR SCHEDULE PLEASE SEND REMINDER BEFORE THE FLIGHT AND GET ACKNOWLEDGEMENT LIKE OTHER AIRLINES. The reason they have sent the email and this is not their responsiblities anymore. I have to pay another $2,000 from JetStar to come back to Singapore.

18 December 2016 Benica Jean

I booked a ticket as a surprise christmas gift to my boyfriend last Dec 13, 2016. I will be based in australia for a few months and my bf is in singapore. When I did the booking, on the passenger's detail I did put his name. But now that i checked the booked itinerary, I noticed the passenger's name is me. I am trying to call scoot office several times but no one is picking up the call. I then realized what happened. I did put his name under passenger's details. But when I moved to the next page asking for the contact details, of course I put my name because it's a surprise gift and I dont want him to be contacted to ruin the surprise. Besides, I know I put him in the Passenger's details already. I checked online that I can change the name but need to pay $230. This is unacceptable for me because I did put his name correctly on the passenger details! Why do you ask the passenger's details if you are going to use the contact details in the itinerary?

Discussion of Scoot

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