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Home / World airlines / Rwanda / Rwandair

Rwandair

Country: Rwanda
National airline of Rwanda
IATA code: WB
ICAO code: RWD
Head office:  PO Box 7275, Int. Airport, Kigali, Rwanda
Phone number: +250 788 177 000
Fax number: +250 503 686
E-mail: info@rwandair.com
Web-site: www.rwandair.com
Year established: 2003
Main bases and hubs: Kigali International
Fleet: Airbus A330-200, Boeing 737-700, Boeing 737-800, Bombardier CRJ-900, Bombardier Dash 8 Q400

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Reviews & Opinions of Rwandair:

24 October 2013 James Monday

Its one small airline one may think of not being good but you end up in surprise! They are welcoming and the service is good indeed. Keep up RWD

18 May 2013 Guest

Rwandair has a perfect inflight and ground baggage staff.We'll provide pillows and blankets in all aircrafts throughout the fleet of big and small airplanes which will also include games and toys for children.And as far as lost baggage is concerned,the baggage loaded always belongs to the only flight which is ready to depart,so,therefore the baggage which you send at the check-in counter always reaches the plane safely and in accordance to the sequence of your passengers queues at the check-in counter inside an airport.But ,still we'll keep this matter in consideration and will request the ground baggage team to put the the passenegrs baggage in accordance as their reservations are made inside KIA. And thank you for the appraisal of meals & wine,inflight and in such a case we are still trying to cater you the freshest meals and beverages. And on Dubai-Mombasa route,the baggage is always checked by the rwandair baggage team for their own flight as they see a rwandair tag on the baggage which then they load in the airplane,so there are very rare chances of baggage to be lost but we'll contact the Rwandair baggage team in Dubai in this regard because see!Dubai is such a crowded airport where numerous airlines are having lost baggage problems but we'll improve as passengersr reports are recieved.

13 July 2011 Guest

There is simply no system! How Rwandair carry passengers to Mombasa from Dubai without their baggage? It took them three full days to take a decision to take the luggage. There was no compensation at all despite the inconveniences! A whole 50 plus passengers to have their luggage left behinde? And none was paid imagine. Maybe Rwandair should be left exclusively to the Rwandese as we are made to understand that they are the priority. Even the blankets on the plane are not enough.

28 June 2011 mmainil

I recently traveled with Kenya Airways/Rwandair through one ticket that I had booked as a package through Kenya Airways. Problems happened: overbooking both ways (Kenya), making me board Rwandair without boarding pass, baggage not delivered when Rwandair received it the very same night I arrived. While Kenya Airways has been cooperative in a settlement and is taking steps to help with the necessary paper work for the insurance, Rwandair has been most uncooperative, never responding to my messages and when I physically showed up at the office, they plainly contradicted their own report in front of us. Results: Financial loss on my side and problems with the insurance.

All Reviews of Rwandair

Rwandair Discussion:

13 July 2016 Guest

Please,I am a customer by name,Mirabel motor meshie .I travelled with your airlines from Douala Cameroon to Dubai on the 27 the of June.my loggage got missen I reported that dsame morning at the airport.a property irregularity report was issued to me and a no to call.since then I have called to no avail.l will like that the loggage be refunded.cos I have over surered a loss as a result of that loggage.the no is dxb 300 26 June.kgl wb211 26 jun 10:05. 0790 1 a 890592. Call me through no 0524691507.

02 February 2016 Deborah Ohuegbe

To whom it may concern. I traveled with Rwandair express flight to j'burg. flight number...WB100, but unfortunately for me I mysteriously lost my hard drive and mini Hp lap top on the security check point counter at Kigali international airport. This was on the 31/1/2016. I need help pls. +2789663324 pls contact me, if you hear something. Many thanks. Debby.

30 December 2015 Guest

Judging from the reviews, Rwandair have excelled themselves again. They have failed to deliver my bag and so far attempts to assist me have been shambolic. Little to zero customer service.

08 January 2015 Guest

You just dumped us hotel, not caring about any request or need. You let us wait almost 2 hours at the airport while you knew since morning we going to be stuck till tomorrow, no proper arrangements made,. You let us take 45 minutes flight to Lagos while you suppose to know there is bad weather, tlet us return to accra......... then the captain kept on telling us the connecting flight is waiting. Why lie to us? What about hotel accommodation we made in JHB?

Discussion of Rwandair

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