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Home / World airlines / Norway / Norwegian Air Shuttle

Norwegian Air Shuttle

Country: Norway
Low-cost flights throughout Scandinavia and Europe
IATA code: DY
ICAO code: NAX
Head office: Oksenoyveien 10A, PO Box 115, 1330 Fornebu, Norway
Phone number: +47 21 49 00 15, +47 67 59 30 00
Fax number: +47 67 59 30 01
E-mail: post@norwegian.no
Web-site: www.norwegian.no
Year established: 1993
Main bases and hubs: Bergen, Copenhagen Kastrup, Gothenburg Landvetter, Helsinki Vantaa, Oslo Gardermoen, Stavanger, Warsaw Frederic Chopin
Fleet: Boeing 737-300, Boeing 737-800

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Reviews & Opinions of Norwegian Air Shuttle:

26 November 2016 Guest

I was on the norwegian flight from JFK to Oslo in August. It was canelled and then the following day they delayed us 14hrs. Lugagge also never arrived at my destination they kept it at JFK for when i returned. I have still not recieved any compensation from them. Who could i contact.

10 November 2016 Guest

Flew from Madrid to Helsinki on 19th August. Flight delayed by just over 5 hours. Requested compensation but was refused on the grounds of "Extraordinary circumstances". Apparently, there was a possible technical fault that was later dismissed after inspection. In their reply, Norwegian quoted the Wallentin-Hermann vs Alitalia case which actually resulted in the airline losing the case on the grounds that technical faults with airlines are NOT extraordinary circumstances, but are inherent in the running of aircraft. I pointed this out but Norwegian still refuse to pay out. The aircraft in question is a 17 year old plane, on lease from Hifly Air during the busy Summer period. A simple bit of research showed consistent delays with this plane during that period. We will now be taking them to court.

26 September 2016 Guest

My wife and I were booked on Norwegian to fly from Palma de Mallorca to London Gatwick on Saturday 24 September 2016. We had checked in online the night before and had our boarding cards. When we arrived at the airport for our flight home to London Gatwick, we queued for over an hour to be told that the flight was cancelled. Norewgian had not contacted us in any way beforehand (phone / email etc.), and there was no Norwegian representative or office at the airport. Iberia staff told us that Norwegian had informed them to 'tell passengers to make their own arrangements to fly home'. All Iberia staff told us that they had never experienced such a bad situation before and that Norwegian had behaved disgracefully. We tried EVERY airline office in the terminal but no flights to London were available that evening except a very busy Monarch flight to London Luton airport. We bought the last 2 tickets on this flight but had to ask our son drive 264 miles to collect us at Luton at 03.00 the next day, drive us to Gatwick to recover our car, and then return home exhausted and very * . I believe the flight was cancelled to save costs (another Norwegian flight to Gatwick left the same evening), but the company gave no thought to the awful consequences for the passengers they abandoned.

06 July 2016 Guest

My flight (DY941 on June 25, 2016) was canceled without explanation less than 12 hours before takeoff, forcing me to buy a ticket on another airline to make my next connection. A text message sent to my phone suggested that I make alternate plans myself and "Passengers who can make their own transportation arrangements will be reimbursed by Norwegian if the original receipt can be provided." Good luck with that. Their claims website does not work. Email and phones are not answered. This airlines is staffed by low-cost Asian employees Buyer beware. Norwegian is a scam airlines.

All Reviews of Norwegian Air Shuttle

Norwegian Air Shuttle Discussion:

08 December 2016 Guest

I was supposed to be on that flight. Norwegian is claiming staff sickness is "Extraordinary Circumstances" and washing their hands of it. Closing line on the email (with no name) "we now consider this matter closed all future messages will not be answered". I have now put the complaint through to the CAA...........next is the small claims court

02 December 2016 Guest

Please help. I recently had a flight booked with Norwegian on July 17th at 8.30pm, number - D85015. I received a text at 3pm that day saying it is cancelled and put forward to the next day at the same time. I only had a 3 day holiday anyway so I lost a day just like that. I have since sent emails to them and finally got a response regarding compensation. They stated that the flight was cancelled due to extraordinary circumstances, so we are due no compensation. Then at the bottom on the email it states: Reason for disruption: This cancellation was caused by structural damage. Does anyone know if they are trying to fob me off or do they have a case for no compensation?? Appreciate any reply's and help in advance.

17 November 2016 Guest

Sunny : Guest : Was anyone on the cancelled flight D85856 due to depart Sunday 2nd October? At 12.10pm?? It was a horrible day and night and I'm looking for the lady and gentlemen and the older lady in a wheelchair that gave us money to buy our children some food and drinks as we had none and didn't take bank card) and Norwegian refused to give us vouchers. Hi there, My girlfriend and I were on that plane. What a horrible day. Have you submitted a claim for expenses / compensation? HI, I was on this flight to and Norwegian are refusing compensation and refund of expenses, We should not let this go. please get in touch as we will will all be able to say the same thing to get this corrected. I have started a facebook page about this too..

26 October 2016 Paula de Sebastian

Good Morning, By a stupid mistake I have bought 2 flight tickets for next year to Mallorca I need to cancel. 6NPEON and 6NLGB5. I know it is not a refundable tickets. Can something be done, please I have been all morning thing to contact but the web site but it has been impossible, a get constant error in your system, I have tried to call the number in the web site and it is bussy all time. Please I need your help. Thank you

Discussion of Norwegian Air Shuttle

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