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Home / World airlines / Norway / Norwegian Air Shuttle

Norwegian Air Shuttle

Country: Norway
Low-cost flights throughout Scandinavia and Europe
IATA code: DY
ICAO code: NAX
Head office: Oksenoyveien 10A, PO Box 115, 1330 Fornebu, Norway
Phone number: +47 21 49 00 15, +47 67 59 30 00
Fax number: +47 67 59 30 01
E-mail: post@norwegian.no
Web-site: www.norwegian.no
Year established: 1993
Main bases and hubs: Bergen, Copenhagen Kastrup, Helsinki Vantaa, Oslo Gardermoen, Paris Orly, Riga International, Stockholm Arlanda
Fleet: Boeing 737-800, Boeing 787-8, Boeing 787-9

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Reviews & Opinions of Norwegian Air Shuttle:

28 December 2016 p. clendenning

Dreadful web-site; virtually impossible to change flights; no one answers the so-called live-chat line; food is bog-standard 2nd rate and hardly worth the $45 charged. A very very disappointing pretentious little airline that needs to smarten up if it wants to develop a loyal customer base. I certainly will never use it again.

26 November 2016 Guest

I was on the norwegian flight from JFK to Oslo in August. It was canelled and then the following day they delayed us 14hrs. Lugagge also never arrived at my destination they kept it at JFK for when i returned. I have still not recieved any compensation from them. Who could i contact.

10 November 2016 Guest

Flew from Madrid to Helsinki on 19th August. Flight delayed by just over 5 hours. Requested compensation but was refused on the grounds of "Extraordinary circumstances". Apparently, there was a possible technical fault that was later dismissed after inspection. In their reply, Norwegian quoted the Wallentin-Hermann vs Alitalia case which actually resulted in the airline losing the case on the grounds that technical faults with airlines are NOT extraordinary circumstances, but are inherent in the running of aircraft. I pointed this out but Norwegian still refuse to pay out. The aircraft in question is a 17 year old plane, on lease from Hifly Air during the busy Summer period. A simple bit of research showed consistent delays with this plane during that period. We will now be taking them to court.

26 September 2016 Guest

My wife and I were booked on Norwegian to fly from Palma de Mallorca to London Gatwick on Saturday 24 September 2016. We had checked in online the night before and had our boarding cards. When we arrived at the airport for our flight home to London Gatwick, we queued for over an hour to be told that the flight was cancelled. Norewgian had not contacted us in any way beforehand (phone / email etc.), and there was no Norwegian representative or office at the airport. Iberia staff told us that Norwegian had informed them to 'tell passengers to make their own arrangements to fly home'. All Iberia staff told us that they had never experienced such a bad situation before and that Norwegian had behaved disgracefully. We tried EVERY airline office in the terminal but no flights to London were available that evening except a very busy Monarch flight to London Luton airport. We bought the last 2 tickets on this flight but had to ask our son drive 264 miles to collect us at Luton at 03.00 the next day, drive us to Gatwick to recover our car, and then return home exhausted and very * . I believe the flight was cancelled to save costs (another Norwegian flight to Gatwick left the same evening), but the company gave no thought to the awful consequences for the passengers they abandoned.

All Reviews of Norwegian Air Shuttle

Norwegian Air Shuttle Discussion:

10 January 2017 Guest

I had a flight with Norweigan airlines fr om Las Vegas to Copenhagen Denmark, wh ere I was supposed to catch a connecting flight later that day. However the flight was delayed for 24 whole hours! I had to sit on the plane with nothing to eat and very little to drink for an entire day. Then finally in the middle of the night I get put up along with 400 other people in the cheapest hotel in Vegas, with very little to eat, and then had to get a few hours of sleep and come back to catch the next flight. I of course had missed my connecting flight, which Norweigan refused to pay for! Even though it was their fault that I missed it! I had to pay for it out of pocket! And I missed a day of my room booking too that I wasn't going to get refunded for. Not to mention all the pain and suffering of having to go with little food and sleep. And they used the excuse to not pay that it was "beyond their control" so airline regulations states that they don't have to. What a hellish airline. Don't ever book with them!

17 December 2016 Guest

Can anyone please tell me if the stikes that are about to occur on the 23rd December, will also effect my flight with Norweigan airlines to Alicante on the 24th December from Gatwick airport

09 December 2016 Guest

I was through exactly the same process and making the same case, albeit on a different flight. The airline conceded defeat to the CAA but, 10 weeks later, I'm still waiting for the settlement. Agree, next step is legal action as they have effectively waived their ability to contest the claim. QOUTE] Guest : I was supposed to be on that flight. Norwegian is claiming staff sickness is "Extraordinary Circumstances" and washing their hands of it. Closing line on the email (with no name) "we now consider this matter closed all future messages will not be answered". I have now put the complaint through to the CAA...........next is the small claims court

08 December 2016 Guest

I was supposed to be on that flight. Norwegian is claiming staff sickness is "Extraordinary Circumstances" and washing their hands of it. Closing line on the email (with no name) "we now consider this matter closed all future messages will not be answered". I have now put the complaint through to the CAA...........next is the small claims court

Discussion of Norwegian Air Shuttle

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