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Home / World airlines / Australia / Jetstar Airways

Jetstar Airways

Country: Australia
Low-cost subsidiary of Qantas operating domestic and international schedule in Australia
IATA code: JQ
ICAO code: JST
Head office: PO Box 4713, Melbourne, Victoria, 3001, Australia
Phone number: +61 3 8628 3400
Fax number: +61 3 8628 3422
Year established: 2003
Main bases and hubs: Brisbane, Melbourne, Sydney
Fleet: Airbus A320, Airbus A321, Airbus A330-200

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Jetstar Airways. Airline code, web site, phone, reviews and opinions.
Copyright Anthony Filippousis

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Reviews & Opinions of Jetstar Airways:

12 June 2015 Guest

Worst budget airline i have ever flown with, flight from Bali to Melbourne cancelled after spending 13hrs at airport. Not able to find a single representative from Jetsar to get an answer. Finally get a flight some 28hrs after original flight. Even rang Melbourne to get some info they knew nothing. Not until boarded new flight that captain advised of the plane braking down so they flew another one up. Gee thanks for letting us know. My local Macdonalds have more courteous staff, many of you are in the wrong job.

30 December 2013 vivian steele

wanted to be able to use my master card debit card, but wanted to charge 8.50 fee so did bank transfer and then have to wait to get copy of reservation even after my bank account shows money transferred to jet star. this is lousy customer service.called your reservation center and to get copy of reservation wanted to charge me a service fee. told would have to wait three to five business days to get copy of reservation. Well this only tells me you want my money but make customer wait for their reservation. got money and nothing to show for it. Tiger airways here I come.

03 July 2013 Guest

I flew from Bali to Melbourne in December and it wasn't all that bad. They do charge a lot for snacks etc..

31 May 2013 EMercado

This is the worst budget airline I have ever flown with. They will squeak any amount of money out of you they can. Instead of charging a little more for tickets they charge a few dollars less and add extra hidden fees. They would not provide water on the flight (4+ hours) and if you wanted water it was $4. Food was overpriced. Staff was mostly impolite, especially the manager at the Singapore Airport. They have total disregard for the passenger satisfaction and have no problem making passengers miss a flight. EXTREMELY UNSATISFIED WITH THIS COMPANY. WOULD NEVER FLY WITH AGAIN!!

All Reviews of Jetstar Airways

Jetstar Airways Discussion:

08 September 2016 Guest

I really can't believe Jetstar has taken my money three times out of my cheque account worth $585 and told me they will investigate like are you serious how can you take money from my account with out my consent something is really fishy here from there finance department and reading comments from previous customers experience I'm not alone. GRRRRRR I want my money back please I have a family to feed of five I literally have negative in my cheque account please sort this asap 0226275199 Epi

20 December 2015 customer

Experienced flyer. I have never been so rudely treated by jetstar Customer service manila in all my life. I tried to speak to a manager or supervisor there to fix the problem. But the same lady tried to disguise her voice and call herself a different name. The ladies were laughing in the back ground being entertained at customer expense. I used jetstar a lot and my family but never again. Also all you get to deal with is manila. Tidy your act up jetstar they will cost you big money. REGARDS ROBIN .0432638398

04 December 2015 Guest

I just wanna ask if I can use my plane ticket going back to manila but the date of my departure is oct.23, 2015? Thank you

21 February 2015 Frequent Flyer

BEWARE VERIFIED BY VISA SCAM I booked a flight with Jetstar using my Visa card. The transaction was not approved so I booked with another airline. The next day I had a confirmation of the Jetstar booking - even though they had declined the payment. When I checked my Visa account, the money for the flight had been debited from my card. So I had 2 bookings. Trying to get a resolution has taken weeks and many phone calls/emails. Jetstar blamed Visa - Visa blamed Jetstar. Jetstar and Visa just don't care about customer satisfaction. I will never book with Jetstar again.

Discussion of Jetstar Airways

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