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Home / World airlines / Finland / Finnair

Finnair

Country: Finland
National airline of Finland, domestic and international services via Helsinki hub
IATA code: AY
ICAO code: FIN
Membership in the alliance: Oneworld
Head office: Tietotie 11A, Helsinki Vantaa Airport, 01053 Vantaa, Finland
Phone number: +358 9 818 0800
Fax number: +358 9 818 4401
E-mail: comms@finnair.com
Web-site: www.finnair.com
Year established: 1923
Main bases and hubs: Helsinki Vantaa
Fleet: ATR 72, Airbus A319, Airbus A320, Airbus A321, Airbus A330-300, Airbus A340-300, Airbus A350-900, Embraer 170, Embraer 190

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Reviews & Opinions of Finnair:

03 December 2013 Guest

Flight delay over 7 hours. Poor communication to passengers. Poor service in flight. No any compensation for the delay.

08 July 2013 Alex Shkurko

They don't respect their passengers and treat them as if they were cattle - wordless and ready to take anything. - You have online check-in? It doesn't matter. They put your 6-year-old child in the other end of the aircraft and explain "We have changed the plane". - You missed your connection in HEL and it was their fault? They don't care. They send a young lady who doesn't know anything about your baggage, your hotel, your next flight and until you start shouting you never get anything you have right to (coins to call and inform you relatives on the delay, bed linen for your kid in their hotel...) - They promised to you your baggage would be okay despite of the missed connection? Never believe. You will not even get any response to your attempts to contact them and find out how they are tracing your lost bag. The review by Mr. Paul Finlayson of 06.07.2013 is 100% correct. Beware flying to and from Russia: Finnair doesn't have any real presence here! They only sell tickets, give no information nor assistance and call it rep-office! And being their frequent flyer I cannot help noticing the difference in their treatment of passengers from European and "third world" countries. There are Flights and flights.

06 July 2013 Paul Finlayson

Awful. Lost my bag and found in in one day yet refused to deliver for 3 more days. Then they lost my bag on the way back. They asked for money in st. Petersburg to aid in delivery. I refused. Completely unresponsive to complaints. Desk in st p is unreachable. Avoid them or they will ruin your trip. No compensation offered.

20 October 2009 Mike Kwan

HKG-Hel Business class return on A340. Nearly lie-flat bed which gives you comfortable and spacious flight. FA very attentive and FA to passengers ratio in J class is very high. The inflight meal is excellent with champagne, soup, salad, main dish, dessert and different choices of fruit. Sitting arrangement is good for couples. Inflight entertainment needs to be improved because the movie choices is very limited.

All Reviews of Finnair

Finnair Discussion:

31 May 2016 Guest

They lost 3 our baggage out of 4. There is no customer service no response to any call and they service is horrible. Do not fly with Finnair!

16 November 2015 jderman

wow what a terrible experience... i'll never choose this airline again... 1) A350 seats are the most crampt smallest uncomfortable long haul nightmares i've ever experienced - i"m 6ft2in - my elbow was planted in someones ear for most of the flight (window seat) ... 2) during stay had medical emergency and was in hospital 4 days... finnair would not change flight (even when i offered to pay penality) and requested from hospital all medical records and 2 page finnair release from doctors - booked return in stockholm 1way with Norwegian airlines to get home... finnair locater 5IWV6F 5NOV - finnair YOU SUCK...

02 October 2015 Guest

"I flew with Finnair into Bangkok last month. When I initially got onto the plain I thought I was back in the 80's. The decor was dated, of poor quality and seriously lacked what most other airlines offer. The entertainment set was not entertaining. There was about a handfull of options to watch (not fun for a 12 hour flight) and the actual set it self was so bad you could hardly see the picture, the touch screen did not work properly or the remote. And I was not the " unlucky one" as many other on the flight had the same issue. Once your on- you dont have much choice so off I went to Bangkok. Upon arrival I was waiting and waiting for my bag- to be told it is not coming and I can get it tomorrow from the airport! It wasnt until I was about to leave that the customer service worker provided me with a 70euro cash passport card. With this my reaction was ' ok- not so bad, good compensation- have taken responsibility for thier mistake. WRONG. The following day I flew to Laos- with my bag only to put my card in an ATM machine and to be told ' insufficient funds' - about 4 times. I tried another machine and another - same message. I messaged Finnair via facebook - 2 days later a response. Initially they tried to be helpful in stating to try different things, then they informed me that their records show I have withdrawn the funds already. I did not as the ATM would not let me. All in all there have been over 30 emails with zero compensation. Some of the worst customer service I have received- One email the employee told me ' theres nothing more I can say'. Another told me there is no option to discuss issues like these over the phone as they do not have a number for complaints. Overall- with this link -www.customerservicescoreboard.com/Finnai... and many other alike affirm the reasonS why not to fly with this terrible company. I will NEVER fly Finnair again AND INTEND TO SHARE THIS EMAIL WITH ASMANY WEBSITES AND PEOPLE AS POSSIBLE. With the quality of service and the condition of theirplanes I would think that any one would have to be desperate to use Finnair. Employee names : Satu Salo and Taija Hanninen. www.flyertalk.com/forum/finnair-finnair-... www.facebook.com/finnairsuomi/posts/6297... How to complain about Finnair customer service Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. Using resolver you can: Keep all your correspondence in one place Go straight to the correct contact point within an organisation Make use of a series of simple templates to help make raising your complaint as simple and quick as possible Receive reminders when you get a response from a company or organisation Get an automatic notification when it's appropriate to escalate your case to the next management level within a company Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary BY SEARCHING IN GOOGLE : Finnair Complaints you are able to see the amount of unhappy consumers there really are! To date (2.10.15)- I have not had a reply from Finnair after emailing them ona daily basis for 6 days. IF YOU FLY WITH THIS AIRLINE AND ANYTHING GOES WRONG BE PREPARED FOR THIS KIND OF CUSTOMER SERVICE!

16 October 2014 Jukka Makunen

While we have always found it unpleasant to fly with Finnair, with their unfriendly staff, old planes, non-free spirits and expensive tickets, the point when we completely stopped flying with Finnair was due to a certain incident. On a flight from Singapore to Helsinki, we had some nasty older women reclining their seats completely down while we were trying to eat. Upon politely asking them to pull the seats back up, they started calling us names and using language that I won't write here (I also think they had had their fair share of alcohol). The stewardess came to see what was happening and we assumed she would agree with us. Nope, she was very * at us instead and crammed the seat down very hard on my knees (I actually got bruises from this, I'm over 200 cm tall so the economy seats are very tight for me). She did not try to calm down the older women or care about them using offensive language at us, instead she more or less joined them in their attack against us. The Finnair economy class has almost no legroom and the Airbus A340 type of planes they have seem very, very old (compared to Emirates' Airbus A380 or Jetstar's Boeing 787 "Dreamliners"). Reclining seats make matters even worse and eating on the plane is, most of the time, so much trouble for me that often I just don't bother at all. The in-flight entertainment system screens also look like they're from the 80's. Needless to say, after this specific incident in 2011, we've made sure to mention about it to everyone we know and have thus prevented tens of people from booking flights with Finnair as we have lots of friends & penpals abroad and meet them quite often. Even though Finnair has some direct routes from Helsinki that no other airline has, we rather take a connecting flight with some other airline.

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