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Home / World airlines / China / Cathay Pacific

Cathay Pacific

Country: China
International airlines from Hong Kong
IATA code: CX
ICAO code: CPA
Membership in the alliance: Oneworld
Head office:  Cathay Pacific City, 8 Scenic Road, Hong Kong International Airport, Lantau, Hong Kong. China
Phone number: +852 2747 3333
Fax number: +852 2560 1411
Year established: 1946
Main bases and hubs: Hong Kong International
Fleet: Airbus A330-300, Airbus A340-300, Airbus A350-900, Boeing 747-400, Boeing 777-200, Boeing 777-300

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Cathay Pacific. Airline code, web site, phone, reviews and opinions.
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Reviews & Opinions of Cathay Pacific:

08 December 2016 Guest

Cathy Pacific is the most worst airlines among all the airlines.. A very bad, worst and stressful experienced last night...only in this airline where you can see that you need to weigh also the hand carry even your personal handbag...It is very disgusting experience...I was very shocked and also poor customer service...If you want that passenger will be comfortable with your airlines pls better to bring back your old policy....I will never go in this Cathy pacific and I will never recommend to others especially to my family and friends...

16 September 2015 Margaret Yuen

Booked our tickets from Toronto to Hong Kong 8 months ahead. Got a call from Expedia advising me that my flight on Nov 11, 2015 afternoon was cancelled by Cathay Pacific. Bumped us to the next flight on Nov 12. Since my husband used his Asia miles to redeem ticket and as such there is no flexibility to move to Nov 10, 11 or earlier. How could a major Asian Airline cancel a flight 2 months before departure? Big impact on passengers making a connection via Hong Kong. In our case, I have to lose out money on 1 night non refundable hotel as we will arrive Hong Kong a day later. It squeezes our vacation days as well. I spent closed to 4 hours of my time to sort out this mess with Marco Polo/ Asia miles / Expedia. Very very upset. I will use Air Canada next time for my travel to Asia. NO Cathay Pacific

24 July 2014 Guest

I flew with Cathay Pacific from Heathrow to Tokyo, via Hong Kong. It was the first time I've been on a flight (if you don't count the flight from Stockholm to Heathrow I did earlier that day), and it couldn't have gone any better! The service was good and it all was just a pleasant experience, except for some of the turbulence we had over Russia (it wasn't much, but still scary for a newbie). I flew Czech Airlines on the way back, and it wasn't that great to be honest (I regret not flying Cathay Pacific on the way back).

05 May 2014 Guest

Hey Cathay Pacific, your seats modifications had made the biggest mistakes of all time. You have squeezed our leg room to the smallest possible as I have ever seen on other airlines. Recently, I flew from Vancouver to Hong Kong and found out that it is impossible to move my legs around as the leg room has been reduced to the barest minimum. I ended up with swollen legs following this flight. You must SACK your design staff IMMEDIATELY , otherwise all your customers will run away. This design staff has ZERO knowledge about design adequate sitting arrangement. He or she is atrocious Also the 3 meals flight is now reduced to a 2 meals flight as compared to the one I sat 3 years ago. Your flight leaves much to be desired

All Reviews of Cathay Pacific

Cathay Pacific Discussion:

25 June 2016 Gordon Zhou

Two months ago, I was searching for a one-way air ticket from the Japanese KIX airport to the JFK in the Cathay Pacific airlines US web site, and found a flight (CX503/CX846) for $872. I booked that flight from the Cathay Pacific US web site, but somehow it redirected me to its Japanese site and charged me 95,590 Japanese Yuan. After the booking, I found out the charge is more expensive than the initial $872 fare shown on its US web site. Therefore, I cancelled the booking online since its US web site says it is free cancellation within 24 hours. I expected to get the full refund for my cancelled booking. However, Cathay Pacific charges me 30K Japanese Yuan for the cancellation. They said my booking was booked through its Japanese site, which has a different cancellation policy. But my booking was initiated from the US site and redirected to its Japanese site without any warning. It is a totally fault of Cathay Pacific airlines, but I am asked to paid 30K cancellation fee.

30 October 2015 anti

price a cathay pacific ticket for domestic helper from hongkong yo surabaya on 26 december -10 january .thank you

25 August 2015 Guest

In November 2015 I arrive at Hong King Airport with British Airways and go to Taipei with Cathay Pacific. The time between flights is 1:20 hours. Will there be any problems with the baggage because of the short time between flights.

17 April 2015 Guest

Since the 13th of February 2015, I have not heard from you as promised. 4 emails sent and always the reply is We are looking into this ======================================== Do I need to travel to your HQ and ask to see the CEO for this matter to be solved? What type of Company treats her customers like this? Our Ref: 00064488 13/02/2015 Dear Mr Joulak Thank you for your email to Mr Rupert Hogg, our Chief Operating Officer, who has asked me to reply on his behalf. I am very sorry to learn of your disappointment with the handling of my colleague Mr Raymond Dsilva and offer my sincere apologies for the poor impression created on this occasion. I would also like to apologise for the disruption you experienced on your flight from Taipei to Tunisia via Hong Kong. I understand that you would like to claim the mileage to your Qatar mileage account. I would like to let you know that we are in contact with them to have this matter resolved. I will be in touch with you once we hear from them regarding this. I thank you for your patience in the meantime. Yours sincerely Tshering Sherpa Customer Relations Executive

Discussion of Cathay Pacific

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