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VietJet Air Reviews

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All reviews about VietJet Air

02 September 2021 12:09:00 Mal

Flight was cancelled surat thani to bangkok it was a one way flight so I could get to bangkok to get International flight to the uk I put in fir a cash refund and they asked for my bank details not they have only offered me a credit shell which is if no use to me as I am in the uk now and will never use. I have tried to contact them on line and email but they will not answer. The flight wasnt big money but the principal is big they take your money and cancel the flights then not give money back

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22 December 2019 12:12:00 Guest

I booked the flight with luggages and meals. The conformation didn’t show the leg information, but I received the confirmation letter with totally wrong leg information... Does the system have BUGS??? The system and the website are the worst I have ever used... I will never book any tickets from vietjet! Neither do my family and friends

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04 January 2019 12:01:00 Yijin Cai

Worst flight I've ever seen. I bought two tickets from Chiang Mai to Bangkok. This flight should arrived at 21:05. Because of its internal accident of check-in system, we got delayed for more than 2 hours. We had another flight to catch at 23:40, from Chiang Mai to Beijing. But we missed it so we had to change our flight to the next day. The VietJet Air was so irresponsible for everything they had done. They didn't rearrange another flight for us, nor did they cover the extra fee of changing flight. They didn't response email, the telephone couldn't get through, the staff in charge in the bangkok airline didn't do anything for us!!!

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25 June 2018 12:06:00 Kerry

Don't bother. Fights are cancelled or delayed hours so you miss connecting flights. No care, no responsibility. No compensation. No one that speaks English. Leave it for the locals.

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10 April 2014 12:04:00 Chino

This is a horrible airline. Once you book a ticket you are screwed. They list fees on their web site which are completely false. Every rep we spoke to had different excessive fees for ridiculous things, and every time we referred to the published policies and fees on the web site they would say "oh, that's out of date". Call back 5 minutes later and the price goes up again. We felt extorted and humiliated. Wasted hours and hours dealing with them, just to initially think that we were saving a few bucks off of vietnam airlines.

Don't make the same mistake. Avoid VietJet Air at all costs.

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