08 July 2024 12:07:00
Guest
I would give this a negative number because it is CR@P.
Spent 3 hours trying to enter details to check in for 6 people. Can't proceed to check in until you pay for a seat - in fact why am I wasting my time writing a review.
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30 April 2024 12:04:00
Michael
We had business tickets with Lufthansa. Empty middle seat, 2 hand luggages and food and drinks. The stewardess said she had no information about my meals and asked for proof that I paid for it. Yeez, that’s a conversation you don’t want to have in the air. Priority boarding, space for hand luggage didn’t exist. After 40 minutes she is coming back and offering canned chicken or canned meat. No explanation. We paid for Sent complaint to Lufthansa and the excuse and apology was ok but totally wrong conclusion about the service they offered.
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30 January 2024 12:01:00
Guest
A company of crooks and thieves. They refuse to refund the money for their own approved refund of tickets. Motivated by the fact that the account in banks without IBAN they do not fit, I remind you that IBAN have only European banks. That is not a single buyer not from the USA, Australia or anywhere else will not get their money back!
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25 August 2023 12:08:00
Hichem
Antalya airport
Flight Antalya to dubai
Check in desk N : 135
Time 10 pm
2 stupid starters ladies laughing and taking 1 hour with costumers , didn’t care about the long queue they created , rudely asking us to pay 20 euros because we didn’t do the online check in , Sunexpress is responsible about it because the system was down !!!!!! I’m sure it was on purpose to make people paying
The ladies doesn’t understand English and refused to give is the boarding pass
Stupid and unprofessional, irresponsible
2 hours delay btw
Date of experience: August 25, 2023
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16 August 2023 12:08:00
Dominik Rémes
Their app is a joke, the online check in is horrible and the whole plane was empty, yet it gave us seats in 2 different rows totally away from each other
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No 0
04 October 2022 12:10:00
Guest
The worst company ever. I had flight from Munich to Antalya with infant. And sunexpress forgot to load stroller to the plane. And they did nothing to ship it to us at all! So I was left with baby on hands without stroller. I opened lost case in the airport, I sent about 20 emails to company, I opened case on their website. And they don't give a sh!t. Telling that they have shortage of staff... probably just need to be more attentive and make proper job and load clients things to plane.
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15 August 2022 12:08:00
Admir
The flight attendant was very rude. I would not suggest anybody travel by SunExpress.
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19 August 2020 12:08:00
Guest
Horrible service, rude staff. We were left at the airport in Antalya .they didnt let us fly back to berlin even it was against the law.
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04 January 2016 12:01:00
Guest
If I could have put zero as a rating I would have. Had a flight cancelled today due to bad weather. No staff on hand to help only to tell us to call a call centre. As you can imagine everyone is calling the same no. Flight was at 6. Still trying to call the call centre at 10pm. Turkish airlines and Pegasus supported their passengers with hotel accommodation and rescheduling of flights, sun express offered nothing so we ended up having to pay for accommodation and a new flight, appalling service.
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17 February 2014 12:02:00
Guest
This airline discriminated against sports
They have no idear about sport equipment and there policy is so stupid and is discriminatory
There call centre has no idea what they are doing and do not no the difference between golf clubs and a tennis racket
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No 1