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Silver Airways Reviews
All reviews about Silver Airways
Flown Silver Airlines twice. First time they left me stranded in the DR and offered a return flight for one WEEK later. The took 5 months to return my money. Decided to give them a second chance in SJU to find a delayed flight and other people here saying their morning Silver flight got cancelled for no reason. Horrible airline.
ABSOLUTELY HORRIBLE AIRLINE!! They lost my luggage on a direct flight from TPA to EYW. I was given a form to complete and return with my receipts. I did everything as the form stated upto and including the notary.
I called their customer service line and was hung up on by the person several times. She answered one time and said manager will call you in 30mins and hung up. 3 months later I'm still awaiting that phone call.
This all took place 27 OCT 2023, I'm still awaiting reimbursement for the clothes and personal items I had to purchase.
Flight was to take off at 8. They say the crew got in late and has to rest. Why didn’t they send a notice it was delayed instead of still getting us to airport early. Then there is a second flight to same place leaving at 9:15 so they could have pulled crew from that flight and sent ours first. Nope we are waiting over two hours for our delayed flight. Unacceptable *
🛑 Beware of @SilverAirways!!!🛬 I just had the worst customer service experience and am extremely disappointed. 😤 Over 2 months ago, I emailed their guest relations dept requesting reimbursement with extensive details and copies of receipts for a last minute flight cancellation due to Silver Airways no longer offering a flight route. 👎 Since then, I have spent over 10+ hours on the phone with representatives and supervisors who seem absolutely clueless!!! 📞 No resolution in sight. 😡 #CustomerServiceFail #SilverAirwaysFail #FlightCancellation #Reimbursement Needed #SilverAirways, reimburse my hard-earned money!!! 💰💸💲
Honestly, I had a great experience with this airline!
Only direct flight to NO from Jax, and had no issues. Inexpensive flight, interesting watching the coastline at a lower altitude, pretty easy check in process.
Plane itself was not super clean or new, but felt safe enough for a prop plane. Would have been great if we'd had options to purchase drinks, but for $80, I was not expecting anything free at all (we each got a small water bottle.)
Would fly again!
They ruined my flight before I ever even stepped on.....they have no option on the website to buy a bag, first time flyer. Called, told them my situation, told me to buy a checked bag, did not tell me they offer free carry on. Bought the 35 dollar checked bag and after I bought it, rep told me I would not have time to check it! WHAT??? Would not refund me. What a $hit show.....do not fly with them ever, dishonest, hard up for cash.......
If flying to/from Gainesville I suggest you find another mode of travel. Hitchhiking will probably get you there faster than Silver Airways. There’s nothing precious about this airline named after a precious metal. Zinc Airways, Pig Iron Airways, or even Lead Airways are more appropriate names.
So, our flight out was delayed for only an hour, no biggie. Except for the comments both on and offline from people who say of all the multiple times they’ve flown Silver, not a single leg of their trip wasn’t ever delayed. So after our 5pm flight back to gnv was delayed by 5 hours we finally had enough and rented a car at the airport to drive back home. We got back to Gainesville 2 hours (by car) before the plane landed! FYI, Silver was rated #99 out of 102 total airlines in America for worst delays. Use Silver if all other travel choices are no longer available. Trying not to sound too negative and say something positive, Silver will be faster than either walking or horseback.
I don’t want to give any stars but can’t leave review unless I do. I cannot express how bad our experience was with Silver airways (SA) in Jacksonville, FL. And if I try to describe it would take too long. But the gist of it was
1. we got to SA counter to check in ~2:35-45pm, no one was there. Saw a sign that said to arrive 2 hrs before flight and ticket agent leaves 45mins before flight takes off. Was not told this beforehand. Flight was also delayed ~1hr so was not leaving until 4:55ish
2. Made several calls on the airport service phone who “notified” the customer service rep for SA who said they could not come back to the counter until the flight had departed
3. Went back and forth between TSA & baggage claim trying to get assistance because that’s what we were told to do
5. TSA agent was no help even after telling him our flight was leaving within the next 30mins
4. Called SA customer service line & was on hold for over 2hrs and no answer
5. Missed our flight and sat in airport until agent finally came around 5pm. Stated there was nothing she could do and we would have to reschedule our flight & pay for another flight
6. Had to purchase another flight with Southwest for $500+ to leave that night
7. THEN RECEIVED EMAIL STATING OUR RETURN FLIGHTS HAD BEEN CANCELLED & WHEN QUESTIONED WHY, WAS TOLD IT WAS BECAUSE WE MISSED OUR INITIAL FLIGHT!!! Contacted Travelocity who is who we purchased our flights from and they told us that they couldn’t do anything about it and to call SA customer service which we did but now it’s after hrs and they’re CLOSED!!!!!
WILL NOT USE THIS AIRLINE, TRAVELOCITY OR RECOMMEND EITHER OF THEM!!!!!
THE ONLY SAVING grace for the whole trip was 2 young ladies, ANNETTE HORTON & WARRENISHA WASHINGTON, agents at the SA counter in New Orleans. We went there the next morning to try to rectify the return issue. They were both VERY HELPFUL, FRIENDLY, KNOWLEDGEABLE & sympathetic to our issue. Annette was able to get our flight reinstated without a hitch. They both were a BLESSING & WE’RE TRULY THANKFUL!!! They alone get the 5 ⭐🌟⭐🌟⭐
Coming from Jacksonville was the worst…we were supposed to travel with this airline to New Orleans! When we got to the airport, there was no one at the counter to check in! Upon arriving, the disclaimer says to arrive 2 hours before departure time (we arrived between 230-3) We could have arrive earlier but we were still in the time frame to make our flight! We called in the airport to page the representative for the airline to help us check in (we called a total of 5 times) after the 5th time we were told that the representative couldn’t come back to the counter until she was done with boarding the flight (it was not a good look to have 1 person working working the one airline) The young lady (I believe was Anissa, not sure about the spelling) She finally came up back up to the check in counter and basically after talking with her there was nothing she could do! She really didn’t even try to help us! We ended up paying for another flight on a different airline to get to New Orleans. While we were on our way to New Orleans, we found out that Silver Airways cancelled our flight back home (apparently because we didn’t make the 1st flight) but we air for both!! Very frustrating!!!!!! So when we arrived in New Orleans, the 1st thing we had to do was try to see what happen with our flight home! Another thing we had to worry about on our vacation before it even started! The next day we went back to the airport in New Orleans, to try to get our flight situated! We got to the counter for the airline and there were 2 young ladies, who were ABSOLUTELY wonderful! Annette H. and Warrenisha W. I cannot thank you ENOUGH for your help! When we came to the desk and told them our situation! They immediately went into action to try to find a solution! Which is all we asked of the other young lady!! Annette made a call to try to find out what happen with our flight and less than 10 mins later she was able to get us back on the flight! We were so thankful because we really didn’t want to have to pay again for another flight! (Annette and Warrenisha) were so pleasant and helpful! There’s two young ladies were so kind and personable! They got the job done! Thank you to these two ladies! You’ll have no idea, the relief you all gave my mother (especially on her birthday) after a long battle between the airline and airport!
If I could give this airline a negative I would. I have had the worst experience with this airline. I drove 5 hours from Texas to catch a flight from New Orleans to Jacksonville, FL only to sit in the airport for 5 hours because the flight was delayed twice. Then when it was time to board the plane they told my family and I the flight was overbooked..
We were going for a family member’s funeral service. Needless to say we never made it.
As I am coming to write this review I have found others have had the same experience with this airline… I’m not sure how they are still in business.
Do yourselves a favor don’t fly with this airline
I only gave it a star because I had to.
Never fly this airline. I had a flight schedule to leave at 10:20 AM. No person at ticket counter or gate. Had to find someone at airport to find out that all flights for Silver had been cancelled that day. End up getting email at 2:00 PM from Silver saying flight had been cancelled. Horrible customer service!!!!
Do not....I repeat!!!!...DO NOT purchase tickets from Silver Airway. Customer service suck. I Tried calling them everyday...NO LUCK WITH THAT. I tried emailing them....No response. They changed my flight time without my permission but, that time will not work for me. It's 3 weeks since they changed my flight and I still have not heard from them yet. I am so 😠 mad...
This airline is a joke I will never in my life fly with them again one they only have a few planes so my flight was delayed 2 hours they finally get us on the plane going into a 4 hour delay get us on the runway to bring us back because then they had technical issues this has got to be a joke never choose this airline if you don't have too HORRIBLE WORST AIRLINE EVER
I would rate a 0 if I could. They delay flights and do not inform you. Then cancel the delay and not inform you where I almost missed my flight. They lost my bag. The second flight they canceled our flight. No one was at any desk to help us . No refund , no voucher, nothing. Horrible horrible. I’ll never fly this airline ever again
The worst possible airline. AVOID AT ALL COSTS!! I thought Spirit had set the bar low, this Mickey Mouse operation has them beat. 4hr delays, lost luggage, no one taking any responsibility or doing anything resembling customer service. Terrible service with no recourse. We were passed off to this, 'partner' of United who seems to move with autonomy and no regard for human decency. If I could rate negatively, I would.
Terrible experience. Flown with them 5 times and they were late 4 times. No sense of urgency to minimize the delays. Missed connections several times.
Had to cancel the flight because of the delay (it got delayed 5 times) and it’s such a small plane it didn’t even reach the platform they had to make a path for the people flying the plane to go into the plane, just seeing it gave me nerves it looks like a bird not a plane, I think it wasn’t even half of a frontier plane, I wouldn’t recommend anyone to ride this plane I don’t know how it’s even in business, frontier or spirit or any other airline doesn’t know about the airline which is incredible I’ve asked many people if they know it and they don’t they need to fix this it shouldn’t be I’m business DONT WALK BUT RUN FROM THIS I NEED A REFUND!!!!!!!!!
I will never fly this airline again. Both times I flew this airline from Tallahassee, FL it was delayed over 5 hours. My Sunday evening flight didn't depart until after 2 am arriving at Fort Lauderdale, FL after 4 am. I arrived at my house at 5 am and left for work at 6 am. Gate attendants were not helpful. It looks as though this happens on a regular occurrence. Unfortunately, no other airline flys non-stop.
This was one of my worst experiences flying with any airline. My first flight to the Bahamas from Ft Lauderdale was met with a delay due to an issue with the plane. While on the runway, it was notably hot on the plane. There was an issue with the system providing air to the cabin. so my 11:30 am flight was delayed to sometime after 2:30 pm. we get back aboard the plane and got to the runway when the same issue happened again. The pilot apologized and said that the line providing air to the plane is connected to other important components and would need to be checked out as they didn't want another issue to happen while in flight. I understood this and didn't complain. Another plane was brought in and we ended up getting to the Bahamas after 9 pm.
***During my time at the airport, I heard a woman who used this airline complain that this is a regular occurrence.**
Notably, the website for check-in is extremely frustrating. It was asking for information that wasn't readily available. I had to jump through hurdles to find any resemblance of any information about my flight. I had to reach out to a friend and ask them to log into an actual PC to get me the information I needed which was still inconclusive.
The following week I logged in to check into my flight. (Still a massive pain in the rear) There was another delay. the 11:30 am flight was pushed to 4:30 pm. Then 6:30, 7:30, 8:30, and so on and so on. We sat in the airport for hours and there was no staff available for assistance after 6 pm. We ended up arriving back in Ft Lauderdale at 11:20 pm.
At no time did we receive a text or email about the delays. The website was unclear with any information. everyone looking at their phone for information came back with conflicting information. The crew that was available, left us in the waiting area with no answers and it was just frustrating to no end.
My trip was wonderful but If this is my only option to get to Freeport, I probably won't be going back. The good thing about this experience is that the flight to and from the Bahamas was fine. No major issues and we landed safely both times. Thankful for that. But the overall experience with the delays leaves me not wanting to ever use this airline again.
Never use the airline. They will loose your luggage, refuse to accept fed ex package of receipts for them to reimburse you for items that had to be purchased and lastly won’t answer their customer service line. Horrible all the way around!! A business that operates like this should not be allowed ti remain open.
The WORST experience I have ever had. I wish I could give negative stars.
We were denied passage onto our flight because we were at the gate an hour in advance and apparently were supposed to be there 2 hours in advance for one checked bag.
There was one rude employee working that didn’t even offer a different flight until I inquired about it. The only one available is at 9:30 pm and we love 2 hours from the Tampa airport.
On hold for over an hour and was told by two different people to send an email.
Deplorable service. Pay the extra money to get people who actually care about their customers.
Do not use this airline! Yesterday our flight was re-scheduled 3 times within the hour of boarding time and then cancelled at the last minute. From the Gate, all 10 of us had to go all the way back to the front desk (not the gate reception, they had no clue) and got no good answers from the attendant. Eventually the attendant said it was cancelled due to mechanical problems. I asked why the flight status has not been changed to cancelled on the monitors, no answer. I asked if they had other planes, or is it just the one, no answers and no apologies. We had to find the bags we checked in at the lower level of the airport, they were at another airlines carousel in the baggage claim area. We found them thanks to another passenger that found his all the way at the end of the lower level. We lost prepaid car rental, hotel and dinner events for three days since the next flight we found through a real airline is in 3 days. Customer Service does not have a number to call just an email so that we can get our refund. So far we have paid for two flights now (until we get our refund) and are stuck at home re-scheduling rentals, hotel, activities and also our work time off (employers are not very happy when you ask for a vacation extension). Horrible horrible servic
Booked 2 flights. Both cancelled without alternatives or help. 2 strikes is enough for me.
I fly for business so cannot trust this airline. If your schedule is open and flexible, it might be an acceptable airline. But not for business or schedules where you have to be there.
Constant issues. Delayed, no update, no notice. Have no regard for your time. Choose any other airline or drive. You will get there quicker, sad to say. So over this airline!
Can I give a negative rating???? This is the worse of the worse. Never again…
Just to board the plane for a 2 hour delay on the runway is a win in Silver’s eyes.
Can’t imagine how anyone would work for such an airline.
Cancellations and delays….
This airline shouldn't even be in business. They gave us cab vouchers that no cab service will take. They gave us the run around about getting our check bag fee back. I wish I could give less than one star.
TRAVELLER BEWARE!! I don't know HOW such a pathetic operation as Silver Airways can even still exist. They cancelled our flight from Huntsville to Miami nine hours before the scheduled departure time. If we hadn't jumped in a car and drove non-stop, we would have missed our cruise! After trying to call them for weeks and waiting for hours, I still haven't spoke with anyone to even ask for a refund! They do not return the call like they say they will if you leave your number. This was a LOSS not only of the ticket price, but of the cost driving from north Alabama to Miami, much stress. This airline's tactics are an OUTRAGE. Class action lawsuit is needed to shut them down!
PLEASE RUN THE OTHER WAY. They will cancel your flight, leave you stranded & not assist with any accommodations you have to make to get home. You will pay 100% out of your own pocket and they reimburse you $100 3-4 months later. That’s for hotel expenses. You are on your own with everything else. I swear they will ruin your vacation and not show any remorse or compassion.
They damage my new luggage. And it is impossible to contact silver airways to talk to discuss issues.
I flew Siver Airways last Tuesday from GSP to Tampa. After reading the reviews, I was certain the experience was going to be a disaster. To my surprise, my flight was on time, the employees were professional and my experience was EXCELLENT.
I would consider flying this airline again.
ohhhhhhh where do I begin. first on our way to Charleston we were asked to move bc of the weight. no worries. Until they literally stuck us in the back corner that had no reclining seats and no air. everyone around us was fanning themselves like mad. we were fanning hot poop air in our face bc we were right in the bathroom. the flight attendants basically had themselves a little party, chatting loudly while resting her rear end on my friend. now for the return flight. We we're boarded and on the runway for about 30 minutes before they brought us back and told us to get off our plane was overheatEd. geeeee I feel safe. they asked if we wanted our carry on off the plane. I said yes. 30 minutes later I'm told it's in baggage claim. I had to go alllll the way back out of the airport to baggage claim, get my bag, go back through security and now missed the flight. NO ONE WOULD HELP US!!!! No human at a desk. I spent 6 hours total on the phone and NEVER got through. No rental cars available. I've had to pay for a hotel and I have someone driving from florida to South Carolina to get me. To this moment, flight was at 11am it's now 9pm and I have not spoke to anyone with silver. No sorry, no food voucher, no hotel. Basically just a go "f" yourself. Please people, be smart and do not travel on silver
Worst airline. People out of Ft Lauderdale to Georgetown, Bahamas were rude and slow and didn’t inform anyone of hate changes. Never going back-not worth it.
I booked this trip from Key West FL to be with my grandchildren in Orlando, the flight was schedule lo depart at 2:55 pm, it's been delayed several times , it's now 7:03 pm and I'm still seating in the lobby. My last hope is they don't cancel this flight at the last minute because I love 45 minutes away and don't have a way to go back home, the latest delayed is for 8:05 ,pm. mediocre airline , this would be my last time flying with then, had I rented a car I would have been with my family many journey ago.
I was charged 400.00 to flight that was paid and deducted from my account months prior. I have tried to reach customers service and have left several messages, but never a return call.
You will regret flying with them
We were out sailing in the Bahamas and did not have access to the internet or cell service for 4 days. During that time thEy cancelled out flight out of the Bahamas. We were on a tight time line and had to sail extra long days to get to our destination on time for the flight. Once we got there and were able to get internet we realized our flight had been cancelled. I was OTP for almost an hour, (I am afraid to see that bill) trying to reach an agent because their website was "experiencing errors" .....NO ONE ANSWERED!!!!. My GF experienced the same situation the next day trying to get a flight out. I am sure she is afraid of that bill too. Finally after being OTP for and hour and waiting 3 hours for some one to call us back and agent returned her call. There were no more flights out that day. Luckily I can text internationally and was able to keep our bosses apprized of the situation. The agent told us the next flight was the next day @ 12:25 PM. However once we got the ticket the boarding time was @ 1:15PM. Not sure how the boarding time is after the flight time. The plane was an hour late. The flight staff and pilot were friendly. The landing was quite a hard landing. We were never told how long the lay over was and from the tickets we could not gather that info. Once we finally got to the counter, we were informed the flight had been "Delayed" until at least noon the next day. So now were are stranded in the airport at Ft. Lauderdale....JOY!!
Like most of you we have jobs and were expected to be there Monday morning. We had no choice but to rent a car and drive from Ft. Lauderdale to Tampa, Fl.
Do not fly with these bozoos...you will regret it
My daughter was to fly from Miami to Tampa to see her dad for the Christmas break. I received an email two days before her flight saying the flight had been cancelled. I tried to call the next morning and waited on hold for 2+ hours. I hung up and made arrangements to meet her father halfway so he could still spend time with her. The day of her "cancelled" flight, I received a reminder of her upcoming flight and that I could check her in early. At that point, we could no longer make her flight because we had made arrangements to drive.
I have been in contact with customer service for the last 3 weeks to get a refund. They never call back as their email says they will and when you call, you absolutely need to press 1 while on hold so their system can call you back instead of waiting on the phone. I have always received a return call 5+ hours after doing the return call option.
They are short staffed and while friendly, they don't have any organization to their company.
Worst airline ever!! If I could give it zero stars I would. It started with a rude woman at the ticket counter who clearly felt inconvenienced by our presence. The plane was delayed 1.5 hours. Prior to boarding they had all of the customers lined up in the gangway for a good 30 minutes while they searched for “release” papers. Once on the plane and taxiing out to the runway, the pilot came on and said the plane was over-fueled and therefore we had to sit on the runway so that we could burn off fuel in order to meet some kind of weight limit to take off. Once we arrived at our destination we discovered that our luggage never made it. We filed a lost baggage report at the airport and were told we would see our luggage the next day. The problem is Silver airways only operates on certain days. The next flight that could bring our luggage wouldn’t be for a few more days. Unacceptable!
No one at customer support answered the phone. We ended up having to purchase new plane tickets the next day and get on another flight and fly back to New Orleans to try and recover our luggage. Completely ended and ruined our trip!
Horrible, horrible customer service at MCO. United has forced us to use this airline in order to get to Key West. Will probably move to a different airline due to this absolutely awful airline.
If I could rate them 0 stars, I would....
Terrible communication as far as keeping passengers updated about delays or any changes. Their customer service at the Orlando airport gate is horrible!!!!! Very disappointed in this airline and will Never recommend to fly this airline!
I had a flight with Silver airways on June 27 2022. I arrived on time I was @ the gateon time but my back was to the gate. I never heard ant boarding announcement and when I went to the gate it was closed! This airline never send me an email or text about this flight all day!! Why was that? Because they had no intention of letting me on that flight! And this is not my first BAD experience with them! But it is the LAST!
WORST experience ever! After I arrived, found out the flight was canceled from MCO, and no other options, other than to wait six days for a supposed flight with them. The girl at the counter was pretending it was my fault that I didn't know and told me they canceled yesterday. When I showed her the check-in confirmation I received in an email, which was after she said they canceled, they had allowed me to check in knowing the flight was canceled and didn't let me know. SO, today, my choice was to either pay 90,000 points for a flight home or pay $1,000 for a one-way ticket. BUYER BEWARE, no regard for their customers and I will NOT book with them again, no security, no refund either, unless I go through the other partner that booked with them.
Silver is constantly bumping departure times. One of the worst airlines. We have used them 3 times and always have issues. Will not book with them again!
Silver Airlines and Travelocity is an absolute joke. Booked round trip Seattle to Fort Lauderdale. Got a message that they had to change the first leg of the return flight, but it landed after the second leg departed. Obviously, that won’t work. Tried for a WEEK before my trip to get in touch with someone that could help but kept getting the run around. Various customer service agents promising to call back and fix it. Rude customer service agents that wouldn’t transfer me to a manager. I heard nothing back after multiple messages, emails, and online chats. Ended up having to book a one-way return flight home from Florida, which was significantly more expensive. I just want my money back. That’s it. That’s the law. But I can’t get anyone to help. This is beyond frustrating and a time suck that I don’t have time for. Don’t book through Travelocity or with Silver Airlines. Their Customer Service sucks.
Worst airline ever!
Take it from a seasoned worldwide traveler! Horrible desk service, inexcusable delays, no accountability, no response, my flight was canceled 3 times for no reason,,,I will not recommend traveling with them anytime soon.
"Worst airline" is an understatement, nothing but long delays and cancellations, the management should be made accountable, they belong locked behind bars.
Worst airline ever. Cancelled our flight from the Caribbean without making any attempt to notify Delta so we could make alternate arrangements to catch our connection home. And made zero effort to make alternate arrangements for us to get home. Avoid this airline at all costs.
Would give under zero stars if I could.
This airline regularly bumps passengers. Causes missed connections and offers no compensation. The folks at the counter are nice, the service is ridiculously unreliable. Having a ticket is literally meaningless. Avoid this airline at all costs.
I wish I would have read the reviews what everyone says on here is true worst airline I have ever been on unfriendly, untrained, unorganized staff I have ever seen late departing on every flight the only good thing I can say is they aren’t going to be around long I hate it makes me give them one star they aren’t worth it
My children, family of three, were to fly out to Orlando from Huntsville for a fast get-a-way to Disney. They had tickets to the Disney Halloween Party. Needless to say they were not able to make the party because the flight was delayed and then cancelled. After reading all the reviews, I too wanted to add this is the worse airline ever. They should be shut down. I don't like to give them one star because they do not deserve a star. Also they are rated F on the Better Business Bureau according to an article published by WHNT Channel 19, Huntsville.
My wife and I were scheduled to fly to Abaco, Bahamas on October 10. With the destruction from Hurricane Dorian that trip was obviously impossible, I contacted Silvery 3 times via their website and 2 times by phone within 5 days of disaster to request refund/ transfer of tickets to new destination. I did not get any response. Finally sat on phone (hold) for 1 1/2 hours to get customer service agent. I was told I couldn't get a refund because their flights to Abaco had not been canceled yet! They would not transfer our tickets to another destination for the same reason. I asked when the flights would be canceled (to get refund/transfer) and was told 1 hour before the scheduled flight!!! Had to purchase new tickets for another destination- could find no other options except for charter for $3860/pp. After purchase of new tickets I asked to talk with a supervisor and the rep hung up saying they were too busy! WTH
I just checked Silver's website and they are allowing people to book and pay for Abaco as of 9 AM CDT on 10/4 even though there is no airport to fly into!! This airline is worse than a joke. They are a freaking scam!!! I will NEVER use them again.
Will be getting on phone (and hold no doubt) to try again to get our original flight purchase
The worst airline ever. I waited for a refund for a cancelled flight for over 4 months, despite their policy that it be refunded within 7 days. and I am now waiting over 3 months for another refund for a cancelled flight. Numerous calls and emails...actually you cannot call them at Guest relations. The only phone number that exists is the one to make a reservation, all else is handled by email. They do not respond to emails either. This is the most frustrating experience ever. I would not fly with them if I didn't have to with the route I take. Most flights are cancelled or delayed....horrible, I repeat horrible, customer service and what really boils my blood is when you call them and they say they have been voted one of the top ten airlines for customer service by Conde Nast magazine......what a crock of &$%#*. Avoid them at all cost. they deserve NO STARS
This is a second attempt to discuss my flight on Silver Airways that was scheduled for 8/21/2019 from HSV to MCO. I've reached out a number of ways to discuss the impact of the ABRUPT, UNEXPLAINED cancellation of my flight 75. With NO EXPLANATION , our flight was cancelled at 6:33 pm on 8/20/2019 via email! I had to make repeated phone calls to try to find another flight/airline to get us to our destination. It was extremely stressful, time-consuming and caused a great deal of burden on me and my friend. We lost an entire day of our trip, and spent hours upon hours in the airports, taking a flight to Houston airport, then back to MCO finally. I'd looked forward to this mini vacation for almost a year, and because of Silver Airways, it was almost ruined. When our flight 75 was canceled without reason, we were just left hanging. I had to make multiple calls to find an alternate route. First, we placed on American Airlines, to Charlotte, then MCO. Then, we placed on flight UA445 United to Houston, then to MCO. The whole process was a nightmare. This was the first time I'd flown Silver Airlines. . Unfortunately, before this debacle occurred , I'd already purchased 3 more flights on Silver from HSV to MCO for Thanksgiving holiday. I had no idea that Silver Airlines was going to be so unreliable, or I'd never purchased those tickers for 11/23-11/30 2019 from HSV TO MCO. I'm now completely worried that this next trip is going to be disastrous because of Silver's unreliability. I was so thankful when Silver Airways agreed to offer non-stop service from HSV to MCO. I rallied for you, I told all my friends to support the airlines and to use it, so we don't lose it like we did Airtran several years ago. Now, I regret that, and I feel disappointed that Silvers cannot be trusted . I am already feeling anxiety about my Thanksgiving trip, and wish I'd purchased refundable tickets, as I'd be flying Frontier, or even Southwest from Birmingham. Please explain to me, why our flight was canceled, and why I had to work so hard to get to my final destination, and most importantly, assure me that my next flight on Silvers will be positive.
read their Contract of Carriage. pretty much makes Silver think that they can do what they want, fly when they want, screw the consumer. Horrible.
Refund says will be issued in 7 days on a cancelled flight; 40 days later nothing
last correspondence from Silver 37 days ago
This is the worst airline. No flights are on time. Had people from group traveling from Green Turtle Cay to Pensacola. 2 days later still in Ft Lauderdale, had to rent a car to get back to Pensacola. You might make it to Bahamas but getting home it will take days. Do not fly Silver Airline
I have been flying to GHB for over 18 years now. I have flown AA, BahamasAir, Pineapple Air, Southern Air to the island and have experiences delays and the usual that happens with airlines over that time. After our this month's trip I can say without hesitation, SILVER AIRLINES IS THE WORST. We had three families over the last month going to our house in GHB. There were a total of eight individual legs (flights one way) that were taken on Silver Airways from June 5- June 29. Only one was on time, one was cancelled and every other flight was delayed at least 2 hours and as much as six hours. Avoid this airline at all costs! They have terrible customer service, seem understaffed, know they have problems and are in no rush to help.
ON APRIL 21, 2019, I HAD A TICKET TO FLY FROM TAMPA TO FORT LAUDERDALE, 3M 92, RESERVATION CODE SSHXEX. FLIGHT WAS CANCELED, ALSO FOLLOWING DAY FLIGHT. NO REFUND WAS OFFERED, AND PREVIOUS E MAILS HAVE BEEN IGNORED. TELEPHONE CALLS ARE NOT POSSIBLE. WORST CUSTOMER CARE I EVER EXPERIENCED. WILL SEND COPIES TO LOCAL NEWSPAPERS FOR HELP ON THE MATTER.
NICOLAS J ARENA, 561 496 2360. 5577 AMERICAN CIRCLE, DELRAT BEACH, FL 33484
Have emailed 10 times in 17 days...NO RESPONSE NO REFUND
I am emailing concerning the absolutely horrible experience that was encountered with my flight yesterday. My name is Heather Straub. My Reservation Code was AULXRS for the horrible experience of flight 60 fr om TPA-PNS. While I understand that you cannot control the weather, the way that the issue was handled was horrible. IF and WHEN you could actually get someone to answer the phones (which was not often), we were given a run around. There were many other flights and airlines that did actually fly to Pensacola all throughout the day yesterday, while we were stuck sitting in Tallahassee. When we asked about being switched to one of those flights, we were told no that we could not switch airlines until our flight was officially cancelled. Well of course, we continued to delay and delay and delay. And by golly, as soon as all other flight options had gone out for the night, CANCELLED. Imagine that!?! And then you use the whole act of god and weather as a reasoning. Well that is garbage because all of those other flights went and landed at Pensacola, and I could have had the opportunity to get home but you dragging it out KNOWING that you were going to eventually cancel left me absolutely stranded. This whole situation cost me a ton of money. In summary:
$45 in food and beverages (and no I did not have any alcohol) for the day at the crazy expensive airport prices. Apparently some of the other passengers received vouchers for food but because I could never seem to find anyone at the counter (which I sat right next to all day long) I had to pay out of my own pocket.
$75 to do an emergency boarding for my pet back home.
A full day of lost wages and had I not encountered the following expenses, I would have missed yet another day of wages today. Because Silver Airways could care less how I was going to get from Tallahassee to Pensacola.
So, as I am sure you are aware, there was ABSOLUTELY NO rental cars available whatsoever. NONE. So my only options late at night when you finally cancelled was to take a greyhound bus. Bought that ticket for $40 and was warned by the local police officer that I should NOT go wait at the bus station and most definitely NOT go there until right before my bus as it is completely unsafe. GREAT for a single travelling female.
Oh and don't let me get started on the luggage....WHICH I STILL DO NOT HAVE and cannot seem to get ahold of anyone at the airport. Convenient. So you will most definitely be reimbursing me the $35 for my luggage. And if that bag is not found, that will be an entirely different email. The baggage claim number is 449 3M425302. Someone needs to figure out wh ere it is. Seeing how I was told last night (as I sat in Tallahassee) that my luggage was headed to Pensacola. Funny that I COULD NOT get to Pensacola, but my luggage could. Well guess what, I made that 30 minute commute to Pensacola for my luggage this morning and there was no sign of it. I have called all numbers given to me to try and reach someone at the airport and again, NO ONE answers and NO ONE returns a call.
So after all of the hours and hours of this nonsense, the rental car agencies tell me that if I wait until after 10pm, they would know if they had any no-shows or cancellations. And what do you know, by the grace of god, Avis did have a cancellation. So I also paid $70+ for a rental car. And another $20 to refill the fuel that I used getting home. After heading to the Tampa airport at 4:30am yesterday and sitting in airports all day, I finally arrived home around 2am this morning, driving over 3 hours on no sleep. But it definitely beat the alternative of riding a greyhound bus.
If I could give a zero rating I would. Exceedingly slow check in at Orlando. Ground staff disinterested in providing timely information on the flight. Flight attendant utterly indifferent. To top it off I had a wall instead of a window to look out. Third world airline? Avoid this airline like the plague. If you don't you will truly be disappointed.
I recently traveled from key west to ft lauderdale then to baltimore md. I was originally supposed to have a short layover in ft lauderdale but the departure time was changed from key west. Because of that myself and 4 travelers including Roert O'Brien, Cheryl Lotz and Doug Ludwig had a 12 hour layover in ft lauderdale. Robert O'Brien and I had to take the next day off of work due to the late arrival in Baltimore - we also had to pay an extra day for our dog sitter. The inconvenience as well for all travelers. Was not happy with the service from your airline.
Flight from Eleuthera was delayed 5 hours with little to no communication during this time. Of course we missed our connection in Ft. Lauderdale and due to the lateness of the hour had quite a bit of difficulty finding a hotel. No assistance was given at all! All complaints must be submitted online and they take months to respond. The result is that they take no responsibility and you end up paying the bills. I suggest you find another airline!
The name “silver airlines” is appropriate, because by the time your plane arrives your hair will have turn silver 😉
Just shut it down and let a competent carrier serve the routes.
To start with, 90 minutes to check in the 8 parties ahead of us. Then, the flight out of Marsh Harbour was 90 minutes late departing. Not a problem, as we all know Silver is the worst airline on the planet and a mere late departure is a “win” compared to a cancellation, which is fairly regular.
The connecting 2:50 flight from Ft. Lauderdale to Tampa was delayed until 4:40. We went to find food. At 4:25 we arrived at the gate to learn That the flight left at 4:17. The surly gate agent said the 4:40 departure time was “an estimate”. 6:59 delayed to 7:59 “estimated”.
Not the first time Silver has been a bust. Do yourself a favor and fly any other airline.
Cancelled my flight after three time changes. Called number and they are having a “system problem”. Looks like they stole $500 from me. And, it appears they’ve ripped off several others. Someone needs to sue them. I’m betting the owner is living like a fat cat and enjoying our money.
One of the worst experiences I have ever had with an airlines. I booked 2 tickets for my daughter and myself to Orlando from Huntsville, round trip . We were going on a cruise and booked them for our flight. I received 3 emails from them changing flight times that really made our return flight unavailable because of when my cruise returned. I was able to make it work however. Then I have recently received an email stating flight cancelled and to call the number provided. I have called this and every number I can find for them and nobody ever answer the phone. It is just hold time in automated system.I have held for as long as 45 minutes and still nobody picks up the phone. As of writing this, I am yet to speak with anyone at Silver Airways and I am assuming at this point I am SOL in regard to getting a refund for my tickets. I recommend for anyone that reads this to not book with Silver Airlines.
I had an excellent round trip experience with Silver Airways this past weekend, starting from entering into the airport, to arriving at my destination. And again on my returned trip. They were on time from beginning to end. It was comfortable with friendly staff both on ground and in air. But then, I start happy which is contageous and the staff responded in turn. I'm looking forward to flying Silver Airways again.
HORRIBLE EXPERIENCE!!!! Silver offered no help with another flight or alternative airline after cancelling my flight. Their response was we can't help you good luck. I have been attempting to get refunds for cancelled flight and baggage for a month, their response is more time required to look into the issue. I have had to send them copies of baggage receipt 4 times.
I would walk or swim before ever using this horrible airlines
I have seen many negative reviews about Silver Airways. I have flown with this airline twice. Both flights were from Orlando Fla. to Pensacola Fla. Both departure and arrival times were on schedule. My checked baggage was there at the baggage pick-up belts on both flights. Because of reviews I had read before first using this airline, I payed attention to all the personnel I could see. It did seem that the people at the service counter, and at the gate, were not what I have experiences with larger airlines like Jet Blue, Delta, and Southwest. They seemed to be a bit stressed. The pilots and attendants appeared to be as I would expect on any other flight. They looked relaxed and acted like professionals. I have flown with other "commuter airlines" and know that they operate on smaller budgets, which generally means that service is not what you would expect from larger airlines. I will say that this airline has some work to do to meet the expectations most customers expect, but they do have many more direct regional flights here in Florida, and at lower costs compared to those larger airlines who charge more and take you to northern hubs,have layovers, and then take you back to your intended regional destination. You do get what you pay for. I doubt very many satisfied costumers took the time to leave positive feedback here. I'll use this airlines again.
I have flown Silver airways the past two years as they are the only nonstop carrier to many Florida cities. They are almost ALWAYS late with very poor to nonexistent help from the airside staff. On holidays they are either many hours late or will CANCEL the entire flight after keeping you hostage at the airside fir many hours. You are then stranded at an airport overnight with little compensation if any even after arguing. I have sometimes been transported by bus over 4 hours to my final destination that should take an hour or so.
It is my opinion to avoid Silver Airways at all costs and even consider WALKING as a better alternative
I have flown Silver Airways many times and have never been overly impressed with their service. Every flight I have ever taken has been delayed and I have never complained and just accepted it as the reality of flying a "bargain" airline. However this last problem I had with Silver is the last straw. My friends and I planned a trip to Green Turtle Cay, Bahamas for a week to celebrate my birthday and another one of my friend's birthdays. Our group totals 15 people. I first contacted Silver 6 months prior to our trip to attempt to book a group rate or see if there is some kind of group program that will allow us all to get on the same flights. Since their planes seat 30 people I figured they'd likely be happy to book 50% of their plane in 1 booking. Apparently you cannot directly contact their group booking agent. All you can do is email the agent and wait for a reply. Sent 3 emails, and all went unanswered so we all booked individually. Since booking our itinerary was changed 3 times, each of which became more and more inconvenient. I had originally booked a direct flight from St. Pete/Clearwater to Treasure Cay, Bahamas which was great because we are traveling with small children and we will still have to take the ferry boat to Green Turtle Cay. After the 3rd schedule change they put us on a flight that would force us to get up at 3AM to get to the airport on time for a flight that would have a 4 hour layover in Ft. Lauderdale then take us to Marsh Harbor, Bahamas which means a 30 minute cab ride to Treasure Cay, then a 30 minute boat ride to Green Turtle Cay. All this while traveling with 5 kids under 2. If that's not bad enough every time I called to rebook the staff seemed indifferent and gave the distinct feeling that attempting to rebook was such a burden that it was too much trouble for them to deal with. if you try to express your displeasure with the situation they just talk over you and get very rude.
Here's the summary of all of my experiences with Silver
-Always Delayed
-Rude & Uncaring Customer Service Agents
-Multiple schedule and airport changes for the same trip
-Inconvenient flight schedule
Bottom Line - I will NEVER fly Silver Airways or United Airlines ever again
Very poorly run airline with many flight delays! Flights are on old small propeller aircraft that have been repainted and are frequently breaking down causing many of the flight delays. Very noisy in cabin due to aircraft propellers. Also, planes are very hot on the ground due to no air conditioning being available. Luggage is frequently bumped off a flight due to weight and balance limitations for the aircraft. If your looking to get to your destination on time and with your baggage, you would be wise to find another airline.
I have never written a complaint on one of these sites. I fly a lot. I empathize with airlines, I understand the low budget, low fare airlines business model and applaud them for offering very cheap tickets. But Silver advertises direct flights to places, and then you find out that your flight is actually connecting. I received a email that touted direct flights Tampa to Marsh Harbor, Bahamas 1.5 hours. I booked it as direct. The connecting flight that they provided too 7 hours to arrive at destination. A call to the airline the day after arrival to discuss the seemingly bait and switch tactic resulted in a directive to email customer service because the issue is "more than 24 hrs old" . Email was sent. No response. 8 more emails sent over the next 110 days . Finally a response- $25 voucher. Fly silver if you have lots of time to get there and are comfortable hanging out in airports
I also had a very bad experience with Silver Airways in March 2015, flying from South Carolina to Florida: flights delayed one after another and then cancelled, misinformation given to passengers, no update on the departure boards (indicating flights left on-time), no notice to travelers despite knowing that planes hadn't left the earlier departure points, no response on their telephone line (other than a recording that repeated for well over an hour before I gave up), etc.
At this point, I would suggest that those with similar experiences file a complaint with the Department of Transportation's Aviation Consumer Protection. It is important that either changes be made or this airline lose it's ability to carry passengers.
Beware of flyiing on Silver Airways
All flights are delayed and sometimes cancelled. Delays are in hours, connections missed, unpleasant employees ( can you blame them having to deal with irrate customers),waits of 30+ minutes on the phone to contact anyone, no responses to emails.... need I go on. The only nice thing I can say is that their flight attendants were delightful.
How they stay in business and get recommended by CONDE NAST is behond my comprehension. Check out reviews on other sites and their employee reviews. It is SCARRY!
I will never fly on this airline again.
HORRIBLE EXPERIENCE!!!! Lost our luggage, flight delayed, then finally cancelled ten hours later!! Promised refund on flight several times, yet nothing done. Repeated calls go nowhere and the exact same person you talked to pretends they don't remember or it wasn't them you talked to. You can't make this stuff up. Promises of refund over and over and still nothing. DO NOT FLY THIS AIRLINE. Find another way. You will have to anyway.
Silver Airlines is terrible. I had a round trip flight from Jacksonville, FL to Fort Lauderdale, FL in Feb 2015. They were 3 hours late leaving on both flights. Some flights were cancelled. People were missing their cruises and connecting flights. Their excuses kept changing so they weren't honest and the staff was unfriendly. The only nice thing I can say is we didn't crash.
I am still waiting in the Key West airport (8:15 pm) for my flight which was supposed to depart at 3:30 pm. I'm not even sure there really will be a plane. We have been told different departure times every hour. I have never been on such a rinky-dink airline. I had a three hour delay on my flight from Tampa to Key West. My advice is to use ANY means of transportation other than Silver.
Silver Airways is awful, awful, awful and you should never fly them. I was scheduled to fly fr om Tampa to Fort Lauderdale at 8:30 p.m. on January 23, 2015. I arrived an hour early and was told the flight was delayed until 10:00 p.m. When the departure time arrived a number of passengers demanded to know what was going on and the attendant had no clue. Finally she called Tallahassee wh ere the plane was leaving from and was told that one of the engines had failed and the plane was still in Tallahassee. They cancelled the flight at 10:30 pm. We then had to stand in line for another 30 minutes to get a hotel voucher. When my turn came I told them that I had scheduled a flight on another airline the next morning and they refused to give me a hotel voucher. The airport hotel was full so I am spending the night in an airport chair. I told my travel agent never to use them again under any circumstances. They are the worst airline in Florida
IF there were a negative number to rate them with, that's what I'd rate this airline. Our flight time was changed fr om 7:00 AM to 6:40 PM with no notification whatsoever. Luckily it was 1) at Ft. Lauderdale airport wh ere Southwest flies, 2) Southwest had 2 available seats on a 10:30am flight, and 3) a business trip therefore re-booking an expensive last-minute flight was paid by the company. Otherwise we would have been stuck at the airport waiting for a 6:40 PM flight that may or may not have been cancelled too.
Never again, AND I will warn everyone that I know to avoid this airline like the plague.
My flight 4027 on March 9 was scheduled to depart 7:50 am. The board said it was on time. No one was even at the check in desk till after 7 am, and the flight didn't leave till after 11am. We were never notified of a delay and had no idea what was going on. We could have had three more hours of sleep and avoided waiting three hours in the airport not knowing what was going on, if we had been notified ahead of time.
What a poor way to run an airline!
terrible service, never on time, lots of cancelled flights. They offered me a voucher, then when I went to use it, they wouldn't honor the voucher for the same route for which they gave me the voucher.
Avoid at all costs. Their staff, while friendly, does not have a clue about their own procedures. One flight was delayed for several hours because the lavitory on the plane was broken (it was a one hour flight). I over heard one of the flight crew state they were checking Lowes to see if they could find a replacement part. Today, flying from Atlanta to Mississippi. AFTER I checked in, I was informed the flight was delayed by half an hour. Then I overheard other passengers discussing cancellation. Only after I approached the counter with my concern was I informed that yes, all flights to everywhere in Mississippi that day were cancelled because of no flight crew. I was not offered any help, apology, explanation or alternative. I was simply left standing there completely agape while the attendant tried not to make eye contact with anyone.
Horrible airline. I had multiple flights delayed or cancelled due to a shortage of pilots and crew members. The airport staff was also inadequately trained and did not keep customers informed about delays and cancellations.
Delayed by 2 days in Key West January 6-8 due to mechanical failure. No response from Customer Service. On file with Better Business Bureau as of January 28. Promises made to partially refund money spent on Hotel Rooms in Key West but were never delivered upon. Very Professional staff at the terminal. Staff in Home Office has been dysfuncitional and discredit to the airline industry.
I would STRONGLY urge you NOT to use this airline. I have been a faithful United customer, but my interactions with United, Silver, and U.S. Air over the weekend have made me rethink my airline loyalties. First of all, I booked a round-trip flight to FL through United and I had no idea that I was flying on Silver until the day before my flight, when I didn't get my usual "advanced check-in" email fr om United. Thinking that was strange, I went to the United website to check-in and found that one of my flights was with Silver- some airline I had never heard about. I tried to stay optimistic and just go with the flow. Unfortunately that optimism was short lived because when I arrived at the airport in FL, I found that Silver took 30 minutes to check me in, was unable to print my boarding pass, and then LOST MY LUGGAGE. Granted, I did have to change planes once before ending at my final destination, but Silver is the company that checked my luggage and was unable to route ONE BAG to my final destination. To make matters worse, I was stuck on a very tiny Silver aircraft, wh ere my 5' frame felt trapped in the isle and the engines were so loud that I could barely hear myself think. Anyways, I normally never write these kinds of reviews, but I just felt the need to prevent others from getting duped into flying this airline just because they book with United. GET YOUR MONEY BACK NOW.
Absolute garbage of an airline. They repeatedly cancel and delay flights for no explanation. I've flown with them 6-7 times and they have never departed on time. The only reason anyone should use them is to save money. F rating from me.
REally slipshod about scheduling flights. As so often happens with American airlines, the customer comes last.....after the main motivations being 1) priority transporting their own crews to be in place the next morning 2) making sure they have enough passengers in any single flight to make it profitable - therefore all the weird, unexplained cancellations.
The stewardess was not friendly. Our luggage didn't travel with us. We had to stay the night in key west with no clothes. When we returned the next day to get our luggage, no one was at the counter to help us. Worst airline ever! Not the regional airline of the year!
The flights were nice, however, we were bumped off a scheduled flight for a family of four. At a connection in Fort Lauderdale, we boarded the plane to Orlando. The airline staff came aboard the plane and made us exit the flight. This was completely due to them overbooking the flight. We only had the option to get a hotel and fly to Orlando the next day or rent a vehicle and drive four hours home. We are not regular travelers, and this was an important family vacation. There should be no reason to bump us from a flight we paid for months ago. We ended up having to rent the vehicle due to employment and appointments. They sent a piece of luggage to Orlando on that plane that contained medication. This is the next day, and they are asking us to drive to the airport to pick up the piece of luggage. This would entail hours of lost wages, cancelled appointments, etc. This customer service is shameful.