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Kulula.com Reviews

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All reviews about Kulula.com

13 December 2014 12:12:00 Guest

Was on a flight from capetown to O.R Tambo. Worst experience ever. Cabin crew extremely unprofessional and rude. First flight attended made a comment to another of "maybe if she was friendlier to me, i would have helped her" after a traveller requested assistance. Another flight attended walked passed Asian travelers and made a comment "No need to try and explain the emergency procedures to them, its not like they would understand it anyway". After landing waited 30 minutes for baggage to come around, i can not even recall ever waiting this long for my luggage even on international flights. never ever in my live of jet setting have I had such a bad experience with an airline. I would not recommend this airline to anyone. Absolutely disgusted with this airline.

Excellent service received from Mango Airlines a few days ago no complaints there staff was useful, friendly and offered assistance to all travelers.

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08 October 2012 12:10:00 Guest

they are always late , never depart on time, up 4 hrs late, cost money at parking lots, no feedback why the flights are late.

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05 April 2012 12:04:00 Guest

Where would you like me to start....? This is THE MOST DISGUSTING AIRLINE I have EVER travelled ... and this includes AFRICA ! If your time is important , then stay AWAY from this airline. They are always late , never depart on time, up to 3 hours !!! and then they tell JOKES to make it lighthearted !! I decided to move to them as Lanseria is a easy location for me to access. 4 flights.... 3 late.... Many missed meetings and many hours at the airport with time to write review like this.... It is now easter weekend, and instead of departing at 15 55, it moved to departure at 16 55 and now has moved to 18 h 30 !!!!! NEVER USE THIS AIRLINE IF YOUR TIME IS IMPORTANT TO YOU... and when you find out the reason... TECHNICAL DIFFICULTY is the answer !!!! I mean really......!!! LAST TIME

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06 September 2009 12:09:00 D Campbell

Probably the most awful flying experience I have ever had. Complete chaos at check in and ended up being bumped off flight, we were promised compensation but no one could tell us who was to provide this compensation. The 6 hour delay at JNB International with 3 children under 4 was an experience I could have done without. The hostesses were, I am sure, quite funny but at that stage I was in no mood to laugh and found their flippancy annoying and somehow insulting considering the 8 tortuous hours we had just spent because of that airline. Still waiting for their "feedback department" to get back to me 2 months later. My advice is to arrive really early because when it goes wrong its not all fun and games.

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