We have been waiting for 40 minutes to get through to the UK customer service centre of Eurowings, which initially said "Your wait will be around 5 minutes"!
We had to search for the telephone number because expecting to fly in just 14 hours we have been trying to check-in, WITH NO SUCCESS.
We completed ALL personal information correctly and precisely within one minute, and have since had to * more than 45 minutes waiting for a response from our phone call.
It was only after a 10 minute call to the German HO that we were told there was 'a little problem' online. None of this was visible online.
V poor service
DUS-HAM. Efficient boarding at Dusseldorf. Y Class about half full. FAs were upbeat and professional - seemed to enjoy their job. Each passenger was greeted on boarding. A drinks service was conducted soon after take off. BAE 146 would have been a little cramped if full and was showing its age. All announcements, including that of the pilot were made in both English and German despite it being a domestic flight. Overall, it was a very brief but enjoyable experience and very good value for the price I paid.