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Eurowings Reviews

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18 August 2023 12:08:00 Saurab

Eurowings is the worst - stay away

2 staff in dusseldorf Airport

Flight got cancelled in Heathrow Airport for 1.5 hours to dusseldorf airport. Then we missed the connecting flight to monte negros. Instead of booking an alternative flight to Monte Negro, they sent us back to the UK.

My family got nepali passport where transit visa isn't needed if the final destination doesn't require one.

Firstly the blonde Lady lied to us saying we cannot use any other transit where the border police said we can.
Secondly, when I asked why don't the euro wings book us a flight to monte negro via Istanbul which was departing later on, she said said that her colleague doesn't want to, but we can book the same flight with our own money.

Thirdly, with their incompetency and lack of professionalism, the blonde woman had the guts to say to us that she's been working for us for the past hour like she is doing a favour to us. She works for the company ' Euro wings ' getting paid to do the job and accommodate us the customers of Euro Wings in the best way on any circumstances or unless they don't take money from us in the first place.

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07 September 2018 12:09:00 Charles K

We have been waiting for 40 minutes to get through to the UK customer service centre of Eurowings, which initially said "Your wait will be around 5 minutes"!
We had to search for the telephone number because expecting to fly in just 14 hours we have been trying to check-in, WITH NO SUCCESS.
We completed ALL personal information correctly and precisely within one minute, and have since had to * more than 45 minutes waiting for a response from our phone call.
It was only after a 10 minute call to the German HO that we were told there was 'a little problem' online. None of this was visible online.
V poor service

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14 October 2009 12:10:00 D Kearney

DUS-HAM. Efficient boarding at Dusseldorf. Y Class about half full. FAs were upbeat and professional - seemed to enjoy their job. Each passenger was greeted on boarding. A drinks service was conducted soon after take off. BAE 146 would have been a little cramped if full and was showing its age. All announcements, including that of the pilot were made in both English and German despite it being a domestic flight. Overall, it was a very brief but enjoyable experience and very good value for the price I paid.

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