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Egyptair Reviews

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All reviews about Egyptair

16 April 2024 12:04:00 Hamdi

My advice to anyone don't travel with egyptair.
They're corrupt and they don't have any manners.
They don't know how to treat customers and they don't have any respect to foreigners.
Is all about money.
If you want to fight corruption then start to boycott egyptair.

Is this review helpful? Yes 0 / No 0
06 February 2024 12:02:00 Guest

I flew Egypt Air, Dublin - Cairo - Beijing two weeks ago.
At the check in in Ireland I was told that as the plane was less than half full I could also check in my carry-on bag, so I did.
As a consequence, I walked on the plane with the clothes I was wearing and a passport and a phone.
The flight was delayed an hour, then they boarded us, and then they sat us on the plane for an hour, without serving us anything, even a glass of water, and without telling us when we'd take off.
As a consequence of our 2 hour plus delay, instead of having a three hour layover in Cairo, I had less than 45 minutes. But at least I made the next plane. Unfortunately, my baggage remained in Egypt.
I landed on Friday and my baggage arrived after midnight on Monday.
During that time I walked around China in the winter (it was -11 degrees most days) with no coat or thermal clothing.
My phone was dying, so I had to find an electronics shop and buy a charger.
In three days I didn't hear a single word from Air Egypt and they completely ignored all of my messages.
Eventually, a week later, they responded to my messages by sending a standard "We're sorry for the inconvenience and we really care about you SO much..." blah blah blah response, completely ignoring the questions I had asked.
They then sent me a document to complete -to claim expenses- but in the form of a jpg, so I would have to find a printer - in China, when I don't speak Chinese- and complete the claim by hand.
In the last two weeks I've sent them the documents/proof of expenses that they asked, but the ignore my messages and/or ask for more information, mostly information I've already provided.
I'm not even claiming big expenses: just over 100.
It would be great if:
a) they had contacted me while I was in China without even a toothbrush,
b) they had apologized,
c) they had not kept asking for the same information that I'd already provided, and
d) they had sent a claims form as a document I could complete on my computer.
That have done none of those things. I can see I'll get no satisfaction from Air Egypt and they'll continue to not assist me in the hope that I'll give up.
In 30 years of flying this is the worst customer service I've ever experienced.
AVOID AIR EGYPT at all costs. They're AWFUL.

Is this review helpful? Yes 1 / No 0
07 January 2024 12:01:00 Guest

We had gone to Sharm-al-sheikh in the summer for diving. Egyptair delayed our paris flight and at cairo we misse dour sharm connection. When we got on a later flight and finally reached sharm, our luggage was lost. for our entire stay in sharm, we bought everything new. The compensation process is so complicated that we gave up and after that we vowed, never to travel with checked baggage again.

Come winter and now the family is vacationing in bali, followed by india and then back to US. My husband found a good deal on the Star Alliance club that gave us a layover of 24 hours in cairo so we could see the sights before flying to US. But guess what airline? EgyptAir. we actually had a fight about it as the summer pain was still raw. But he said, we have business tickets so we should be able to take 2 cabin luggage per person and we will not check in anything, so we should be good".
Our flight was on 5th jan 2024 at 3 am something.

At the checkin itself, they gave us trouble when they saw all that cabin luggage. My husband had to argue with them which is so mortifying, never had that experience with business class at least. they always treat you well.My husband persuaded them to let us take the cabin bags to the boarding gate. Once inside the plane, the plane was so small and antiquated. With business seats hardly having any leg room. The cabin crew actually started screaming at us saying this is too much, take it off etc. The airhostess on duty made snide comments about our bag sizes and the. male attendant kept saying khalas, khalas. it was because of egyptair that we have stopped checking our bags in totally and here i was in the same situation again. they finally checked in 4 of our cabin bags but the attitude and the screaming just left such a bad taste in my mouth.
Today is 7th jan and we just arrived back in SFO last night. I'm still upset with my hubby, it will pass, but i will never ever fly egyptair again even if its the last airline standing. This is an honest review and i've dropped everything else to write this because when you are stuck with someone , you are stuck. one can find better deals elsewhere and the attitude is something one can do without. Use your hard earned money elsewhere.

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25 November 2023 12:11:00 Latchman Dass

Egytair discrimination against passengers.
I traveled on October 14, 2023 from Cairo to JFK (New York) and I could not eat because the only food available to eat was beef. I cannot eat beef because of religious and health reasons.
The airline should have a variety of meals and provide special meals upon passengers request.

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12 October 2023 12:10:00 Augin kureekattu jose

I have made a travel with Egypt airways on August 25 2023 and the experience was really worst. I have faced several issues. Even they don't have any responsibility of our luggage. One of my travel bag is still missing and I have send several e mail and contacted them several times. No reply. Please don't choose Egypt airways. It's really worst of money. The main highlight is the team at Egypt found my luggage and still now I didn't received it . Today it 12 October.

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26 September 2023 12:09:00 Ria

Extremely dissappointed!!!! Egypt Air was late again from Luxor and therefore we missed our flight to South Africa. We landed at 23:00 local time and it is now 23:44 and Im still waiting for my luggage? The belt has not even begin to move?? The didnt offer the slightest assistance after the ground floor promised to see if the can allocate my luggage and said that they will call to hold our plane. Check in refused to wait even thought we only fly out at 00:10? Ridiculous

Is this review helpful? Yes 1 / No 0
14 September 2023 12:09:00 Azza Hashem

was going to Egypt & Suadi Arabia , That day I didnt eat breakfast , I got very sick after I ate first meal on board, I had diarrhea , stomachache, heart burn , I didnt eat at all after that I got in another flight to Madiana in Suadi Arabia
In there you dont have to have doctor prescription I went to the pharmacy and I got medicine, it didnt help , I went o Makkah , I went twice to the pharmacy and bought medicine still didnt help I had to pray and didnt want to leave the prayers to go to the hospital
I stayed sick till I came back to ER in USA the next day
It was 11 days vacation, I got six flights on same airline
I was going to Cairo on 8/28 , I had heavy hand bag that I couldnt carry I choice to use carry on to put the hand bag on till I get on board
There was a bus to take the passengers to the airplane and there were stairs
I asked if is there someone can help me to carry these bags for me for money the guy that help there said you can come with handicapped people I said ok
While I getting in the plane , the crew made fun on me , treated me very bad and they were very rude all of them I was wearing Islamic clothes , they made fun on the carry on and the handbag , I explained That I came from NY I suppose to have two logged and one carry on , but this is one for me and the other is for my sister one of the crew said oh your sister will bring another carry on and more bags ? The all laughed and looked at each other disrespect what I was saying , didnt even help to direct me to my chair and let the guy who helped the handicapped people helped me
I am 54 years only with knee , neck and back problems should I explain this all to them to accept me and to understand my situation ?
On my way back to NY, there was three hours delay in Cairo international airport
The airport was very cold they put the AC on very low degree i was still sick I had to buy something to wear to Make me warm , I couldnt find coat but I bought a big towel and pajama ( I have the receipts)
That what happened to me I am very disappointed
And want to file a complaint against Egyptair company for all I went through , pain, sickness , looking for bathroom everywhere I go, I was treated with disrespect from their crew, and I got more sick due to the three hours delay in the frozen degree waiting for the flight

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31 August 2023 12:08:00 Guest

To sum it all up of my experience of traveling July, 2023, "Barbarians runs Egypt Airlines!" Bathrooms are so filthy and pee all over, sticky floor, 2 out of 3 restrooms of our Business Class were out of order, food will make you feel like throw up, broken seats, very old entertainment system, huts your year and eyes, Flight attendants acts like they are relative to Egypt Airlines High officials, don't give a * about passengers need, DO NOT SEND YOUR ELDERLY RELATIVES IN THIS AIRLINE, they are extremely irresponsible! FAA should investigate and banned them to enter USA if necessary. Awful Awful experience! NEVER AGAIN, BYE BYE EGYPT AIR!

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26 July 2023 12:07:00 Marius

Do not use Egypt Air under any circumstances.
We traveled with them 4 times before, but the last time our most valuable things were stolen from our luggage, over 2000eur. It is our fault that we chose Egypt air instead of Turkish, Tarom... A little story to understand what type of company it is. I was on vacation in Hurghada and unfortunately I found out about the death of my wife's grandmother. We decided to interrupt the trip on the same day and buy plane tickets to get home as soon as possible... I bought business class tickets! As for feedback on business class services, they are mediocre at best, banal food, no entertainment, dirt (even another passenger argued for a long time during the flight with one of the flight attendants because of the mess in the toilet and seats...) . In the end we reach the destination, of course without luggage, which will delay 4 days, plus stolen things of over 2000eur.
I wrote to the company the next day, on the 10th, on the 20th, no answer on the 28th, they replied that I must write to them within 7 days of the incident, even though they replied to the email I sent the second day day after the incident.
The biggest thieves!!!

Is this review helpful? Yes 1 / No 0
26 June 2023 12:06:00 Iman

I got food poisoning due to this airline's food on 2 different occasions!! Terrible food and uncomfortable seats. Just never want to fly with them again.

Is this review helpful? Yes 2 / No 0
19 June 2023 12:06:00 Guest

Had a very long delay on Egyptair flight MS 758 because of incorrect boarding procedures of the ground crew. Because of this I mist my connecting Egyptair flight. Unfortunately I am getting no response to my valid claim for financial compensation. This airline simply does not seem to care about customer service. I am never flying with them again!

Is this review helpful? Yes 1 / No 0
26 April 2023 12:04:00 Guest

Worst airline I have ever used and we travel often. Planes delay for hours, they don't tell you or change the airline screen to let you know. When you finally get on it then takes another 40 minutes before take off. They lost 2 bags, ours and some other poor person. We spent the next hour 'hoping' it was coming on the next flight which it didn't. No one helps you and they don't care. We missed our connecting flight and not a care in the world from them. Never ever again. Do not support this airline, they are the worst and they should be reported.

Is this review helpful? Yes 2 / No 0
14 April 2023 12:04:00 Gloria Akherie

The worst airline, how I wish their license should be revoked from them.
They have no customer service.
They lost my two luggages and till date nothing has been done.

Is this review helpful? Yes 4 / No 1
28 March 2023 12:03:00 Rashid

These idiots lost my luggage and i had nothing on me, not even my medication or clothes, me snd my mother were just left with the clothes we had on. You call them on +44 844 822 1110, and no one picks up. These guys are basically theives, now Im in Makkah with no medication cause every pharmacy is either closed or out of stock. Absolutely disaster

Is this review helpful? Yes 4 / No 0
31 December 2022 12:12:00 Guest

I had a lay over of 1h20 min from Kuwait to Cairo for a final destination to Sharm El Sheikh. I missed my connection to sharm el sheikh due to the 1h delay of the aircraft departure from Kuwait which gave me barely 10 min to run to the gate instead of 1 hour, and I obviously arrived too late. After being denied the entrance to the aircraft I managed to find the egypt airline office which is divided by 2 different offices. Got a voucher for an hotel room and meals, but by the time I went to grab my luggage there was apparently no rooms left in any hotel. Feel like I will spend the night on the floor due to their lack of time management and poor customer service

Is this review helpful? Yes 5 / No 0
02 March 2022 12:03:00 Zobain

What a pathetic level of information. I booked my ticket in advance from Baghdad to Jeddah. I am double vaccinated and read all the informarion provided on egyptairs website for my travels. All set to go I get to Baghdad Airport and hello sir you do know you have to pay £420 for a 3 star isolation package in Jeddah because you are flying through Cairo?! Unbelievable!!!

Is this review helpful? Yes 4 / No 0
22 January 2019 12:01:00 Michael

Great and amazing flight They love to travel on time, I liked the food, but I guess maybe there is better than that

Is this review helpful? Yes 1 / No 5
05 December 2017 12:12:00 Guest

Flying by Egypt Air from Jeddah to Cairo to London. There seems to be a pattern of disrespect, lies and 'don't give a * attitude. We were delayed by almost 15 hours at Jeddah as our flight had not arrived. Other airlines were landing and taking off, yet we were told repeatedly by Egypt Air staff that no flights were landing at Jeddah. We were not given any accomodation and spent 14 hours in the check in area. I spent two hours trying to get a wheelchair for my mum which they would not give until we had our boarding passes. Every two hours we were told a message was imminent but that was just to say a further message would be issued in two hours. All the staff were flippant about our position and the airline office was chaotic with people shouting at each other left right and centre. After complaining to Egypt Air, we got a letter saying it was 'Force Major' that caused the delays and there was no sympathy for the problems we faced. NEVER FLY BY EGYPT AIR. If you are flying to Saudi Arabia, pay a little extra and fly by Emirates, Turkish or Qatar.

Is this review helpful? Yes 2 / No 0
03 July 2017 12:07:00 Guest

I Always fly with Egypt air from Amsterdam and I am contet with the service from Egypt Air. The staf is nice and Always willing to help. The food is good so, for me no complains.

Is this review helpful? Yes 2 / No 6
15 July 2015 12:07:00 Guest

Seats uncomfortable! Food inedible! Plane filthy! Checkin procedures inefficient! Flights late! But, did have TV behind the seats!
Take another airlines if possible!!!!!!!!!

Is this review helpful? Yes 4 / No 3
24 June 2015 12:06:00 Guest

Unfortunatelly I support many of the reviews on here,

I missed a connecting flight due to Egypt Air delays. the solution was a 30 hr stopover in Egypt and another 30 hrs of travel landing me at my destination 2 days late.

I sourced an alternative option to board an alternative airline, Egypt Air told me there was no seats available however online there was plenty of availability and once onboard the flight was around 50% full.

I have been seeking a refund now for the unused flight - that I missed due to Egypt Air delays for 4 months now.

The customer service is SHOCKING to say the least. I would never fly Egypt Air again.

Is this review helpful? Yes 1 / No 0
28 August 2014 12:08:00 Guest

The worst airline service I have ever experienced. If you fly with Eygptair and things go wrong, you are on your own. They refuse to offer even the slightest amount of assistance, they will tell you your problem belongs to someone else - and they are almost uncontactable. This airline should be banned from the skies.

Is this review helpful? Yes 0 / No 1
12 February 2014 12:02:00 Jalal Mihoub

Not bad airlines after all, food wasn't bad and service was ok, very good flight in timing , good service ..

Is this review helpful? Yes 1 / No 0
29 June 2008 12:06:00 S Gaddis

Cairo to Heathrow. The aircraft was a 777 and looking rather tired. The seats were comfortable and there seemed to be quite a lot of legroom. We were served a soft drink after take off and another with the meal, followed by tea and coffee. Food was no worse than other airline food I've tasted. There was a recently released film shown, which managed to keep the children occupied for a few hours, although the nearest screen to us was about 7 rows in front, making it difficult to see. The crew were friendly and good with the children

Is this review helpful? Yes 3 / No 1
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