Flying by Egypt Air from Jeddah to Cairo to London. There seems to be a pattern of disrespect, lies and 'don't give a * attitude. We were delayed by almost 15 hours at Jeddah as our flight had not arrived. Other airlines were landing and taking off, yet we were told repeatedly by Egypt Air staff that no flights were landing at Jeddah. We were not given any accomodation and spent 14 hours in the check in area. I spent two hours trying to get a wheelchair for my mum which they would not give until we had our boarding passes. Every two hours we were told a message was imminent but that was just to say a further message would be issued in two hours. All the staff were flippant about our position and the airline office was chaotic with people shouting at each other left right and centre. After complaining to Egypt Air, we got a letter saying it was 'Force Major' that caused the delays and there was no sympathy for the problems we faced. NEVER FLY BY EGYPT AIR. If you are flying to Saudi Arabia, pay a little extra and fly by Emirates, Turkish or Qatar.
Unfortunatelly I support many of the reviews on here,
I missed a connecting flight due to Egypt Air delays. the solution was a 30 hr stopover in Egypt and another 30 hrs of travel landing me at my destination 2 days late.
I sourced an alternative option to board an alternative airline, Egypt Air told me there was no seats available however online there was plenty of availability and once onboard the flight was around 50% full.
I have been seeking a refund now for the unused flight - that I missed due to Egypt Air delays for 4 months now.
The customer service is SHOCKING to say the least. I would never fly Egypt Air again.
The worst airline service I have ever experienced. If you fly with Eygptair and things go wrong, you are on your own. They refuse to offer even the slightest amount of assistance, they will tell you your problem belongs to someone else - and they are almost uncontactable. This airline should be banned from the skies.
Cairo to Heathrow. The aircraft was a 777 and looking rather tired. The seats were comfortable and there seemed to be quite a lot of legroom. We were served a soft drink after take off and another with the meal, followed by tea and coffee. Food was no worse than other airline food I've tasted. There was a recently released film shown, which managed to keep the children occupied for a few hours, although the nearest screen to us was about 7 rows in front, making it difficult to see. The crew were friendly and good with the children