26 April 2023 12:04:00
Guest
Worst airline I have ever used and we travel often. Planes delay for hours, they don't tell you or change the airline screen to let you know. When you finally get on it then takes another 40 minutes before take off. They lost 2 bags, ours and some other poor person. We spent the next hour 'hoping' it was coming on the next flight which it didn't. No one helps you and they don't care. We missed our connecting flight and not a care in the world from them. Never ever again. Do not support this airline, they are the worst and they should be reported.
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14 April 2023 12:04:00
Gloria Akherie
The worst airline, how I wish their license should be revoked from them.
They have no customer service.
They lost my two luggages and till date nothing has been done.
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28 March 2023 12:03:00
Rashid
These idiots lost my luggage and i had nothing on me, not even my medication or clothes, me snd my mother were just left with the clothes we had on. You call them on +44 844 822 1110, and no one picks up. These guys are basically theives, now I’m in Makkah with no medication cause every pharmacy is either closed or out of stock. Absolutely disaster
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31 December 2022 12:12:00
Guest
I had a lay over of 1h20 min from Kuwait to Cairo for a final destination to Sharm El Sheikh. I missed my connection to sharm el sheikh due to the 1h delay of the aircraft departure from Kuwait which gave me barely 10 min to run to the gate instead of 1 hour, and I obviously arrived too late. After being denied the entrance to the aircraft I managed to find the egypt airline office which is divided by 2 different offices. Got a voucher for an hotel room and meals, but by the time I went to grab my luggage there was apparently no rooms left in any hotel. Feel like I will spend the night on the floor due to their lack of time management and poor customer service
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02 March 2022 12:03:00
Zobain
What a pathetic level of information. I booked my ticket in advance from Baghdad to Jeddah. I am double vaccinated and read all the informarion provided on egyptairs website for my travels. All set to go I get to Baghdad Airport and hello sir you do know you have to pay £420 for a 3 star isolation package in Jeddah because you are flying through Cairo?! Unbelievable!!!
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22 January 2019 12:01:00
Michael
Great and amazing flight They love to travel on time, I liked the food, but I guess maybe there is better than that
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05 December 2017 12:12:00
Guest
Flying by Egypt Air from Jeddah to Cairo to London. There seems to be a pattern of disrespect, lies and 'don't give a * attitude. We were delayed by almost 15 hours at Jeddah as our flight had not arrived. Other airlines were landing and taking off, yet we were told repeatedly by Egypt Air staff that no flights were landing at Jeddah. We were not given any accomodation and spent 14 hours in the check in area. I spent two hours trying to get a wheelchair for my mum which they would not give until we had our boarding passes. Every two hours we were told a message was imminent but that was just to say a further message would be issued in two hours. All the staff were flippant about our position and the airline office was chaotic with people shouting at each other left right and centre. After complaining to Egypt Air, we got a letter saying it was 'Force Major' that caused the delays and there was no sympathy for the problems we faced. NEVER FLY BY EGYPT AIR. If you are flying to Saudi Arabia, pay a little extra and fly by Emirates, Turkish or Qatar.
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03 July 2017 12:07:00
Guest
I Always fly with Egypt air from Amsterdam and I am contet with the service from Egypt Air. The staf is nice and Always willing to help. The food is good so, for me no complains.
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15 July 2015 12:07:00
Guest
Seats uncomfortable! Food inedible! Plane filthy! Checkin procedures inefficient! Flights late! But, did have TV behind the seats!
Take another airlines if possible!!!!!!!!!
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24 June 2015 12:06:00
Guest
Unfortunatelly I support many of the reviews on here,
I missed a connecting flight due to Egypt Air delays. the solution was a 30 hr stopover in Egypt and another 30 hrs of travel landing me at my destination 2 days late.
I sourced an alternative option to board an alternative airline, Egypt Air told me there was no seats available however online there was plenty of availability and once onboard the flight was around 50% full.
I have been seeking a refund now for the unused flight - that I missed due to Egypt Air delays for 4 months now.
The customer service is SHOCKING to say the least. I would never fly Egypt Air again.
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28 August 2014 12:08:00
Guest
The worst airline service I have ever experienced. If you fly with Eygptair and things go wrong, you are on your own. They refuse to offer even the slightest amount of assistance, they will tell you your problem belongs to someone else - and they are almost uncontactable. This airline should be banned from the skies.
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12 February 2014 12:02:00
Jalal Mihoub
Not bad airlines after all, food wasn't bad and service was ok, very good flight in timing , good service ..
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29 June 2008 12:06:00
S Gaddis
Cairo to Heathrow. The aircraft was a 777 and looking rather tired. The seats were comfortable and there seemed to be quite a lot of legroom. We were served a soft drink after take off and another with the meal, followed by tea and coffee. Food was no worse than other airline food I've tasted. There was a recently released film shown, which managed to keep the children occupied for a few hours, although the nearest screen to us was about 7 rows in front, making it difficult to see. The crew were friendly and good with the children
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