I travel 90% of my workdays for the past 4 years and have not come across a bad customer service such as this. It is almost impossible to contact them on time over the phone to resolve baggage issues. My luggage was tampered with at the Prague airport and the lock was broken. I reported the loss the same day to CSA over the phone and was told to report on the online form. Upon doing that, It took them 24 days to get back, saying "we are sorry but you should have locked your bag". I replied saying I did lock it and showed them a picture of it too. Another 23 days later, I get a response saying "Since you did not report within 7 days, we cannot help. Better luck next time!" These guys send you on a run around instead of a quick resolutions. It is a shame that such people now run an airline which has running since 1923!!!
We were rerouted through Prague for connecting flight to BTS with a four hour layover - we had boarding passes issued by Czech Airlines in Amsterdam. We were in the final boarding when we were pulled aside and told our tickets were no good and two standby passengers allowed to board. We were forced to stay overnight in Prague at our expense. We had to fight the next morning to have our tickets honored. We have sought reimbursement from the airlines and been given the run around. I would not recommend ever using this airline.
C class TLV to PRG. I was very impressed with the attentiveness of the flight attendants. A welcome drink on boarding, then more drinks followed by a hot breakfast (no choice of meal but still very good) and regular drink runs and snacks offered after. It was my first experience with Czech and was very impresses with their business class product. It is simple yet very elegant with excellent customer service which set them apart from other airlines. My only complaint is that at Ben Gurion TLV their was no priority boarding for business class passengers at all. I don't know if this is standard with CSA or just the unprofessional staff at the Ben Gurion Airport which I have to deal with every time I travel to Israel. In any event it would be a nice detail to just allow business class passengers and SkyTeam Elite partners passengers to board just a few minutes ahead of the other passengers.