they lost our 5 suitcases. and you can't get anywhere. they send automatic replies all the time , for 10 days already !! but no action. do you want to travel with the worst airline in Europe? that's your chance, buy a plane ticket from air Serbia !!
i can just say the same thing that was already writtne. luggage was lost/left in Beograd, and i was traveling to Athens. Got it by some miracle and persistant calling air Serbia 4 days later. 2 months passed since then and no answer no info for my refound.
AVOID, not worth the money saved as it was cheaper than other airlines. Not worth at all
Our luggage was also left in Belgrade when we travelled there from rome to Istanbul. Air Serbia have not contacted us what so ever and we have no idea if the luggage will be returned. We have now read many reviews on trip advisor saying that luggage was misplaced by air Serbia and when eventually returned valuables were stolen. Not impressed. Do not recommend air Serbia.
My housband and i travelled in december 2013 with Air Serbia (from Stockholm to Bukarest via Belgrad) and it was a very unpleasent experiance.When we arrived at our destination, we realised that our luggagge were still in Belgrad.The bags came the next day but persons from Belgrad airport stole valuable things from our bags.
We made a complaint to Air Serbia in january and a man from their Claim Departament told us that they will take care of our claim within 60days. It is the end of april and i still got no money back and they ignore almost all my e-mails.I talked to a woman from the Stockholm office and she was not very nice to me although i was a client of the company.She told me that the Claim Departament of Air Serbia does not have a phone so i can't contact them, unbeliveble
I would not recomand this airlline to anybody.The service on board was not good either and they got oss real cutlery