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Home / World airlines / Spain / Vueling Airlines

Vueling Airlines

Country: Spain
Budget scheduled services between Spain and European countries
IATA code: VY
ICAO code: VLG
Head office: Parque de Negocios Mas Blau, Pla de L'Estany, 5 El Prat de Llobregat, 08820 Barcelona, Spain
Phone number: +34 931 51 81 34
Fax number: +34 933 78 78 79
Year established: 2004
Main bases and hubs: Barcelona, Madrid Barajas, Paris Charles de Gaulle, Sevilla San Pablo
Fleet: Airbus A319, Airbus A320

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Reviews & Opinions of Vueling Airlines:

10 September 2016 Guest

Worst airline ever. Never again. My luggage has been lost for two weeks now, and it is impossible to get any information. When I get through to their expensive lost luggage phone number, all they can tell me is that the suitcase is missing. No one is able to tell me how to claim back money for the toiletries and clothes I have had to buy, and how to claim for everything if the suitcase does not turn up. I have spent over 30pounds on phone calls to them so far. I would give them zero stars if I could. NEVER NEVER AGAIN.

21 July 2016 Guest

Worst flight experience ever. Amsterdam - Milan 29/6/16, delayed 3 and a half hours due to the 'the plane being in Barcelona and not having left yet'. I opt to switch to the next day flight for free since I wouldn't have transportation to get to Trento due to the late arrival. I get the next day flight and they lose my luggage, took them over two weeks to get it back to me. I was on vacation for two weeks and had no clothes, so of course I had to buy new stuff. Throughout the whole ordeal, I was calling their baggage management service and everytime it took me 10-15 minutes of hold time before getting through to someone, who, if I''m honest, I could barely understand due to their poor english speaking ability. I still have not been compensated and their compensation process is extremely painstaking... Lot's of time has been invested at this point...

05 April 2016 Guest

I have just traveled with vueling for the first time . tenerife to Barcelona flight delayed 3hrs Barcelona to Manchester flight delayed 2hrs so missed my train. To finish my day they have lost my suitcase.4 days now & no word. I'm never ever going to travel with them again

25 September 2015 Guest

TRaveled fr om Berlin to Florence with Vueling. Last minute before boarding airline announced that no luggage will be taken on the plane and everything will be left in Berlin and then somehow be sent to Florence. Noone can give assusrance that this will happen and that bags will be sent to Florence. Now its more then 48 hours, but noone even can track bags, means noone even knows wh ere are they and when they will be delivered. Total BIZZAIRE?!!!

All Reviews of Vueling Airlines

Vueling Airlines Discussion:

07 October 2016 Guest

Contact BBC watchdog and let them expose this dreadful organisation. Lance : Flew to barcelona 23/09..3 adults stuff in 1 suitcase,arrived barcelona,stood at carousel for 2 hrs..nothing,went to customer services,filled out a report,was told to check the world tracer site daily,which we did,just kept saying,not found.customer services told us to buy clothes daily untill case turned up.well waking up in salou on the sat morning,with not even a toothbrush between us was no joke.toiletries,chargers,suncream etc.Got home Sat 30/09..The case turned up today Tue 4/10...12 days later,To my horror,it looked like it had been on a 100 flights,suncream,coffee,shower jell,all smashed to bits,everything covered and ruined including case,and it was well packed..i have had no correspondence,emails,phonecalls,updates,nothing fr om vuelling whatsoever! apart from shopping every day for clothes,which ruined the holiday,i am now going to try to put in a claim,but dont know wh ere to start.what makes it even worse,is that they say on their site,if you have baggage insurance,claim directly from them,why the hell should i pay the excess,and do that.FFUmming!

07 October 2016 Guest

I booked a return flight from Manchester to Rome with BA. Unfortunately for me, and through no choice of my own, the return flight was with Vueling Airlines, chartered by BA. The flight was delayed by 6 hours and during that time, no tokens for refreshments were offered. They have denied my claims for compensation, so I went back to BA to see what they said about it. Of course they washed their hands of the matter and said that it was between myself and Vueling. In my view, BA should be held accountable. I paid my money to them. My contract was with them and I booked my flight through them on their website. I have written to CEO Willie Walsh but haven't heard back yet. I urge anyone who has booked through BA but ended up on an appalling Vueling flight to do the same. If I paid a plumber to do a job and he was too busy to accommodate, and instead, he hired some bodger to do the work, it would be with him, and not the badger who my solicitor would be writing to. Terry C Manchester UK.

07 October 2016 Guest

I am hearing horror stories about this company. If I book with BA and they use Veuling I consider BA responsible. Willie Walsh/BA are part of Vueling.

07 October 2016 Rob Cook

we flew fr om Catania to Rome on October 5. The Vueling agent in Catania mistakenly tagged our luggage for flight 6867 from Catania to Florence. The report for mishandled luggage filed by the Vueling agent in Rome references only our flight 6137 to Rome. We have been trying the status phone number we were given every hour from 8 to 6 but there is never an answer. We have emailed the status email address we were given by the Vueling Rome agent but no response. The international mishandled luggage website shows that the trace is still in progress. We suspect that they are not looking in Florence wh ere our bags were sent with a different name and flight number. We had large very readable luggage name tags on the bags. It appears our bags landed in Florence before we even left Catania!

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