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Home / World airlines / Mexico / Volaris


Country: Mexico
Budget domestic services within Mexico
IATA code: Y4
ICAO code: VOI
Head office: Prolongacion Paseo dela Reforma, No 490 1er Piso,Colonia Santa Fe, Mexico City, Mexico
Phone number: +52 55 1102 8000
Fax number: +52 55 5261 6400
Year established: 2006
Main bases and hubs: Cancun International, Guadalajara Don Miguel Hidalgo y Costilla International, Mexico City Benito Juarez International, Monterrey General Mariano Escobedo International, Tijuana General Abelardo L. Rodriguez International
Fleet: Airbus A319, Airbus A320, Airbus A320neo, Airbus A321

Traveller Rating:

Volaris. Airline code, web site, phone, reviews and opinions.
Copyright Peter Smithson

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Reviews & Opinions of Volaris:

27 September 2016 Guest

Volaris is the worst travel agency you can travel with. Customer services is HORRIBLE!!!!!!!!!!!!!. No one there knows how to do their job. They are so unqualified. I will NEVER ever travel with them again. They lost my luggage and they can't do nothing about it but compensate me with 100.00 and i had at least more then 600.00 worth of clothes and gifts.. DON"T USE VOLARIS IS THE WORST!!!!!!!!!!!!!

20 September 2016 Guest

Volaris has a TERRIBLE SERVICE!!!!...MY FAMILY AND i HAD A TRIP FROM TIJUANA-CANCUN this summer. I booked my flights 8 months ahead to avoid any possible problem. they changed our flight 1 day before my original date. I was desperate, and spent the whole day on the phone trying to find out another possible flight to Cancun, I had to change my original departure from tijuana to Los Angeles. then in our way to cancun, they lost my baggage for 2 days I was with no clothes at all. Then in our way back from Cancun, they lost my husband's baggage too!!!...after wasting tons of time trying to talk to someone in charge, they never can help you, they just send you to someone else. ITS A REAL NIGHTMARE DEALING WITH THIS COMPANY!!!...THEY OFFERED US TWO VOUCHERS TO BE USE IN OUR NEXT TRAVEL,....NOW THAT I TRIED TO USE THEM, APPARENTLY, I CAN NOT USE THESE VOUCHERS BECAUSE OF THE EXPIRATION DATE WILL BE BEFORE MY TRIP SCHEDULE DATE!!!!...CAN YOU IMAGINE HOW DISAPPOINTED WE FEEL NOW?..ALL THE TIME WASTED WITH THESE PEOPLE TO GET THOSE VOUCHERS AND THEY ARE JUST FAKE!!!...PLEASE SAVE YOUR ENERGY AND AVOID ALL THESE INCONVENIENCES!!!!....DO NOT FLY WITH VOLARIS!!!

10 May 2016 Guest

Volaris has terrible customer service, none of the employees seem to know basic information and always charge a bunch of extra fees, forget about rescheduling a flight, they keep your money and do not reimburse you or deduct fees for your new flight. It's really bad and there is nobody to express your concerns to. Everyone at Volaris seems to be a manager and none can provide you with the information you request due to them not being authorized. What type of excuse is that?

18 April 2016 Guest

I have flown on Volaris several times, and I had not had any problems until I was returning home to Tijuana from Guadalajara. The airline first cancelled the filght I had originally booked, and I called to re-book a new flight. When I arrived 1 hour and 45 minutes before my newly booked flight, after I confirmed with the gentleman on the phone that everything was booked and scheduled, I found that even though I had called and arrived nearly two hours early, they sold my seat to another person. Long story short, I spent 13 hours in the airport and they only gave me 20 bucks for food. The customer service was HORRIBLE, and they quiet honestly DID NOT CARE THAT THEY SOLD MY SEAT TO SOMEONE ELSE!!!! I WOULD NOT RECOMEND THIS COMPANY!

All Reviews of Volaris

Volaris Discussion:

07 December 2016 Shame ,shame

I'm writing this on behalf of a family member who could not board plane from Durango, Mexico to Chicago, I'll, because of a document issue. That is understandable, but they didn't want to issue a refund. They want to change it to another day which she was not able to do. On top of it there is another charge for changing it for the following week. Read their policy, do your homework and beware. By the way this person is 90+ years old.

24 November 2016 Guest

i am entering my reservation code to be able to print my boarding tickets and it keeps saying it is invalid

18 November 2016 Gerald Healy

I need to file a complaint regarding the manner in which Volaris cancelled the herein noted flight 4899 from LAX to BJX on 11-6-16 at 11:50 AM. I flew from Seattle to LA to connect with the above flight. I received no notification in any form, including email or phone, that the flight 4899 was cancelled. I requested a refund from the Volaris Customer Service at LAX and was told to call Volaris. Since 11-6-16, I have made over 12 calls consuming 4 plus hours. Each department referred me to another department. Volaris has refused to refund the $4,590 pesos, which I paid in USA Dollars. Volaris has demonstrated a total lack of professionalism and service to its consumers. I simply want a refund. I was forced to buy a Delta ticket from LAX to BJX at $450 USD. Unless I receive help with matter, I will contact the FAA and Local Newspaper explaining that Volaris is not reliable or professional. Regards, Patrick 253-238-7723

15 November 2016 nvdna

yes i use the same it was terrible. Then i wrote on so it will be effectly to return answer

Discussion of Volaris

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