Volaris

VOLARIS IS ABSOLUTELY AWFUL! Never fly Volaris! I received a call confirming my flights then an hour later they call me again and say that my flight for TOMORROW is cancelled to my primary destination!! WTF??? So now the options are:
A) arrive at another city and take a bus to the city i was SUPPOSED to fly into ( 4 hrs away)

B) fly into LA and wait there for hrs for the next flight to Morelia.

They put you between the sword and the wall... NO OPTIONS, NOR DISCOUNTS FOR THIS FLIGHT!

UNORGANIZED AND UNRELIABLE.

VOLARIS THE WORST SERVICE,
My baby and I fall down from the stairs of the airplane, they refuse to take us to a hospital for X-rays or further medical atention, I had bruises all aver my body and my daugther had a head contusion!!! They are totally disorganized have no clue of what to do in case of a accident, those stairs are very dangerous!!
On or way back they lost all my family bagagge, it was documented to Guadalajara (the employees was unable to print the rigth baggage claim tickets) and my final destination was Chicago. No body answers the phone, no body is able to help you, it is winter in Chicago and we have to walk with my children (one is 14 months) with no jackets!!
For your own safety DON'T FLY WITH VOLARIS

HORRIBLE SERVICE!

I (thought I) bought a couple airline tickets three weeks ago online. It all went through the system smoothly and there was nothing to indicate anything was wrong. I even printed out the "confirmation" page which stated the reservation number, the itinerary, and a line saying "amount paid by credit card....$398.30 USD." A few minutes later, I received a call from my credit card asking if I authorized payment which I did. So I happily waited for my flight.

Yesterday, when I arrived at the airport, the employee said I had no tickets because my credit card had been denied. I called the credit card company and they told me they authorized payment but that the Volaris system had not charged it. AT NO TIME DID VOLARIS NOTIFY ME THAT ANYTHING WAS WRONG NOR WAS THERE ANY INDICATION ON THEIR SITE THAT I HAD NOT BOUGHT THE TICKETS.

They refuse to honor the original fare and I spent hours on the phone but got nowhere except, "we'll be sure to check this to better our service."

volaris tiene un pesimo servicio el dia de hoy hice una reservacion por internet y me marco un error, me comunique al telefono indicado en la pagina el incompetente empleado llamado Jose Antonio Gutierrez nunca me resolvio el problema fue groceso y prepotente me toco pagar el voleto doble por su pesimo servicio siendo un cliente frecuente al que no se le dio el trato justo.

best flight i have ever taken

VOLARIS has stolen my money!! They are thieves and someone has to stop them!!