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Home / World airlines / United Kingdom / Virgin Atlantic Airways

Virgin Atlantic Airways

Country: United Kingdom
Long-haul airlines from London to USA, Central America, Asia and Africa
IATA code: VS
ICAO code: VIR
Head office: The Office, Manor Royal, Crawley, West Sussex, RH10 9NU, UK
Phone number: +44 1293 562 345
Fax number: +44 1293 561 721
E-mail:  Special_Assistance@fly.virgin.com
Web-site: www.virginatlantic.com
Web-site: Year established: 1984
Main bases and hubs: London Heathrow, London Gatwick, Manchester
Fleet: Airbus A330-300, Airbus A340-300, Airbus A340-600, Boeing 747-400

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Reviews & Opinions of Virgin Atlantic Airways:

10 January 2014 Osprey4356

Having become a fan of Virgin America, we decided to give Virgin Atlantic a try on a recent flight to London. Across the brand, the experience is the same and alway superb! We were able to obtain their lowest fare Upper Class tickets for the same price as an economy fare on United Airlines. Best lie flat seats in the industry. They give you a "sleep suit" on the night flights. Food is superior to any airline. Their afternoon flights even feature tea service complete with finger sandwiches, scones with clotted cream, and of course, tea! No complaints. We'll be back.

19 December 2012 Guest

I flew with Virgin in Nov 2012, I have flown with them before and found it an excellent experience, but the last two flights were disappointing. We paid extra for a window seat going out to Cuba, only to find out that there was no window on the seat I was allocated, we did complain but to no effect. The food was also disappointing, below average and not much choice, on the return flight, the so-called hi-tech entertainment onboard did not work, the stewardess could only offer a portable dvd player which was larger than the seat space..

18 June 2008 Guest

Booked our family holiday with Virgin as we had heard they were the best. After a 27 hour delay, we boarded the plane. Just glad to get on it, travelling with our two children who were just keen to get there. The flight and service was good despite them running with a minimal crew. The flight back just an hour delay, seatback TV's not working correctly - they did correct this. Thank goodness! I was asked if I wanted duty free and both items I wanted were out of stock. Not impressed at all and certainly not the best airline that I have flown with.

All Reviews of Virgin Atlantic Airways

Virgin Atlantic Airways Discussion:

30 October 2016 Sunil Kumar

Hi I read some posts on this site and would like to discuss about my problem with you guys and expect solution for my problem. I booked my return trip on 21 August for 11 November to 27 November London to Delhi which was non refundable, non transferable for me and my wife. Before that on 23rd October my wife's mother expired and we need to come to India on 24th October immeditely for 20 days by Air India. Because I can't use Virign Atlantic tickets any more, can I ask them for a total refund of my ticket because it was emergency for me. Also I am also happy to get a credit note from Virgin Atlantic to use next year. Please advise me what I can do to get my refund or credit note. Kind regards, Sunil Kumar

30 October 2016 Guest

Hi I read some posts on this site and would like to discuss about my problem with you guys and expect solution for my problem. I booked my return trip on 21 August for 11 November to 27 November London to Delhi which was non refundable, non transferable for me and my wife. Before that on 23rd October my wife's mother expired and we need to come to India on 24th October immeditely for 20 days by Air India. Because I can't use Virign Atlantic tickets any more, can I ask them for a total refund of my ticket because it was emergency for me. Also I am also happy to get a credit note from Virgin Atlantic to use next year. Please advise me what I can do to get my refund or credit note. Kind regards, Sunil Kumar

22 June 2015 Barbara

WORST EXPERIENCE OF MY LIFE. I still cry when I think about this flight. I had the misfortune of being surrounded by disgusting, absolutely plastered British men for 11 hours, which would be bad enough, except the flight crew did NOTHING to keep them in check; in fact they actually encouraged it. The staff gave them so much alcohol that they were screaming, hooting, hollering, standing in the aisles, and even starting fist fights. They were making me and the other woman in my row extremely uncomfortable because they were being loud and encroaching on our personal space, so I asked them to please be quiet and back off. This only fueled their rampage, and apparently made me a target. For the rest of the flight I got cat-called, whistled at, and was the object of all sorts of lewd gestures and insults, many sexual in nature, which is frightening when you're a young girl travelling alone. Eventually I had a breakdown and curled up in my seat crying. One of the flight attendants took me aside and patted me on the head and told me not to mind them because they were just "jaunty." When I got home I wrote to their customer service explaining what had happened, and got an email back apologizing that I was "inconvenienced," and basically told me to suck it up. I don't how the British view sexual harassment, but in America that's more than an "inconvenience," and Virgin Atlantic seems to think that this is completely ok and normal. I went through a whole ordeal on that flight, only to have insult added to injury when interacting with their HR department. What an all around abhorrent company. They're not interested in the safety or well-being of their customers, and show a shocking lack of empathy. IF YOU'RE A WOMAN STAY AS FAR AWAY FROM THIS AIRLINE AS HUMANLY POSSIBLE. IT'S DANGEROUS!!!

02 March 2015 OConnor

Take note all travellers with children of this statement: I n-flight entertainment does not form part of your holiday. Virgin Atlantic aim to rectify any technical faults during the aircraft turnaround, however, neither Virgin Holidays, nor Virgin Atlantic will be held responsible for any lack of availability due to technical faults or difficulties or aircraft changes. Travelled recently and entertainment fault outward and inward. Complained but forced to upgrade at a cost of £200 per seat to get entertainment. Would never travel with this company again. Thought they were customer focused but they have list their gold star service reputation.

Discussion of Virgin Atlantic Airways

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