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Home / World airlines / Netherlands / Transavia Airlines

Transavia Airlines

Country: Netherlands
Low-cost Dutch operator, budget services from Netherlands
IATA code: HV
ICAO code: TRA
Head office: PO Box 7777 1118 CR Schiphol Airport, Netherlands
Phone number: +31 20 604 6555, +35 22 700 2728
Fax number: +31 20 601 5093
Year established: 1966
Main bases and hubs: Amsterdam Schiphol, Eindhoven, Rotterdam The Hague
Fleet: Boeing 737-700, Boeing 737-800

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Reviews & Opinions of Transavia Airlines:

30 April 2015 Max

Good airline, on time and friendly staff. Good food (you have to pay but better than in terminal) and great pilots. I would recommend this airline to everybody! Safe and comfortable flying!

22 May 2014 Guestpatricia

Left Lyon on time great flight plane full.The personel on bord very good and helpful.The pilot gave information very good.The return flight from Crete on time no problems.So our next destination will be with Transavia.Thanks to the company.

All Reviews of Transavia Airlines

Transavia Airlines Discussion:

17 June 2016 Minesh Ladwa

They seem to charge you for the little things. The staff lack conviction and have not got a clue about communicating with me. They lack basic safety skills. I checked into my flight. The Gate open 20 min late, but was ok Easy Jet had delays of 2 hours that day. I settled down in Premium seat. I spoke to the gentleman sitting next to me. During the flight I notice the gentleman sitting next to had disappeared, he wasn't in the toilet as people were going in and out. There had been a Terror attack in Orlando USA. So I was security conscious. The flight landed. Yet there was no sign of the gentleman who sat next to me. He had left his mobile phone and square electronic device in the middle seat next to me. I grow concerned and follow passengers if they seen the gentleman next to me. No one had seen since duration of the flight. I tried reporting it the cabin crew they refused to listen and request I sat down. I went back again and the explanation, he was sitting else where and is member of the staff. I ask myself why didn't he identify himself as staff or wear a ID card with him.

16 June 2016 Shirley

The story is: May 30 2016: I sent below message to Transavia I took Transvia TO 3050 from Paris-Orly to Amsterdam on May 30 2016. My hand luggage was told to be too big for your small plane (actually it can be fit perfectly in the cabin, but I didn't want to argue for this then), hence the check in staff asked me to check in the luggage. As I claimed my luggage at Schipol airport, I felt it looks different from how I passed to the check in counter in Paris. I went straight from airport to hotel, then found out my cellphone in the luggage was stolen. I'm 100% sure it was stolen in the transmission because I didn't let my luggage leave me before handed it to check in counter in Paris and after got it back at the Schipol airport. It's an urgent matter to me Coz I got a lot of important data in it. Please investigate and settle this matter immediately. I will report to police too. Jun 14 2016, Customer Service - Saskia replied: To explain, in accordance with the General Conditions of Carriage, cannot be held liable in cases of fragile or valuable items being held inside the baggage, nor for the damage may such items cause ( When we ask passengers to place their hand luggage in hold, they should always take their valuable items out of the luggage. We are therefore sorry to inform you that your request for compensation on this occasion cannot be satisfied. Jun 16 2016, I replied: So whatever stuff the passengers put in their luggage disappeared is not your company's responsibility?! Do you mean that? If you cannot compensate me, then you need to investigate this stolen case to find out who is the thief in the airport! Because there will be much more victims like me in the future. Give me a contact person and phone no., I'll ask the police and journalists to make a report on this to let most people know how transavia handle such kinda stolen cases. Be a customer service, your response is very irresponsible and unprofessional! It can totally destroy the company's reputation.

14 June 2016 Ian Macmillan

I flew with Transavia for the first time recently on a return trip from Lyon ST Exupéry to Porto. The flight to Porto was far from full and all went well. The return flight the following Sunday 5th June (flight 3947 Y), was full, exhausting and late. That can happen. What really frustrated me was the difficulty to print out my boarding pass for the return journey. Firstly, this could only be done within 30 hours of departure, and required finding assistance in Porto. The owners of my residence kindly volunteered to help but could not print out the return boarding pass either. I expected this would be possible on arrival at the airport, but no. For technical reasons Transavia boarding passes from Porto cannot be printed out in advance. My wife, traveling on a Ryanair flight, had printed out her return boarding pass before leaving France. The result: a huge queue for boarding passes for the whole flight and 2,5 hours queuing. This incident tastes of poor customer service. Imagine for single parents with children.

16 March 2016 Abukar Ali

Attn.: Customer Service of Transavia Airlines From Amsterdam (AMS) to Casablanca (CMN), with Transavia Airlines K9Z3WJ Dear Sir or Madam, Please note the email at below I sent to whom I bought a ticket though them AMS-CMN and as you can see in my email that I have C$38.+cents = to Euro 27-28.00 that the price of 2-25Kg luggage, but what I have seen in your confirmation booking that I paid only for 15kg luggage that is why I emailed them to let them know the amount I paid is should be covered a luggage 20-25kg.The total amount I paid C$101.00 + 19.00 tax and C$38.00 for one luggage weight between 20-25kg and so far I didn't get any reply from eDreams. Therefore, if you don't honor that then I have to cancel this ticket due eDreams mislead me then we will see how the canadian Law will judge this issue. Sincerely yours, Abukar

Discussion of Transavia Airlines

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