Country: United States
The largest low-cost airline in the world
IATA code: WN
ICAO code: SWA
Head office: 2702 Love Field Drive, PO Box 36611, Dallas, Texas, 75235-1611, USA
Phone number: +1 214 792 40 00
Fax number: +1 214 792 40 11
E-mail: jennifer.taylor@wnco.com
Web-site: www.southwest.comYear established: 1971
Main bases and hubs: Dallas Love FieldFleet: Boeing 737-300,
Boeing 737-500,
Boeing 737-700
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23 August 2009 03:08:35 Guest
Los Angeles-Las Vegas. Booking was simple, efficient. Changing booking to later flight for small additional charge was also simple and efficient. Check-in easy and quick. Flight was delayed by around 1 hour which was mildly annoying but not uncommon in this day and age. Boarding was in groups. No priority given to families with small children/infants which is probably a mistake; upon being refused pre-boarding a mother with infant was told to "go fly someone else" if she didn't approve. Not a professional attitude. Onboard service generally good. Prior to landing, a passenger opposite was allowed to continue lying horizontally across 3 seats. It wasn't clear whether his seatbelt was fitted, however in the UK this would not be permitted. Flightcrew switched off seatbelt signs whilst aircraft was still taxiing at considerable speed toward its gate in Las Vegas. This seemed a little premature and would be a breach of safety regulations in the UK. Experience overall was average, but I have concerns regarding Southwest crews' attitude to safety procedures after this flight.
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