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Home / World airlines / United States / Southwest Airlines

Southwest Airlines

Country: United States
The largest low-cost airline in the world, extensive route network in North America
IATA code: WN
ICAO code: SWA
Head office: 2702 Love Field Drive PO Box 36611 Dallas TX 75235, USA
Phone number: +1 800 435 97 92
Fax number: +1 214 792 40 11
Year established: 1971
Main bases and hubs: Dallas Love Field
Fleet: Boeing 737-300, Boeing 737-500, Boeing 737-700, Boeing 737-800

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Southwest Airlines. Airline code, web site, phone, reviews and opinions.
Copyright Jonathan Morgan

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Reviews & Opinions of Southwest Airlines:

18 May 2016 Greg

Southwest has great friendly staff. Their boarding procedures and lack of seat assignments are great for those who like to sit in the front of the plane without having excessive first class cost. You just have to remember to check in early to get the best boarding position. 2 free bags per passenger means you don't have to worry about fighting for overhead space. Free snacks and reasonably priced adult beverages are great too.

11 May 2014 Mary

Due to weather, we missed our connecting flight in Houston. The baggage handlers in Houston were very helpful and courteous, and retrieved our bags. Their help was greatly appreciated.

11 November 2013 Allison

The whole flight was smooth, though the Captain expected a little turbulence. From the time the Captain introduced himself and the crew he gave me confidence in his and the Co-Pilots ability. He shared their joint 60 plus years in flying which made me feel completely at peace. The crew was happy, smiling and had a good repoir with each other. That cohesiveness spilled out to the customers. Traveling can be challenging, yet the crew made jokes which made for an enjoyable atmosphere. They seemed to love their job! To date, it has been my best flight and I travel frequently. Thank you Southwest!

08 May 2012 Angel

Getting off our cruise ship I received a voicemail for my boyfriend( not me or the other couple I was with) that his flight had been cancel. When we call southwest we then found out the the entire flight was cancel again they call my cell phone to tell my boyfriend but did not contact any of the others he was traveling with!! Guess we should be thankful they at least called him or we would have never known it was canceled. So when we finally get to the airport they rerouted us on 3 different planes to get home!! After we got off our 1st flight we were suppose to go to the people at the ate to get our next boarding passes only to find out the MANAGER in Tampa did it wrong but luckily the nice gentleman in N.C got it worked out!! Not just for us but the other 17 people that was being rerouted with us!! After our 9 hr ordeal ( mind you it should have only been a 3 hr flight) we were just thankful to see our luggage made it to ,that was until my boyfriend took my luggage off the carousel to see a BIG hole in the front and and BIG tear on the side!! I went to baggage claims asked him if he seen anything wrong with my BRAND NEW luggage ( just bought before this trip) he honestly said NO when I pointed to the BIG hole he said yea that's a manufactor defect there is nothing we are gona do for you. I was shocked and appalled at his attitude but then he said we are not responsible that the manufacture don't know how to make luggage that can Travel!!! SERIOUSLY this whole Airline has a defect from their plane that was canceled due to mechanical problems to the manager that don't know how to fix airfare problems to their baggage handlers finally to their customer service!!!

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Southwest Airlines Discussion:

17 December 2015 Guest

I have traveled with Southwest (SWA) for many years with superb service. However, on my recent trip last week fr om Oakland to Seattle, when I went to check-in the lines were totally empty. A young Latina agent, who identified herself as Beatriz, was laughing and talking with another young employee and both ignored me, only to respond with an annoyed, perturbed look when I asked to check-in. Because I interrupted their gossiping by asking Beatriz to do her job, she immediately responded with a negative, retaliatory tone, putting me "through the wringer" and at-length scrutinizing of my bags' under-lim it weight and examination of contents. Although I have flown before several times on SWA with baggage carrying carefully-packaged wine without problems, Beatriz insisted this time it was a major issue. Short story...just because I asked an immature SWA counter employee to do her job and act as a professional, she ended up wasting my time and charging me an extra $60 for additional, unnecessary packaging of wine and threatened to tack on another $75 for the extra luggage box necessary to encompass the unneeded packaging (almost doubling the cost of my flight)! My experience with this young SWA employee was disgusting and scam-worthy. Cannot fathom why this highly-regarded airline hires people like this and fails to train them properly?

16 July 2015 Zack

Southwest is the best airlines ever!!

31 December 2014 Fred

My wife and I enjoyed a great week in Jamaica - then we tried to get home with Southwest Airlines. Our 5 hour flight took 22 hours to complete. I have flown Southwest many times without incident, but this one takes the cake for ineptitude! I really couldn't make this up! Here is the short version of how incompetent Southwest was in trying to get us home: -Flight Delay in Montego Bay Jamaica- 3pm flight - left MBJ @ 9:30pm -MBJ staff told us that our plane was originally diverted due to Southwest forgetting to renew its license to fly over Cuba -Gate crew sent us between 2 gates for entire 6 hour delay - "rebooked" us on the same flight for some reason -Once finally on the plane at MBJ, the cabin crew promptly told us that the delay "was not their fault so don't take it out on us". No apology...just that statement -Deplaning delayed 15 minutes at MCO due to incorrect gate height (they knew we were coming for 2 one could adjust it before we arrived??) -1+ hour wait after customs at Orlando at Southwest counter to book new flight and get hotel/flight voucher -Again, Southwest knew that the plane was coming in and 90% of passengers had to rebook flights/get a hotel room....when we all got to the Southwest counter - there were only 2 agents. -Apparently Southwest takes down all of it's computers at 2am every night for system updates. Their computers went * so we couldn't get the flight voucher. Told we can wait for up to 3 hours or come back in the morning. -Had to go back and stand in line again in the morning to receive flight vouchers -Rebooked flight of course had C boarding group - -Flight to Manchester on the 14th was delayed 30 minutes making us have to run to make our connection in BWI This was one of those incidents where if it could go wrong it did. But the most disappointing thing was the lack of caring with all of the Southwest personnel. Southwest was founded on service and caring - but that is obviously faded from their memory.

02 April 2014 Guest

Warning!!! Southwest airlines advertises they are "customer focused" -- they are the furthest thing from it. I had a round trip ticket booked one week in advance from Newark to Nashville. I ended my business and was able to get back early. There was a flight at 1:20 pm the SAME DAY as I was originally booked to go back at 7:30 pm. I was told by my travel agent that Southwest does not charge change fees so I arrived at the airport at 11:30 fully expecting I would be accommodated. I was told they would have to charge me $250+ dollars to re-buy a one way home. That was the ONLY OPTION. Then they told me they would not take my luggage, since I was there too early. So I am completely STRANDED WITH MY LUGGAGE in Nashville for the next 8 hours!!! The only thing they could do for me was charge me more than my original ticket. This airline is a SHAM. I will never again fly it and I will tell everyone I know for the rest of my life how horrible they treated me. DO NOT FLY SOUTHWEST!!!

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