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Home / World airlines / Lithuania / Small Planet Airlines

Small Planet Airlines

Country: Lithuania
Charter operations from Lithuania, Poland, Italy and Great Britain to leisure destinations
ICAO code: LLC
Head office: J. Basanavičiaus 15, LT-03108 Vilnius, Lithuania
Phone number: +370 5 255 56 55
Fax number: +370 5 252 5 661
Year established: 2008
Main bases and hubs: Kaunas
Fleet: Airbus A320, Airbus A321, Boeing 737-300

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Small Planet Airlines. Airline code, web site, phone, reviews and opinions.
Copyright Richard Vandervord

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Reviews & Opinions of Small Planet Airlines:

31 October 2016 Philippe

After dozens of negative comments i was expecting the worst, but it seems that it is a classy situation - those who have positive feedback, they dont leave a positive comment. Only negative experiences are expressed loudly. Flew with Small PLanet to Tirana, had a quite pleasant flight. It was on time, food was more than good and everything went smoothly during check-in etc.

06 September 2016 Guest

Rubbish airline, sent everyone's bags to Manchester and passengers to gatwick saying they were following on small planet plane, and would be delivered overnight, and to us Monday. And that was after a two plus hour delay in take off. They lie and so do their handling agents who told me luggage was with the courier at gatwick, it isn't, and it's now Tuesday and I have spoken to a guy in Manchester airport and that is where our bags still are, and everyone else's who was unfortunate to be on that plane. So my question? What was in the hold that took priority over their customer? Obviously something lucrative. Disgusting treatment will be lucky if we get our bags tomorrow!

04 September 2016 Amy M.

Manchester-Rhodes. Everyone got onboard on time, no delay. I was especially happy that there were no loud and noisy travelers so everything went smoothly and the flight already felt like vacation. The crew was really friendly and helpful.

11 October 2015 Guest

we have just returned from Cyprus flying with Small Planet on time both ways and very efficient. Would recommend

All Reviews of Small Planet Airlines

Small Planet Airlines Discussion:

04 December 2016 Fiona

Zero customer service. Was delayed 11 hours from Verona to Aberdeen in July. Claimed for flight delay and their response (after numerous emails, having phone put down on me numerous times, being banned from their facebook page for asking a question) 'the flight left at it's scheduled time'.

30 November 2016 Guest

Do not fly with Small Planet worst airline ever and should be unable to operate, which they seem incapable of any way.

29 November 2016 Guest

I claimed successfully for a flight in July 2016 for 4. I was paid today. I used and was offered after full escalations 200 euros each v the max of 250 I was entitled to. I accepted it as I was shocked to get any response. They paid in 28 days.

29 November 2016 Guest

I wish I'd seen this forum sooner. I'm staggered to see how many delayed flights there have been this year with Small Planet quite apart from the major ones that made national news. Do any of their flights leave on time? We were delayed for 20 hours on Flight S5171 Manchester to Kefalonia on 26 June 2016 on a scheduled 0500 departure, not mentioned previously on this forum. The situation was managed pretty well at the airport by Premier Handling - transferred to Cranage Hall Hotel for 16 hours - not as grand as it sounds but certainly OK. There are obviously well used contingency plans for managing a plane load of pax in the wee hours of a Sunday morning, at least if the length of delay is known in advance and someone is willing. The taxi company turned up with a large fleet of nice minibuses and the driver told me this was a pretty regular thing for them with a number of airlines. Presumably the ultimate cost for this was picked up by SPA. The delay was due to severe weather outbound over the Dodecanese two flights before us and by clearly illustrated **Small** Planet's lack of flexibility should anything go wrong. We therefore reckoned under the EU Denied Boarding Regulations our flight was eligible for compensation. Like almost everyone here we found the SPA complaints page impossible to use. I will investigate the suggestions here about inputting the flight code. I found their address in Lithuania and wrote to them on 03/08/16. I am now not surprised to find that they did not reply. They are not part of a dispute resolution and so I used the Civil Airline Authority's very helpful and clear website to lodge a complaint on 01/10/16 - the CAA request an 8 week wait in the case of non-reply to correspondence. They sent a reply within two days but indicated that their response depended on SPA. I finally got a nice response from the CAA (although obviously standard) on 25/11/16 saying that as SPA had not replied to them either they had found in favour of my complaint. However they were unable to enforce compensation from SPA (!) and my only recourse was through the small claims court. Given that SPA do not appear to have a registered office the UK my guess is that that would be an unlikely option. My next steps will be: 1) A letter to the P.A. to the CEO of Olympic Holidays, Ms. Tracey Collins and/or the Commercial Director (Mr. Photis Lambrianides) pointing out the reputational damage to the company and the difficulties for resort based staff and costs to Olympic of so many delays. The company address is: Olympic Holidays c/o Interaction Worldwide Ltd, 1 Torrington Park, London N12 9SU. The CEO him/herself is obviously a very shy person and I can't rack him/her down on the net. 2)I will consider a claims company as (as they say) 75% of something is better than 100% of nothing. I do not hold out any hope. Presumably the companies know which airlines not to bother with. I have seen an item on the BBC news site that a lawyer was trying to get an SPA aircraft impounded to force the company to pay the compensation ordered by a UK court but further ignored by SPA. Clearly part of the problem is that the regulations set the compensation at deterrent or even punitive levels which makes it difficult for small companies to pay up. Some might say "Serve them right". Possibly lower levels of pay-out might mean more people got paid - though the crooks at SPA may well not. I would happy to settle a bit less. Tony

Discussion of Small Planet Airlines

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