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Home / World airlines / Malaysia / Malindo Air

Malindo Air

Country: Malaysia
Budget airline providing flights within Malaysia and to Indonesia
IATA code: OD
ICAO code: MXD
Head office: Malindo Airways Sdn Bhd Level 5, Departure Hall, Counter E, 64000, KLIA., Malaysia
Phone number: +603 7841 5388
Year established: 2012
Main bases and hubs: Kuala Lumpur International, Subang Sultan Abdul Aziz Shah
Fleet: ATR 72, Boeing 737-800, Boeing 737-900

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Reviews & Opinions of Malindo Air:

16 November 2016 Guest

Yes wld never fly Malindo again.. I book two tickets for my dghters on 11 Nov 2016 to New Dehli fr the 18.25 flight..the flight was delayed for an hour plus with passengers sitting in side the plane . The excuse given air conditioning pro. Even their 16.30 flight earlier was delay for almost 3 hrs .My friends who have book the earlier flight was in the airport fr almost 6 hrs...On the way bac on 13 Nov 2016 my dghters flight was delayed again fr 2 hrs.This caused a lot of inconvenience cos it was a working day on Monday. What really shocked me was my friends flight on 14 Nov 2016 which was supposed to fly at 20.20 was delayed for almost 4 hrs to midnight .. They were only inform of the delay when they were checking in ...just imagined sitting in airport fr so long again whereas the later flight which was at arnd 22 flew on time..why were they not given priority to fly earlier?..we will never fly Malindo again..we pay so much to go through this rubbish..

15 November 2016 Guest

malindo call service is really bad.. and i cant web check in, even though i have tried several times. After calling the service centre, all they can tell me is to try again.. seriously?!

26 September 2016 Guest

DO NOT USE MALINDO AIR UNDER ANY CIRCUMSTANCES. Malindo delayed the 1st leg of a connecting flight from Bangkok to Langkawi but told us this delay would not affect the connecting flight. When it did and we missed it and lost out on £100's in hotel bookings as there were no further flights that day. We were then royally messed around regarding lost luggage, relief accommodation and speaking to multiple extremely unhelpful, extremely rude employees. Since returning home we have made various attempts to ask for explanation and compensation. It took 10 weeks to hear anything back which just said sorry for inconvenience and they value our feedback. We are still £100's out of pocket and they can't even offer an explaination as to how such an error got through their hideous system. Disgusting

09 September 2016 Shagun Jalali

Terible experience to travel in Malindo Airlines. I travelled from Malindo Airlines on my way to Bali from New Delhi.Continuous flight delays along with delay of more than 48 hours in receiving baggage at the destination port (New Delhi ) on 7th September is un acceptable. Such services will leave a poor picture of the brand you are living upto. I suggest everyone not to book malindo ever for the sake of low fares. Just low fares is not the only thing that counts the satisfactory customer experience. I request everyone not to travel by Malindo airlines in future

All Reviews of Malindo Air

Malindo Air Discussion:

23 January 2017 Guest


16 January 2017 Guest

what is pnr in refund form?

09 January 2017 au yong tien sing

My booking number: WFBREJ I bought a return flight ticket but I couldn't check in and print for return flight. it's quite urgent as the flight is on tomorrow. Please help

08 January 2017 Tom

Dear Malindo Air, I am writing in complaining about your staff and manager from customer service department of Kuala Lumpur, Malaysia for booking FJWPII. I made this booking for my sister from HCMC to KL but I would like to make a change date flight. There is no option to make any changes in website, then I call customer service at 0378415388 around 5pm on 06 Jan 2017. One of customer service helped me to change flight date but need to make payment RM200. I am ok with fee then she transferred me to payment dept. and let me hold line over 15 mins then hang up. I called back at 5.30pm, Ms SHA from customer service said the PIC of payment dept. will call me back later or next day, or I can make payment at counter in airport. Saturday, 07 Jan 2017 around 12pm I did not receive any call from payment dept, I had to call them back and spoke with 1 lady insisting her to make payment for my changing. She said PIC payment is out for lunch, they will call me back 30mins to 1 hour later. Until 7pm, I also did not receive any calls. I Called back and requested to speak with manager on duty, then Mr JEY- Customer Service Manager on duty informed that payment dept already closed. he will ask Person in charge to call me back 10am Sun morning. I was unhappy and complained him but he acknowledge that he could not do any thing now, just wait them call back. Very good manager right???? Then I confirmed whether I can make payment at check in counter of airport. He said NO, only via call. I complained why Ms Sha- his staff advised me to pay at check in airport counter if no one from payment dept call me back. He said wrong advised. Ok fine. I asked him if tmr nobody call me back as I made few calls but problem unsolved, I have to buy new ticket? He said that PIC will call me back and investigate my calls for delay payment. I kept waiting again until 11am, Sun 08 Jan 2016, nobody called me back. I made a final call again as my sister flight is 4.20pm later. I called then 1 guy answered, I requested to speak with Mr Jey then he hung up my call. Very rude Customer Service.. I called back again and spoke with Ms Shena asking to speak with Mr JEY. She said he is not on duty today and no manager today. I asked her to make payment the booking, She said the flight today so the payment can not proceed, only can pay at the check in counter. I asked again sure for this information as Mr Jey said can not make payment at the counter. She checked and said can as we can pay at check in counter. Now KL time, I am praying that my sister can pay at check in counter later. This is my last booking with Malindo Air and I hope all of passengers shall NOT book MALINDO Air if you don't want to get troubles as me. God blessed Malindo Air. Tommy

Discussion of Malindo Air

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