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Home / World airlines / Malaysia / Malaysia Airlines

Malaysia Airlines

Country: Malaysia
National airline of Malaysia, extensive domestic and international services
IATA code: MH
ICAO code: MAS
Membership in the alliance: Oneworld
Head office: 3rd Floor, Admin Building 1, MAS Complex A, Sultan Abdul Aziz Shah Airport, 47200 Subang Selangor, Wilayah Persekutuan, 50250, Malaysia
Phone number: +60 3 7843 3000
Fax number: +60 3 7847 3171
Year established: 1947
Main bases and hubs: Kota Kinabalu International, Kuala Lumpur International, Kuching International, Penang International
Fleet: Airbus A330-200, Airbus A330-300, Airbus A380, Boeing 737-400, Boeing 737-800, Boeing 747-400, Boeing 777-200

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Malaysia Airlines. Airline code, web site, phone, reviews and opinions.
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Reviews & Opinions of Malaysia Airlines:

12 May 2016 Karen

I wondered why everyone is whinging about poor service from Malaysia Airlines? Why's everyone saying that they weren't attended to or no one answered their calls when they need assistance? We had our flight delayed for 11 hours from London to Kuala Lumpur a month ago, however the crews were very good to everyone waiting and we were given all free hotel room at Heathrow ( we flew with Economy Class), besides we were given paperwork and explained on how to claim for compensation from Malaysia Airlines. We followed the instructions on the paperwork and email them all documents, and we were attended to within 24 hours. And we received our compensation (almost 50% of our air fares) within 2 weeks. When we rang the call center in Australia , yes we were put on hold for couple of minutes, but there's always someone to attend to us. Unlike other airlines such as Qantas, we've been putting on hold for more than one hour and yet no one attended to us. So we're VERY HAPPY with Malaysia Airlines, and definitely is one of the best in the world!!

20 April 2016 Guest

I wouldn't recommend Malaysia Airlines to an enemy!!! They booked my brother on a connecting flight that he had no possibility to meet (it was earlier than his flight landed). I have written to them about 5 times to lodge a complaint, I have spoken to them, and had absolutely no response at all. Unbelievable lack of customer service. I would never use them again.

22 March 2016 Peter Fowler

I travelled with Malaysian Airlines together with 3 other adults and 3 young children. It was the worse flying experience I have ever suffered. The flight was cancelled days before departure but we were not advised! When we arrived at the airport (Sydney) we were required to wait some 7 hours for an alternative Malaysian Airlines flight. When we arrived at Kuala Lumpur we discovered that we had missed our connection (another Malaysian Airlines flight). We were then required to queue for several hours at a Malaysian Airlines 'service desk' to get overnight accommodation. We were then required to queue for a further hour to board a coach to take us to a hotel. The next day when we returned to KLIA to board the next flight we found we had been allocated seats scattered around the plane such that the three children (aged 3, 6 and 8 years old) were all sitting away from their parents! Does this sound unbelievable? Sadly it gets worse! I complained to Malaysian Airlines and I received an automated response stating that I would get a response. That further response never arrived so I chased them up and again got no response Ц other than the automated response! I then sent them a final request and guess what Ц other than the automated response I received silence. This has to be the height of disrespect and total disregard for customer service!!

12 March 2016 Hester Tjebbes

After 30 years of flying MAS I'm very disappointed. After I bought my ticket direct flight KL Amsterdam and return in Nov. they announced in January that I now have a stop over in Heathrow. I asked for a refund by email. But never had an answer. I tried to contact them. But NO WAY !! All offices closed. No tel. contact possible. Is this a way to treat your longtime customers??

All Reviews of Malaysia Airlines

Malaysia Airlines Discussion:

20 October 2016 Mui Cheng Leong

I have been travelling on Malaysian Airlines frequently, the latest was from Singapore to Kuala Terengganu in Sept 16. A few hours ago before 12 midnight I booked for a trip to KL scheduled from 24 to 27 Nov 16. I have completed the online booking form but had gone directly for payment and have not chosen the seats thinking that there will be a button to press for the selection of seats but it went straight to payment. When I received the Travel Itinerary Receipt with the Booking Ref no: KYLXD and the Tickets no : 2322440933681 & 2322440933680 there was an * If I have selected the seat, it was not reflected & to contact your call centre: I called that no from Spore added 021-60378433000 and the lady took a long time trying to tell me that what I have booked was only the flight tickets and have to pay for the seats. I have been travelling often and this is the first time I ever heard booking online with full payment and if forgotten to press the button to sel ect seats is my fault hence I have to make payments for the seats. I told her that I booked early because we want the seats to be nearer the front and at the window sides. I requested the 1st call lady to check with her supervisor if I could be assisted and she told me to wait since its already 20 mins (overseas call) I ended the call. that was around fr om 1.05 am 1.25 am. I made the 2nd call and another lady answered (slightly better) but still cannot help but advised me to call 24 hrs before the departure date to check the seats numbers (*and have to pay for those 2 seats !!!) I booked early because we wants to be seated next to each other and near the window and near to the front (knee problem) this call took another 12 mins 1.30 am till 1.42 am. Till now already passed 2.15 am and I am still typing this e-mail. I am a Enrich member with the membership no as MH 317695011 but its seem that the nos had some mistakes and was informed that that was a wrong nos. We are both retirees and have many others and have been trying via the Malaysian Airlines but with this experience it ready disappointing. We will decides after your reply on this matter. My Hp is 65-97948125 and my e-mail is

19 October 2016 Judith

How I Got My Ex Husband Back Good day Everyone , Am Judith Williams from California i just want to say a big thank you to PAPA Dr.Emuata for what he has done for me, he brought back the man i loved and cherish with all my heart, A man who left me for another woman for good 3 years, with 2 kids, i just decided to check some spell caster's but all kept deceiving me, until i met Dr Emuata online when i saw an article that people shared about this great man, he told me no more worries everything will be over soon. he ask me what to do and i quickly made a provision for it i never let money to be my problem because my husband is very important to me and i love him so much until he told me that my husband will be back in 3 days time, am so grateful today that my husband is back to me and we are happy and he always wanna be by my side, i will advice you people not to fall in the wrong hands but to contact Dr.Emuata who is trustworthy and straight forward, you can contact him via email..( i will not stop sharing this Testimony, because he saved my marriage. ONCE AGAIN HIS EMAIL: ( or his direct contact +2349060238672 IF YOU ALSO NEED SOLUTION IN THE FOLLOWING PROBLEM, CONTACT HIM AS WELL. (1) If you want your ex back. (2) if you always have bad dreams. (3) You want to be promoted in your office. (4) You want women/men to run after you. (5) If you want a child. (6) You want to be rich. (7) You want to tie your husband/wife to be yours forever. (8) If you need financial assistance (9) Money spell. (10) spiritual protection (11) Herbal cure. (12) Beauty spell. (13) breaking of generation curse (14) Getting job (15) Lottery spell (16) Pass your exams spell

05 October 2016 Guest

I am having trouble contacting anyone at the MAS. I have tried to contact the Customer Service. They were not able to answer my query. I requested to speak to a Manager. I was told that he Manager was at a meeting and will return my call. after 3 days, I still have not received a call. I have written to even the CEO but have not received a response. What else do I need to do? It is urgent that they provide a response asap. Anyone has any idea on how I can get a response to my query. This is the first time I have booked MAS flight. It will likely be the last.

28 September 2016 Guest

Mohsin : Salam I was booking the seat on 9th of September but the there was a transaction processing error and the seat was not finally booked. Than i booked the seat from other sources.On 11th of the September, i found one message that your transaction is successful and the amount is transferred to Malaysian airline. What i should do for reimbursement? Having same problem. I thought transaction unsuccessful.when i call credit card services MAS already charge.did they refund our money quickly. I don't want to be charge for nothing.

Discussion of Malaysia Airlines

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