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Home / World airlines / Indonesia / Lion Airlines

Lion Airlines

Country: Indonesia
Largest low cost airline of Asia, extended domestic network within Indonesia
IATA code: JT
ICAO code: LNI
Head office: Lion Air Tower, 7 Gajah Mada, Jakarta, 10130, Indonesia
Phone number: +62 21 632 6038
Fax number: +62 21 634 8741
Year established: 2000
Main bases and hubs: Jakarta Soekarno-Hatta International
Fleet: Boeing 737-300, Boeing 737-400, Boeing 737-800, Boeing 737-900, Boeing 747-400

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Reviews & Opinions of Lion Airlines:

10 April 2016 Guest

Worlds worst airline. 4th time I have had to fly with them. 4th time I get delayed over 1 hr. You dont get this with Garuda. Avoid lion at all costs.

06 April 2016 Guest

I have taken 16 flights already in 2016. Lion Air has been the worst each time. They do not know about helping passengers requesting special assistance. They do not know about boarding protocols. The English of the cabin crew is embarrassingly inadequate. Part of the problem is the standards of anything (education, health care, customer service) are some of the lowest in SE Asia. Do not fly with this carrier. Go instead with one from Singapore. The ONLY way Lion Air is better than Malaysia Air is that they haven't lost any planes... yet....

24 January 2016 Anwar

Lionair :Worse of all airline i have travelled .. Never try .. Even they give u free ticket, dont.. Delayed.. Staff most unfriendly.. Bags lost, even refuse to book a TV for stupid reasons.. Dont ever use LIONair in indoneisa . I m surprise they are still allowed to operate . WORSE airline is LIONAIR.

24 October 2015 Guest

I have emailed them several times using the email provided on their contact us page. Yet I have received no response. poor customer service!

All Reviews of Lion Airlines

Lion Airlines Discussion:

18 May 2016 Guest

Thai Lion Air - I didn´t feel safe at all. May 17. 2016. Flight no. SL 601. Trip fr om Udon Thani to Bangkok and return to Udon Thani, later the same day. From Udon Thani the plane was delayed 15-20 minutes. Ground crew was handling the call of passengers very poorly, it all seems very unorganized, which may be the reason for the delay - i don´t know. The take off was was done with very very high speed and for a long time before actually leaving ground, and then proceed like a raket - straight up. From Bangkok - the same took place. From terminal tree busses were filled with passengers. The last bus was not there on time so we waited about 10 min. before it arrived. All passengers in bus, and then wait another 5-10 min. in bus before the driver finally returned. All passengers in plane, and it was full. Ready to take off. Fasten seatbelt. An old male passenger just got out of his seat, and ran to toilet just before taking off. The crew complained him because he did not luck the toilet door. He got back and the plane started to go down the runway. You could see bad weather on the way - when you looked out of the window to one side of the plane the sky was * grey / black. When you looked to the other side of the plane the sky was crystal clear light blue with a strong sun. Down the runway with full speed, and for a very long time.... so long that I felt soon we are going out of runway, and with a very very high speed. You could feel the plane moving from side to side, like the pilot did not had full control of the plane. And finally the plane took off like a raket straight up in the air. After a few minuts you felt the plane dropped quite a bit, and then continued straight up like a raket. I felt something was very very wrong ! Me and many other passengers looked very nervous, and hold on to our loved ones and the seat in front. An older woman started to pray. I thought of a old friend of my parents - he did the same process when taking off in his private plane, very often when he worked as a professionel photographer and pilot. He always wanted to rush home to his wife. But one day it went wrong - very wrong and he crashed a few minuts after taking off. There was a "hole" and a very strong wind going down in the air. He died right there. Back to my trip from Bangkok to Udon Thani - We finally came to cruise attitude and the ride was calm. Passengers started to relax. Half way to Bangkok the captain said something in thai. Long talk but i don´t understand thai. Later there were a few words in english witch nobody could hear - poor quality and low voice. We finally arrived close to distanation and started to decent. After some minutes the plane put wheals on ground but again with a very high speed, and plane moving from side to side. Same like when arriving in bangkok. I felt quite nervous - will the plane crash ? Speed of the plane came down and we arrived at gate - safely. Passengers started to get up. But nothing happened. After a few minutes the crew announced in thai, that because of heavy cargo, the passengers could not leave the plane before some cargo was removed - for safety reasons. It took 15 minutes wh ere passengers could look at ground crew unloading the plane. Then finally we could leave the plane. I have been flying for many years, and in many different countries, but never in my life have i experienced anything like this. The trip really felt unsafe !!! So for my part and for the safety of my family - never again - Thai Lion Air. Everything looked and seemed unorganized. Regards

09 May 2016 anita duangsuk

i would like to know how to do cancellation my booking because i got big mistake about booking. my booking no is CHKEHT and PXQAVI could you help me about cancellation

29 January 2016 Guest

Worst airline , even before 20 minutes to flight they did not let me sit in aircraft meanwhile there was announcement by them as final call for people who were traveling with that airline in same flight . They did not provide any vehicle to me to reach to my aircraft and later they said you missed the flight, worst attitude and bad customer service .they straight forward refused to replace my flight or refund me , I had to cancel everything of my plan due to ter worst services and it cost me to stay one more day on my own expenses and had to buy ticket too , so I would suggest not to travel with this airline , even I am still wondering about my luggage .

27 January 2016 Pete

Sooklee : Can I purchase flight ticket for my friend from Indonesia to Singapore? Hi there- I strongly recommend you use a good quality/ customer service focussed airline - Lion Air is neither of these and worst I have experienced in +40 years of flying around the globe. While the ticket price may be a bit cheaper when booking, is it really valuer-for-money when you look at long flight delays/ lost baggage/ poor customer service/ poor safety record being higher risk flights/ unethcial 50% cancellation fee charges even if 3 months prior to departure cancelled!!! Better off paying more for quality/ safety/ being treated fairly and ethically esp. with air travel. Please read my 27/1/16 experience and note their poor safety record: Lion Air Bali crash findings that have come to ./lion-air-crash-investigation-idUSL3N0R61JR20140... "Sep 4, 2014 - Pilot errors, inadequate crewtraining and lapses in emergency response procedures led to aplane operated by fast-growing budget carrier Lion"

Discussion of Lion Airlines

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