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Home / World airlines / United States / Frontier Airlines

Frontier Airlines

Country: United States
Scheduled low-cost services from Denver
IATA code: F9
ICAO code: FFT
Head office: Frontier Center One, 7001 Tower Road, Denver, Colorado, 80249-7312, USA
Phone number: +1 720 374 42 00
Fax number: +1 720 374 43 75
E-mail: corpcomm@flyfrontier.com
Web-site: www.flyfrontier.com
Year established: 1994
Main bases and hubs: Atlanta Hartsfield-Jackson International, Denver International, Kansas City International
Fleet: Airbus A319, Airbus A320, Airbus A320neo, Airbus A321

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Frontier Airlines. Airline code, web site, phone, reviews and opinions.
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Reviews & Opinions of Frontier Airlines:

21 December 2016 Guest

BAD EXPERIENCE WITH THIS AIRLINE. STUCK IN DENVER FOR OVER 24 HOURS AFTER FLIGHT CANCELLED. WAITED IN CUSTOMER SERVICE LINE FROM 10PM-7AM. NO SERVICE RECOVERY!! HAD TO REBOOK ON MY OWN ON SPIRIT AIRLINES TO GET BACK TO PHX. NOT A WEATHER ISSUE, OTHER FLIGHTS TAKING OFF. BAG LOST SOMEWHERE?!? TERRIBLE CUSTOMER SERVICE. WAIT AT LEAST 2 HOURS TO SPEAK WITH SOMEONE. CHEAP PRICE BUT YOU WILL PAY IN THE END. DO NOT USE THIS AIRLINE.

14 November 2016 Guest

I flew Frontier today for the first time. They charged for everything from carry-on items to cold drinks. If you change your random chosen seat they charge you a fee. The seats felt like they were ironboards. On top of that ther were to close together. Terrible three hour flight. Never again. One and done.

26 September 2016 Guest

I flew Frontier from Omaha to Denver on 9/24/16. Our departure was delayed for over an hour. When we were finally boarding, the gate agent made a fairly rude announcement about carry-ons. As Frontier tells you you must pay for carry-ons every chance they get, this seemed unnecessary or at least could have been done in a more polite manner. It felt like we were children being reprimanded by a teacher. When on board, there was another strange announcement about the fines and penalties for consuming alcohol brought on board. When we arrived in Denver, we sat on the runway for over 2 hours because they did not have a ground crew available. It was obvious that the pilots and flight attendants (who were very kind) were as frustrated as the passengers. The pilot was not even always able to get updates from the gate as he couldn't always reach them on the phone. When we finally were able to deplane, the customer service rep was quite rude (clearly she was exhausted and frustrated herself). Passengers also had to wait another hour to get their baggage. I used to love Frontier when they first came to Denver. This is not my first bad experience of late and I will not fly them again unless their fare is hundreds of dollars in savings. They don't treat their customers well and they clearly don't treat their employees well.

29 March 2016 Guest

DON'T FLY THIS AIRLINE. Their advertising is misleading due to add ons, baggage service is extremely poor though you pay for it directly, seats are small and cramped. Lines are long, and post flight problem solving is rude, full of unnecessary paperwork to avoid fulfilling their obligations and to follow their own polices. Face to face staff are friendly but are obviously overworked, and have to deal with irrate customers, due to their general mismanagement, and crass comsumer unfriendly management policies.. I have flown several of their competitors and they are all basic but MUCH BETTER. FORGET FRONTIER.

All Reviews of Frontier Airlines

Frontier Airlines Discussion:

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23 December 2016 EJ

This is so very sad. But, sometimes if a business can not make it, they need to hang it up. And Frontier needs to hang it up. Allegedly, Frontier outsources services and if you outsource it is difficult to pick up the phone and call for back up in a snow storm (8 inches in Denver that day). I never made it to the airport. I confirmed my flight the night before, had a boarding pass and then the email arrived that evening, writing: sorry, regret to inform your Frontier flight is cancelled. Go rebook online or call this number. I called that number and sat on hold for 2 hours. BUT, I was booking a flight to my destination on the computer as I sat waiting. Somehow, the past few days had a hopelessness feel to it all. I applied for a refund from Frontier. Then I got an email from Frontier giving a voucher for the flight if it was used in 90 days. Hm...this was - and I say WAS - a two week vacation planned for nearly two months ago. I will hang in there for the refund hoping Frontier isn't on the bankruptcy horizon. So sad. I remember when this airline started up in Denver - it was much fun, the flight people sang as they worked. It was high spirited and made Denver proud. Now it is an embarrassment.

Discussion of Frontier Airlines

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