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Home / World airlines / United States / Frontier Airlines

Frontier Airlines

Country: United States
Scheduled low-cost services from Denver
IATA code: F9
ICAO code: FFT
Head office: Frontier Center One, 7001 Tower Road, Denver, Colorado, 80249-7312, USA
Phone number: +1 720 374 42 00
Fax number: +1 720 374 43 75
Year established: 1994
Main bases and hubs: Denver International, Kansas City International, Milwaukee General Mitchell International
Fleet: Airbus A319, Airbus A320

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Frontier Airlines. Airline code, web site, phone, reviews and opinions.
Copyright Braden Hicks

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Reviews & Opinions of Frontier Airlines:

26 September 2016 Guest

I flew Frontier from Omaha to Denver on 9/24/16. Our departure was delayed for over an hour. When we were finally boarding, the gate agent made a fairly rude announcement about carry-ons. As Frontier tells you you must pay for carry-ons every chance they get, this seemed unnecessary or at least could have been done in a more polite manner. It felt like we were children being reprimanded by a teacher. When on board, there was another strange announcement about the fines and penalties for consuming alcohol brought on board. When we arrived in Denver, we sat on the runway for over 2 hours because they did not have a ground crew available. It was obvious that the pilots and flight attendants (who were very kind) were as frustrated as the passengers. The pilot was not even always able to get updates from the gate as he couldn't always reach them on the phone. When we finally were able to deplane, the customer service rep was quite rude (clearly she was exhausted and frustrated herself). Passengers also had to wait another hour to get their baggage. I used to love Frontier when they first came to Denver. This is not my first bad experience of late and I will not fly them again unless their fare is hundreds of dollars in savings. They don't treat their customers well and they clearly don't treat their employees well.

29 March 2016 Guest

DON'T FLY THIS AIRLINE. Their advertising is misleading due to add ons, baggage service is extremely poor though you pay for it directly, seats are small and cramped. Lines are long, and post flight problem solving is rude, full of unnecessary paperwork to avoid fulfilling their obligations and to follow their own polices. Face to face staff are friendly but are obviously overworked, and have to deal with irrate customers, due to their general mismanagement, and crass comsumer unfriendly management policies.. I have flown several of their competitors and they are all basic but MUCH BETTER. FORGET FRONTIER.

23 March 2016 Guest

This must be the worst airline on the face of the earth. Do not expect anything from them (flights that are on time, flights that are not oversold, a customer service organization that cares about anything related to customers). I lost thousands in income because of an overbooked flight. Since Frontier has no collaborative relationships with any other airline at DIA, they could not help me book another flight (not that they would have helped me if they could).

01 March 2016 Guest

Here's the deal people, you get what you pay for. I travel from Austin to Las Vegas regularly for under $150 roundtrip which is the price of one way on most airlines. I take a duffle bag with the few necessities for 2 days and off I go. If its cheap, convenient and no frills you are looking for, then Frontier is at the front of the line. Ive never had anything other than great customer service. I do have to say though, the seats are not comfortable and the tray tables are very small!!

All Reviews of Frontier Airlines

Frontier Airlines Discussion:

13 October 2016 Guest

Valerie Ritterbusch : I have been flying for business since the early '80's and have seen the rise and fall (numerous times) of Frontier Airlines. I understand their "low fare" business model of cramming as many seats into a plane and filling them all. A recent business trip has caused me to decide NEVER AGAIN, and here's why: I purchased a great fare + "The Works" package on a recent trip from Denver to Florida (a 4 hour flight) simply to gain some legroom and a reclining seat because I have lower back issues. After boarding, I discovered that Frontier's decision to weld the seats into a permanent upright and locked position also includes their "elite" forward cabin seats you pay a premium for. So, that's it for me, Barry Biffle! You've crossed over a non-negotiable line with that bone-head decision. I don't think it's asking too much to expect a premium seat to recline. I'll be stopping by the Frontier Corporate Offices on Tower Road to surrender my Early Returns card on my way to DIA to catch my next Southwest flight, who HAVE figured out how to have it both ways, and not tick off the business travelers who have to do this every week. If you're a business traveler and take offense to Frontier charging premium pricing for a bolt-upright seat, do what I'm doing and write Mr. Biffle to let him know that you're done as well, thanks to this incredibly stupid policy choice. Barry-if you wise up and change this policy, please let me know, for I love saving money when I travel, but not at the expense of my lower back. Valerie Ritterbusch President/Meteorologist WeatherCall Services, LLC Parker, CO I'm with Valerie. I travel 50%+ for a living and used to go out of my way (literally) to book Frontier because I loved it so much. Summit member with comfy seats, tv and all smiles for 15 years. Now I'm just trying to use my 500k+ miles before they go away, and getting charged $9/crappy seat and $30/bag to do so. GRRR. Brent Becker Centennial, CO

06 October 2016 Janice McEvers

I was to fly to Orlando today but due to weather it was cancelled. My niece received a full refund to her credit card, I on the other hand only received credit for 90 days,I'm not very pleased with this. I hardly ever fly.

01 October 2016 Guest

Great weather outside… An hour later can't get bags coming from Dallas to Denver. And no one can give you a response. Vice president of our operations should be terminated or get his act together and get Into the field and fix the problem

23 September 2016 Guest

Should be zero. Horrible service trying to recoup a missing bag.

Discussion of Frontier Airlines

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