Frontier Airlines

Frontier has recently began flying out of my city so being a frequent business flier, I decided to give them a try. I am an elite flier on 2 other airlines and I have experienced better service on the Frontier flights. One example of this was a recent flight I was on from Salt Lake City. I was coming home, leaving Salt Lake and was put on standby for an earlier connection through Denver. This left me only 30 minutes between flights. Everything would have been fine but the gate agent in Salt Lake made an error which caused a 45 minute delay in take off. The crew made several announcements that all connections would be made as they had called ahead to hold the planes. Even mine, which was standby, was going to be OK. When we landed, the crew held the other passengers so that we could get off the plane. Frontier had a motorized cart waiting to take me to the other end of the terminal to catch my plane, which I did get on. I have been flying two of the major US airlines frequently for 5 years and I have never had this kind of service. I am now a loyal customer of Frontier.

My children and I were flying to Oregon and the plane was delayed at the Denver airport due to bad weather. My daughter has health issues and needed to eat, so we asked the flight attendant if we could leave the plane for food. She went to the cockpit, spoke with the pilots, then returned after a few minutes. Telling us that we couldn't leave the plane in case it was cleared for takeoff and the plane couldn't fly without the co-pilot, he volunteered to go to the terminal to get my children something to eat, even asking what they preferred. This, in all my years of extensive traveling, has never happened. We were treated exceptionally well, as were the other passengers on this flight. The crew was simply outstanding. Hats off to Frontier!