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Home / World airlines / Bahamas / Bahamasair


Country: Bahamas
National airline of the Bahamas, domestic and regional services
IATA code: UP
ICAO code: BHS
Head office: Bahamasair House, Coral Harbour Road, PO Box N-4881, Hangar 2, Nassau, N-4881, Bahamas
Phone number: +1 242 702 4100
Fax number: +1 242 702 4180
Year established: 1973
Main bases and hubs: Nassau International
Fleet: Boeing 737-200, Boeing 737-400, Boeing 737-500, Bombardier Dash 8 Q300

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Bahamasair. Airline code, web site, phone, reviews and opinions.
Copyright Craig McCorriston

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Reviews & Opinions of Bahamasair:

23 January 2016 Guest

Really bad service and communication from Bahamasair. I flight from Nassau to Havana and never get my luggage. I am now waiting for 20 days on getting my lost luggage. And I was not the only passenger on that flight who didn´t get their luggage! Never ever fly again with them!

12 August 2015 Philip

I have been flying somewhere or other in the world at least once or twice a month for over twenty five years and Bahamas Air has beaten all others to the bottom of the pile. Fr om other reviews I've read this is not unusual. However, I wanted to add my recent issues with them. My girlfriend and I flew round trip from Nassau to Cuba. Our return home was delayed for three days due to incompetence and failure to follow up on promises. On the way back, the flight was oversold and we were bumped off in Havana. There was no call for volunteers and no consideration of priority for those with connecting flights in Nassau or nowhere else to go in Havana. According to local staff, this had NEVER happened before and they were completely unprepared to deal with it. "Come back in two days" was their initial statement. They were eventually coaxed into arranging a hotel and were great about it - very embarrassed that it had happened, etc. It still took around five hours of messing about in the airport, however. We had very little cash left (because we thought we were about to leave) and as US credit cards don't work in Cuba, we were pretty much stuck and were not even able to contact the other airline that was getting us home from Nassau. A VP from Bahamasair, Mr. Van Diah, got involved. He told us to ask for him when we got to Nassau and he would sort everything out. When we got there he was unavailable and neither he nor anyone else had done anything at all. As a result, we wasted most of the day in Nassau airport then got stuck for another night in Miami before finally making it home 3 days late. To add insult to injury, the complaint process is absurd. After more than four months, Bahamasair eventually offered us a pittance for compensation, in travel vouchers - which I am unlikely to use as I will not subject myself to their appalling service again. One star may seem harsh as they did provide us with accommodation and (lim ited) meals for part of our delay. Also the people we actually dealt with face-to-face were great. However the utterly incompetent way they handled everything pretty much trumps any positive aspects.

22 April 2015 Melanie Melser

Very bad!!! We were just about to start, when the tire exploded. All the passengers screamed, until they finally managed to stop the plane. The crew wouldn't have realised that the tire exploded, if we hadn't screamed. Planes very badly maintained, security level low, staff not friendly, would never fly again with them. After that incident I heard that from time to time bahamasair has a crash... We were just so lucky that nothing worse happened!!!!!

21 August 2014 Andre Paterlini Oliveira Vieira

About a month ago me and my wife were waiting for the departure of our flight (UP 212) from Havana, Cuba to Miami. Given some complaints I've read about Bahamas Air we were happy to board with 'only' 30 minutes delay. But that was short-lived. After another 20 minutes onboard, the staff announced that the captain had some extra checks to do and would soon be on our way. Another 30 minutes or more passed and we were told we had to leave the airplane for further investigation on the issue reported by the captain. We all had to wait 8 hours to have the issue resolved and with 9.5 delay we arrived in Miami. To our despair, as a result we've missed two other flights: Miami - Lima, Lima > Cusco. Even thought we had accounted for some delay on our travel plans, nearly 10 hours delay is simple unacceptable. To make matters worse we had absolutely no support from the Bahamas Air staff in Miami - they kept on saying it was a technical problem and there was nothing they could do. Fortunately our Miami > Lima flight was with American Airlines whom issued us another ticket to their next flight to Lima for free. Unfortunately we lost our tickets to Cusco and our first night in the hotel. I'll never again ignore reviews (no matter how much cheaper the ticket is) and I strongly recommend everybody to avoid flying with Bahamas Air.

All Reviews of Bahamasair

Bahamasair Discussion:

01 June 2016 Guest

just do not bother flying with Bahamas Air - flying from Nassau to Ft Lauderdale they lost my bag. no excuses, no acceptance of liability, no cares. totally not interested. 8 weeks, 50 emails, multiple phone calls for compensation for the lost luggage. if you fly with them you risk everything. no one accepts any responsibility and there is no customer service. my advice- swim there, rather then take Bahamas Air

13 May 2016 Abilio franca

We have been flying on bahamasair for many years last year we had a couple of problems with bahamasair I wrote a letter and never heard back. This year we made reservations for 3 for July 30 to August 6 2016 we have a timeshare in paradise island beach club . Pibc changed our week from July 30to August 6 to August 6 to August 13 we contacted bahamasair and the girl told us it would cost us 777 dollars more well we can't afford that so the girl said we would lose all of our mon almost 1000 dollars this is horrible we saved all year for this vacation now my grandchildren are disappointed,we need some help, so many years flying with bahamasair, if you cannot help us I will write to every agency in our government and put this all on Facebook and word of mouth and of cause we'll never fly bahamasair again,please,please help us, our booking no. Is 10670742471 and Thank you abilio

17 November 2015 Mr Fitzgerald

Bahamasair emailed my e ticket to my surprise my flight times were more than 3hours later than I had booked , this is absolutely unacceptable as I have connecting flights that I will miss with these new times I have emailed them several times with no one replying to me I am in the uk and it will cost £2.50 a minute to ring does anyone one have any email addresses that I can try to see if anyone replays to me . This is the first and last time I will use this airline

05 August 2014 Muji

Wow that is not good at all. I was considering using them next week to fly home and see my mom and dad but I dedceid to go and use Southwest instead. I saw that nickle and dime when I was trying to book the flight. I started at $145 for just me and by time I was done ticket was $300. I agree I will not use them either.

Discussion of Bahamasair

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