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Flight Reports & Reviews

Demand Responsive Transport (DRT) at UK airports

Demand Responsive Transport (DRT) at UK airports

21 June 2015 airportDRT
Hi all, I am an MSc student studying Airport Planning and Management at Cranfield University. I am doing a thesis on the UK airport surface access. This project aims to investigate the potential of Demand Responsive Transport services (DRT or dial-a-ride) at airports. DRT is a pre-booked door-to-do ...>>>
SWISS: Through hardships to the sky

SWISS: Through hardships to the sky

15 February 2015 morrow
SWISS air line can boast not only the national Swiss cross on its aircraft tails but a complicated history as well. The airline inherited the IATA Code LX from the Swiss regional airline Crossair. The ICAO code SWR is inherited from Swissair. The latter went bankrupt in2002 and Swiss International ...>>>
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Latest Airline Reviews & Traveller Opinions

United Airlines
06 July 2015 jw_ia

United operates a flight fr om Entebbe to Chicago, wh ere the first leg is handled by Brussels Airlines. We couldn't check in, because Brussels couldn't find our confirmation using United's confirmation code. We nearly missed the flight while holding in our hand, a printed confirmation that I had re-confirmed (by phone) twice prior. The last confirmation call I made was about 24 hours before the flight. United said, "present your passport and the confirmation number at the desk of Brussels Airlines and this will get you checked in." This was a complete lie. Fortunately, the guy at the Brussels desk was smart enough to know who to call and got us through 15 minutes before the flight was scheduled to depart. I swear, this company is staffed with idiots, operated by morons and lead by utter fools. I don't know how they stay in business.

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TAP Portugal
06 July 2015 Pat

Dreadful, dreadful airline. Flight delayed by 30 hours, no apologies, very little communication. Offered compensation but this has never been paid to us despite promises. DO NOT USE THIS AIRLINE

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Etihad Airways
06 July 2015 Sunil

Horrible travel experience with etihad Lost my baggage in Cairo took 10 days to get it back. No claim, no allowance to buy emergency utilities. Etihad not sure why such apathy towards customer. Had to call the air hostess 4 times requesting for water. Not sure if eithad is trying to save some money by saving few ml of water. I have resolved never to travel again on etihad both business and personal.

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Airline and Airport Discussions

Sichuan Airlines
07 July 2015 Guest

Terrible treatment of pilots and flight attendants. Due in part to the very loosely worded CAAC regulations, this company has their pilots on duty for up to 18 consecutive hours. Often flying over 100 hours in 30 consecutive days. Training and other company events are put on their off days. Only allowing them 36 hours rest within 7 consecutive days. Often changing schedules. Flight attendants are frequently on duty from 16 to 18 hours and can actually be on consecutive duty for 24 hours!

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United Airlines
07 July 2015 Velvet Honsvick

This has been horrible. My step daughter coming from Sacramento Cali to New Orleans LA. First the ticket was supposed to be an unaccompanied minor. They messed that up. So we called and got it fixed. We got "I am so sorry for the inconvenience we will fix this and wave the fee..." okay so awesome. Right? Except that when he mom took her to the airport they charged her a $150 fee for that unaccompanied minor fee. I called and had it refunded. I asked the agent, that barely spoke English, 4 times if this would mess up her return flight. He assured me that it would not. So today I checked on the times she would have to go home on the 14th and the flight has been CANCELLED. We are NOT happy!! They are saying that they refunded the unaccompanied minor fee and then cancelled the flight and refunded that. Which they did refund the flight but NOT the unaccompanied minor fee. Now they are expecting us to repurchase the ticket ... $900!!!! We already paid for a ticket. The refund we did get was only $190. Not $900!!!! And that was supposed to be a refund for the unaccompanied minor fee. On top of that ... the customer support got rude with me and refused to help. But she was not listening to ME. She kept interrupting me and telling me that I was not cooperating with HER- because I would not pay her for another ticket. This has been horrible. I want cooperates fax number. But I cannot find it anywhere. My daughter is traumatized by this. She is worried now that she cannot get home. And guess what? ... we can't buy a $900 ticket on short notice!

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Norwegian Air Shuttle
06 July 2015 Guest

FIND MY BAGS NORWEGIAN...after 4 days of missing my baggage I realized that Norwegian did nothing to find my bags. Nothing!! The asistant on fort lauderdale airport is complaining to me that he send 2 emails and they don't respond. Today is the first day I was able to speak to baggage dept.fr om Norwegian and they told me that they probably have to call Copenhagen airport wh ere I had my connecting flight. So after 4 days they haven't done it yet??? Shame...I thought that Scandinavians should have their shit together. Please help by sharing...I am declaring social network fight not because they made a mistake, but because they just don't care.

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