Airlines of the World

This airline has a policy not to respond to customers. We had a complaint about the reservation service. The complaint was not accepted by phone (rude staff) but reffered to their website (good luck there!). Eva Corporation does it's best to hide their email and postal adress but we manged to track them down. We wrote a formal letter of complaint. No response. So we followed up with a registered letter and again No Response! Clearly this airline is not interested in it's customers once you have spent your money.

I have flown several regional low-cost carriers in the past few years (Air Asia, Jet Star, and Air Do that I can recall), and Tiger Air was far and away the best. The ground staff and flight attendants were friendly and courteous, and everything went smoothly. The meal was very small and a little disappointing, but such is airline food. I wouldn't recommend purchasing a meal. The flight was from Singapore to Phnom Penh. A big bonus for me was the fact that we boarded from an actual gate, rather than having to take a bus to the plane or walk across the tarmac, as is commonly the case with low-cost airlines (at least in Asia).

Impossible to get in contact with a representative , very poor customer service!

Vueling

We have booked 4 flights with Air Asia in April. Impossible to log in to verify the flights! Chat not possible. Out of office hours or they simply don't call back. No reply to mail! I have a case nr.but they ignore reply within 5 working days. How can I check my flights?

We were involved in the aircraft congestion in Haneda Airport due to the snow storms in early February and had to suffer a flight delay of some 34 hours. Despite the fact that we were issued boarding passes and therefore considered to be transit passengers in JAL's care custody and control, no assistance by way of ground staff assistance or assistance with hotels or meals was provided. We had to fret for ourselves in a country where English is not widely spoken. Never again, JAL