I would give them a zero if that was an option. They refuse to refund the money I paid for a ticket from Austin when they cancelled service from Austin. They originally charged me twice for the tickets and refused to acknowledge it. Visa charged them back for one of the charges and now they say I never paid so there is no money to refund. Interesting since they were still showing the tickets as valid until their flights were cancelled from Austin. They are not only unethical but in my case they simply stole several hundred dollars of my money.
I say good riddance; stay in Mexico. Beware all who do business with them.

This airline is great I fly with them all the time and they never let me down. Witb clean cabins, professional crew, fast check in, comfortable seat, and good leg room are just some of the benefits with Northwest Airlines.

This is the best airline ever I fly with them all the time and they never let me down.

avoidable airlines, most stupid ground staff at IAD. they would not book my baggae to dushanbe even though i had a ticket from DME, Moscow to dushanbe and the ariline and its code was on the ticket. exasperating. i will return my freequent flying card to them.. DASVIDANIYA