Airlines of the World

The worst, followed by the new American Airlines. All the services are shoddy, they don't participate in TSA-Pre, no food or drink, rude flight attendants and airport personnel. Kiosk services are routinely out of order. Fly only as a last resort in an emergency and report to the FAA so at least the bureaucrats can spend some time investigating this shamefully disgusting organization.

What used to be a fun, reliable airline is now the worst I have ever seen. DO NOT FLY FRONTIER!!!! The only thing worse than their planes and flight service is their customer service. They are open on the phone 8 - 11 am mountain time (3 hours a day) and the wait time has been over 20 minutes each time I tried to call (I hung up after that). I booked a flight and bought stretch seating. When I arrived at the airport, I was told my seat was no longer stretch and they moved me to seat 1D. Seat 1D does not allow you to stretch your legs - you press up against a wall. I asked for a refund of my stretch seat price back and was denied. On the return flight, I could not get stretch seating. The person in front of me put their seat all the way back while we had not even left the gate. I pushed the attendant button and no one came. It created an unsafe experience. Frontier did not respond to my complaints/requests.

I am still waiting in the Key West airport (8:15 pm) for my flight which was supposed to depart at 3:30 pm. I'm not even sure there really will be a plane. We have been told different departure times every hour. I have never been on such a rinky-dink airline. I had a three hour delay on my flight from Tampa to Key West. My advice is to use ANY means of transportation other than Silver.

I'm Nicholas As attached I took OD 803 on 2nd March 2015 and as I arrive in Singapore my luggage was missing.. I made a report at lost and found and the report are as attached ..I was told by lost and found that baggage was left in KL and will be sent in the next flight n send to my address in Singapore. At 5pm I did not receive any call fr om anyone and the next day I made a call to lost and found which is 3rd March 2015 and they told me to contact Sats lost an found.. It took me 8 hours of trying to call in and finally speak to someone and the told me, not a good news Sir we can't locate your bag.. I decided to call customer service and service and sense of urgency was seriously horrible.. I was ask to send an email to launch this complaint and I did so.. Later after calling and corresponding for more than twenty time a customer service called Sunita assisted me .. Somehow she could not do much as they are only customer service and has their lim itation .. My disappointment is there was no follow up after promising me to return my call.. When I seek to speak to higher authority I was decline and I'm a Malaysian stranded in Singapore without any clothes and all my educations certs and other document was in the luggage.. I missed 2 appointment and a huge business deal is lost!! I don't think anyone had a sense of urgency in handling my case.. With my same cloths till today and have no cash since my SIM card is in my bag and all my online details are in there.. Please put your self in my shoes!!! I rest assured that this will reach to the social media if I do not get a response from the higher authority ASAP.. I wish not to speak to anymore accept a higher authority who can handle my case or else I will walk in to the office tomorrow as I'm coming back to KL.. I will for sure find my way to the CEO of Malindo and bring shame to the horrible service which was rendered to me.. I'm still here we no answers from anyone.. I was promised a call from a manager or an email but till now no one cares about this case.. I was promised many things but no follow up at all and I had to call back.. I had to borrow publics phone for help.. The customer service acts blur and tell me "no manager call you yet ah Sir" and say I'll make sure they call you back and today 4th of March 2015 and no news.. Shame on you Malindo Airlines. You give free baggage and you lose it? Since I brought up this matter, a couple of months I took Malindo and I had my Powerbank Missing as well from my bag!! I hope there is a spot of sentiments from anyone to get back to me instead of ignoring this Email.. Please organize your airline well and I hope this message reaches your CEO Regards Nicholas 0149190227 +6585259365

Since 3 months I'm claiming to get reimbursement for damaged luggage. They reply twice that its in progress but nothing is happening since such long time. There is no telephone number to call and ask about status - simply they are avoiding responsibilities. This was my first and last flight with them. NOT PROFESSIONAL!

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