Because of their rubbish handling of our luggage they started our holiday off badly,we knew sometimes luggage follows on but they told us only 1 of our 2 cases could go on plane so to put anything important in case going with us so we put my husbands insulin in my case, but they didn't take any of our cases, no medication great start

I am not impressed w/ Copa Airlines, for a large profitable airline, their customer service needs to be substantially better.

On the 27th April 2012, my daughter and I flew on LX 237 fr om Cairo to Zurich with each one suitcase checked through to London City Airport. Because I bought the tickets separately online, I could not get seats on the same flight so I was booked on LX 460 to LCY at 08.45 on the 28th April 2012 and my daughter on LX 450 to LCY, same day, but at 07.15. LX 450 was initially delayed somewhat, supposedly due to bad weather at LCY, but was then cancelled, even though there was no longer any bad weather at LCY, as all subsequent flights flew as scheduled. When I arrived at LCY, I discovered that my suitcase had not arrived and this was not received by myself until the afternoon of the 1st May 2012, some 3 ½ days late. My daughter was not flown to London until the 15.20 flight, LX 324, over 8 hours late, and then to London Heathrow and not to London City Airport. Furthermore, my daughter’s suitcase also did not arrive and was only delivered some 2 ½ days later to her hotel on the late afternoon of the 30th April 2012. Her suitcase has been locked but the lock had been broken off and the contents of the bag had clearly been tampered with. Fortunately nothing was missing. The reason for this trip was for my daughter and I to attend, on the afternoon of the 28th April 2012, the 82nd Birthday Luncheon of my mother, to be held at a restaurant close to my brother’s home in Kingston, South London, and then to travel later in the afternoon, by car, with my mother and brother’s family down to Portmouth, ( where I had booked and prepaid two rooms at the Ibis Portsmouth for my daughter and I ), and wh ere we all were to participate in the wedding and reception of my niece, who I have not seen since 23 years. Because of the cancellation of my daughter’s flight and her subsequent very late arrival at the wrong airport in London, coupled with the serious delays in both of our suitcases, we basically missed the events that this trip had been planned for. I made several complaints by email, fax and on Facebook and now have received a brief apology with an offer of compensation of 8000 miles as well as a small amount for some of, ( but not all ), the direct expenses for the delayed luggage. This offer is, in my opinion, quite derogatory considering the suffering we encountered and I shall now be taking steps to claim Euro 250 as defined by the terms of the EU directive 261/2004 which also has been adopted by the Swiss authorities.

Dapat ang airlines terms and conditions sa ticket at sa pasajero hindi one sided" Dapat magkaroon din ng penalties ang airline management sa pasajero na na dedelayed ang flight for whatever reason other than "ACT of GOD" Ang mga pasahero malayo pa ang pinangggalingan at kailangan nasa airport ng 1:45 minutes para maka pag check in- pero pag kayo ang may delayed kahit snack at tubig wala kayong compliment like ang relative ko na nag byahe last May 7 , ang schedule ng flight niya to cebu 2:50pm, pero naka alis sila 5:50pm. pag dating nya sa iarport wala na syang nasakyan papuntang Balamban, Cebu kay magdamag naman sya nakatunganga sa airport at gumastos sya ng pagkain nya, kaya sana makarating ito sa managements at basahin ninyo ang mga bad experiences na naka lathala.

Following is a letter I wrote the CEO of AA To give you some background, I have recently flown on a 767 from Chicago to Dublin, Ireland, and returned. Enclosed you will find a copy of my itinerary. I found myself on your airline because of a partnership your company has with Alaska Airlines, which transported me for Portland, Oregon to Chicago. Upon sitting in one of the coach seats on an American 767 it was obvious the leg room for my seat back to the seat in front of me was three to four inches less than Alaska provides. This caused me great concern since I am six foot four inches tall and was literally squashed between seats (by the way I have 34 inch inseam which is considered short legged for my height). I approached a flight attendant, and she was kind enough to move me to a bulk head seat, all though, when sitting normally in the seat my foot nearest the isle was in the aisle due to the jog it makes continuing into the first class section. A little more background information and the third paragraph will get to my concern. Starting my return flight from Dublin I arrived at the airport four hours early to purchase an up grade to first class. I told myself I was willing to pay five hundred dollars to relieve the pain of the cramped seating. Upon being shuffled among the ticket counter, help desk, and helper person at the computer check in, I was told the cost for an upgrade was either $375 or $425. I then had to run the gambit again to hear these answers. “The computer won’t let us do it.” “We can’t upgrade you because you’re flying on Alaska earned miles.” “We can’t do it because you needed to do that yesterday.” “ You can turn in your ticket and get your miles back and purchase a new ticket in first class (it turned out this wasn’t allowed either).” This song and dance and obvious lack of employee knowledge on how to do anything to help me was very frustrating. I ended up with no help, what soever. Finally I boarded the aircraft, and during the flight I went up to the first class area and noticed many vacant seats. My counting indicated there were thirty first class seats and a total of only fifteen passengers in first class. I was willing to pay for my wife and myself $1,000 for an upgrade, which your company turned down. It is easy to understand why your company is in bankruptcy after the experience I had dealing with your employees and their inability to provide customer service. You have a big job to get things squared away, and I would suggest you start by taking every legitimate $1,000 offered by a customer for an upgrade. After my experience, do you think I will recommend American to anyone? Turning down money and irritating customers is not the way to survive bankruptcy or retain loyal customers.

I opine that to receive the loan from creditors you must have a good reason. But, one time I've got a credit loan, because I wanted to buy a house.