-Nightmarish airline that will haunt your dreams forever! Beware!
-My flight started on 22 January with a visit to the CIU (Delta operated airport) where I found a typed out note pasted on the glass door. “Your flight has been canceled due to weather conditions,” and a phone number to call. The day was perfectly clear one, and I could see the runway and there were no conditions that prevented flying. When I called the phone number that led me to Delta Customer Serive, after giving them my confirmation number for my tickets I booked 3 weeks prior, I received the response, “That flight no longer exists.” There was no attempt at helping me to rebook my flight, instead I had to go through a travel agency to make the next days flight.
-Upon arriving at the airport on 23 January, I found out that my flight had been canceled 2 weeks prior due to scheduled RADAR maintenance. I was not notified via phone, email, or any other means. Humorously enough the site even showed “on time” until after the flight had planned to go out and I contacted the customer service. I attempted to get on the first flight of the 23rd, where weather conditions had gotten MUCH worse. The flight was canceled due to REAL weather. It took sliding OFF the runway in the jet to determine this. After returning to the terminal after sitting on the plane for 2 hours, we were restricted to the terminal for another 2 hours before it was determined that the flight was canceled (due to the pilots being over flight hours at that point!) I spent an hour standing in line to be rebooked on the next flight. My intial flight was 2 stops with seating I had selected, my new flight was 3 stops, with seating in that uncomfortable spot next to the bathroom for 2 flights and a middle row for the next flight. I also found out the middle row spot was “given to me” by forcing a married couple into separate rows who had booked multiple weeks in advance as well. They noted that this happened on all of their flights as well so far!
-After all of this I attempted to contact customer service via their online customer service. I was offered $50.00 in vouchers (noting that the flight change due to RADAR maintenance had already costed me over $400.00) and told there was no need to look into any of the problems I had mentioned, such as flights being canceled without notification, the safety issues, or anything else. The email attendant simply blamed all of the above on weather, which is a STANDARD Delta response from what I found.
-Beware if your using this airline, baggage fees are only the beginning of your worries!
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Flew Sydney-Singapore on one of their 777-300. Cabin Crew were excellent and very friendly/helpful, in flight entertainment was great, food was also exceptional. Connecting flight to Ho Chi Minh City was OK. Plane was a downgrade from the one from Sydney but still enjoyed the flight as the crew and food were excellent again. Flight from Singpore- Sydney on A380 was great very good entertainment and the food was great. Only thing i could complain about is that it was very hot and lacked air conditioning in the rear of the plane. But all round great airline!!!!
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we fly with us air a lot but they are ripping of the passengers by not giving people seats together and then asking them to pay 61$ to change your seat so you can sit together even thoug there are vacant seats disgraceful !!! even people with children because according to them if you are over five you can sit with a stranger !!!!
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Pacific sun owned by Air pacific has great difficiculty keeping thier schedule, often you get delayed or worse still stuck in Nadi or the outer islands for a day or two. I write this as i wait for my mother in law to arrive in a different airport to that booked 90 minutes drive away rather than 10 minutes. And she was delayed from a 10 am departure to a 1530 departure as well. My brother was delayed 2 days on his way back to sydney and 1 day on the way here. friends one day each way. And this is all in the past 6 weeks! It does seem to be a Fiji problem and that includes an investment problem. The Fiji problem is typical of business here, poor discipline from poor managment and some nepotism mixed in. The only solution for that is competition but any strong player would no doubt put Pac Sun out of the game so you cant win. The investment problem is both government and Pac Sun, the airports are poorly equiped most do not have electronic navigation and the runways are too short for most passanger planes.
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this is the best plane i have seen ever but see all plane i like royal jordanian emirates yemen airlines ryanair turkish airlines qantas qatar airlines british airlines qatar airlines*****
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SKYWINGS STILL HAVENT PAID ANY UK PILOTS OR CREW BEWARE OF THESE ROGUES THEY WILL ADVERTIZE AGAIN FOR 2012 WHEN THEY WILL BRING THEIR SHOCKING WRECK OF AN AEROPLANE BACK TO THE UK.
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