Airlines of the World

WORST CUSTOMER SERVICE AT NEW DELHI AIRPORT ASIANA. THEY NEVER PICK PHONE OR ANSWER EMAILS> AVOID--- IF YOU LOOSE SOME LUGGAGE THEN YOU WILL EXPERIENCE THE WORST EVER CUSTOMER SERVICE. PAY LITTLE BIT HIGH AND FLY A BETTER CUSTOMER ORIENTED AIRLINE.

We first flew with emirates economy class in 2006 and were impressed and rated it the best airline we had used to date and as a result we continued to book emirates we do long haul flights every year sometimes 2 or 3 times a year & the service has declined each time - ICE not working needing reset over and over or not working at all faulty headphones lack of attendance of cabin crew when request for a drink or something for a child bumping of your elbows or shoulders when crew passing or their trolleys passing even had a drink poured over us and no offer of drycleaning the food standard has declined women putting bags in overhead lockers while crew stand and watch lack of choice of meal by the time they get to your seat on nearly every occasion so why bother with a menu choice because most of the time you wont get it. So we are going on a once in a lifetime trip to watch our son in a worldcup & as we have a 2 year old grandson decided to book business class on the longest part of the multi journey - tour operator called up business class quoted us we paid & when looking on emirates it was all economy!!! Which we had paid substantially more for. Tour operator has blamed emirates for coming back with an M class although they entered Business this is the final straw unless Emirates honour this we will not fly with them again (family of 5 plus child) plus extended family - extremely disappointed that Emirates can use this 'trick' of M class when business is entered - Emirates never even responded to my feedback survey either -they don't care about us as customers!!!

I have had many bad experience with MAS. Almost a year ago, I web checked in my flight with boarding pass printed. When I arrived at the airport, MAS counter told me that the flight was overbooked and I would have to take another flight and they will refund the ticket. Despite having a business ticket, the service from the counter representative to phone and email customer service was very bad and until now (almost a year), I have not received my refund yet. Few days ago same thing happen when I would like to cancel my ticket and asked for refund. I was told rudely by the customer service to wait at least 3 months to get the refund and that I should have read all the terms and conditions clearly before making any purchase. I went back to their website and looked for more than half hour but still could not find the terms and conditions stated anywhere. Having to wait at least three months to get a refund is ridiculous and borderline cheating as the payment could have been cancelled and voided in few days only. FYI, I am a fellow Malaysian who is patriotic and supports the business and services coming out of a Malaysian company. I am very sad to say that the customer service and policies held by MAS are not in favor of their customer, but rather just to make money without any consumerism ethics. I am not shocked to hear that the airline is failing and has lost more than 1 billion ringgit due to loss of customers and mismanagement. I would recommend other passengers to avoid flying with MAS airline should you have other options as we cannot condone to this kind of practice.

I booked a flight for Feb. 1, 2015 and paid it thru BDO. Please send me my confirmation number. engineersanchez@yahoo.com. Thanks.

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In reply to Guest M, don't feel alone I am having the same problem have been told I will receive a refund within 14-30 business days which has now passed. I have now threatened them with seeking legal advice. I will NEVER fly with them again, their service on the ground and in the air is nothing short of terrible.