Airlines of the World

This airline has a policy not to respond to customers. We had a complaint about the reservation service. The complaint was not accepted by phone (rude staff) but reffered to their website (good luck there!). Eva Corporation does it's best to hide their email and postal adress but we manged to track them down. We wrote a formal letter of complaint. No response. So we followed up with a registered letter and again No Response! Clearly this airline is not interested in it's customers once you have spent your money.

I have flown several regional low-cost carriers in the past few years (Air Asia, Jet Star, and Air Do that I can recall), and Tiger Air was far and away the best. The ground staff and flight attendants were friendly and courteous, and everything went smoothly. The meal was very small and a little disappointing, but such is airline food. I wouldn't recommend purchasing a meal. The flight was from Singapore to Phnom Penh. A big bonus for me was the fact that we boarded from an actual gate, rather than having to take a bus to the plane or walk across the tarmac, as is commonly the case with low-cost airlines (at least in Asia).

Impossible to get in contact with a representative , very poor customer service!

OVERALL ALL IS WELL BUT ON ARRIVAL AT JED AIRPORT THE IMMIGRATION AUTHORITY SERVICE IS VERY SLOW. PLZ IMPROVE FOR PILGRIMS BCOZ PILGRIMS IS THE GUEST OF ALLAH.

Frank a Plummer : 34 days after purchasing tickets my parents discovered that my father had a very serious cancer diagnosis. The trip was to take place in April. It appears my father will not be able to take the trip. Can my mother and I (son) use the ticket and change the date later in the year? Is there a British Airways Customer compassion policy if a death of a ticket holder dies? The first question is was the ticket bought with BA directly? Or was it purchased on-line through a travel agency (Expedia Orbitz Amex etc.)? If the ticket was bought through BA directly- or ba.com- call and advise that you have a serious medical illness and you will need to send a fax with information confirming from the dr. to the airline via fax. (No email) and the statement - unable to fly due to medical illness. The flights will be cancelled and the ticket will be held open until the passenger is fit to travel- this can be future projected if possible. At that time a new dr. letter sent via fax with the words "fit to fly" will be sent to the airline. This applies to all parties traveling together. The change fees will be waived and service fees- only any difference in fare for the new flights will be due. The tickets cannot be changed to a different person. If the passenger dies- submit the death certificate via fax and the monies will be refunded to the original form of payment. Hope that your father is better. After the doctor sends the fax- you must call the airline and follow up on receipt of fax confirming illness- no fit to fly.

Sucks...